I went to Smokey Bones for the 1st time today. My date had ribs, and I had a combo platter of pulled pork and sliced smoked chicken breast. I was very pleasantly surprised at the cole slaw, and the dirty rice was also quite good. The service was very good, and the food was great. I feel the prices are reasonable as well. They had a decent variety of BBQ sauces at the table to choose from. It didn't affect the taste of the food but the floor at the booth we sat at was sticky. I didn't see the bathroom so I can't comment on that. Overall, I had a very positive experience and will go back hopefully soon. read more

Always great food and great service. I've been here countless times and always very freindly employees. I was just here with the family and Marcy was are waitress she is fabulous. She knows the menu inside and out and she can also tell you what's in the the drinks. We ordered the fried pickles as an appetizer. The pickles were fried to perfection. The best fried pickles I've ever had at a restaurant. I've had them at other places and they always seem to be over cooked and salty. If you come here you have to get cornbread it's still hot when it gets to your table and the butter for it is a treat in itself. I ordered my favorite beef brisket it's sooooo good. The table has four flavors of sauce I always try them all and each one is good. My wife ordered the pic three pulled pork, brisket and chicken. Hers was great. The kids split a rack of ribs. Yep i tried the ribs too. They are always good here. Marcy was very accommodating to the kids splitting the ribs she asked us if we wanted the kitchen to split them and put them on separate plates. Wow I didn't even have to ask her to do that it was her idea she is fantastic. She was always checking in on us but not to much that made us feel uncomfortable just enough. If you want good food and service come here and ask for Marcy she will take care of you. I don't know why some people are giving a bad review or saying the have a cornbread scam. This place has yet to let me down read more

Smokey Bones - Fried pickles - Barbeque Near Me - Liverpool, New York

I always like this restaurant. During peak times I've never had to wait too long. I love the open room look and the bar area is really nice, especially with all the TVs. Last burger I had was little overcooked, but still really good. Don't be afraid to put a little bit of their sauces on your burger, they're good too! The servers were WAY on top of my drink refills, which is awesome! And I guess I like the electronic payment screen thing on the tables, made payment very easy. I looked up the hardware online and the cameras that are on the unit don't work yet, but I'm sure they will at some point in time and you can wait to be creeped out then. Nothing overly bad here, will come back in the future, definitely! read more

Best pulled pork in CNY. Mostly good food, just love the nachos too. It's can be affordable if you use the coupons they seem to have all the time, if you don't it can be expensive. Noise level is terrible if you're sitting near the bar and it's busy, they seem to get a few loud drunk types hanging out. Not sure why but the turkey id fatty snd always seem to come out cold. Like straight out of the cooler read more

Fantastic!! Food was absolutely delicious & arrived quickly while the restaurant was packed!! Our waitress jess was absolutely amazing!!! The smokehouse mac n cheese is to die for.. can't wait to come back :) read more

Won't be back. Went here a few weeks ago and am still bothered about how things went. When our food was delivered it was cold. The best way I can describe it was, you know when you eat leftovers from the fridge? That's how everything tasted. We didn't want to reorder because it took sooo long to get it in the first place (we got there right before the dinner rush started- not during it). When we got the check it had a 10% discount as an apology. Never saw a manager. No one in a responsible position cared to stop by and apologize or just check to make sure we were ok. Only saving grace was our server who seemed frustrated that she couldn't do more for us. read more

We came on Monday for unlimited wings. We stayed for 2.5 hours and only got 2 rounds of wings. As well as asking multiple times for a drink, to go boxes, and other accommodations. The checks came back messed up and had to be fixed TWICE. The food was fantastic though. Just not worth wait. read more

Great service and delicious food. They have decent prices. If you are in Syracuse, then this is definitely a place to make a visit too.

Been here several times and they are consistently good. To be honest, the BBQ is more tender and has better flavor than the local famous reptilian joints. The dining room is spacious, clean and inviting. They have a family bbq meal that comes served to the table on a pseudo grill. It's both fun and delicious. Corn bread is a bit dry, but you can slap on some maple butter to mask it. I think they over-mix the batter. Bartender is good. Mixed drinks are done well. If something isn't right with your meal, they'll make it right and typically kick something extra in. Coupons are abundant. Service is typically good. For a franchise, I'm impressed. Having lived in Austin, this can't compare to a bonafide pit master's bbq, but it's still good. read more

I have eaten here a few times. The pulled pork sandwich and ribs are pretty good. You have to be in the mood for barbecue or equally "heavy" food to really enjoy their fare. It is standard chain restaurant quality. We left without eating last time because we waited for twenty minutes and a server never came to take our drink order or even say hello. We called attention to the hostess halfway through our wait and saw her alert our server. I think, however, that our server had poor time management skills and we weren't sure how long our overall wait would end up being. The food we would have eaten would not have been worth the wait. I would have probably held on for a bit longer before leaving other restaurants with better food. read more

The food is good, but nothing to write home about. The staff is very friendly and awesome. The food is just generic though. If I charged $12 for a burger like that in Texas, I'd be going out of business quickly. read more

One of my favorite places! The portions are huge and everything is delicious. Always have to get the fried pickles, so good.

I had a full course meal, all which to brag about. The buffalo wing dip was a great start the smoked wings and their brisket. The crowd was decent to give a good atmosphere, but not too much to hinder service or experience. I had several different drinks, and we're all amazing and left me wanting another. Service, again, was on point. Never waiting for another drink, and always attentive. Good music and those looking for sports, it was guaranteed to be on one of the several tvs. Recommended highly. Enjoy!! read more

Good food, great dessert and good music. Waiting time is a bit long but not horrible. Good time for socializing while you wait.

The worst restaurant experience I've had in awhile. Not only did they get my order wrong once, they got it wrong twice. I'm not one to complain, but this was just too much. Maybe I should've to get a free dessert, but I'm not like the table next to me that complained about their orders. Just not a good experience at all for mediocre food. read more

We had a party of 11 today. Kevin, our server was great. Great dining experience! Food was good, manager stopped by and was wonderful. Kevin had good menu knowledge and was very friendly. read more

Waited 40 minutes after ordering to be asked by the manager, "How much more time do you have?". Ummm..none since me and my party had to be downtown at 7:00 for a Crunch game and it was now 6:30!!!! No apologies though he did take carebof our drink bill. Will probably not go back because of this experience. read more

Horrible food chicken was raw and I asked for Mac and cheese, the Mac and cheese was undercooked and charged me $15 for it. Safe to say I will never be back here! read more

Brisket was dry. Turkey was drier. Cole slaw was ok. The ribs were not that great. Have had better bbque.

Waited over 40 mins after we ordered and still didn't get food. After server went to check on it manager came over and asked how much longer we could wait for our burgers (we didn't order anything complicated. Burgers and fries). We couldn't wait so we left hungry. He did comp our drinks but the kitchen seemed a cluster f***. If I'm going to wait I'm going to the Dinosaur. read more

shrimp appetizer was a bit salty, service is average. Prices for bbq avg. nothing special here

We thought the place was just okay and the service was about the same. The menu seemed large, but not a lot of variety when you began to read into it. The food was not that great either and was so-so. No need to go back. read more

I've been here several times and it's never impressed me too much. My most recent meal was the fish & chips (cod, not haddock). Fish was decent, nothing fantastic. Decent service, everyone is friendly. read more

If I could give it less than one star I would. I'm not a hard person to please but the service here was awful. When we first got there it was busy but starting to slow down. After we were seated we had to wait 15 mins to place our drink orders and it took another 15 to get them. They were a beer and a mixed drink. After we ordered we waited a good 35 mins and it had already slowed down to where there was hardly anyone in there. While we were waiting we listened to the hostess talk about her friend and boyfriend problems loudly. After we finally got our food the order was wrong. But by then we were so hungry we just ate. After we were done we couldn't find the waitress for a good 20 mins for our check. Needless to say we will never be going back there. Even if you gave me a free dinner I wouldn't ever step foot in there again. read more

My wife and I used to go there and sit at the bar and have a couple drinks and then dinner at the bar. We haven't been there in a while because the food was mediocre at best, the service was okay nothing starting. Very noisy and very crowded. If you are looking for a quiet place this is not the place. if your barbecue lover this is probably the right place I'm not and I haven' really tried any, but my friends say its good. I'm giving it 3 stars. Not great but not bad. Oh, and by the way, prices are reasonable. Ta ta read more

Sadly disappointed. Came here with 3 hungry kids. Wait 20 minutes for a table, but that's fine, it was busy. Got our drinks and appetizer, which was yummy. Then the waitress never came back to take our dinner order! We waited 40 minutes! Then we packed the kids up and left! Went thru McDonald's drive thru for the kids cuz they were starving! Only threw the second star on there because the cornbread and pecan butter were delicious. read more

Katlynn is the most fantastic bartender! She is beyond nice, attentive, and so courteous. We have come in regularly just because of the service! The food is amazing as well, and eddy is a great manager who always is willing to provide for us. Never a bad time! Thank you! read more

Great bar staff. You can tell the place is managed well. I was disappointed in the brisket. It was a bit tough, not melty like good brisket should be. I will stick to ribs from now on. read more

There is a "chain" feel here, but the Southwest Scorcher burger I had was awesome. I've gone here a bunch of times and never had a bad experience. read more

Horrible, horrible, appalling customer service. Used door dash delivery-- delivery service was fine. I ordered a build-your-own burger and requested the burger to be cooked medium and requested mayo and bbq sauce on it. Received a burger cooked beyond well done with no sauces whatsoever. Ordered a coleslaw as my side and literally received an EMPTY styrofoam container. We also ordered the loaded fries appetizer. The description of this app states it comes with ranch. Our order came with no ranch dressing and was most certainly the side size portion--not an appetizer portion (we've ordered from them and dined in here several times before and have ordered this appetizer a number of times). So I call the restaurant and tell the hostess who answers that my order is incorrect and am placed on hold. I am the. redirected to JOLENE- MANAGER. This woman interrupts me, cuts me off, telling me "that's not possible your burger wasn't cooked incorrectly, my cook has been a cook over 15 years." I go on to tell her about the empty styrofoam container and she cuts me off and states, "it's an 8oz cup with a 4oz portion." I assured her that the cup was LITERALLY EMPTY. Told her about the incorrect size appetizer and missing ranch and that we've literally dined in and ordered from them several times before--I know what size portion has always been served to us. Told her about the missing sauces for my burger. This so-called "manager" JOLENE literally tells me, "it's not my problem, call door dash for a refund." No apology whatsoever for the mistake and the inconvenience to me and my husband. Just defensiveness and arguing with me that I'm mistaken. Never again will I spend a dime of my money or waste a second of my life on this restaurant. I even called the corporate office and have heard nothing back. Even the woman who took down my complaint sounded miserable and did not apologize for this horrid experience! Just another corporation that doesn't give a crap about customer service. Will never spend a dime at any Smokey Bones again and I will be CERTAIN to share my experience with every person I speak with about what restaurants to go to and which to stay away from. Absolutely unacceptable and despicable behavior from a "manager" setting a terrible example of customer service to the younger employees. read more

Visited Smokey Bones on August 13th. Kevin was our server and he was very personable, great personality, great food and service as usual. The Manager, Eddie is a great guy. Walks around and stops at everyones table to make sure there food is good. He lets you know if you need anything just hollar. I have been to many restaurants and noone ever goes around to the tables like Eddie does. A great manager makes a great restaurant. read more

No matter where you go...this chain delivers the punch. Their selections are great, the corn bread with maple butter: addictive. The beer selections are immense which you will find anything to compliment any meat dish you can buy. Service was exceptional and ambience just right. For a busy place it flows well and is inviting. Its worth a visit. read more

Yesterday around 7:30 I was there for dinner with my 2 other friends. We were seated immediately however our sever gave poor service. Her name is Kristin. It Took her 10-15 minutes to come to our table then when she got there we gave her our drink orders and it took her almost another 7-10 minutes to get them. I saw her behind in the kitchen on her phone before she greated us. Then she only visited our table twice maybe. When it came to checking out and paying our bills (as they were separate) on the machine(kiosk) I went to pull up my bill and she was standing at the end of our table as each of us cashed out to "make sure the receipt paper was ok" however when I went to turn the kiosk screen away from her for her tip she leaned in closer. And she basically did my friends transactions. The most rudest thing anyone can do is that. You don't tip yourself we as the customer do. Her service was poor and manors are very poor. I am a frequent customer ( every week twice a week) and everyone else is amazing but she is horrible. read more

I never complain about restaurants but this was hands down the worst meal I have eaten at a restaurant in a long time. Nachos were frozen in the middle and the "specialty" wings were dry and the most disgusting wings I have ever eaten. Wow!! This restaurant is shockingly terrible. read more

Fantastic BBQ some of the best in the area and the wings are top notch. The bartenders especially Katlynn are attentive, friendly, and courteous. If you're looking for a good BBQ and fantastic service, try this place! read more

My husband and I go to Smokey Bones often. It is always fantastic food and service. We have never had a bad experience. We haven't found anything on the menu we do not like. Their smoked wings are one of our favorites! read more

Excellent support, doordash messed up but the staff inside were very helpful. Nicole behind the bar helped me out so much even late at night, after we had a rough outing trying to order, I went right in to pick up my food and was met with a great staff, felt very comfortable. Highly recommend, and the food was fantastic! Been here many times previously, and loved the food each and every time! read more

Great meal at Smokey Bones today. Our Waiter Kevin was super friendly, and our ribs were smokalicious. read more

Smokey Bones - Over the urinal. - Barbeque Near Me - Liverpool, New York

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I had the original baby back rib. Awesome as hell. Meat falling of bone, not too saucy, not too salty. Also, had the stew, which was too salty in my opinion. read more

As I walked into this establishment it felt very nice. As I was walking to my table, I saw that other tables were very dirty. It was bit off putting for me. They then gave me plates for my appetizer and they were very dirty from the last use. Also the waiter came to our table multiple times and never refilled my drink or the rest of the tables drinks. Finally the worst part of the experience was the bathroom. The bathroom floors were absolutely sticky and in the stalls the toilets were very much not clean. If I'm being honest, the bathrooms at Hershey Park were so much cleaner than this bathroom. read more