I am disgusted by the way this dealership treats customers. I went with my daughter who was car shopping. She had narrowed her choices down and was interested in the Acura RDX. She spent most of the time asking questions regarding the navigation system. She is not good with directions & a good navigation is of the upmost importance to her. The salesman Charlie pretended he understood what was important car features. My daughter explained she was selling her current car and would than use funds for new lease. Charlie gave her the price quote. After selling her car she made the mistake of deciding on the RDX. Went to dealership, & knowing she was going to need a car soon pulled the slimy car salesman bait and switch. An act that we discovered is common upon this dealerships sale manager & salesman. We showed up to sign documents and were told by Charlie he was so sorry he misquoted us. We were told he quoted us on a non technology car. How is that even possible? My daughter spent more time asking about navigation than anything else. She didn't even care to test drive. He than pretends he will get some money off. My daughter agreed to the higher price, because as he knew she already sold her car. She gets the 2019 RDX and before the year 2018 was even over it began to have problems. The technology system in the car is defective. Her navigation stopped working and left her stranded in a place she was not familiar with. It turns out Acura is aware that this problem exists in MANY of the RDXs but continues to sell these vehicles. They have been unable to fix the problem. They continue to lie to customers and sell these defective cars without informing customers. read more

"As Good As It Gets!"... The only words to describe the service department at Smithtown Acura - my car is only three years old, but already has 104k miles on the odometer... I buy the extended warranty because I put the miles on so fast - I recently brought the car in to get it completely detailed and the paint sealed for the winter -the service manager Matt, brought to my attention that there was a manufacturer defect in the paint throughout the center of the car- it wasn't easily discernible, and if I HAD noticed and they would have given me a song and dance about... Acid rain, road salt... Parking under sappy trees... Or some other story about it being my fault, I would have bought it hook, line and sinker- but instead, they repainted the ENTIRE car to show room condition... 4000 miles over the extended 100,000 mile warranty...WOW! It took a few weeks to take care of, and they provided me with a beautiful new loaner that had every option AND kept me updated every week on the status. I cannot thank the service department enough for the fantastic job they provided AND a special thanks to ALL the managers that were involved in contacting Acura USA to get this completed! That was my fourth "Smithtown" Acura in 12 years... And I will be genuinely happy to acquire my fifth vehicle read more

After reading all the great reviews of the 2019 RDX, I contacted the various Acura dealerships for their internet price as I don't believe in price haggling. After receiving each dealership's best price, and as I am also a Costco member, I decided to go to Smithtown Acura as they are the only Acura dealership on Long Island with the special Costco price. I met Charlie Gordon, showed him my Costco card and he gave me the price. I should not have wasted my time on the internet as Smithtown's price beat the other three Long Island Acura dealers by five to six hundred dollars. Plus no haggling! While writing up the deal, Charlie asked me if I or my wife owned a 2009 or newer Acura. I told him my wife has a 2015 Acura and he told me I qualified for a $1,000. loyalty rebate. By him asking me that one simple question, I saved an additional $1,000 off an already incredibly low price. The whole process took less than a half hour. While doing the transaction, the sales manager Greg came into Charlie's office, welcomed me as a new Smithtown customer and offered me some free oil changes. Overall, this was a quite pleasant buying experience thanks to Charlie and Greg. How often can you say that about a new car purchase? I will definitely recommend this dealership to my family and friends. read more

I am an internet shopper. As an internet purchaser I am primarily interested in obtaining the lowest price and working with a dealership that does not play sales games. I priced out the MDX I wanted with just about every Acura dealership on Long Island. Smithtown Acura's internet process was top notch. I received clear and responsive communications from Internet Consultant, Marissa DePalma. She worked with Manager, Greg Vigna, to match the lowest prices I found among the various Long Island dealerships. There were no games. No bait and switch occurred. Ultimately, the deal came down to the purchase price I would receive on my trade in, a Cadillac Escalade. When we arrived at the dealership, we were made right at home by salesman, Brian Gore. He showed us the features of the MDX while Greg Vigna took the Cadillac to be assessed for trade in value. Greg came back with a very fair price very quickly. Again, there were no games, just a fair price from the very beginning. I concluded that this is a dealership that gets what an internet buyer wants and they met my needs. I agreed to the deal and we are enjoying our MDX very much. Great job by the Smithtown Acura team. read more

I just leased a 2017 Acura RDX. I knew it was the car I wanted and had been eyeing it for a few weeks. I walked into Smithtown Acura and was greeted by Brian Gore. He was friendly, honest and patient (even with my 3 year old!). I took a couple days to make a decision and Brian was pleasurable and made me feel no pressure at all. I visited quite a couple car dealerships as I was making a decision and many of the salesmen were pushy, overbearing, and too aggressive. Brian made the experience smooth and friendly. When I finally made up my mind, I called Brian and he said "Want to pick it up today?" He made it all happen in the same day. I went in, signed and walked out with my new car in less than a half hour. I was very happy with how smooth it all went and I am loving my new car! Brian even called a couple days after to make sure I was still happy with my decision. Great experience and I am a totally happy customer! Thanks, Brian! Lauren Esposito read more

I recently purchased a 2016 MDX and the process was extremely pleasant. Over the last 25 years of driving I've purchased over a dozen new cars, with this transaction ranking at the top. My salesman Howard was a pleasure to work with and not pushy in the least bit. The asst. manager Anthony was an absolute pleasure as well. Both extremely knowledgable about the product and eager to work out a fair sales price. This may be the first time the sales staff was as knowledgable or more knowledgable than I was. As for the financing Dept, no major issues. I will say I'd rather be given the actual sale price of an extended warranty or accessories, rather than play the game where I'm told how little my payment will be. Either way, a fair deal was worked out there as well. Over all this was one of the easiest transactions to date. Thanks read more

I came to Smithtown Acura to check out a CPO Acura TLX after reading positive reviews posted by other consumers. John was my salesman. He was very helpful without being pushy. He was able to answer all my questions and was very patient. He showed me a great Certified TLX with very low mileage in excellent condition. I took the car for a test drive and fell in love. I have owned several Honda's in the past but I was looking for a little more luxury. I'm extremely happy with my new car and the service and attention given to me by John, Christine, Karen and the service department. John took the time and effort to explain all the new technology on my car so I would feel comfortable. If you're in the market for an Acura, go to Smithtown Acura for a great car buying experience. You won't be sorry. Thanks John. #LovingMyTLX! read more

George sold me a new 2001 3.2 CL Type-S. Effortless experience and enjoyed the car for 12 years, partly due to the exemplary service department keeping things well maintained on schedule. Bought a 2009 RL at Paragon Acura because they got in one of these rare models. Regretted that experience, but you got do what you got to do. Since then of course the service department has repeatedly gone beyond requirements and I can't praise them enough. I cannot comment on the finance department, as mentioned in another review. I guess if you are looking here, as for George. I would also avoid Paragon Acura if possible. Never visited Island Acura. I live very close to Smithown Acura so it's natural to buy and service here. Again, I've had nothing but positive experiences here for 12 years straight and expect many more. read more

I must have been CRAZY thinking I was going to be able to afford a Acura, I met this Salesman I told him I was shopping around and what type of vehicle I liked without further a due we test drove and we purchased a 2016 RDX for myself, I was happier than a Lark with the best PRICE from Charles after this Gentleman was finished with me I had to ask not a SECOND later what he was able to do for my Wife as her lease was due soon, while we were still getting numerous phone calls from another Dealers. Charles did it again he came gave us a drop dead gorgeous PRICE that we couldn't say no to and walk out with a TLX with Navigation, When you tried the rest go to the BEST ! I would also like to give a Big Thank You to all the Courteous Sales and Service Personal at Smithtown Acura who made this all possible read more

OK..now I have to give my true opinion about this place..I loved them all. EVERYBODY was so respectful happy and know how to deal with their customers. I dealt with the best sales person ever. JT..John Moran. He was an honest sales person, kept his word and I purchased the car that I was dreaming of..My new 2011 Toyota 4 Runner. I called JT and wanted to buy the car. I live in Virginia so he kept the car as soon as I sent him my info that he requested to put the car on hold till I get to NY and pay him. Even when people living in NY had called him for the car. He still kept his word and had the car reserved for me. OMG..I am so happy with JT the whole dealership services and their happy faces. Will go back in the future and buy my next car for sure. JT Moran THANK YOU!!! you made it happen. read more

I bought my 2007 RDX at Smithtown Acura about 3 years ago. The purchasing experience was wonderful: a certified used Acura for a great price. I was so happy with the sale that I decided to give their service department a try. As it turns out, I have never brought my RDX anywhere else! The service staff is friendly and knowledgeable. They are up front with recommended maintenance and always give you a realistic estimate and explanation. Whenever I have needed a major service, they have given me a loaner, so I am not stuck without a car for the day. I have 150,000 miles on my RDX and will be buying my next car at Smithtown Acura without a doubt. Highly recommended! read more

I owned a 2006 Acura TL which has 169,000 miles on it. I bought it brand-new. I have absolutely loved that car! It is by far the best car I've ever owned, and I've owned a few in my day!! But it's getting older, and I thought it would be wise to buy another Acura, having been so satisfied with my car. The salesman I dealt with, Peter, was fantastic. All of the personnel at Smithtown Acura are fantastic as well. Buying a car is stressful, but they made the process easy. I'm a little conflicted as to whether the ILX is the car for me, or maybe a certified, preowned TL. But I know that their service will be top-notch and they'll help me through the process! read more

Once we were assigned to Howard, he took full control in informing us and kept us in the communication loop. He even went to the train station to pick up my wife who was arriving from work in Manhattan. We look on other scenarios and other options but he was willing to come back to us with better workable solutions. The bottom line is that we got our MDX and we have no regrets for this purchase. The service was excellent and Howard is very approachable and we have no problem contacting him in the future. Long live Smithtown Acura, you occupy a worthwhile and unique position in the world that is very hard to imitate. Thank you, Adonica Mullings Haydn smith. read more

Before my recent purchase of an MDX, I have bought 5 new cars. Each time I left the dealership with a headache and a feeling that I had been hoodwinked somewhere in the negotiation process. At Smithtown Acura, I was in and out in under an hour with a full test drive. No headache, no second guessing. Our negotiation included no haggling (the deal was arranged by Costco) and only a discussion about what accessories I wanted. At no time did our salesman, Anthony, apply any pressure. This was BY FAR the best car buying experience of my life. I will be back soon to buy my wife an Acura and will only go to Smithtown Acura. read more

Two weeks ago we went to Acura - Smithtown to test drive a 2017 RDX. We have owned Ininiti's for the past 20 years and we're looking for a change We met with our Sales Associate Evelyn Gonzalez, who was very personable. We took a test drive and Evelyn explained the features of the car, especially to my wife. We were sold on the RDX for its ride, comfort and handling. We wanted a white with ebony interior which Smithtown Acura got in 3 days. We picked up our new RDX which looked great and were given an overview and instruction of all the main features. Very happy with our purchase from Smithtown Acura Cjs read more

I want everyone to know the great service Smithtown Acura offers. This is the SIXTH car between myself and my employees have bought since 2007. The sales person we all deal with is Anthony. He did an awesome job at getting me what I wanted at a reasonable price. The service goes further than that though. It is the service department who treats people the way everyone should be treated. The person I like deal with in the service department is Louann. I have known her since 2006. She gets me in and out in a timely manner. When I require extended service she always has a loaner vehicle waiting for me. They are the Best! read more

Just picked my new 2020 MDX and first Acura last night. My salseman Brian G. was amazing! The time and patience he has given me made my experience simple and stress free. The vehicle sells itself with its smooth ride, comfortable seats and the amount of standard features along with the Technology Package is more features than I and most people will need. I decided on the Platinum White Pearl with the Espresso interior. The hardest decision you will have to make are your color choices. All with a price tag thousands of dollars cheaper than its competitors. Remodeled showroom and service areas are beautifully done. read more

This is beyond typical deceptive car dealership practices. It started with having be told one price and than the whole fake I mistakenly quoted the wrong car. Pretending to get manger authority to charge slightly less (but more than quoted) and throw in meaningless incentives. I should have walked away. Big mistake making the decision to get the car regardless. I was sold a LEMON! My RDX 2019 has more problems than I can begin to list. Faulty technology, broken navigation, squeaky brakes... just to name a few. Nothing is being done to fix any of these. Horrible sales practices and horrible customer service! read more

I just leased a new 2017 Acura MDX with Tech Package from this dealership. I dealt with Eddie Golden as my salesperson. I had done extensive research and knew what the monthly lease price should be. I was able to do the deal over the phone. When I came in my wife took the car for a test drive and we signed the deal. We picked up the car a week later, and love it. The deal we discussed over the phone was the exact deal we got. No waiting in the dealership for hours waiting for numbers, and no gimmicks or tricks upon pick-up. One of the easiest buying experiences I have had with any car dealership. read more