Wow! Where do I begin? This place is top tier. I broke a veneer (I had them done in Mexico) front…read moretooth and very noticeable. I didn't want to make the long trip all the way there for a chipped tooth. I contacted them and they got me an appointment the same day. Dr. Sanders explained my options and listened to all my concerns. He repaired it fast and seamlessly for a very reasonable cost. Super friendly, efficient staff, Elizabeth at the front desk was nice and inviting, and Stevie, the dental assistant was very knowledgeable and patient, she even let me pick a product from their amazing gift basket. Overall I totally recommend this place. The plus? They have an adorable puppy greeting the nervous patients that will steal your heart.

Always a little concerned when a practice turns over. Had been going to George Z for years and…read morefound him professional, caring and gentle. The new provider, Dr. Sanders immediately allayed those concerns. The team hasn't missed a step. Dr. Sanders is welcoming, professional and gets the job done. His team is friendly, efficient and equally professional. From crowns to cleanings, they have always kept my dental care at it's best. Highly recommend.

Thorough and informative! I love this office. Everyone here is very kind and welcoming. Setting up…read morea plan for fillings was super easy as well.

The nicest surprise was how relaxed the whole appointment felt, even while getting a filling taken…read morecare of. There was a lot of attention to the small stuff that makes dental work more comfortable, and the staff had a warm, familiar way of talking with patients that made the office feel welcoming.

Pros: nice office staff that works as a team , like Dr Lin who is friendly, does the cleaning,…read moreeducation on your teeth and what's going on in your mouth so you understand. Thoroughly inspects your mouth. Office is about charges. Good location that is easy to find. Staff helps you feel comfortable and safe if you've got anxiety about dentist work. Office is clean and you're treated like a person. Con: May or may not do cleaning on same day

normally do not leave reviews, but after months of ongoing dental problems, I feel I need to share…read moremy experience with Gentle Dental Reno Northwest. I had crown work done that has caused ongoing discomfort and repeated issues. Crowns have come loose/fallen off, and I have difficulty flossing due to excess cement between and behind the teeth. After seeking a second opinion with new X-rays and a CBCT scan, I was informed there were concerns regarding the crown placement and cementing, including that one crown had been placed incorrectly. I was also informed that two root canals previously completed at Gentle Dental showed abscess/infection  and I was referred to an endodontic specialist for possible retreatment of work I had already paid to have done. I have spent months trying to resolve these issues directly with the office and resolution department. During the resolution process, I was presented with an agreement stating that in exchange for reimbursement, I would agree not to post negative reviews or pursue complaints with the Dental Board. This was difficult for me because the amount offered was far less than the estimated cost to correct the dental issues, including treatment estimates provided by their own office that were more than double the reimbursement amount offered. This entire experience has been physically, emotionally, and financially exhausting. I am still hopeful this matter can be resolved professionally and fairly.

Wow, Not only do I think my Dentist, Dr. Stephen Sims is a fantastic dentist, and Office Manager…read moreJade keeps all my appointments running smoothly, but today I had a Five Star Dental Hygiene appointment to get my teeth cleaned by my new hygienist April. She was professional, caring and great at her job. My teeth are clean and shiny and I got a great check up. Thank you April for cleaning my teeth. See you in 6 months. Julie A

Very nice dentist office very easy to find great prices...very clean place awesome company...read more

First time I can recall having a good experience at the dentist!…read more At other dental offices, it was always the same problem - they didn't listen, aggressively pushed procedures on me I didn't want, and the results were mediocre, at best. As a child, it was traumatizing. As an adult, it was frustrating, and painful. Dr. Alford, and his staff, provide an entirely different and welcoming approach. When I told the hygienist I wanted minimal polishing paste for the cleaning, there was no pushback, just a simple agreement, professional, no drama. When I mentioned that I did not want ultrasonic cleaning as it was very painful, I was told they already noted that in my chart, and the subject was immediately dropped without pushback. That was a first! Not only that, between the hygienist and Dr. Alford, my cleaning was so thorough that afterwards I couldn't feel any rough spots from my problem areas that get a lot of tartar! My teeth are also whiter than they've been in years. I'm still kind of amazed, because I'm used to LONG sessions, and having to live with sandy areas because that was "The best they could do without the ultrasonic." I am super grateful to finally have a competent dentist to go to where I feel comfortable, safe, and my concerns and wishes matter. Dr. Alford is easy to talk to and put me right at ease, as did his hygienist. I don't know if it's because this is a pediatric specialty office, but the entire staff is naturally kind and considerate. It definitely takes a lot of empathy and patience to work with kids! Whether you're a nervous adult, or want to ensure your kids are in good hands, I highly recommend Alford Pediatric & General Dentistry for your whole family.

They truly deserve their five star rating. No one likes or enjoys the dentist, so when you see one…read morewith five stars, you know it means something. My five year old daughter developed a pimple-looking bump on her gum. I used our dental insurance's website to find a local dentist and was pleasantly surprised when these guys said they could get us in the same week. We met first with the hygienist for X-rays and a cleaning. Then Dr. Jackie came in. She was nothing short of amazing. She was soooo good with my daughter and made sure she was comfortable the whole time. Unfortunately, an extraction and a few caps are in our future. But Dr. Jackie explained it all so well and even gave us the option of an alternative to the normal novocaine shot and drilling. We are scheduled in a few weeks to have the work done. I feel at ease knowing Dr. Jackie is at the wheel

When you choose the wrong dentist, it can be painful and expensive, so it's worth doing your…read moreresearch before trusting your teeth to just anyone. Futch Dental is a well-run, organized, and professional dental practice. The location is in an easy-to-access strip mall, with plenty of parking. The office itself is modern, clean, and bright. Appointments go right on time, and fees and insurance are handled promptly and with transparency. Making an appointment is easy, and David on the front desk was extremely helpful and supportive in getting our records transferred from our prior dentists out of state. Lisa has done my cleanings, and she's friendly, careful, and thorough, providing feedback on what I'm doing right or need to improve. Dr. Futch spotted a tooth issue on my x-ray that my prior dentist missed, and it fixed a slight sensitivity I'd been having. They also did a whole mouth scan, which they use to track and compare changes over time. All in all, everything you want in a dental practice. Highly recommend.

After nightmare after nightmare of dental experiences, I can only pray someone with extreme dental…read moreanxiety reads this and considers going here. They are so kind. Listen to ALL your concerns, no matter how big or small. Explain every step and what it means. I am so overly grateful I ended up here.

I've been coming here for about 4 years and it has always been a good experience. Jenny and the…read morerest of the staff are always on their game and know what it is going on. I love that they take care what is needed from my insurance and I don't have to lift a finger in regards to it. Fortunately, I don't have to see Dr. Swanson for anything major, but on times that I do which is for regular dental exams, it was always a pleasant encounter. The new location is a bit of a drive for me in comparison to Gentry office but it is a LOT nicer neighborhood!

Swanson Dental Group is fantastic. Dr. Garrett Swanson is wonderful, gentle dentist. I have had…read moreseveral procedures done over the last year and all have gone smoothly. He always checks up on his patients to ensure their well being. Great staff including dental assistant, hygienist and front desk. I love their text and email system for reminders of appointments. If you need great dental care call them!

I needed a filling replacement as I had lost mine, fast work, efficient and willing to listen to…read moreany of my concerns, awesome staff, put up with my old man syndrome very patient & friendly, highly recommend, will go back if I need anymore work, truly a shining star in dental companies in Reno, most I've encountered are awful, these guys are top notch

I would recommend this dental office being its the first one ive been to since moving from another…read morestate. They took great care of me while i was getting my widsom teeth extracted. Big thanks to Dr. Ben and Z for making sure i was okay the whole time, even when i started to have a moment that felt like i was choking. 5 stars for them.

BEST dental experience, bar none. A friend of mine had recommended them after the decision to leave…read moreour prior dentistry practice. First can we just talk about how great this location is, close to midtown, middle of everything, still ample parking. Looked to be a former residential residence, the building has so much character. Upon arrival I was greeted and not too long after they sat me down and started the process. They offered a neck pillow for comfort, tv overhead with earphones if you'd like. Incredibly friendly and helpful throughout without the awkward chatter many of us are accustom too in the chair- you know the continuation of questions while they are taking care of your visit for an in and out, in and out (the instruments) type of experience. The hygienist was fantastic and walked me through some things prior to the dentist arrival. Post this, the visit was great, I shared what I hoped to accomplish in upcoming visits, etc and they were not only incredible professionally but so personable and helpful! They laid out a plan and pricing up front, no hidden costs and were helpful with the scheduling even with it being so close to the holidays! Actually looking forward to coming in for further visits and absolutely recommend for your general dentist needs to cosmetic and beyond!

I had been going to them for YEARS. I have such mixed feelings. Love the dental staff and Dr H, I…read moreeven made a few knit hats for their babies. And what I'm very disappointed in is the billing. They stopped taking my insurance and I have a secondary insurance to cover costs. They told me that they could bill the secondary after the primary insurance decided what they would cover. The office manager never billed my secondary, she would constantly call and text to get me to pay the difference. After three visits of "you owe us money" because they didn't bill my secondary, I was done. Cindy is very rude and snooty. She even told my husband that I still owed them $130 from a "really long time ago" when it's actually on $37. Even the voicemail saying "we've waited a long time for this" is outrageous to me. You didn't bill my insurance, you tried to get money out of ME instead.

was disappointed with my recent experience at this office. When scheduling my appointment, I was…read moretold they accepted my Liberty insurance. Upon arrival, the manager explained they accept Liberty but not Liberty Medicaid -- information that was not shared when I booked. This led to confusion and an unexpected request for payment. Clear communication about insurance details upfront would be very helpful for patients.

DO NOT RECOMMEND ! They are quick to collect your money and make you wait for over 2 hrs. We had an…read moreappointment at 930am. However their paperwork advised us to arrive 15 minutes early. It's 1120am and still waiting ? When they did the pre-op review (est 940am) they advised us they don't have the necessary supplies so we will have to wait ?!? I noticed someone going back having the similar procedure as my son. At 11am we inquired again and they said 5 more minutes; it's now going on 25minutes. The young adult just got rolled out in a wheelchair 15 minutes ago. Another parent just came in with their child (1110am) and they advised them to come in 45minutes ?! This is absolutely ridiculous ! Finally at 1127am... Follow up response owner asking me to call -- Why should I waste more of my time for you to improve ? It's called communicate with your patients honestly, better scheduling and don't stack appointments back to back. No one apologized for the extremely long wait or offered us to leave and come back as someone offered that option to the patient scheduled after us.