INCREDIBLY overpriced, over lacking, cant even pay your bill, website is utterly useless, all tech…read moresupport can do is apologize and not give a damn, should be called LP&apoLogize. The reviews here should warn ANYONE considering moving to Lubbock to move elsewhere, this company is beyond the epitome of useless and demanding. You will spend hours trying to get help or items resolved, they MAY MAY MAY get resolved temporarily but next time you try to use their alleged resources it fails. Executives should be given a blindfold and a cigarette at dawn. Worthless company, avoid Wolforth as well same service area. Move west of Frankfort and south of 114th, your electric will come from SPEC and wont have to deal with LP&apoLogize. Cant wait to move away from Lubbock and be done with these inbreeds. i am updating as I just got the estimate on a well on my property, DONE good rid-dins, once this gets swapped over, living in Lubbock will be decent again because you will just be the most unpleasant memory.

I've been on hold for over 30 minutes 3 times this week. I still haven't gotten to talk to anyone…read more I moved and sent in a request to stop my service. They sent me an email to verify that and yet they keep taking money from my account.

We've had M & M service my parents sprinklers last year, replaced leaking and damaged ones…read more This time my parents received a $1400 water bill from the city of Lubbock. We assumed a leak in the irrigation system. It was not the irrigation system. Justin went above and beyond and researched to find the leak at the water softener. It was pumping thousands of gallons into the city sewage. Justin is a very honest and we appreciate him going the extra mile! We 100% recommend M & M irrigation.

M & M Sprinklers helped remove a tree that fell on our house and trimmed all our trees and bushes…read more They gave us an accurate and detailed estimate for all the work that needed to be done. We have a very large yard and a number of flower beds. M & M trimmed all the bushes and cleaned out all the beds. We have a sprinkler system that has had frequent problems for the last 9 years. I am so happy to say that all the leaks in the underground piping and hoses were located and repaired for the first time since we moved into this home. Without a doubt, I will call M & M again when we need help.

FRAUD LP&L utilities is denying to provide water to our…read moreresidence. LP&L has DOUBLE charged us and we refuse to pay for service we have already paid for. LP&L refuses to put the water in the name of the person on our lease because of this outstanding balance that is NOT related to her. LP&L gave NO notice or warning and refused to answer questions when they did turn it off. On top of this, they REFUSE to let us pay for our bill by not setting up an account in our name. and we were LIED to by Brianna H when we visited the office in person. Her supervisor Christie was unbelievably rude when she finally stopped dodging our phone calls. We are now being charged for tampering with the water meter THAT THEIR WORKER TOOK!! and again they are refusing to turn our water on until this tampering charge is paid!! This is in direct violation of the Public Utility Commission of Texas. There are two small children living in the house and this is a HUGE safety concern that LP&L does NOT CARE ABOUT. They are a monopoly and NEED TO BE BROKEN UP!! They do NOT care about the residents of Lubbock Texas!! We have set up a meeting with the mayor this is NOT okay and this company needs to be stopped! They are money hungry and do not care to make money legally!!

This is the worst company in LUBBOCK TEXAS. You call to request the disconnect date to cancel and…read moremove back home since your done with college. You think you paid your last bill. Oh no!!! 4 years later a bill shows up on your credit for $600 light bill. You call to to figure out what's going on. "Well sir we never got a phone call or paid so after a few months we disconnected the electric".... WTF?!? Why not disconnect after the first month? Or second month?! God knows when I lived there for college and was one day late they blew my phone up but when you move out and you disconnect they "never knew" so they didn't call. Also you ask why you let it get up to $600?! They say.... "we don't know sir but we're sorry, can you pay this bill now?" WORST COMPANY IN LUBBOCK TEXAS

We actually had 3 separate visits for different issues. When Hemlane, a property management…read morecompany, took over our apartment complex things started happening for us. First, after 2 months, the tech from Thornton came to fix our AC, I could see him outside in the heat repairing the unit, he even stayed overtime to finish. Then my garbage disposal stopped working, I hadn't used it since I avoided everything because of the heat. We tried to fix it but only succeeded sending brackish water to the dishwasher. I got some good feedback on how to clean that mess up too. I would day Bruce Thornton runs a great company and has quality personnel. If I ever get a house I will be calling them for support.

Matt H and Mark B were both extremely helpful in replacing my daughter's split HVAC unit. She…read moredepends on remote access and this new one even empowers her with voice control to operate her unit and make environmental adjustments. Don't take the little things for granted, because you might not have them someday. Customer service and installation were exemplary. A+++

had an issue with my air so they sent an AC guy out. He was here less than 20 minutes. He took…read moreoff the front of my air-conditioning unit to check for how many pounds of refrigerant were in it. Told me it was low that had a leak and needed a new ac unit,which would cost me $15,000 with very minimal inspection. He told me it would cost me $300 a pound for replacement and i would need about 7 pounds and he threw out a $2100 price tag. Basically it appeared he was there just to sell me a new unit. He didn't replace what he had taken off to do the inspection. He cut the tape on my inside refrigeration unit and did not replace it and then he left. It was a very bad experience. I have used Earls in the past for plumbing with no problems, but I will not use them ever again for AC. Talked with another AC guy who said they would put stop leak in it for the leak.

I've had Earl's out several times in the past, but until there's a problem you really don't know…read morefor sure who you are dealing with. We had a problem. A serious one and it only manifested 2 months after our last service call from Earl's. The problem was in the same precise area they had worked and I was certain is was a workmanship/parts issue however in a 25+ yo house there are other things that could be argued. I was very unhappy. What matters here is that no one argued. I called, described the problem, and that morning they had remediation people out and they were fixing the problem. The remediation and repairs were fully done and there have been no problems since. I received a call from the owner asking simply, "What do you think of us?" It mattered to him. I probably learned more about the company in that one unpleasant but well-responded to incident than the half dozen calls previous. These are good people who care about quality.

If you're a Tech student, the Library is by far one of the best places to study…read more They have at least 3 floors, and a basement, all which have computers available to you. On the main floor theres a help desk where the workers are very knowledgable and are always willing to help you or direct you where you need to go. If you're not comfortable studying or being around people, they have study rooms available that you can book online through the TTU website. The parking lot is HUGE so unless it's finals time, you'll always find a spot. There's a little cafe to the right when you first walk in, but it is only open during certain hours. It has a lot of different things to choose from. The library also offers free wifi and WEPA printing.

LOVE this library. This is where I came to work rather than my on-campus office (I was a Graduate…read morePart Time Instructor at the time). Amazing set of stacks, a 3D Design lab with gaming software, and the whole downstairs (main floor) has been redone since I came in 2008 with projection screens and collaborative pods for group work. It is a dream come true for group projects! Really great use of its funding. Thanks Mike Leach! And others. Illiad always got my article requests quickly and correctly. Often has in-progress work presentations, like poster sessions, for undergraduate and graduate research. Lots of tables for working, little cubbies for privacy, and good wooden chairs that you can sit in for hours without getting sore! :) Love this library and I probably spent 50% of my 5 years of PhD work in its halls.

Instead of contacting me about a payment that didn't go through, City of Lubbock Water & Wastewater…read moreUtilities quickly turned off my water and charged me almost $50 to turn it back on. I got a payment confirmation that my payment went through, the next day they turned off my water and I got a disconnection notice and had to call and get it turned back on. I should have gotten an email or a call about the payment but instead they very quickly disconnected my utilities and charged me $50. Seems like they are just trying to make an easy extra buck and I'm not okay with this. City of Lubbock, DO BETTER!!!

I spoke on the phone today with a rude man named Bobby. He spoke down on me and talked slowly, as…read moreif I was dumb, when I asked him a question on how I was suppose to set up an account. Instead, after 30 seconds on the phone he became impatient with me and still did not answer my questions. What could have been a 30 second phone call turned into a 2 minute phone call because he did not answer my question. For the future, he may have saved some time by actually listening. Overall, very disappointed in how I was spoken to and treated. I truly hope he fixes his attitude and tone with future customers. We are all just doing our best and deserve respect no matter our age.

My water heater was leaking water on a Sunday. Called 5 different companies and Flatland called…read moreright back. They showed up in 15 minutes. Showed me how to turn off the water heater. Came today and installed the new one. Fair on price. Great company A+!

Would not recommend this vendor. Did not show up, call or texted to let me know they were running…read morelate or not even going to show up. The tech lied about no one being at the house. My son and I were there when we were told they were en route. An hour and a half later still no technician. Then the technician told I guess his boss that nobody was at the house. The garage door was wide opened. The light was on in the garage, lights on throughout the house and my vehicle was in the driveway. We were in the kitchen with the blinds opened. Nobody pulled up, let alone stopped. All he had to do knock on the door. Now due to two missed appointments I'm now scrambling to find a plumber to finish up this job.