We placed a relatively large order tonight and while my husband was headed out to pick it up our son crashed his dirt bike and it was obvious he needed stitches so he turned around and headed home to take him to urgent care. I called smash burger to let them know we wouldn't be able to pick up our order as planned because of what was going on and asked if we could cancel it. The woman stated what we were not able to cancel the order as it was already made and ready but said we could come back later, call ahead and they would make it fresh for us. I did not expect that and would have understood if there was nothing that could be done besides lose our money. The generosity and understanding in the offer to prepare the same order again fresh when we could get there showed such great service! She even took time to tell me that she hoped he would be ok:) Excellent customer service and absolutely delicious burgers!! We will be coming back again soon! read more

I had the avacado chicken sandwich. My husband had the classic burger. We had fries and the flash fried veggies. Probably one of THE best chicken sandwiches I have ever had. So juicy and super fresh. The flash fried veggies were amazing. Everything was so fresh and full of flavor. My husband loved that they serve beer as well. Kilt lifter and a great burger and he was a happy man. It was really busy when we went, stood in line for about 10 minutes but totally worth it. The service was great. The staff was really energetic and positive. Always a plus. read more

I love smash burger and had meals at many locations and the food is always great. Saturday night was the first time I was ordering take out. The girl up front took my order then I sat down at a table to wait. This was at 8:30 at night so it wasn't busy at all. I waited and waited. Finally 30 minutes later I went up and asked how much longer our order would be. The girl seemed surprised when she saw me. Asked my name. Oh there was my order in the huge bag that had been sitting there for more than 10 minutes. I got the food home and it wasn't hot at all. Cold soggy fries. Very disappointed. That was $58 worth of soggy burgers and fries. read more

Smashburger is a wonderful place for a great burger. We used to go Fuddruckers but now go to Smashburger. My wife and I split the Big Burger with grilled onions, lettuce and tomato. the Burger tastes wonderful. You do not need to add Ketchup or anything else to it. The big burger is plenty for the two of us. The regular fries are thin and nice and crisp. I am not a fan of sweet potato fries but my wife says that they are excellent. We probably go at least once a week. I complete the on-line survey and get my fries for free. The Grandkids are fans also. The staff are always warm and friendly. The only thing that would make us happier is if they offered 1/2 regular and 1/2 sweet potato fries. read more

Was in town for the weekend and needed a quick lunch. I had the Arizona burger and the rosemary garlic fries. All around a good burger and fries at a good price. I'm a fan. read more

Love this place. It's very busy, though, and you can expect a wait: especially if you go on a Friday or Saturday. Good luck finding parking! The staff are friendly and courteous, the restaurant is clean, and the food is superb. May I recommend the avocado bacon burger with bleu cheese and a side of haystack onions? The buns are soft and fresh and the meat is flavorful. I'm not a huge fan of the fries - they are the skinny kind and I prefer something thick, but when you can have haystack onions instead for 30 cents more, who cares? read more

Will never visit this restaurant again. Waited over an hour for our food, and never an apology or anything for having to wait.

Burger had a good home grilled taste, kids hot dog was good tasted like a Costco hot dog, smash fries had zero garlic taste, and the Az Cobb was very fresh but not exceptional. Overall good food but not worth the money. Did NOT have any ice cream but that did look good. read more

I've had their burgers a few time and still not sure what the fuss is all about. I finally decided to have their cobb salad rather than order another burger from them. For the price, it's ok. Their smash fries and onion rings are good. Their fried pickle was a bit too salty for my taste. read more

I've been hearing about this place for awhile and I just don't see it. Will take Five Guys over this place anytime. The hamburger wasn't horrible, just so greasy, it was running down my arm. I would expect this at the Heart Attack grill. We also ordered the chili cheese fries. Was told it was enough for two people, and there was three of us, so got one order. That order of fries was about the size of a medium at McDonalds, and it was not much different from McDonalds either. (other than the chili and cheese) For the price paid, ($33 for 3 hamburgers, drinks and 1 fries, I will pass on this place and head for Carls Jr or jack in the Box! read more

Never will go back. We ordered our food and my boyfriend got his burger first. By the time he was done eating I finally got mine. We ordered milkshakes and didn't get those until we were finished with our meals. All of our food was cold. The smash fries are gross. Seriously, mcdonalds would have been a lot better. read more

Went there today with the family for the first time based on the great yelp review; well worth it! The place is clean, the staff is friendly, and the food was excellent. Definitely will go there again! read more

This was the first time that my family and I ate at a Smashburger. I was impressed at the different burger options including turkey, chicken and black bean. We all ordered burgers. I got turkey, the rest of the family got beef. Everything was absolutely delicious. It was the best turkey burger I have ever had. (I got the Arizona w/ no jalepenos.) In addition to this, the restaurant was clean and we received great service. Thank you! read more

It has been about 14 months since my first review and while it got a little better after my review this Smashburger has cycles over and over again where they do well and then not so well. They were doing decent when Mike the manager was there however he has been transferred to a different location. The cleanliness of the restaurant remains pitiful and the latest issue is that the beef has bone and gristle in it. I was there on 10.14.18 and got a second burger with bone and gristle (my previous experience was about three months ago). Because I am aware of what is happening I eat extremely slow and I don't crunch down too hard so I can catch when I have a piece in my mouth so I don't crack a tooth but someone who isn't aware is risking chipping, cracking or breaking a tooth. The lights remain filthy and as you look up while you are eating you see dust, dirt and bugs which is completely unappetizing !! I understand that this location was due to be renovated or spruced up but nothing has been done yet. It needs an interior paint job, the booths completely sanitized, the holes behind the order monitors filled and painted over, the tables need fixed as there are tables missing parts (trim around the sides of the table) which is a complete hazardous situation in cutting / scraping your arms and hands - I could go on and on !! Lastly, why in the world would the corporate office program the menu boards to turn off at 7:00 pm Arizona time - that is completely moronic - the employee has to hand you a paper menu so you can order !!! RIDICULOUS ...... come on Ken - I know you can do better than this and when we previously met you assured me that you would. Let's walk the talk ..... read more

Yuck! What a grease bomb. I don't see what all the hype is all about. I'm giving it 2 stars because the staff really tried. They noticed that I didn't like my first choice and brought me something else. Great staff, poor menu. read more

Still no call back from a manager after leaving a review here, and a voicemail at the restaurant. The managers or owners here simply do not care. Spend your money elsewhere. read more

The only thing they are consistent on is slow service. And then today they added a "wrong order" on top of the lousy service. Not to mention onion rings were dripping in oil. Gross! read more

First of all, fix the A/C, nobody wants to eat in 90 degree resturant. Second, I really don't want sweat from the cooks dripping in my food. Anyone eating here take a good look at the kids in the back sweating like crazy over the food. The dining area is dirty and hot also, who runs this place? The manager of this location needs demoted back to making fries, there is no leadership in this store. To many places to grab a burger to put up with this place. read more

When you look for delivery, Smashburger comes up. When you look at their attributes, it says they don't deliver. Probably a Yelp problem, but it needs to be fixed. . . read more

Basically an overpriced fast food place. $21 for two burgers, fries and drinks. Fries were cold and hard. Go to Fuddruckers and get really good burgers for the same money read more

This place is OK. I love their burgers and I like how many toppings and combos they have. However, I was a little annoyed the last time I went here because I asked for my arizona burger as a salad and it came on a plate with 1 leaf of lettuce and barely any guacamole. I went back and said I'd be happy to pay for a bowl of lettuce, and instead I got a tiny side tray of greens. My burger was still pretty good, but I was annoyed that I wasn't able to get what I'd asked for. How hard is it to have a "burger in a bowl" option? And you'd think with all the gluten-free/low-carb customers smash burger must have that they would make this option convenient and appealing to their customers, instead of just plopping meat patties onto plates. read more

Awesome visit! It was super packed in there but the two cashiers got through the massive line quickly. When it was our turn, the cashier Savannah was super nice and helpful! Our food was fantastic and the employees that were bussing the tables were also really cheerful. I will absolutely go back and tell all my friends in the process. Go eat here! read more

Smashburger, how do I love thee? Let me count the ways: I love your rosemary sweet potato fries. I love your AZ burger and the fresh jalapeños. I love your grilled AZ salad- freaking awesome. And lastly, My kids would kill/maim for your new mint Oreo shake. Smashburger, we're going to have a long and lovely relationship. read more

This was the worse experience, I went with my family to smash burger in Scottsdale, every one was satisfied expect me, I found brown hair in my burger, that was so Disgusting, when I returned it, the cashier was not surprised, the only word she thing she said was, would like another one???? , worse customer service + unsanitized and gross food, I'm defiantly not coming back!!!! read more

My number one burger destination! Prices are reasonable. Not a lengthy menu which allows them to do what they offer really well! Burgers are cooked perfectly and toppings are fresh. Their shoestring fries are so good!! read more

Sometimes they get it right, sometimes they don't. Usually only have one teenager running the register, and running food. Don't recommend for lunch time, you'll never get back to work on time. Several people left the line and went elsewhere. We left line and went to Pachino's restaurant, a sit down and order place, and still got our food faster for about the same $. read more

Food was really good, staff was polite. Did notice that while eating all the staff was chit-chating in the back. There were tables that needed to be cleaned, litter picked up off the floor, front door cleaned of hand prints. They need to pay attention to how the store looks. read more

This place not bad. Pretty good for a burger place. Burgers were delish! I got the bacon cheeseburger on multigrain bread. Really yummy! The reg fries were good. Don't bother ordering the shoe string onion things .. They're freaking oily and a waste of money. The rosemary fries are ok but too too oily. The prices are ok a bit much for a burger. $5.99 for bacon cheeseburger $2.99 for reg fries. $6.99 I believe for the bigger version of the AZ burger which my bf said was pretty good. read more

We go to Smashburger every other month or so. We do find their burgers, salads and fried pickles delicious! Friendly and efficient staff as well. The only thing that drives me nuts though is that we all usually order different sides and they never come in the same basket as the burger/ sandwhich it was ordered with. I don't understand how this happens but it does Every Single Time! But we still go back because the food is great. read more

For $40 I'd expect them to get my order right. My hubby hates onions and I wanted extra guacamole on mine. Of course my hubby and I didnt order the same thing, but they removed the onion and added the guac onto the opposite burgers. The burger itself was not seasoned (a lil salt and pepper goes a LONG way) and the fries were nothing exceptional. Just seemed like a lot of money for something so average with bad service. read more

Good burgers, but the sides are somewhat greasy. Been here numerous times and while the burgers are good, the sides been inconsistent. Instead of crisp onion stack and smash fries, they have lately been sitting in grease. Disappointing especially since they raised the prices. read more

Had terrible food poisoning here a year ago never went back. Worst food poisoning of my entire life. :(

This is a place that serves an honest upscale-ish fast food style hamburger. I wished that they had kept the spinach and goat cheese additions on the menu, but even without them the place is worth visiting for sure. read more

Worst Smashburger, ever. Slow, robotic service and when you get there an hour before close - all of the tables are tipped over and the place stinks of cleaning chemicals. They really want you to know that you are inconveniencing them at close. read more

Smash burgers clean place in east Mesa courteous fast service good food .smash burgers are awesome beyond fast food I'd like their french fries I get them cooked up extra crispy wherever I go they were right on read more

Food is OK at this locale. Management is awful. Cleanliness just as bad. I have been here a few times, and it looks like a high school cafeteria. read more

I'm sold! Ordered take-out and everyone loved their burgers! Superb black bean veggie burger. Just really great food.

The food is really good, but we had one big complaint. We tried calling their phone to order take out ahead of time, and it was constantly busy. We decided to drive down and make the order at the shop. The line was long, and we decided to try calling again, to see if they picked up the phone. We STILL got the busy signal, but THERE WAS NO ONE IN THE KITCHEN USING A PHONE. We're starting to think that during their busy rushes they keep the phone off the hook to avoid taking phone orders, because this is not the first time we haven't been able to get through on their phone. This is a horrible business practice. read more

Best burger spot around the area. Great service, tasty burgers, and the prices aren't bad

Solid burgers. Really like the bread and topping options. Always served hot. They do a nice chicken sandwich for health conscious days. Very good shakes as well. The herbal iced tea is a rare find and is a nice blend w a hint of spice read more