I was pleasantly greet by a staff member as soon as I entered. She was super helpful in supporting me in where my tastebuds were going to take me for lunch. I decided on the BBQ stack burger, smash fries, and a strawberry milkshake. The burger was a good size but is was a little salty and I think I would ask for more bbq sauce. The fries were delicious!! They were tossed in olive oil, garlic, and herbs. The milkshake was ok. Nothing too special. I may return to this location due to it being priced pretty well for the area. You should give it try! read more

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I had a wonderful meal from the new burger spot on 7th Street. I ordered the single bacon cheeseburger with sweet potatoe fries and a salted caramel milkshake. The burger was moist and juicy and the fries were crispy. The milkshake was kinda of watery not very thick like other places but still it had the flavor right. The service was pretty fast and the cashier was very helpful and friendly. I'm not downtown often these days but it was a good change of scenery to try out a new spot. I'm looking forward to returning. read more

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Went there twice and didn't get milkshake waited 30 minutes until i asked. Service was horrible, we heard one of the servers call us retarded, she was very rude. read more

I was very happy to find a Smashburger close to my hotel. Service was good even though they were busy. The food was as good as I remembered it to be. read more

Smashburger - Truffle with cheese and chocolate shake - Burgers Near Me - Washington, DC, District of Columbia

They called my dumbass friend retarded, I very much appreciate them. And they didn't serve my friends on time.

This place gets 2 stars solely on the customer service! Or lack thereof!!! I got the classic double smash burger with bacon. It came with lettuce, smash sauce, red onions, tomato's, one square of lettuce and two small tomato's! The "smash sauce" was non existent, glad I got mayo on the side. The burger was well seasoned, a bit small but good. The fries were well seasoned and good as well. They didn't fill up the fry container and for $4...FILL MY FRIES! Lol When I came in I saw one table of 4, 2 cooks and a guy getting bbq sauce or so I thought he was. I waited 3mins and no one came to the register!! The couple behind me left and all I heard them say was "no one's working!"! Smh Uber eats came in and went to the guy whom I thought was just getting bbq sauce, apparently he works there!!! Like sir!!! You're more concerned about filling bbq sauce in containers than taking my order??? Once he acknowledged me he says, with a straight face "are you next in line"? I looked around and the inner me screamed IM THE ONLY ONE HERE!!! His face, his attitude his demeanor was NOT welcoming and made me feel like I was a burden for being there! Again, the burger and fries were good but customer service is awful! I drove in circles 10mins for parking and the experience was horrible!! Do Better! read more

Smashburger - Classic Double BACON SMASH BURGER - Burgers Near Me - Washington, DC, District of Columbia

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We waited 25 minutes for the food, which came out without the tots. Burgers were barely warm. Tots came out after 45 minutes and had been double fried. Strawberry shake was pretty good. read more

Smashburger - double fried SMASH TOTS - Burgers Near Me - Washington, DC, District of Columbia

I gave this place at least 3 tries. Every time I ordered on their app. I get a text stating my order is ready, and 10 minutes after I arrive they START to make it. I asked for a refund since they couldn't fulfill my order close to on time, and was ignored. I deleted the app, and will never go there again. read more

Came here with daughter and grandkids. Burgers and fries were excellent and service was exceptional Tim read more

Food was mediocre. Small portions. Expensive, just under $20 for a single burgers, tots and a drink! Only two employees working. One cook, and one cashier who also served the food. The cashier was not friendly or welcoming. read more

The burgers are actually pretty good, but the little quarter sized plop in the middle that comes on the Chorizo burger is not what it is like in the picture and leaves quite a bit to be desired. Certainly not worth the extra money that you pay for it. We went to this location around lunch time on a Saturday. There were three (3) total people working in the entire restaurant. Maybe that would be ok for a rural location, but not for downtown DC in the middle of Chinatown on a Saturday. Presumably because of this, it took about 25 minutes for our food to come out. Before you respond with "email us at reviews@smashburger.com....", I did that over two weeks ago and have not received any response. It's great that you have a place to provide feedback on your website, but when you don't respond to the feedback, it negates the entire concept. read more

What is a smashburger? It is a hamburger creation by Tom Ryan, Ph.D. who holds a Ph.D. in flavor and fragrance chemistry from Michigan State University. Who is Tom Ryan, Ph.D.? CEO and co-founder of Smashburger. Co-founder of Tom's Watch Bar and Global Taste Advisor at Jollibee Foods Corp. Jollibee Foods Corporation acquired 100% control of Smashburger in 2018 at an estimated total cost of $218 million. Rick Schaden is the other co-founder of Smashburger and Tom's Watch Bar. He is the former owner of Quiznos. Tom Ryan, Ph.D. worked at Quiznos as Chief Marketing Officer. The first Smashburger opened in Denver, CO in 2007. This restaurant is the second attempt at operating in Washington DC. The first was opened in September 2013 at 1739 Connecticut Ave near DuPont Circle, but they closed in 2014. This restaurant opened on July 28, 2021. There are locations in Rockville, MD and Arlington, VA.    A Smashburger is made by starting with a ball of ground beef made from never-frozen Certified Angus chuck and steak trim. The beef is ground via a process that more closely resembles being cut with knives versus extruded ("so it holds onto its juices and the fat stays in," according to Ryan). The raw meat ball is placed on a butter-brushed 385-degree F griddle. The meat ball is immediately smashed down for 10 seconds. "smashing creates a deep caramelization, and it sets up a loose and tender texture that forces juices to bubble up through the burger," according to Ryan. After 90 seconds the burgers are scraped off the griddle and flipped with a spatula that's sharpened every morning, and they're done after three minutes. A special seasoning is sprinkled on the patty while it is cooking. The seasoning has kosher salt, black pepper, garlic, all natural beef flavor and grounded triple roasted chicken skin. Now you know what a smashburger is.    My wife and I got a Double Smoked Bacon Brisket burger, a Colorado burger, regular french fries and an Oreo shake. The Double Smoked Bacon Brisket burger had two smashburgers with applewood smoked bacon, brisket, smoked cheddar cheese, pickles and BBQ sauce in a brioche bun. It was one of the most savory burgers that I have ever had!! There was a rich beefy grilled flavor. The burger was not thick, but the flavor was excellent! The outside was nicely grilled while the inside was moist and tender. The bacon was thick and had a modest smoky flavor. It was not crispy and a little salty. The lack of crispness was fine, but the saltiness wasn't needed. The brisket was tender and savory. It had just the right amount of fat. The smoked cheddar cheese was a well-matched complement for this sandwich. The brioche bun was soft and tasty yet strong enough to hold everything together. This sandwich was a tour de force of flavor!!    The Colorado burger had a smashburger, grilled green chiles, melted aged cheddar and Pepper Jack cheeses, lettuce, tomato and mayo in a spicy chipotle bun. The smashburger was excellent, but two burgers would have been a better match to the amount of tomatoes, lettuce and cheese. It had a savory and spicy flavor that worked well together.    The french fries were crisp on the outside and moderately soft on the inside. It was lightly salted and not greasy. The taste and texture was that of a good Russet potato.    The Oreo shake had tiny pieces of Oreo cookies in it. The pieces were unnoticeable while drinking it. It was creamy smooth with an Oreo cream filling flavor. I considered it a dessert. A great finish to the savory meal!!    In case you're wondering what's in the Smash Sauce, it's made with mayonnaise, mustard, pickles, and lemon juice.    The dining room and restrooms were very clean. The restroom doors are locked. You need a numeric code to unlock the restroom door. Ask an employee for the code. The employees were friendly and helpful. It was hard to find parking in this area. Metro is nearby. This restaurant has great tasting food at a comparable price point to other fast casual restaurants in the area. I would highly recommend this place!! read more

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Really disgusting- We ordered fries, got the wrong ones. We gave them back, and we saw them take the wrong fries (which we had touched) and put them in another customer's bag. Lack of hygiene and good practice. Service was also mid/poor. read more

The classic burger was okay, I mean it tasted fine but it was not memorable. They opened at 1030 but the workers were outside at 1043 and the doors were still not open. The place looked clean and since they had just opened it was just me and a friend so it was nice and peaceful. Although it's not a big room so when it is crowded I bet it's packed. Also the workers especially the cashier looked like they did not want to be there and was not engaging. I get it, it's work but still. read more

They opened a new location in Chinatown as a nice fast-casual joint! The service is super fast and the food is made very fresh! The Colorado burger was oozing with flavor and deliciousness. You KNOW I highly recommend that one! The rosemary fries were amazing shoestring fries but you can't go wrong with any of the sides! Also got a chocolate milkshake, and I left feeling very full :) read more

Their classic burgers are super tasty! Pair it with some fries, a shake and it's a perfect meal. Service is friendly snd speedy. Looking forward to coming back for more tasty burgers!! read more

Smashburger - Truffle Mushroom Swiss Burger - Burgers Near Me - Washington, DC, District of Columbia

So I randomly drove by this place this morning on my way to Walgreens and thought to myself that has to be new. So i went during lunch and let me tell you this place slaps!! The burger was far from dry and the the fries had a great amount of flavor. The service is spot on and the lady let me try the aioli mayo to make sure I liked it. I ordered the mushroom swiss burger and it did not disappoint. If you're a fan of Burgers definitely give this place a try. read more

I've never had it, so I decided to go try it by my job. When I got in none of the workers admire if I needed help or anything. They just looked at me with attitude and continued to do what they do other than taking my order. I then left because my break is only 30 mins. 2nd attempt: same exact thing 3rd attemp: same exact thing. They have absolutely no customer service skill whatsoever. As long as the service is like this, you will never ever catch me dead at this establishment read more

Really enjoyed my meal here - the burger is big and messy, the sides are delicious, and the milkshakes are amazing. Also they're open early for breakfast so I will definitely need to try soon as there aren't many great breakfast options around. read more

If there is one burger to try make it the Truffle Burger. It is by far the best burger ever!

There was no bacon on my bacon burger. All of the sodas were flat so I had to get a lemonade. The dining room was a mess. First time here and I'm not impressed. read more

Smashburger - Dining room area. It's not busy and it's quite empty. Why not clean up? - Burgers Near Me - Washington, DC, District of Columbia

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Line was slow, burger patty was very small and heavily salted. The school cafeteria has better burgers.

Good burgers and a surprisingly good salad. The staff was friendly and the rest of these words are just here to meet the Yelp requirement of 85 charcuterie. read more

Wow. Happy I was able to try this location right near the Gallery Place Metro Station. First, I'll start by saying the employees were friendly and there was such a great atmosphere. I ordered the spicy Baja with guac single burger, smash fries, and a salted caramel shake. My food was ready rather quickly and was DELICIOUS! I'll definitely be back to try more items on the menu soon. read more

Smashburger - Salted Caramel Shake - Burgers Near Me - Washington, DC, District of Columbia

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I was really disappointed in the service I arrive a little before 12 there was a couple in there however they had already received their food I was waiting it was not serviced by the cashier until after the cook acknowledge my presence and begin to work on my order. The cashier then got my order wrong and made me wait for fresh tater tats however the tater tot's were not fresh and did not even fill the container. also my burger was missing barbecue sauce it just felt very unpleasant and unthoughtful. read more

Thank you Smashburger and YelpDC for a delicious meal! All the burgers look so good and after trying the Smoked Brisket Burger I will definitely be coming back to try the rest. Smash tots were full of flavor and the Oreo milkshake could not have been more perfect. Great meal all around! read more

Smashburger - Smoked Bacon Brisket Burger - Burgers Near Me - Washington, DC, District of Columbia

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Slow delivery and the food was cold and burger was cold and sloppy ordered rosemary fried and they were plain. I wouldn't recommend. Colorado Burger read more

Good afternoon,   I would like to speak to someone via telephone IMMEDIATLEY. My experience today (7/10/2024) at the location in Washington D.C was horrible (804 7th Street NW).  I was verbally attacked by a worker there named Shannon. Here is the breakdown of the incident.   I entered the store and approached the register. One nice worker attempted to take my order, but the register was not working. She was then instructed to reboot the system and to give the kitchen my order by mouth. As she was informing the kitchen staff of my order Shannon who is the individual who was loud, rude and disorderly rudely spoke to the worker and told the worker that she is not a robot and can't remember that shit. Shannon then told the nice worker to write the order down. As they were preparing my order, and the burgers were still on the grill, I asked the nice work to ask Shannon who was the one prepping the buns at the time to add ketchup and mustard to my buns. Shannon responded to the worker rudely and the worker proceeded to say, "my bad the customer had just made the request". After that was said Shannon directed her words towards me and proceeded to yell very rudely " is that all you want to add before I am done like she was agitated and bothered.  I didn't see what the problem was with asking to add ketchup and mustard if the burgers weren't even finished on the grill yet. I then told the nice worker that I did not want Shannon to finish my food and to ask if the gentleman on the grill could finish my order and I did not care if it would take more time. Shannon was extremely hostile, and I did not want her fixing food for me. Once the nice worker was informing the gentleman about what I said Shannon budded in and proceeded to say "I don't give a fuck. You can get a refund for all that. It's not that serious". Shannon and I began to exchange words back and forth and I told her it should be no problem if I wanted to add ketchup and mustard and she said yes, it is the fuck. You don't do that shit after you order. I mentioned customer service and she said fuck customer service and that providing good customer service does not matter. I was called many bitches, and she did not hesitate to keep calling me names. Not once did I call Shannon out of her name. Not only was I verbally abused but I was also antagonized as Shannon came from around the register towards me clapping her hands and still cursing at me. At that point I felt threatened because with the attitude that she had who knows what she would have done. I then asked to speak to a manager and was shocked when I was informed that Shannon was indeed the Manager. I could not believe what the nice lady was telling me because Shannon's actions were not acceptable especially if she is supposed to be a leader. As a manager you should be deescalating situations and not making them worst. I have been a loyal customer for a while, and I am always advising people to try the new burger place near Gallery Place Chinatown. I got the food to go for my boss and colleague (trying for the first time), but my double burger and fries were left because Shannon's attitude and demeanor put a very distasteful taste in my mouth.   Another manager named Steven came from the back and tried to get Shannon to step away and calm down, but Shannon proceeded to tell Steven to don't fucking touch her and to leave her the fuck alone. Shannon then went to the back and walked out the front of the restaurant with her keys while still yelling and being belligerent.   I usually don't think people should lose their job or contact the restaurant after having a problem because I usually just brush it off, but this was extremely unacceptable. No person should hold the position as manager if they can't be respectful to customers and even colleagues and lead with integrity. I would love to come back because the food is good, but customer service should be even better. I would absolutely hate for anyone to experience the anger, aggression, and lack of customer service that I received today. Please review the cameras. The time stamp on my receipt is 1:04pm. This need to be addressed immediately.   Your assistance with my problem today would be greatly appreciated. I will be looking forward to a phone call. read more

Service was beyond bad, and food took forever. I could understand if the place was crowded, but that wasn't the case. I guess the locals realize this place is not worth the visit read more

In store is a lot better than delivery. Quality ingredients make this burger very good. Delivery is okay, but in store is the way to go.

I have been a few times now, all at off-peak hours. The food is pretty good and they have a decent rewards program that always seems to have at least a buck or two off. However the service, at least at this location, is exceptionally slow. Expect to wait at least 15 minutes. If you can get their glitchy mobile ordering to work, definitely order ahead. Hopefully they can get these issues worked out because it is a decent value for the money. read more

The floors are really slippery!! But I thought the customer service was great and the food was awesome to grab before the game. I like the single patty burgers with fries. It was fresh and the meat was crispy read more

Truffle burger and smash fries were awesome. Ordered delivery and arrived warm and delicious. read more

Smashburger - TRUFFLE MUSHROOM SWISS BURGER - Burgers Near Me - Washington, DC, District of Columbia

Gluten free vegetarian and dairy free.milkshakes! The black bean burger was really good and gluten free bread held up.well. got the Oreo dairy free shake which was delicious. Really good fries too. read more

Service was poor. Restaurant too Smokey and dirty. Nasty kitchen. Poor customer service. Had to wait 15 mins for someone to take my order and 20 mins for the horrible wings. I asked for blue cheese and got mayo. Will never go back. The location is on 7th NW Washington DC. read more

I loved my Smash Burger!! Just right and made how I wanted it ...I was tempted to get a second order but I'll just come back ....... read more

Twice now I've ordered ahead of time and they don't even start making the order until I get to the store. I know it takes 10-15 minutes from the point I order that's why I wait that long before heading over to pick up. Placing an order in advance is pointless if you don't start making it in advance. The second time I've ordered here, after I ordered they received a catering request for 9 people and took the sandwich meant for me and placed it in one of the nine boxes for people NOT here. 10-15 minutes before they place the order, 30 minutes after that until they fulfill the order. Oh and you know they cleared their order screen and marked mine as fulfilled within 2 minutes before I arrived to keep their stats clear. This place couldn't manage a ham sandwich! Good food. Only redeeming quality. I would give one star but that's not fair for the food. read more

Food is always good, but the older black woman who is the cashier has terrible customer service. She has no urgency to tend to customers once they come to register. I waited at the register for 5mins at the register while no other customers were in the restaurant for her to finish nonchalantly wiping a countertop. I watched this happen to two more customers after I placed my order. read more

Delicious and sloppy good...prices are reasonable and good atmosphere...love the topping choices

Super slow with unmotivated folks working there. Waited 30 mins for burger and fries. Cashier didn't give a crap about service and the store looked like it was a DC metro stop. Do not go here ever. read more