I have known my dentist for about 12 years and she is part of the Smile Care Profs. there office is nicely decorated, the staff attentive and helpful and adhere to all the OSHA rules to ensure patient's safety. Sometimes the wait is minimal and other times aid a bit longer, I understand it is difficult to anticipate sometimes a procedure taking longer. The dental assistants specially Fritz is knowledgeable and tells you every step of the procedure as is happening, which I find it reassuring. Being leaned back with a light blinding you and your mouth wide open is an unsettling feeling and having someone explaining step by step of what is happening is calming. Thank Dr Navales for taking care of my family and my smile. read more

My first visit was exceptional! The staff were very friendly and accommodating. The office is clean and Dr.Tran and his assistant Fritz was really nice, calming and very helpful. They made sure I was comfortable and was guiding me throughout the whole process for my dental treatment. I really had a great experience compared to other dental clinic. Thank you to all the staff for making me feel at home! I will recommend this clinic to anyone read more

Dr. Navales and her staff are great. Having moved from out of town, I was looking for a dentist with good professional reviews. Although at times the wait can be unpredictable (she takes emergency cases), I can assure you she is worth the wait! if you need an orthodontic consult, she can refer you as well. Thank you Dr. Navales for all that you do! read more

I switched from absolute to smile care professionals because my dentist, Dr. Navales moved. It took almost a year to find her, but I am so happy that I did!! The office is easy to find, right on the corner of Torrey pines and sahara. Parking is plentiful! The office is clean and the staff is extremely friendly. The paper work was all digital and done on an iPad! Love that! I was called pack shortly after filling out my paper work and a series of x-rays were done by a friendly dental assistant. She was gentle and put a lot of care into making sure everything was done correctly. She provided a thyroid guard as well which was greatly appreciated. The doctor came right in and she remembered me! She performed a through examination. Nothing was wrong with my teeth! Previously at absolute, I was told to do a deep cleaning. However, Dr. Navales told me my hygiene was great and I had no cavities or gum issues! Dr. Navales performed a regular cleaning and my teeth look and feel great! I feel so blessed to be back with her. It's so hard to find an honest, reliable, and experienced dentist. I feel safe and trust her judgement completely. I recommend smile care professionals and Dr. Navales for all your dental needs! Thank you for the five star service. As always, my expectations are exceeded with this dentist! read more

Dr Novales gave me back hope that there are great and courteous dentists left.. I have nothing but utmost respect for her professional behavior and knowledge.. The practice is very nice and everyone there work hard to make you feel very comfortable and ease your dental fears read more

worst experience with dental so called professionals. I made an appointment for dentures turned out to be a desaturase. they made me dentures that they don't feed and they don't take any responsibility to corrected them after charging my insurance extra $ 1000,00' Those are money hungry people Please before going there, consider those those facts, read more

NOT SANITARY- worker pretty sure it was the hygienist of all people was re-stocking suction tips with no gloves on .. reached her hand in giant bag, stocked them up in the cabinet .. mentioned it to assistant and tried to tell me they are goodie bags, literally had to show her.. she says she can get me a new one and I say yea with a glove on.. moments later says oh well "she washed her hands" as if a glove wasn't needed to stock up the items that go in patience's mouths ....... called for x-rays and a cleaning, was told I couldn't have a cleaning until the dentist and hygienist looked at my teeth, even tho I said I can not afford for a special kind of cleaning, just want the basic one that comes with my 6 month yearly visit.. being pregnant and a mom of a 2 year old my time is limited, I don't have time to keep scheduling appointments.. went in today for my x-rays and was recommended for a deep cleaning, asked the hygienist if she had time today and she said "yeah why not while I'm here" ... time passes and the front desk girl comes back to tell me what they recommend . I told her I just want a basic clean, she kept pointing to the paper saying this is what they want, I told her I can't afford that... she sent back a different girl, I had to explain to her I can't afford that yet again, then she sends back someone else. I must have been speaking a different language, not sure how hard it is to comprehend that I only want the basic of what my insurance covers.. then the girl is telling me no to my cleaning today, yet I literally just spoke to the hygienist and she said "yeah why not while I'm here" the girl did not want me to have my way in getting my x-rays and cleaning done all in one, as if it would of ruined her day knowing I got what I wanted. 7months pregnant and this is what I have to deal with... thanks staff for being so accommodating, it's as if they sought it out to try and not understand me. Not to mention when I walked in I told the first girl at the desk I don't have time to be setting all these appointments, all the times I've been to the dentist they do the x-rays and cleanings all in one, the most rude attitude, says that's not what happens here..I told her I just want want my insurance would cover anyways "the basic" she told me it would be "mal practice" if I was to just want a basic cleaning.. it's annoying having to set all these appointments being a mom of a 2 year old while 7 months pregnant. I don't get the confusion. I don't get the attitude. I don't get why I have to deal with girls around my age acting and being so rude. Front office staff needs to do and be better. LISTEN TO THE CUSTOMER read more

Dr. Navales and her team were nothing but professional and efficient. I went in thinking I had cause more damage to my tooth than I really did. Took X-rays, cleaning, patched me up all in a timely manner. Highly recommend! read more

This is my new dental home. Dr. Christine Navales was my previous dentist at absolute dental years ago and I lost contact with her. Right before before I was going to make an appointment at absolute I asked if she still worked there and they had informed me she as no longer with the company. IMMEDIATELY I GOOGLED HER, and found that she had opened her own business and with no hesitation scheduled an appointment. Her amazing customer service is just as great as it was when I first meet her and her staff is a great reflection of that standard. I would recommend this place to anyone with teeth because they will be taken care of here read more

I found Dr Novales!! She is the best. Always a very calming presence, which is helpful when previous dental experiences ruined my experience. Dr Novales has helped me enjoy the dentist again! read more

Smile Care Profs - Dr Novales - General Dentistry Near Me - Las Vegas, Nevada

Wonderful carings folks at this dentistry Dr Navales has taken care of my dental needs for more than 2 years. She is excellent at her craft, meticulous in her work., and has saved my teeth from being removed, despite fillings being old and weak, she has been able to replace them using great skill and expertise She is super caring and personable and does not rush at all. 5 star rating A1 Warren K read more

Dr. Renalie Manuel was extremely helpful with our autistic nephew. Her and the entire staff were so kind and compassionate throughout our visits. We just wanted to say thank you and god bless. read more

Why is the front desk assistances always soo rude! I suggest a professional training for these ladies.. to bad I paid already for the brace services upfront otherwise I would have switched just due to the front office ladies the drs are amazing other then that . read more

Dr. Ben is awesome, I love his no BS approach when it come to dealing with your smile! I really appreciate it and makes me confident that I will get an honest opinion no matter how bad the situation is! Definitely appreciate the honesty and looking on forward in coming back! Btw.. Eden the assistant is also awesome, very friendly and personable which makes your visit comfortable and a breeze! Thank you guys!!! read more

Absolutely horrible experience with this company. I went in on a Monday for tooth pain, I was seen and scheduled for a extraction on Saturday 1/16 @ 3pm per our conversation & EMAIL CONFERMATION!! 2 hours before my appointment after dealing with pain all week long I was called @1pm asking why I wasn't there for my appointment. I told the person on my phone it wasn't until 3pm. She said no it was 1pm. That's when I checked my email and it was indeed 3pm. They said I would have to reschedule another month out. The person who called had zero solutions on how to make this situation better. I had to ask for a supervisor who just as unhelpful. I've been in pain and could've easily went elsewhere had the communicated this. If they can't even properly schedule people correctly I seriously question the quality of care they provide. They really need to get their act together. They should be embarrassed. I've seen restaurants handle schedules better than them. read more

Don't go here. Place is a scam. My mom had her molar implant redone. She paid thousands of dollars, only for the implant to be lose and not fit. They tried to get it right 2-3 times but each time ended up being worse. Finally they told her it was her gums that were swollen and said that if she wanted it redone, she'd have to repay. The job wasn't done right from the beginning. Bad customer service and worse "dentist", if I can even call her that. read more

Very happy with Dr. Ben took a lot of time checking the X-rays. This is my first time here, we will see. Everyone is friendly.

Just visited this office which I found driving by. Came in as a "walk-in" to get my nephews braces off, and was greeted right away. The woman at the desk was extremely helpful, and offered an appointment right away. Also, the manager Jasmin went above and beyond to accommodate our needs and help us with exactly what we needed. We couldn't be more pleased with the customer service we received at this office, and would recommend this dental office to everyone... THANKS AGAIN! read more

I am so happy I found this amazing dentistry!! As soon as you walk in, kind faces welcome you. The front desk is really sweet and friendly! I finally feel appreciated and love the atmosphere. I want to thank Dr. Wilson, Dr. Navales and all others! You guys are truly sympathetic and amazing! You just feel well taken care of and that's how every medical center should be! I highly recommend Smile Care Profs. I can smile with confidence now! read more

I was having pain on my bottom left side and called in that morning and was able to get in that same day! The Doctor was so nice and so was their assistants! The ladies in the front were so generous and amazing! ! I will recommend all my family and friends to this office! read more

I tried this dental office a few months back and was hands down the most god awful experience. Dentists suck anyways but these guys, somehow managed to take the cake for worst experience. Not only was the experience of a teeth cleaning painful, but the dentist and her assistant were having some personal conversations of why the assistant was thinking of not going to some wedding. I obviously was uncomfortable and in pain but they just went on with their conversation. They then tried to tell me I had 16 cavities which seemed crazy to me but regardless I scheduled the appointment to get them filled. Showed up for day one of cavity fills, and again was such a crap experience. They stuck my mouth to numb it but clearly didn't know what they were doing because I could feel what they were doing and again was in so much pain. After the session I made my complaints and told them I was going to get a second opinion. Went and paid to get second opinions at three other dental offices and none said I had that many cavities that needed to be filled, and all said that the fillings I had done were messed up. Needless to say, absolutely did not get my dental work finished there and absolutely will never go back. Most definitely would rather pay out of pocket at another dentist than using this office that my insurance covers. read more

Need an emergency procedure Doctors and staff are amazing. They handled my insurance and made sure I got the yearly limit back to back. After a deep cleaning, a root canal, and a couple fillings. Very happy read more

I advise patients to seek care elsewhere. At my recent visit I was informed that I somehow had five new cavities, and I was very strongly pressured into getting all five filled that same day. I left and sought the outside opinion of two more dentists, and both confirmed that I needed ZERO fillings! These people were willing to destroy my teeth for a few extra bucks. Furthermore, the system was down the day I went in and the equipment was broken. I was obliged to change rooms at least 5 times, and the entire routine appointment took over three hours. It was complete chaos, and I will not be returning. read more

I was a new patient with this dentist office and from the moment I walked in no one greeted me. The two ladies at the front weren't on the phone, they were just on the computer and didn't even look up at me when I walked in. Keep in mind, there is no way they didn't know I walked in because the door is pretty much near their desk and the waiting room is small. Then after probably two minutes of standing there one of them finally looked up at me and was just looking at me for a few seconds and then said, "Yeah?" Not even a, "Have you been helped?" Or anything like that! I work in an office with patients so this blew my mind! Once they finally got me checked in I was waiting about half an hour before they took me back. One of the ladies at the front answered the phone and the whole time I was waiting I could hear how she was talking and she was extremely rude on the phone. This lady had zero hospitality and literally had RBF. She kept raising her voice at the patient on the phone and I think the phone got disconnected because she had placed her on hold to go check on the ladies dentures and the lady must've called back and the other front desk lady put her on hold, so when the one who was dealing with her came back and picked it up she was raising her voice again saying no one hung up on her and proceeded to call the patient a liar. So after that I was still waiting and my appointment was originally at 11am and they called me the day before asking me to come at 10am instead. I finally got taken back, the tech took my X-rays and then put me in my room and said, "There's going to be a little bit of a wait." I had asked how long of a wait because since they asked me to come in sooner I made another appointment for after this appointment and she replied with, "anywhere from 30minutes to an hour." I was so shocked and I told her about them asking me to come in sooner and if I would've just been sitting around waiting I would've kept my original time. I did appreciate that she said she would ask the Dr to come in before they did a root canal and he did. The Dr and his assistant were so nice! But after I was done with the Dr, the lady from up front who was rude to the patient ended up coming and taking me up front and she was so rude to me too! She also had zero emotion on her face. I'm sorry if you are unhappy where you work: one don't take it out on the patients and two don't work there then! They are getting one star because of no greeting, the phone call I witnessed/how she was towards me and the cleanliness of the office. The waiting room was extremely dirty. I'm not sure the name of the rude lady at the front but she was the one at check out and has shorter hair than the other front desk lady. UPDATE!!! I had two missed calls from their office today (11/23/19) and the second time they accidentally left a voicemail with the person coughing and then saying, "She didn't answer." I called back (I didn't answer since I was driving) and the lady who picked up mostly spoke Spanish and I let her know I had two missed calls and without asking ANY of my information she said, "It's for your appointment tomorrow." I said, "No, I don't have an appointment tomorrow." And she said, "Well I don't know who called you we did not call you." I told her I was a patient there so I'm sure it wasn't on accident for two calls in a row. And I had asked her to ask someone if they had called and I let her know she didn't ask me for any of my information so how did she know they didn't call me for a reason. Again, I work with patients, maybe this is important? She kept telling me no they didn't call me. And I asked if someone else was there I can speak to and she kept telling me no and then said they're closed no one is there and then in the middle of me talking she hung up on me!!!!! I'm extremely mad. I can not believe this is how they treat their patients! read more

The people here are extremely nice but it's really unreliable the first time I came here I was getting some fillings done and they didn't even do anything I wasted 2 hours just so they could take some x-rays they didn't do any fillings the next time I came here they only did my bottom fillingss and didn't even finish I had to schedule another appointment which charges my insurance, I came back for the third time and they finished my fillings I can't deny though people here are really nice but the service is bad, A couple weeks later I chipped my tooth and came here the first day can't deny they started my root canal and took a their time to do which I do appreciate, they had told me that next 2 week appointment would be finishing my tooth I came back and they said they couldn't finish my tooth because of my insurance so I had to schedule another appointment for 9am this Saturday I was the first to arrive of 3 people who had a appointment at 9am I waited over a hour to get in which wasn't the first time by the way so I came in around 10 which got me extremely mad because I had other places to go too I finally came in i sat down just to leave, why? They were supposed to fix my tooth by then but they were just gonna put a little bit of clay to cover the huge gap in my tooth and they were going to tell me that my insurance would do cover everything but the crown for my tooth which cost around 500$ so we denied a next appointment because they would charge my insurance 30$ per visit minimum we are extremely angry with this company we expected to work with professionals but turns out just to be thieves read more

I recently needed some emergency dental work done. I was nervous to find a new dentist and I was more than anxious because I had some less than great experiences with other dentists in the past. I already knew I was in a lot of tooth pain, but my experience here turned out to be great. I was met friendly at the front desk. Anyone I asked answered every question I had and were very accommodating to ease my procedure. The office is very nice and has state of the art equipment. And I have to say, the results of my treatment have been fantastic so far - pain free! If you need a dentist, I wouldn't hesitate to call. Awesome! read more

Great service and the doctors are always smiling and friendly. They are so gentle that I have nothing to be scared about.