All our burgers were made wrong. My kids won't eat it, because kids like what they like. Mine was wrong missing pickle, onion, mustard, chose the burger and asked for the other things that didn't come with it added on. Comes with all these things and it still wasn't in it. What...??? We are in the road so we can't even go back without losing time. We wanted to stick with local food but decided to go quick and something we sort of know. Wrong choice. Stick with local small restaurants. At least when then make mistakes it's a little more understandable. Corporate shouldn't be like that. Not that we will be returning as we aren't from the area. But will skip on any Smashburger from now on. My son was so excited about it and said it was not only good but affordable. I know not all are the same. But being that wrong is mind blowing. Fingers crossed we don't get sick since there was so much lack of attention to the order. Makes you wonder if there's lack on food safety. read more

If your looking for shitty service, this is the place, waitress was awfully rude and disrespectful. Don't waste your money here

We went on a night when the place was super busy. The service was nevertheless excellent, and the food came relatively quickly. Smashburger is, in my opinion the best fast-food burger out there. read more

I judge burgers by the quality of the ingredients and by how well they last as leftovers. This place uses good hamburger meat and holds up as excellent reheated meals! read more

They severed FROZEN RAW meat to my pregnant wife. DO NOT GO HERE. Management was rude and argumentative. Not good service, they were not helpful... horrible establishment. I will never go nor recommend this location to anyone. Thats the response I should have got when we talked to the manager. NO COMPENSATION NEEDED. read more

Smashburger - Burgers Near Me - Marina, California

Went to the Marina, CA location at 7.55pm on a Friday night (exactly this night) They were closed and refused to let me in. Do they really close at 8-ish on fridays? I was super hungry but they refused me service, I was basically forced to go to chipotle, what a joke. I don't see myself coming back to smash burger... read more

Smashburger - Burgers Near Me - Marina, California

We had a day in Carmel and wanted some good food to take home and eat. This was my first experience with Smashburger, it almost reminded me of Habit Burger, which is my favorite and if I had a Smashburger where I live, I would definitely come back. They were quick, the burgers were a good size and cooked to perfection, not skimpy on the bacon. The fries were great and we even got some brussel sprouts, which were not great to be honest, that was one downfall, they didn't have much flavor, they were cooked well, but just kind of bland, maybe didn't have enough seasoning or mixed up well, but everything else was great. read more

Super tasty food and good service. However, my friend ordered a Mac n Cheese burger and unfortunately the cheese was all burnt (photo). Super sad about this. The brisket bacon burger was great and had a healthy amount of both bacon and brisket on it. read more

Smashburger - Burgers Near Me - Marina, California

Would be zero. Ordered a Cobb salad. It arrived without the bacon and inedible greens. How is this acceptable. Photo attached. They don't answer their phone. No one available to resolve the issue. Drove to the restaurant to show them the salad. Spoke with the manager who was very rude. I told her the salad was inedible. She did not acknowledge what I was saying. She did not apologize. She accused me of being rude for supposedly throwing the bag I brought the salad back on the counter, I didn't do it. She said she couldn't hear me, I was in the main dining room and she was in the kitchen. So I moved closer and spoke louder and then she told me I didn't have to yell. I just raised my voice so she could hear. She was the one who didn't come out of the kitchen to properly address the situation. We have been eating here for 6 years and I will never go back. read more

Smashburger - Inedible salad and no bacon! - Burgers Near Me - Marina, California

One of the best places to get burgers. They are so delicious. Once you bite into them you are transcended into deliciousness. Definitely a nice place to be in a great place to eat. read more

Ordered for three of us to take to CSUMB at 6:00 pm. Dining area was quiet and we got our order in less than ten minutes. We went back again at 8:00 to make one more order to go. This time the dining area was busier and there were a lot of door-dash and online pickup orders. Bottom line it took 30 minutes for one to-go order of a burger and fries. The food is good but it's not worth waiting a half hour!!! The restaurant crew has got to step it up! read more

So. Decided to give it another go because I use love smash burger and the last experience with customer service was bad - and I rarely ever leave a bad review- all doors were locked except for one- we went in to order at 845. The clerk looked angry/ we sat down with our children. He came with a bag threw it on the table and said we are closed you have to leave. He rolled the top of the bag and kicked us out. Shorted us on food. Never going back . Don't go. Not to this one. read more

Smashburger - Closed early. Kicked us out. - Burgers Near Me - Marina, California

The cooks do not follow instructions well. We asked for no tomatoes in our burgers. Had to return the burgers that came back to us cold, garlic fries are oily with no flavor. Will not come back & will not recommend to my family & friends . Smash burger in Marina Ca read more

Terrible service. It used to be good... Majority of the staff is unmasked. None of them wear hair nets. These kids are rubbing their noses and touching their faces constantly, gloveless, without washing their hands. Order took 30+ minutes after saying it would be done in 10. Did not apologize for the inconvenience. Management needs to teach them some manners and proper food handling etiquette. Diarrhea is not fun read more

This is one of the eateries near Century Marina Theaters and I came here with a friend for lunch after seeing Jumanji 2, which was hilarious by the way. There are Signature Burgers you can choose from or you can opt to Craft Your Own Burger, but that can get pretty pricey especially if you want a lot of toppings. There are also several options for meat: Regular beef, grilled chicken, crispy chicken, turkey, black bean, etc. The Monterey Bay Burger sounded really appetizing, as well as unique, consisting of artichoke pesto, grilled onions, tomato, spinach and mayo, but I was craving bacon and cheese, so ended up choosing the BBQ, Bacon and Cheddar Burger with crispy chicken. This burger also came with crispy haystack onions. I ordered the meal so it came with French fries and also got a peanut butter milkshake. After ordering, we were given a number, found a seat our food was brought to us when it was ready. My friend had gotten the Monterey Bay Burger and it looked delicious! I was a bit disappointed with mine because the chicken was a little tough and overall the combination of the crispy chicken and fried onions was quite dry. The fried onions were good though... Well seasoned. I did like the French fries a lot - They were skinny fries and wonderfully crispy and yummy. I loved the peanut butter milkshake, which which made with Reese's peanut butter sauce and came with whipped cream. The remainder of the milkshake that didn't fit in the cup was given to me in a silver container so it was a ton of milkshake, which was absolutely delicious! Creamy, thick, sweet but not too sweet, full of peanut butter flavor. I would come back for the milkshakes and possibly to try the Monterey Bay Burger with turkey. And since this place is a chain, it is also available in NYC (though it doesn't have Monterey Bay; instead there's the New Yorker) so I can go back and try other milkshakes anytime! read more

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I finally came here to try one of their many yummy looking burgers.I chose the Smash burger with cheddar cheese.It came with pickles,red onion, lettuce, tomatoes and their special sauce which is a mixture of catsup, mustard and mayo.Very delicious.I also got the fries and a soda.I enjoyed my meal and will be back read more

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If you want higher end of "fast food burgers", this is it. Overall, edible but not great. Come on your cheat day if you must. Cons: Their ketchup has high fructose corn syrup in it. Pros: Their smash fries were good but not great. They got me at rosemary. I liked that they were not crazy salty. However, I wouldn't go out of my way to come eat here again. read more

Stood in line . 10 minutes , then they said they are on a hold because of all of the online orders..... WTF...we got our order in , 30 minutes still watching the bags go out but no food to our table yet....either you ate a eat-in or online, but you can't do both.. never again read more

This place used to be so much better.. Used to come here all the time but since I stopped eating meat I haven't. They now have plant based patties and dairy free shakes so I was excited to give it a try. I ordered this but the cashier said they didn't have dairy free shakes at the moment (that's pretty much the only thing I came for but alright I guess) ordered a plant based burger and and my boyfriend ordered a regular smash burger. We both eat very clean and monitor the things we put in our body. These patties were incredibly greasy and we both were constipated for 2 days. So if you eat clean this probably isn't the place for you. Will upset your stomach. Surprising because it's next to a gym read more

The pictures tell it all. The sandwich was small along with the small $3.99 fries. I went home hungry. The other pictures showed chicken tenders and ribs which fed myself and my wife with leftovers the next day for lunch. Cost $19.69. Unbelievable totally overpriced the register girl was also the cook and trash detail. Never once she wash her hands. Never again. read more

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The burgers are very small. For me it's sufficient however there's more bread then meat. Love their onion rings and fries. I always choose the eggroll bread. Pricey for what you get. read more

Overcooked burger! The burger patty was dry, tough, and charred. From a place that prides itself on "juicy" burgers, this sure was a disappointment. 2 stars instead of 1 because the tater tots were good, the place was clean, and the service was friendly. read more

Smashburger - Avocado Bacon Smash Burger - Burgers Near Me - Marina, California

If there was 3 1/2 that's what I would've given it. And the reason for three stars is because they're very chintzy on the french fries. Come on now potatoes. That you probably buy frozen and put in the fryer are not expensive. Don't make me buy a large fry just to get my fry craving on. I did eat a few before I took the picture. They were decent french fries though. A little bit greasy. But they are French fries for a reason. The burger had a really good flavor as well. The mushrooms were not overpowering. Patty was smashed of course and had a good flavor. Definitely satisfied my craving. The restaurant was very clean and the service was friendly as well. This is a busy parking lot in Marina. Be careful pulling in there's a Starbucks in the same corner and it gets pretty busy in there. As far as fast food burgers girl, this spot fits the bill. And not too pricey either. I got a single burger and small fries for about $10. Happy eating people. read more

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That was some amazing burger! So delicious. A little pricey, but worth it to me. I'll be back soon.

I want to be sensitive towards businesses and workers that have stepped up and actually worked during the covid pandemic but I have to be honest. This review has as much to do with their phone app as the food. As for the food. Cold fries. Overcooked burger. Seriously thin swiss cheese slice, why even bother? (I didn't think they put cheese on it so I looked and laughed out loud when I identified it) Tomato slice was tiny and the lettuce didn't look fresh. Onion was absent. Terrible overall. As for the app. Twice now the app failed us. A week ago we couldn't place an order on the app. We passed and had delicious PB&J at home. Today we placed an order and drove to the store. There is no tracking or way to know your order is ready. Forget calling from outside. If you call the store the recording gives a very long diatribe of options for purchasing and ordering along with appropriate covid warnings and store hours.... The recording goes on to say they're too busy to answer the phone. Except no customers were inside. Curbside service doesn't work if the app doesn't work and they won't answer the phone. I can't make a case to revisit this establishment any time soon. Cold expensive food and a less than intuitive app read more

Fantastic burgers. I got the brisket bbq bacon burger, and my crews got the Carolina burnt end burgers. And it is fantastic. The service is very friendly. Highly recommend this place read more

By far one of the top 5 burgers I've ever had. A little on the greasy side but it tasted really juicy. It arrived hot and delicious. The onion crisped were good too. read more

Smashburger - Double bacon cheeseburger - Burgers Near Me - Marina, California

Yeah, well. Ordered a burger to go during COVID, where no one's going to know how their food was constructed until they get home. Paid $1.99 for avocado. The pics are - Smashburger's own representation of how much avocado should be provided, and also my personal experience of ordering avocado at this location when I ate in, and a photo I took of the $2 worth of avocado I received on my burger. Seriously. Whichever employee did this should be ashamed of themselves. It's not bad enough that CA prices at Smashburger for *everything* are at least 40% higher than most of the rest of the country, now when you pay those inflated prices you don't actually get what's advertised, or basically, any at all. I received about 25 cents worth of avocado. Most likely won't be back. The glow is totally off. read more

Came in 45 minutes before close and watched 8 people (not including ourselves) get turned away for milkshakes because the closing staff didn't want to make them. Nothing wrong with the machine... but it was already cleaned. Insisted we take our meal to go while there were plenty of customers seated at the tables. Incredible business model... turning away paying customers almost an hour before close... read more

I wouldn't even give 1 star. I ordered an original smash burger just without the bun and I didn't even get any of the lettuce/tomato/onion it was just a burger patty? It also took 45 mins to get our order in general. Staff was not friendly or welcoming and when I brought the order back the girl was just like "well do you want a new one or just the toppings" as she rolled her eyes at me. I understand what it's like to work in the service industry I've been in it for 10 years now but this was just an overall terrible experience and I would never talk to a customer like this. I will never recommend or be going to any smash burger again. 0/10 read more

Food is solid and staff is friendly most of the time. Their garlic tater tots are where it's at. We get extra every time. Burgers are good and chicken sandwich is solid. Food usually comes out fairly quick. read more

If I could give zero stars, I would. 2 times now I ordered their "Cobb" salad and it has been a terrible experience. Both times, the website said "no red onions available at this site" so the order said 0 red onions. But both times, the salad came with many red onions on top. This time, though, the salad was even worse. The lettuce was wet, I thought it had dressing on it when I said no dressing. It also had soggy gross clumps of lettuce. There was no bacon, one of the main ingredients. The website ordering was difficult, I had to edit the order several times because it added option I didn't want, then it took off the options I had added. Even saying no dressing, I got 2 plastic containers of ranch, at least it was on the side, but it was wasted and added plastic to the trash. My husband took the salad back and asked for a refund and the manager was very rude, but finally reversed the charge. I gave them a second chance after the first salad, but this time was too much,I will not be returning. read more

We heard so much about this place we decided to go there for take out to eat at home. I ordered a single patty Truffle Mushroom Swiss Burger And my husband got two other burgers and a kids meal for my son. When we arrived home my burger which is the single Patty Truffle Mushroom Swiss Burger was undercooked still big block of pink in the middle and undercook. This place is a little bit overpriced for what you get. And the burgers are just ground beef with no seasoning. And my husband's Burger was kind of dry . read more

Smashburger - Single cheeseburger with mushroom and Swiss. - Burgers Near Me - Marina, California

Delicious food, but can be a bit pricey. Only bad thing I've tried is the truffle mushroom burger. read more

Smashburger - Crispy buffalo and bleu cheese chicken sandwich/burger And fried pickles. Delicious. - Burgers Near Me - Marina, California

Decided to come here instead of the much busier In N Out. Burgers are done well here, and very tasty Cookes & Cream shake using Haagen Dazs ice cream. Fries are pretty good too, we had the regular as well as the sweet potato fries. read more

This is the worst place for community safety. Not only did one of the drivers try to run me off the road the same driver has not understanding what stop signs are considering he ran one. The store also has no concerns with customers calling in since I was put on hold for more than 20 minutes before I took a screen shot and hung up. Very very very poor read more

Smashburger - Burgers Near Me - Marina, California

Overpriced food for what you order. Ordered a classic grilled chicken sandwich it was plain and not worth it. Your supposed to pay for a real size portion for a fast food restaurant with higher price for a better quality, that's what si expected. As you can see in the picture this is just a small flat piece chicken which you would think coming from the regular size menu not the kids will be at least a 6oz- portion size chicken. Was trying to get a kids chicken burger but is not part of menu, don't consider substitution, Awful so unsatisfactory. The worst part is you have to pay separately for item so you have to pay extra for fries. DO NOT RECOMMEND AT ALLLL!!!!!! read more

Smashburger - Overpriced food - Burgers Near Me - Marina, California

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OMG this is the first time I've had Smashburger... I had a double classic, salted caramel milkshake & smashburger fries. Loved the variety of side dishes available. The milkshakes are made with HagenDazs ice cream and so delish. But the fries were totally the winner with Rosemary, thyme etc! Definitely better than most other hamburger places. read more

Smashburger - Double Bacon Smash Burger - Burgers Near Me - Marina, California

These tater tots are addicting, seasoned just enough and hot upon to go pick up. Very satisfying. I have ordered this to go recently and it has always been read more

Smashburger - SmashTots - Burgers Near Me - Marina, California

We were done with most of our shopping, but the blood sugar was getting low. We needed to fill the energy tanks, and cruised on up to Smashburger, which is near REI in Marina. It wasn't too crowded, so it didn't give us much time to choose our burger, and we settled on a traditional turkey burger, with traditional fries. They were quick on the grill, and filled a basket with a burger and fries right away. The burger was decently grilled, but the fries seemed a bit average, maybe I'll try the rosemary fries next time, since I like flavoring. We didn't get any sides, and I recall the beverage being a bit pricey, all in all adding up to a $15.00 snack. We thought it was a decent burger, but not the more gourmet burger we expected. read more