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    Smithtown Acura

    3.0 (59 reviews)
    Open 9:00 am - 9:00 pm

    Services - Smithtown Acura

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    Reviews With Photos

    TLX
    Anthony B.

    Huge shout out to Geovany from the service department. Thank you for your knowledge and expertise regarding the issues I had with my TLX. Quick, easy, and to the point. The way it should be. Truly a painless experience and I couldn't be happier. It's not every day I get to write a review like this, so just know I appreciate it! Thanks again!

    My new 2023 Acura Integra, put deposit down on 7/13/22, took delivery 8/5/22.  Outstanding!!!
    Weslly M.

    I've owned 5 Acuras in the past some purchased from Smithtown Acura. I walked in to just glance at the new Integra and was greeted by Anthony Verderosa. From the very beginning it was a very stress free environment. I did not have much time on this visit but Anthony answered any initial questions I had. I called him to later that week to set up a test drive and start to talk $. Once I determined what color specs he coordinated the ordering. I was supposed to take delivery in sept but Anthony was able to work some magic and I took delivery on 8/5. Couldn't be happier with the attention / customer service from day 1 and in love with the Integra. Highly recommend going to Smithtown Acura and Anthony will be my go to sales rep!!!

    Joseph P.

    We just purchased our third car from Smithtown Acura from Anthony who has always been stellar. We live in the Bronx so by no means is Smithtown the closest dealer to us by any means (50 minutes). My wife is a nurse and had been taking the subway to Brooklyn which has given me great anxiety during this pandemic, so we decided to buy an ILX from them. I hit Anthony up and he sets up a good deal. I go pick up the car and they have the car prepped and have the car in the garage for social distancing. The process was very fast, almost too fast since we never go through the car. On my way home I notice the silver trim on the steering wheel has two chips in the paint. I send Anthony an email and text and he responds quickly saying the service department will fix free of charge, but it must be done at their facility. Okay, disappointing that a brand new car has marks already on it and I have to drive another 50 miles there and back, but I call the service department and Luanne is very nice and says they will order the parts and to come in on Saturday. I go in with my wife and the whole time a person in the parts department is complaining about being there and cursing the whole time. Not the highest end experience but either way after an hour we are told the car has been washed and we are good to go. We get into the car thinking everything is perfect and I look to the left side of the steering wheel and they have butchered the left silver trim now even worse than the right side and they now scratched the A-SPEC badge. At this point I am furious, and we drive back, and I demand to know who installed this with little care. A tech comes out and says they will order the parts but that is all they can do and then Luanne who is very sweet says how about we take the whole wheel off a loaner. They show us the loaner car and tell us to inspect the wheel and to my eyes the wheel looked fine. They change the steering wheel and we are told to go out and examine it and now there are little indentations on the leather like fingernails or someone torqued down on it. At this point my wife lost it and someone from maintenance came out to explain how this is "100% normal" and how days in the sun would fix this. Whether this is true or not, the fact is Smithtown sold me a car with existing minor cosmetic damage, then when trying to fix it caused even more damage, and even when they tried to solve that they still provided us with a car and experience that wasn't 100% great. To be fair my experience with Anthony has always been very good and Luanne is a sweet person, but whoever prepped the car should have caught this before selling it to me especially in these crazy times where I can't examine and test the car myself beforehand and number two whoever did the installation needs to be more careful and can't return cars to the customers like this. I am thankful for Smithtown for being semi operational and providing a car for my wife even in they crazy times, but the standards of the service and quality of products should not be compromised. I am not sure if we will be returning next time, this has left a pretty sour taste in my mouth. I wish the Anthony and Service staff the best of luck and to remain safe and healthy though

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    3 years ago

    I've been going here for service for years. Always reliable, always fair. The staff is very personable, highly recommend.

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    7 years ago

    John Schepp was great!! And great service! Gave me the best deal around!! It was worth the hour drive. Thank you

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    Ask the Community - Smithtown Acura

    Review Highlights - Smithtown Acura

    I was supposed to take delivery in sept but Anthony was able to work some magic and I took delivery on 8/5.

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    Smithtown Toyota

    Smithtown Toyota

    (165 reviews)

    This is our third lease with Smithtown Toyota and I cannot say enough about how amazing the entire…read morestaff is. My husband has leased two Tacomas through them and I now have a RAV4. We've been so pleased with their customer service that we've recommended them to family and friends as well who have bought or leased vehicles from here as well.

    Traded in my RAV4 for the newer hybrid model at this location. I had called and handled everything…read moreover the phone with Jessica so that when I go in all I would have to do is sign the paperwork and be on my way. I'm not a fan of wasting time at the dealership especially since I already knew what I wanted. Jessica was pleasant through the phone throughout the process. The insurance guy John was really helpful on the phone and helped me deal with all of the insurance changes I need to make. I also spoke to John in finance who also seemed very pleasant on the phone. Once I got to the dealership to pick up my car things went a bit south.. John in finance had left for the day and so I had to deal with Diego who I believe is the finance manager. I don't have a single positive thing to say about Diego. He was extremely rude and condescending. He expected me to just sign without asking any questions when the paperwork and what was previously discussed with Jessica did not match up. He really needs to take a customer service class and learn to have some patience. I am a very straight forward person and I explained to him that his attitude was a major issue and he apologized and blamed Jessica for the "miscommunication". Miscommunication or not taking your frustration out on the customer should never be an option. I am satisfied with my new car not that they helped with the process. I already knew what I was looking for. They just so happen to be the only dealership that was going to get it in the timely manner that I wanted. I don't even get my service done here because I was so turned off by my experience there. Before I bought the car, Jessica was always available. Once I went through with the purchase and I had a question afterwards, she stopped returning my messages, so professional right?

    Competition BMW of Smithtown

    Competition BMW of Smithtown

    (125 reviews)

    Great experience! I need a new car. So, I did my homework…read moreand decided to get a BMW X5. I called Smithtown and the receptionist connected me with Nina Maldonado. Let me tell you!!!!! This was such a nice interaction, I am used to dealing with men in this industry where some thing we women are "stupid". Not this woman! I love cars and know what I want. Nina treated me with respect, very polite listen to me. Unfortunately, the car I called about was SOLD. She offered other choices, and said would call me if the deal fell through. She did follow up with me later in the day confirming the car has sold. She offered other cars and letting me know she can look for the car I want. I appreciate that, however I need to move quickly since my car is driving on borrowed time. I found the same car in northern CT and closing the deal. I appreciate this dealerships approach, I loved the fact that I was dealing with women, and I appreciate Natalia following up on my experience asking what could they do to help. I will definitely check this dealership next time I need a car, and I change them often.

    Treat all customers with kindness- I was there for my husband and my mom was there to assist w…read morecosigner lock for purchase and the sales woman treated my mom and I like we were peons! Hubby could have not come close to that car w out mom ! I had a beautiful 330i 2003 and love older body style key ignition E46 6 cylinder naturally aspirated - dipstick for oil. Then I get serviced I felt like he treated he being archer or Arthur or anything is not close to ARTUR in terms of what I saw ! So rude he drove the car back to be parked before a snowstorm like a mad man he treated me like I wasn't there or didn't exist I think cause I was a woman and this is obviously one of those dealerships that doesn't give a crap about anything but moving the cars that are in the special room it's gross I honestly just put on rob Filardi from Habberstad SO MUCH ! May he rest in peace and if he were around I would certainly be buying BMWs wherever he works you guys need to really get some better people to sell and some nicer floors and their car sales them dude their BMWs no Koenig

    Smithtown Nissan - Defective pathfinder 2025 seat

    Smithtown Nissan

    (128 reviews)

    Bait and switch. Deceptive and dishonest! I got a quote that I liked from TrueCar so I scheduled an…read moreappointment. I attached the TrueCar quote as a photo. Ava left a message on my phone and I tried to reach out 3 times to verify but she never called back. The next day, I drove 1.5 hours to the dealership. I brought my quote to show the salesman. The salesman said that Smithtown Nissan does not do business with TrueCar and that someone acted independently to post this deal on TrueCar. That is complete nonsense. Here is Smithtown Nissan's TrueCar page: https://www.truecar.com/dealership/smithtown-nissan-414996/listings/?newness=u . I asked to speak to a manager (older Latino man). He reiterated what the sales associate said. He was arrogant and stopped the conversation to casually speak to a friend asking me to repeat myself. Being that I drove 1.5 hours to get there and the same distance to get back, they wasted my time. IF THIS HAPPENS TO YOU: There are ways to fight back. Take them to small claims court. AI will guide you through the process. I have only done small claims once before but the dealership has to send a representative after they are served and that is a nuisance. You won't get repaid for your time, but you will earn your gas/toll money back as well as any fees that you pay to file in court. Most importantly, if they mess with you, get them back! It is easy! Most importantly, don't do business with dealers who don't honor posted prices. I walked out of there, called TrueCar customer support (they picked up almost instantaneously) and today I will file in small claims court for 20 dollars in gas. My time will never be repaid, but at least I will be a thorn in their side. PLEASE VOTE THIS UP if you had a similar experience.

    Is an 800 credit score. This is the most disreputable dealer I have ever dealt with. They need to…read morelearn the definition of honesty!!I have bought at least 25 new cars in my life. Stay away from Smithtown Nissan.Please don't trust them. Buyer beware.

    Smithtown Acura - car_dealers - Updated June 2026

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