New patient. Chose them because it's near my home. I needed a clearance for surgery. First appt they took xrays and they told I needed some work done before I could get a clearance. But before I could get that done, I would need to see a hygienist. I went to get an appointment for that, and I was told earliest they could see me was a date in June, just to get my teeth cleaned. After I thought about this and how long it would take my wife called them and asked to get my xrays so I could find another dentist they told us they would see me sooner. That appointment was for today, we even called 2 days before to confirm the appointment and it was confirmed over the phone. Today I went for the appointment, and I was told it was cancelled because I never confirmed. At his point I got my xrays and will find another dentist that will see me in a more timely matter and not prolong the process. read more

I was very hesitant to get my teeth cleaned during the pandemic / safer at home, but Smile Solutions made me feel very comfortable during my entire visit! Appointments are required, and they texted me with safety measures to take before coming in (call or text them upon arrival, masks and gloves required, and to only come in when they let me know when they're ready). Upon arrival, they had a contactless temperature check, screening process, and made me clean my mouth with mouthwash before seeing the doctor. They also gave me a protected baggy for my mask. The staff is so kind and welcoming, I enjoyed my visit here! And I've been a patient here for years. Edina (dental hygienist) did a great job at cleaning my teeth, and Dr. Liu is great! Definitely felt so taken care of and safe here. read more

I have been coming here for years and even after moving far away, I still try to come here when I visit. It is easy to call and make an appointment, and they will remind you the day before of your scheduled appointment which is really nice. It is really clean inside and everyone is so friendly. I've gotten many teeth cleanings here and they always do a thorough job. My teeth feel clean afterwards and they give me advice to continue my dental hygiene afterwards. I've also gotten my wisdom teeth removed here and it was so easy! My recovery was less than a week! Highly recommend this place. I will continue coming until I can't :) read more

I've been coming to Smile Solutions for the past few years for my regular cleaning, and I've always been impressed with the service provided here. I had delayed coming for the past few months because I was concerned about COVID-19, but after my most recent cleaning today I wish I had come sooner! I felt comfortable the whole time as they had implemented so many safety protocols - calling to let the staff know you've arrived, getting temperature checked, and making sure I had no symptoms all before heading in the room. All of this was done extremely efficiently as well, within just a couple of minutes. When I went in the room for my cleaning, the staff (Edina) was extremely welcoming and knowledgeable. She answered all of my questions patiently and helped me feel a lot more reassured about any concerns I had about my teeth. She also did a fantastic job of cleaning - my teeth are now sparkling white and free of the coffee stains I had built up over the past few months of quarantine! And as always, every appointment ends with a little goodie bag of toothpaste, floss, and a toothbrush, which is super handy to have in the house and to use when traveling. I have nothing but positive words to say for Dr. Liu and his staff - clean office, fantastic service, and safe procedures during COVID. I will definitely continue coming and would highly recommend. read more

Huge thanks to Dr Adina and Jess who treated my tooth. I was in a need of urgent care - my filling fell off just hours before my family trip. I'm really grateful they had an opening on Saturday and did excellent job in restoring it. read more

Great experience with the Dr and team here. I have recently done teeth cleaning, and the Dr was gentle and nice!

Great experience with Smile Solutions, Dr Liu and Dr Jong are very professional. My family has been with them for many years. Joyce is always careful when taking care of patients at front desk. I had a hard time in taking X ray, Edina helped share tips to cope with it. read more

Impressive. This place is unlike the other dental offices that I've been to. My family and I've been jumping from dentist to dentist, trying to find one that was legit, as in they weren't just trying to take your money and that they actually cared. We decided to try this one out after my father saw a commercial for it on an Asian television channel. The interior was simplistic and modern. The overall color scheme was white, which made the place seem very clean and professional. It actually felt like you were walking into a legit medical office, which it was. The assistants/ workers were very polite and friendly! I went in for a regular cleaning and I was very impressed with the dental assistant. She took her time cleaning each individual tooth and she went through all me teeth again to make sure it was super clean. I've never had that much attention in teeth cleaning before! Not to mention she was gentle as well! She also was very knowledgeable; she identified and explained what I was doing wrong with my daily routine. I felt like I was well taken care of. Dr. Liu was also very professional. Never have I had a dentist check to see if I had issues with my jaw socket. He was concerned if there was clicking when I move my jaw, but there wasn't so I'm fine! He went along with the usual procedures and, similar to the assistant, he took time catering to each individual tooth. There was no rush or urgency. In all, I really enjoy the professionalism of this dentist. You feel well taken care of by the very knowledgeable staff. I think my family and I have found our dentist. Finally! read more

Smile Solutions - Wall of achievements! - General Dentistry Near Me - Pleasanton, California

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Service made me feel very comfortable, kept me informed of the implant procedure. Very good in service! Highly recommend!

I am pretty new to Smile solutions, as I hadn't had a visit to the dentist in probably 10 years. I'm not a huge fan of drills in my mouth! However, I was having tooth pain which required a root canal and a friend referred me to Smile Solutions. I have been apprehensive about dental visits since my teens when I had a very painful experience with an old dentist, but my friend assured me that Dr. Liu would be very gentle with me. From the moment I made the appointment I was impressed by the attentiveness of the staff. When I received a text confirming my appointment and with instructions on what to do when I arrived on the scheduled day, I thought it was automated, or A.I. Once I responded to the text I was promptly met with a very unmistakably human response. Dani, who texted me, was super prompt with her replies and very polite. In these days of automated answering services, robo calls and robo texts, it was nice to be communicating with a very nice human being! On the day of my appointment I was greeted very nicely by Dani, screened for covid and had no wait at all after I completed my paperwork. Once in the chair I was greeted by Mari, the Hygienist, she was very informative, explaining a lot about the benefits of regular cleanings, and regular flossing! She was friendly, efficient, and most of all, gentle when cleaning my teeth. That's exactly what I needed! Once she was done, Dr. Liu greeted me warmly, and got right to work. I barely felt the shots, and once numb he told me 'If you feel any discomfort whatsoever, please let me know" I nodded "ok". During the procedure he stopped several times to ask me if I was doing ok, and honestly, I had no complaints. I had heard such horror stories about root canals, that in Dr. Liu's care, I was like "what's the big deal?". It was painless! Just what the doctor ordered. After I came out of the chair I went to the front desk where Joyce explained to me all of my coverage, what my cost would be and went over future costs for cavities that were found while working on me. She suggested a timeline that would allow for my insurance to cover most of the cost, rather than just scheduling me asap and having me pay out of pocket for what my insurance didn't cover for the rest of this year. I was so very thankful. She was very thoughtful to me and my pocketbook. I've been back since...just this afternoon, and my experience was again, top notch. If you need a wonderful dental office with caring, informative staff, Smile solutions is the place for you! ' 1 read more

I have been going to Dr. Lui for almost two years now. The office is always clean and tidy. I would say he is very professional and also knowledgeable in his field. 10 years ago, he did a great job for my mom's implant and her teeth are still strong at the age of 74 because of his outstanding work. Dr. Lui is always gentle and efficient with my teeth. His staffs are super friendly. I always feel welcome and warm when I visit in the office. During this pandemic, I have visited a few times. They always wear masks and protections. Dr. Lui is very cautious and follow through the health guidelines that I feel safe and comfortable. I will highly recommend this place for your teeth. read more

Dr. Liu and his team are top notch! It's a kind, caring, and professional environment. I make the trip from Fremont to Pleasanton because I know I'm getting excellent care and I trust Dr. Liu implicitly! Aside from his many years of expertise, he has a wonderful bedside manner and always exercises patience and gentleness when performing any given procedure. I highly recommend Dr. Liu and his wonderful team they are hands down the best dental group I've ever experienced! read more

Had such a great experience getting a cleaning done here at Smile Solutions. I have my utmost respect for all of the staff as they are very knowledgeable, clean, and professional with dental treatment. I would recommend this office to others ! read more

Dr. Liu and the team at Smile Solutions provide the best dentist experience i could ask for. They care about their patients and it really shows in the quality of the dental work. I come here for my regular cleaning, but have also had multiple dental surgeries here. Each time, the process has been thoughtful and meticulous and I have always left satisfied with the results! read more

I always get my teeth cleaned here! the staff is super amazing, easy to communicate with, they're fast with no sacrifice to comfort! i never felt in pain, they're always done their best to clean me up pain free! highly recommend :) read more

We've been with Smile Solutions for years and every visit has always been a great experience. They really take time and care during each appointment and are very respectful to your needs. Thank you! read more

Team here is great! Always taking care of me! Strongly recommend if you are looking for a dentist in Pleasanton!

Everything is clean, all the staff are friendly and professional. I always have a really good experience here! :) i can trust that my teeth are in good hands read more

After losing two teeth in a biking accident, I was feeling depressed. I talked to various family members who have had tooth implants for their recommendation of a competent oral surgeon. I ended my search with Aimin Liu D.D.S. at Smile Solutions. In our 30 minute session, Dr. Liu answered all of my questions and put all my doubts to rest. He laid out the treatment plan in detail and his super staff made sure I was well informed of my appointments. Since I lived quite far from their Pleasanton office, they were accommodating with their Saturday appoints. For the few times that I had to commute into their office via BART, their staff actually came and picked me up at the BART Station. Just great service. I delayed my review posting because I wanted to give you my honest opinion of the work done. It's been over 4 months since completion and all I can say is that it was well worth the time and money spent with Smile Solutions. Dr. Liu did an excellent job of matching up the color of my implants to my actual teeth. There is no way to tell the difference. They feel solid and natural now. Haven't had any issues at all. Thank you, Dr. Liu, for putting back my missing teeth. I can enjoy pizza with my son now. Happy New Years!!! read more

I have been coming here for about 6 years and I've always had great experiences here. Whether I get my teeth cleaned or wisdom teeth taken out, they are always considerate about my pain tolerance and always make sure that I am comfortable. Highly recommend! :) read more

Dr. Liu and his staff are extremely attentive, caring, and knowledgeable. I came in for a wisdom tooth extraction and tooth cleaning and the staff did everything possible to make sure it was a smooth and painless experience, even in the middle of the pandemic. Thank you to Smile Solutions for being an amazing family dentist! read more

I just had a deep cleaning here earlier today. From the staff to Dr. Liu are all very nice and patient. The girl at front desk is very efficient to help me check out my insurance plan details. Dr. Liu and Joyce and other staff are very professional and well explained the procedure that I do feel I have been taken good care from the whole team there. And the environment is awesome, parking is good too. It was totally a pleasant visit, highly recommend. read more

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I've been coming to Dr. Liu's office for many years now. And after moving away from the area, I still prefer coming back here for my dental checkups. Dr. Liu and the entire staff are very professional and nice. Joyce and the rest of the front desk staff are welcoming and helped me answer any dental insurance or procedure questions I had. Edina, the dental hygienist, is genuine and caring and made sure I was comfortable during the cleaning procedure. I have sensitive teeth, so she is extra gentle around those areas during cleaning. The facility is very clean and they are taking extra precaution to keep everyone safe like requesting everyone to wear masks, offering hand sanitizer, asking patients to complete a simple covid screen questionnaire, and taking the temperature. Because of that, I felt safe coming here during this time. read more

I have been doing my cleaning and my kids 6 months cleaning at this office. We had pleasant experience and no concerns of the hygiene and cleaning of the office. We appreciate they took the time to measure our temperature and asking our travel history. We wish they will continue do well even during the pandemic. Would recommend for friends and family! read more

I got my teeth cleaned here when they opened during COVID and it went so smoothly. They take all the precautions necessary to keep everyone safe. Edina was so sweet and amazing. She made sure I was comfortable through the whole cleaning and caused no pain or discomfort at all. Smile Solution Dentist is great! read more

Going to the dentist during the Covid pandemic is definitely nerve wracking, but Dr. Liu and the staff here was very friendly and made sure to be very accommodating. They managed to squeeze us in the schedule even though we called a little late for an appointment. My family and I were seen one after another in the same room, and the staff always asked if we were comfortable or if anything hurt. In regards to Covid protocols, everyone wore their masks and face shields. They gave me a plastic baggie to leave my mask in as well. I always wore my mask except for during my dental cleaning. Time's are rough for everyone right now, but it's good to see that they've managed to still deliver dental care safely. Overall, I'm very satisfied with my experience! read more

I have been to smile solutions several times to get my teeth cleaned and remove my wisdom teeth. It's a wonderful and comfortable experience. Making an appointment is convenient, and the staff will contact you two weeks earlier as a reminder. The office is clean and safe. After entering the office, the front desk will test your body temperature at first. One amazing detail is that even pens used for signing are sanitized. The interior is bright and quiet, and it is very beautiful when the sunshine streams through the window. I really appreciate the excellent technique of Dr. Liu and his assistant. They removed my four wisdom teeth very quickly and paid full attention to my feeling. I recovered very soon and haven't felt any discomfort after the extraction. Wonderful! Edina, the hygienist, cleaned my teeth twice. She is warm, professional, patient, and very careful. She cleaned the teeth softly and carefully and always checked my feeling during the cleaning process. After leaving the chair, I gained a tooth-cleaning package just like other reviewers said. All in all, the whole experience is wonderful. If you need dental service, then Smile solutions is the best choice. read more

If you live in the bay area and you need a dentist, check Smile Solutions. I have been Dr. Liu's patient for years and have had positive experience to date. The office in Pleasanton is modern and beautiful inside. All of the technology is top of the line and there were no strong smells or loud noises. Dr. Liu is the best dentist ever, nice, knowledgeable, fast and appointments are super easy to get. I had lots of procedures done over here including the cleaning sessions, root canals and various fillings. I used to suffer a lot from the toothache but now I am really satisfied with the results. The staffs are very kind and professional. I can't thank Edina enough for her great work! She does a great job of performing cleaning, explaining the process and results. I went for deep cleaning last month. It was my first time doing it and I was very nervous that it's gonna hurt a lot. But Edina was so nice and kept asking if I feel ok or not during the whole process. I got half of the deep cleaning done in my first visit. Edina told me to brush teeth and use floss after every meal. This month I went for the other half deep cleaning. It went smooth and painless. I am not worrying about my dental visit anymore. Dr. Liu's office staff Joyce is also the best receptionist I have ever met. She is very experienced and responsive. She manages the patients so well. As a patient, I get multiple reminds for my appointment. Joyce set up my appointment according to my time (I'm available only on Saturdays), dental problems and budget. It was not easy because I had several issues accumulated over the past years, but she made great plan for me. She sat me through all the insurance payment, what was covered and what would be out of pocket. There is literally NO confusion about anything. During this Covid time I was nervous about having a dental cleaning. After visiting Smile Solution, I can report that they are doing a great job to keep patients safe during visits. They have UV disinfection after every patient, air purifier running all the time to keep the air clean. Face masks are required for everyone and worn by all employees. Airy Spray and hand sanitizer are all over the office. When I showed up for my appointment, the receptionist checked my temperature and helped me filling out the screen questionnaire. It is fully protection for all of us. Highly recommended! read more

Jeremy D. Both my wife and I have been going to Dr. Liu for more than three years and had several implants work done. All the implants work perfectly and we're very happy with them. The Pleasanton's office is always clean. All office's staffs are very friendly and nice. Of course, we are very impressed with Dr. Liu's professional and knowledgeable experiences.... read more

I was a little worried about going to a dentist's office after COVID hit because of the implications involved in putting my respiratory airways vulnerable to infections. Though, those at Smile Solution put me at ease with their diligent testing upon arriving at the office and the constant sanitation that they do with each customer leaving the office. Along with all those working there taking the necessary precautionary steps, with double masks and clean workspaces. Also, taking active provisions to not have multiple individuals in the same space, but instead scheduling effectively so that when one customer leaves another enters. Something that I respect about those at Smile Solution is their excellent customer service, reaching out before my appointment with a text message to confirm the date and to make sure I have not fallen ill of any feverous symptoms. Recently I had an occasion where I had a sore throat and headache, where I was able to reschedule my visit the day of the appointment without any issues. During my latest visit, I would especially like to thank Edina who helped clean my teeth and Joyce at the front desk. Edina did a wondrous job with the teeth cleaning as well as checking that I was comfortable during the whole process. Constantly taking the time to ask "Is everything alright", "are you feeling any pain", or "would you like to apply more numbing gel". The experience has soothed the negative perspective I've had previously about what to expect from a teeth cleaning procedure. Then with Joyce being extremely accommodating to any issues, I have with scheduling or bills and not skipping a beat to make sure I feel at ease. If anyone is looking for a dentist office that will make you feel safe, comfortable, and provide great dentistry work I would highly recommend giving Smile Solution a visit. read more

I have been with simile solution for 3 years , DR. Liu is wonderful doctors as well as his whole team ! I really appreciate his help to improve my tooth and oral conditions , my tooth are more healthy than before . I strongly recommend him to new patients ! I believe you will have a great experience with him ! read more

Been coming here for years; super friendly, welcoming, and effective! The only down side is that I get distracted by my own amazing smile whenever I look in a mirror read more

Dr. Liu and staff are very friendly, professional and welcoming. My whole family switched to him for some better treatment.

Dr. Liu provides super professional service, also solve the problem which is other dental cannot figures out! Everytime, they check my teeth very carefully to make sure everything. In addition, all the people super nice and good service!!! Also reminds me everytime really patiently! Definitely recommend!! read more

Dr. Liu is very friendly, really seems to know what he's doing, and gives his patients a complete effort. Looking at my bill, he does not overcharge either! I was also pleased to find that they were open on Saturday's, which made fitting a dental appointment into my schedule that much easier! His staff is very friendly too! If you're looking for an honest dentist without paying too much, look no further! read more

Great experience getting my teeth x-rayed and cleaned. They are efficient and give me lots of advice in cleaning my teeth.

Located in the nice clean city of Pleasanton. Had my first experience there, the staff and doctors there are nice and professional, had my filling done there for the first time and their equipment and materials there are top notch. The staff also speaks Chinese too so that's a plus for some. I'd recommend a first try for newcomers. read more

The service here is wonderful. Very friendly and knowledgeable staff, clean and sanitary rooms, and good COVID safety protocols. Edina is also amazing and always so nice to talk to! Highly recommend! read more

Successful Front Tooth Implant I searched for a periodontist for 6 years before coming to Dr. Liu. I looked for qualification and professionalism first and the cost second. Dr. Liu is the best pick. There are some insights I like to share here. First, you don't have to wait for months to look good. Dental implants take months to finish, however you get a custom made temporary tooth at the beginning. With the temporary on I was able to bite into apples and smile wide in the first week of that eleven months long process. My condition was more complicated so it took longer. Pay after each service. Dr. Liu doesn't charge everything upfront, I paid for each service separately. This has two benefits, you don't have to pay thousands of dollars all at once. More importantly, if you are not happy with a service, you can stop the whole process and look for another dentist. One uber driver who drove me to the clinic was having front tooth implants too. His temporary tooth was badly made. The temporary tooth is like a partial denture with metal hooks at each end that hooks onto a tooth. That metal was hurting his teeth. I wore my temporary for almost a year without a problem. I can only thank Dr. Liu for his superior work. This Uber driver was asked to paid everything upfront, even though he was not happy he could not fire that dentist. If the doctor cannot make a good temporary how can he make a good implant? This is one good reason to choose Dr. Liu over others. Pain, the amount of pain I had to endure was a lot less than I had anticipated. I had a bone graft and gum repair. The bone graft surgery was not that painful; I received seven days worth of pain killers but I only needed it on the day of the surgery. The gum repair surgery was a lot more painful. A small piece of healthy tissue was taken from my mouth to repair the damaged. I had to take pain killers for three days. My mouth had a lot of stiches inside which makes eating a challenge. I am happy to say that after six months the tissue has grown back about 75% and my gum looks good again. I know people who had much worse pain than I experienced, I thank Dr. Liu for his superior surgical skills. My family has been going to a good dentist in San Francisco for 20 plus years. He also provides implant service at the same rate. However, this dentist does not have as much training in the field of dental implant comparing to Dr. Liu. I am happy to say that I have made the right choice. read more

I've been coming here for several years and I have nothing but positive things to say about Dr. Liu and his staff. They are extremely professional and friendly and I have always been treated very well. The parking lot usually has plenty of space, and the office is pretty easy to get to. There is never a long line, the longest I've had to wait is probably about 5 minutes. I have no complaints about my treatment, and will probably continue to come here for as long as I live in this area. read more