My boyfriend and I have come here a few times because when it's good, it's good. But at least 7 out of 10 times it was horrible. I went today for my birthday before we went to the movies. I have been so excited to have a nice night out and have a break. We got there and the waitress was nice, but we waited over 40 minutes to get our food and when I got it after already having to say something, my steak was well done and literally felt like rubber. I ordered a medium rare steak. On the other side of it, half of it was completely burnt. Didn't even get to have my birthday dinner. I'm tired of giving them chances. read more

Asia is amazing. Very prompt service. Great recommendations on food. Best Bar tender in the Roanoke valley

This had to be one of the worst experiences I've ever had in my life. I just couldn't believe that this is what customer service have fallen into going into 2020. The fact that it was something that it wasn't and I had to continuously explain myself several times having to call and call and call and all she would do was hang up on me this is just horrible.I am complaining today because everything about her service was horrible. I did an order for Uber eats and Smokey bones accepted my order. As I was watching my order be made it notified me saying she would be arriving to pick it up. It canceled out of nowhere and I didn't know what was happening. This is NOT my problem, my problem with this company was the service I received for over an hour. I called Smokey bones and asked "hey do you guys cancel orders through Uber eats for any reason?" The employee KAREN(don't know if this is even her name; seems like a lie) yelled to me that "the food was sitting here ready but it wasn't her fault the Uber driver never came and that I should go find someone else to talk to because it's not her problem." She hangs up. After calling and calling she is picking up the phone and immediately hanging up. After her finally growing up she answers and says "is this about the Uber eats order?" I replied "no". She hangs up. After calling again immediately she picks up and you can hear her every time saying "oh my fu***** gosh it's her again".And she proceeds to hang up.Once again I swallow my pride to try to call the place just to figure out if I reorder the food in Uber eats will they have to remake it because I was trying to put into consideration that she said the food was already made and all They had to do was pick it up.However as were on the phone she wouldn't let me explain why I was calling as soon as she answered the phone she was over talking me saying I was talking like a robot and that I had to get a new phone. After this conversation she continues to hang up and I called back and I'm asking her could I speak to a manager repeatedly. She will pick up and I would say it's me again can I speak to a manager and she would hang up again. After finally Karen picks up the phone and lets me speak to a manager. as I'm speaking to the manager you can hear Karen in the back saying I told her that ,I said that, I did that already ,she's not listening . Also I don't know if the manager name is Jessica but in the background you could hear karen Saying "Jessica this is her calling again or calling again". Talking to the manager I asked her for the employee name that I spoke with she hesitated and stated it was Karen I asked her for a last name she never gave me one. I also asked her for corporate number and as she was given it to me she said the first three numbers and hung up. Calling back Karen answers the phone and I asked Karen for the corporate number she yells the corporate number out to me and says to me it doesn't matter anyway because no one's going to be there until Thursday. I am very upset more then upset I am disappointed! Working in a food industry for over 13 years and to see that this is what customer service is. I would never be spending my money here ever again because the service is always bad. And if I could put zero stars it would be zero stars it would be negative stars like its that insane. read more

The macaroni and cheese looks so good on the picture. It was almost 5 bucks for a small dish so thought it would be delicious. Not so. Disgusting flavor and soupy. My daughter could find nothing on the menu she wanted so chose the mac and cheese side dish. Our service was slow. It was a busy Saturday afternoon so maybe the server had too many tables. Our glasses were empty for periods of time. The ribs were good and meaty so 3 stars. read more

I've been to many smokey bones, and this is one of the better ones. The service is pretty good, and the food has been consistently good. Everyone in our party tonight left satisfied with their dinner. Ribs, brisket, and chicken were all great. read more

Visited Roanoke last week and went to Smokey Bones. Food was delicious and we had a terrific server named Amber, who made the perfect recommendations! Can't wait to return. The ribs were tender and "smokey." Try the "dirty rice", it's great. read more

Stopped here while I was road tripping with my sister and I had the most amazing experience. The staff was amazing, very attentive and sweet waiter. The food was delicious and hit just the right spot especially since I had been craving Southern BBQ all day. Would high recommend and go there again if I'm in the area!!! read more

Friendly staff, music playing, televisions and beer! You can't come here and not order bbq. A good menu including burgers, salads, sandwiches and of course barbecue. We had loaded nachos for starters and strawberry sangria. DELISH. You have the option to build a burger or a bbq combo our waiter Dakota was friendly, helpful and professional. AND cute! read more

By far the best bbq grilled chicken i have ever had!! Service was great as well, first time going but definitely will be back.

Pulled pork is great with some barbecue sauce on it :) love my waitress Emily she's so sweet :)

Ok so i guess this place is Roanoke's version of a chilli's....same ho hum frachise food...either its over/undercooked...no real flavor...blah blah blah is my review cuz thats how the food tasted...blah boring...ho hum...i asked about their beer that said bones brew and all it is just killians irish red...and im a huge craft beer guy and love to try local stuff......i orderes the smoked chicked baked potato and dirty rice...the chicken was flavorless and over cooked...the baked potatoes had two toppings and the dirty rice tasted like crap.....no flavor... read more

First let me say the staff are great and food quality is good. The problem is the consistent lack of available items, e.g. Fried pickles, French fries, tortilla chips, ranch dressing. What level of management genius does it take to maintain such levels or "perishable" ingredients? read more

The service was excellent and the ribs were too. The pulled pork was a little dry. They do give you a lot of food for your money though.

ordered the chocolate cookie dessert and got a burnt cookie no toppings or ice cream for 7+ dollars..

Visited here the other night. I got the BBQ chicken which was way too salty and the BBQ sauce tasted odd. My husband had the Smokehouse Chicken Sandwich which he said was ok. Portions are an ok size. Our waitress was s-l-o-w. Was a little pricey....not going back anytime soon read more

The staff needs better time management. I'm not sure if they were short staffed or couldn't tell time but they were telling people a 20 min wait which was actually an hour or more. Then when you finally were seated, you waited another 15 mins for someone to take your drink order. Then another 15 for food, etc etc. When our food finally did come out the lady that brought it out was so dull, dreadful and looked like she was disgusted to even sit the plates down. Aside from all of that, the food was pretty good. Not the best but it did make up for the crappy service and long wait time. Eat there at your own risk read more

If you want mouth-watering ribs that fall off the bone, this is the place!! Special shout out to servers DAVID and (trainee) LOGAN, who far exceeded our expectations, overcoming challenges in communication (totally my fault,) and delivered fantastic service and food. APRIL 11, 2017 - 7pm read more

Problem experienced at Roanoke location. Called early in the week to ensure no problems would be encountered with order and pick up time since we would be arriving in a limo due to a special family occasion. Was assured by 3 managers there would be no issue to place 8 orders then call back to add 2 orders. First order placed around 3:00 for 7:40 pick up, second order placed at 6:45 and adjusted pick up time to 8:00 to allow plenty of time. Each time expressed importance of on time pick up for order and assured it would not be a problem. Arrived at 8:00 and hostess said the order was almost ready and they were bagging the order. After 10 minutes asked someone else for an update and she disappeared and never returned with an update. Asked for manager and spoke with Ryan who said they were working on the order but it wasn't ready. Asked manager again for an update and he said it would be ready in 8 minutes. The 8 minutes turned into at least 20 more minutes. I received the order at 8:45. I repeatedly explained my disappointment to Ryan and he offered free donuts. I stated this was unacceptable and told him I shouldn't have to pay for the entire order. He gave a 10% discount which was $10. I told him again about this special occasion, the importance of the pick up time, and it was costing us $100 for the limo to sit in the parking lot waiting on food that should have been ready at 8:00. He continued to make unacceptable excuses (computer system messed up, we've been busy, placing the second order caused a glitch). Another member in our party complained and he eventually gave us 20% off. This is still unacceptable and horrible customer service. They repeatedly lied about the order being bagged and almost ready. I did my research, planned in advance, and did my part for our order to be on time and this restaurant and Ryan's lack of caring ruined almost an hour of our evening and costed me an additional $100 for the limo. In addition several orders were incorrect even though they were reviewed twice with management. Even if I didn't have a limo waiting outside this is unacceptable customer service and the customer shouldn't have to negotiate with the manager when they've clearly made a huge mistake and the restaurant is taking little to no accountability. I would almost guarantee they didn't start our order until I walked in the door yet they repeatedly lied to me and didn't care. Do not recommend this restaurant. Horrible customer service experience! read more

This BBQ joint has a great atmosphere and the staff were excellent. The problem lies within the kitchen and management at the moment. When I ate here my small party of 2 ordered a couple of burgers and the party of six that was seated after us Got their main entrees before I had even seen an appetizer. The wait was incredibly long; however the saving grace was the food, once it arrived it was good. My fiancé enjoyed it and that is the sole reason that I gave this grill more than one star. Ready set wait. read more

Want good bbq go to missions bbq. This place is generic.

Most of the Smokey Bones that I've been to have been decent, however my experience at this restaurant tonight was horrific. The waiter was moderately polite to my father, but ignored my mother and I for the majority of the meal. He added unwanted food to our orders, never gave a refill, and tried to blame his inadequate service on his one single other table. 2 hours later, I'm leaving $15 lighter and still hungry. read more

ASIA is the best! Service with a smile and always courteous!! Definitely will be back ! Great end to a Thursday night!

I've been here twice. The 2nd time will be my last. The first time I experienced the bar with decent waitstaff. The 2nd time our waiter was rude. I'm in an interracial relationship and I don't appreciate being ignored when asked about how our food was. He didn't even make eye contact! The food was overpriced for the quality. My tacos had a big puddle of water beneath them. Who wants soggy tacos? My partner's burger was very bland. I will not be recommending them. read more

Traveling thru Roanoke and came upon this restaurant. Although they could have used some extra help, our waitress was very nice and helpful. The baby back ribs were delicious and the sides were also good. Also good beer selection and lots of tvs to watch multiple games. read more

Thank you for being open late with good food and service. We usually get off around midnight and after a long day it's nice to sit down for a drink and not east greasy food. Cheyenne was very pleasant and took good care of us. read more

I come here later in the evenings while waiting for someone to fly in; I sit at the bar and always have a good experience . The bartenders/servers always go out of their way to make sure you're taken care of. This time Cheyenne did an excellent job of making sure my food was right and my beverage was always full. Be sure to have the dry rub wings! read more

Frist time to this bbq joint. ribs were cooked just rigth but there house sauce sucks. Service was good but they really like there ribs alot 16.00 for a half rack. read more

Brisket was not good, bordering on gross. Fat had not been trimmed at all, tasted like roast beef, not bbq. This not what I would expect from a restaurant that is supposed to specialize in bbq. read more

The smoked wings were some of the best wings I've had in my life. At a buck a wing they were a bit pricey but well worth it

Cheyenne took very great care of us while we were visiting the bar. I travel a lot for work so I have met a lot of service industry employees and she is just fantastic! A true asset to the company. read more

Stopped in for quick dinner while traveling for work. Food was great, service was excellent! Cheyenne took great care of me. Try the steakhouse butter on the sirloin. read more

Terrible service, bartenders rush to place my food order. They never serve with a smile, the day I go back to this establishment will be when he## freezes over. Poor service, food is marginal, at best and bad attitudes. read more

The nastiest food I have ever tasted! Everything was burnt, my burger was burnt on the outside and red in the middle. I had runny eggs when I asked for well done everything. I came with a party of 7 and everyone had a bad experience. Alcohol wasn't even strong. Mix drink taste like Kool-aid! Will not come back here! NEVER!! read more

Poor Service. it took 35 minutes to get water and a beer at lunch on a day when they had less than a dozen customers in the place. Our waiter was disorganized and disheveled. My silver ware was dirty. My water glass was dirty. We had coupons for free stuff and were charged anyway. The food all had that out-of-a-package taste. Everyone at the table felt sick for the rest of the day. There are snarky trying too hard to be cool posters all over. No wonder they have freebies and coupons in the paper every day. They have to pay people to come in because they are so bad. read more

Smokey Bones did it again. Full fat and happy. There was a ten minute wait but skipped it and went straight to the bar. Good beer selection, quick bartender too! read more

Bottom line up front: LARGE PARTIES SHOULD AVOID THIS LOCATION. This was due to poor management and not the wait staff. Despite a three hour call ahead reservation for a large party (volleyball team & parents, 34 total). It took approximately 40 minutes for drinks alone to arrive. When bringing this to the attention of the manger along with the fact that they had a single wait person for the party the answer was we'll get some additional help. When going back 12 minutes later, after no additional order taker it took another 8 minutes for an additional order taker to arrive at the tables. The one girl doing most of the work, on her own, was polite, professional and trying her best to take care of two tables (18/16 each). After getting one additional order taker they ended up having only one person putting the orders into the POS system. It appeared to me that they finished putting the orders in atone hour and eleven minutes after being seated. The restaurant had a typical chain bar-b-q applique. There was adequate lighting. It took the staff an inordinate amount of time to clean both bar and booth seating. The background music was clear without causing the place to become so loud everyone has to yell. There are plenty of tv monitors in the bar area for those looking to watch a game while eating. The first order at the parents' table was wrong. The food for the players' table began arriving at an hour and 12 minutes. The good news is that the one waitress putting all the orders in appeared to do so by family; not putting it all in at once saved the kitchen significant trouble. The food had great presentation and the serving sizes were more than adequate. I had theTuscan Mac and cheese; creamy cheese, spicy-but-not-oveewhelming sausage and a tomato sauce topping made this dish a good selection. The wife had grilled salmon with coleslaw and broccoli for sides; the fish was moist and flavorful with only a couple of bones. A mom seates across the table had pork tacos: she said the flavor was good but one was cold and the other barely warm. A dad sitting next to me had the ribs and said they did a good job making up for the poor showing the last time he chose them at Smokey Bones. The waitress did a good job coordinating for a birthday desert and singing delivery for the dad sitting next to me. I spoke with another managers regarding the above prior to leaving and believe that had I spoke with her in the first place the above may have been avoided. Had this been a small group of friends or just my family I think the location would be an average/average-plus stop for dinner. read more

The smoked wings are the best you can get here. Pulled pork was ok. The smoked wings are where its at.

Smokey Bones has the NFL Sunday Ticket, which is why we came. There are many more TVs in the bar area than I expected. Every game is on. This is a great alternative to Buffalo Wild Wings on gameday - more subdued crowd, easy to get a seat. Our service was great. The food isn't fantastic, but I will be back next time the Panthers aren't on local TV. read more

This is real simple. I have had BBQ at some of the best places in the country. And THIS IS NOT ONE OF THEM! Not even close. Not only is the BBQ not only so so... the service is horribly slow and sad. Don't wast your time. Get some real BBQ. read more

We had dinner here tonight (Oct. 15th) and when we first arrived we were told a 40-50 minute wait to get seated.. It was very busy being a Saturday evening. Our wait was only 25 mins. Our server was excellent (Alex? Adam? I am terrible with names) He was prompt with drinks, friendly, knowledgeable, and stopped at our table enough to make sure we were taken care of but not annoying. I got the chicken street tacos. AWESOME. My boyfriend got the brisket/rib combo. When it comes to bbq he is very critical. He LOVED it! He said the dry rub was one of the best he has tasted and the ribs wete very tender. Smokey Bones gets 2 thumbs up. read more