Excellent customer service better than it has been in a long time we love smash food and today we loved the service!

Tonight about 8:50 PM I went to smash burger and ordered my hamburger. When I went to go sit down there wasn't not one place to set that was clean. there was only a couple of other people eating yet most of the tables still had leftovers that haven't been picked up and tables that didn't have leftovers were not wiped clean. My burger was very good, but as I was finishing, the music was smothered out by other music coming from the front counter with the use of foul language. It was not a pleasant visit. This was not the first time most tables haven't been serviced at this location. Mesa Arizona (Power & McDowell) two stars over all, 4.5 stars for food. 0 for cleanliness/atmosphere. read more

Smashburger - Burgers Near Me - Mesa, Arizona

With all the 5 star ratings I was really keyed up to try a Smashburger. Here's what I found: +'s My burger was cooked to perfection,(if you don't care for pink in the middle, ask for well done) the onion, lettuce & tomato was fresh & crisp. We liked the hamburger bun. Three kinds of tea! Clean booths and the music was at a level that we could talk to each other. The service was friendly and helpful.. -'s: Great fries can make up for a lame burger and maybe fair service, but little inch long or shorter matchstick fries are the ruin of a good burger place.. The smash fries aren't anything extra and we wound up dunking them and our fingers in ketchup. Over $17.00 for 2 burgers,a rather small order of fries and an ice tea. We lucked out on parking. I can see that parking would be an issue where they are busy. Wish we had tried the haystack onion rings. No Veterans discount. I signed up on the internet for the Smashclub and was hoping for a discount coupon, Didn't happen Wanted to give a four, but there are better out these at about half the price. read more

Got here at 0920. Thats probably why the Crew seemed in a hurry, and the person at the front was hurrying as along, since they were about to close in half an hour. Here is our experience: - The staff made a mistake and swapped someone else's burgers with ours and had to search through pur bag and had to look for it after they have given us our order. - The salted caramel shake we ordered was halfway filled. - The burgers were dry. - Onion rings were soggy. - Fries were subpar. The service and food quality is very lousy within an hour of store closing. read more

Apparently they have no care for their to-go customers. Ordered a salad that looked delicious on the menu and brought it home to find a half empty bowl with a pathetic amount of everything. Absolutely not worth it. Can get a salad for $8 better literally ANYWHERE else. Even after adding the dressing and shaking it up it looked MORE pathetic. Pictures are how I opened it and after dressing. Not a single bite taken. Waist of money and still hungry after. read more

Smashburger - Burgers Near Me - Mesa, Arizona

See all

First, they have Heinz Ketchup & Mustard. Next, as Samuel L. Jackson states, "MM, that is a tasty burger"! One of the best burgers you will find anywhere. read more

This place is excellent! I don't know what they put in their burger but I think they are the best I ever had! Service was even better, The place was packed however took care of us very well! I wish their new business years of success! I am so excited to have a new restaurant like this close to us in NE Mesa! Have the fried pickles you wont be disappointed! read more

Probably the best buffalo chicken (crispy) sandwich I have ever had! crispy on the outside, tender and juicy inside, crumbled blue cheese, hot sauce, beautiful sliced tomatoes and lettuce on an awesome roll. read more

Very good quality burger. Food is made fresh and the meat tastes very good; so does the chicken. Tried the classic smash and the classic chicken today. Both were cooked perfectly and the toppings all fresh. The smash sauce in the classic smash was also very good. The orders came out pretty quick although the restaurant was pretty packed. Excellent service and very good quality food. For the price, I'm definitely coming here again! read more

Solid lunch plan if you're in the area. I would highly suggest the smashed chicken and the black bean burger- love me some avocado! The flavors are definitely there, but I hate the large amount of grease with every bite. The buffalo dusted fries were really good and can definitely be shared between two people; just image Franks Red Hot Sauce, but without the dripping mess! The staff was very friendly and the restaurant was super clean. Give this place a go! read more

What a great surprise to find the burger is as good as expected. Very fresh and tasty! The fries that we ordered also were a huge hit. Do yourself a favor when you visit this or another location and give it a try. We'll definitely be back. read more

Horrible service, always out of everything and dirty restaurant. I've called corporate they don't care. They have an underage employee serving alcohol. All in all it's taken 3 visits in the last year and I will never go back to this Smashburger or any for the lack of acknowledgment from corporate. read more

I must say, I was reticent to post a review. We have eaten here for almost three years at least once every two weeks,. when we first started coming it was great! Then, things went down hill for some time. Long lines, no cashiers, clueless servers and nobody to pour your beer in an ice cold mug (which is so good), and dirty tables. BUT, I'm thrilled to say the location has really picked if up! The last two trips were head and shoulders above what it has been for the last year or so. Fresh, hot burgers, cashiers who know how to ring up an order, and clean tables! The attitudes are much better also. Whatever they have done, I hope they keep it up. Must be new management. Welcome back!! read more

Smashburger - All American delux. - Burgers Near Me - Mesa, Arizona

What a disappointment this place is! Paper thin chicken breasts, oil soup french fries, screwed up order that you discover after you get home... Need I say more?!? AVOID THIS PLACE LIKE THE PLAGUE! IT HAS GONE TO HELL!! read more

This location sucks!! Burnt burger patty, no sauce or toppings. Dry dry dry. Fries were so soggy with grease they were almost inedible. Another in my party ordered a milkshake and the cup was barely half full. So glad there are other locations nearby because I won't be going here again! read more

Oh Smashburger...where have you been all my life??? I would say these are the best burgers ever! So juicy and so delicious! The haystack onion rings and regular fries are great. The garlic rosemary fries are okay, just not my cup of tea. Shakes are delicious. I haven't tried it but they also serve alcohol here, you can't beat a burger and a drink! Now for the service. The dark haired girl at the register could use some lessons in delivery/communication. She came off super snotty. I don't think that was her intention, she is young so that may be the reason. There was a runner in the dining area named Alexis (I think) and she was AMAZING! She was super helpful and very friendly...you're going places Ms. Alexis, keep up the good work. Bottom Line: Super awesome burgers, check this place out for sure. Try one with an egg or with avacado, it makes the burger even better! Yummy! :) read more

They're slipping. We got takeout last night and first they tried to give us our order (4 burgers, 3 fries) with only one burger and two fries. Then, they tried to give it us with 2 burgers and 3 fries. Then - seriously - they tried again to give it to us missing the two burgers. Jeez. It's not that complicated. Once we got home (a 3 minute drive) we realized all of the fries were super cold and stale. The burgers had apparently been SmashWrapped© - the 2 guys in the kitchen really need to take it just a bit easier when wrapping the burgers up so that they don't destroy them. And my swiss mushroom truffle burger was super light on the truffle mayo - couldn't even taste it. So - I guess next time we'll eat in. At least the food won't be cold and mishandled - and if it is, we'll have immediate recourse. read more

We went back several weeks after our first visit. The general manager, Geoff, was very kind in his attempts to right the situation from our first visit. We ordered our burgers to go...I think this review of the food would have been more favorable had it not had to travel 10 minutes to our home. The burgers were ok, though the fries would have tasted much better had they still been hot. The condition of the dining room, however, was disgraceful. There was one occupied table in the restaurant, and there were numerous uncleared tables. The beverage area was so dirty, I refused to order drinks to go. Several employees were standing near the cash station, appearing to not be doing anything. I see no reason to try this location again. read more

The food was good. I had an "Arizona" (spicy), which was good, although I don't think it was really worth the money. Their fries and milkshakes are delicious! The service was lukewarm :/ read more

I don't know what all the fuss is about, burgers are boring , the fries are basic the smash fries have way too much rosemary . Two burgers and one order of fries almost $17 , no thanks read more

See all

Went for the first time the other day and I'm addicted. Fries and a regular-sized burger will run you about $10, but it's absolutely worth it. The sweet potato fries were perfect and I'm still having day dreams about the burger days later. Perfectly greasy and flavorful patty, perfectly melted cheese, and that bun - the carb addict in me couldn't be happier. Can't wait to go back, and I'll definitely be getting a milkshake next time... you can get it in Nutter Butter flavor. This was a thing I didn't know I needed, but now I really need it. Oh yeah, and the service was great. Everyone was cheerful and friendly. Couldn't ask for more. read more

This place does an okay job on burgers. The name says it all which not sure why they actually smash the burgers because all that does is push all the juice out of the meat and as expected it is on the dry side. Plus they will not cook your burger to temperature which indicates they do not trust their own beef which is a problem in itself. French fries were tasty and they have some interesting side sauces. All in all it's a decent place but nothing special. Many other places to go in the same price range for a much better Burger. The restaurant itself was clean, the employees were at helpful and friendly. read more

Why would our whole party get their milkshake in a glass and tin and they forget one in our party and they bring it in a papercup.

Ordered from Smashburger while wife was out. She picked up the order and drove all the way home (approximately 30 minutes), only to find out they had given us the wrong order. She called right away, and was told to come back and they'd correct the order. Driving all the way back, we didn't even get a fresh order. They gave us what was prepared over an hour earlier! Very poorly handled by the Assistant Manager. I would not recommend this location, as customer service is NOT on the front of their minds. read more

Only been here once. Food was good, even though I got something else than what I ordered. They were busy, line moved slow. They only had one cashier working. Shakes were over priced, in my opinion, for there size. Wasn't the best experience but I would try it out again. Might have been an off day. read more

Just went to this location! Mushroom swiss burger had so much grease dripping from it used about 20 napkins to clean it up so it could be eaten. Had onion straws with just as much grease! The place itself was dirty as well, soda all over the counter and floor at the soda station. Fingerprints and I'm not sure what all over the walls and tables that were empty had stuff on them. The table we first sat at was so wobbly we had to move. Will not be returning to this location! read more

This may be my last time eating Smash Burger at the Las Sendas location. It was very exciting when we 1st got this well known chain restaurant. It was excellent for maybe the first year. It's as though management walked away thinking business ran itself and hired a bunch of high-school students that don't care about quality, cleanliness, and providing professional service. It's too bad what has happened to this establishment. read more

Orders always wrong, always wrong. Did I mention they forgot about any hustle. And why does it take so long? I'm ordering a burger not a three course meal read more

This restaurant was clean and service was quick friendly. The food came out really fast and was perfectly done. Would definitely come here again. read more

Smashburger - Yum! I highly recommend the Arizona burger. - Burgers Near Me - Mesa, Arizona

I am home recuperating feeling sorry for myself. But my lovely wife stopped by Smash Burger and brought me a FANTASTIC big burger with Avocado and bacon. That was the best medicine I could been prescribed. Juicy, flavorful. Perhaps the medical profession should take note. ;-):-) read more

Very disappointed in the quality of their food, totally undercooked. So dangerous as I am pregnant and have to be carful with bacteria! Not even a grill mark in this burger!!! I ordered a bun less avocado club and the party was still bloody inside. Had to post the picture, hopefully they see it and take better control of their quality in food. read more

Smashburger - Very disappointed in the quality of their food! - Burgers Near Me - Mesa, Arizona

Good but not great hamburger restraunt, I ordered the double patty bacon cheese burgar, French fries without the drink since the drink cost's extra. The hamburger was good like always maybe a tad bit cold but still good. The French fries were amazing as usual. This is a good affordable hamburger restraunt thats slightly better then anything you would get at other fast food restraunt' s like McDonald's Burgar King etc. read more

Greek food, great service, the best fast food chain in the United States! I love their burgers!

Admittedly good burgers. They are on the small side and pretty expensive. Expect to spend at least ten dollars on a basic no frills meal. I ordered a regular burger and fries with a drink. I also ordered a kids burger and a drink for my daughter (kids meal comes with fries or applesauce). She's not a big eater but it wasn't enough food for her, I shared my fries and took her for ice cream after read more

Disappointing. I ordered the bbq bacon cheddar burger and there was barely any sauce or onion strings on it.

I had to stop in here today and give it another go it's been a few years since I've tried this I think last time I was at a Smashburger it was probably the day after a long night of drinking. Now that my single party days are behind me I realize I must have just been super hung over because I've was very happy with the service and burger here today although I do agree with one review I read about burgers being as big as the lead you to believe but I think it's just fine how it is. Still won't pick this over shake SHAK but then again I'm not always near a shake SHAK either. read more

When I'm buying almost $20 in shakes do not cough, sneeze, rub you face, nose and mouth and then touch equipment that touches my food. Please, please wash your hands. Better yet run to the restroom; blow your nose and wash your hands, then make my food. I'll be happy to wait for clean hands. read more

Always good! I love Smash Burger!! The girl who took our order was friendly, the order was build your own, it was perfect!

Do yourself a favor and pass right on by this smashburger location. This location is close to my home so it's convenient. However we have many problems the last 3 times we have visited. Poor service, poor food quality, dirty restaurant, just over all bad. I complained multiple times to the district manager and nothing has changed. If I could give this restaurant 0 stars I would. read more

We placed a relatively large order tonight and while my husband was headed out to pick it up our son crashed his dirt bike and it was obvious he needed stitches so he turned around and headed home to take him to urgent care. I called smash burger to let them know we wouldn't be able to pick up our order as planned because of what was going on and asked if we could cancel it. The woman stated what we were not able to cancel the order as it was already made and ready but said we could come back later, call ahead and they would make it fresh for us. I did not expect that and would have understood if there was nothing that could be done besides lose our money. The generosity and understanding in the offer to prepare the same order again fresh when we could get there showed such great service! She even took time to tell me that she hoped he would be ok:) Excellent customer service and absolutely delicious burgers!! We will be coming back again soon! read more