On a slow afternoon, we were seated right away and sat at our table for 15mins without one person coming by our table. Not one staff member even acknowledged us. Pretty crappy first visit to this restaurant. read more

Good stop for anything smoked or fire-grilled. Ordered for Pick-Up and a monsoon started outside when I got there. Tony, the kitchen manager, was so gracious and put my husband's steak on the warmer and sat me at a table with some complimentary sweet tea so I could at least enjoy my meal while I waited for the torrential downpour to let up. I did see ppl waiting to be seated and waiting to have a server come when there weren't crowds upon crowds, so I would say order for pick up if you're in a hurry or just relax and enjoy the evening if you're dining in during this time and season. Everyone had masks and sanitizer as well and they also had sanitizer stations for servers to sanitize the tables more quickly. The pulled pork was good. If you're in the mood for bonafide bbq and a nice dinner out, then give them a try. read more

Had a late lunch today. Food was hot and fresh. Service was good. We had nachos, steak, bbq tacos, and kids meals. read more

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Food is very....mediocre. Nothing to complain about but nothing to rave about either. Best thing about the meal is the garlic bread!

The wait was long so we went to the bar and found a booth there right away. My boyfriend got the brisket and said it was wonderful. I got a salad and baked potato which was great. The service was wonderful as well. read more

My husband and I ate at Smokeys Bones this weekend. He ordered the ribs and pulled chicken and I ordered the mushroom swiss burger. The time to get our food was a little long but due to the staffing issues it was completely understandable. The food was excellent and so was our server Tatiyanna. Even with the lack of staff she was very attentive and professional. We couldn't believe it was actually her first day since she handled everything like a total pro. read more

Say at bat for lunch. Bartender took 10 minutes to take our drink orders. Then took another 10 minutes for our orders. We ordered a steak salad and street tacos. An hour later, our food still wasn't ready. No apology or explanation was given nor did any Manager come and speak to us. My friend and I walked offering to pay for drinks which they did not make us do. WILL NOT RETURN ANY TIME SOON!!! read more

Loved my dinner !!! Kelsey hooked me up with not only the best service but also the best food on your menu!! Ordered a combo with ribs and the sweet potato fries ! I couldn't choose just ONE BEER either so with her help we got a flight of beers haha definitely had a great time! Kelsey you are the best!!!!! read more

Smokey Bones has always been my go to for BBQ. That has changed. Made my order online and paid for it at 5:45 pm. Ordered Ribs special for curbside pickup. Paid $.99 for convenience. This charge is the first I have ever seen. First off there was no convenience in this order, whatsoever. Arrived at Smokey Bones at 6:00 pm and notified them via phone that I was waiting in parking lot for my order. Lady explained that it was not ready and they would bring it to me in a few minutes. I sat and sat and waited. At 6:35 I saw a lady pull up and park at the take-out order parking. She went inside and directly came out with her order. At 6:45 I placed another call. Now the lady explained that she didn't know I was in the parking lot. That I should have called. I explained that I did, and I had sat here for 45 minutes waiting. Got home and My Ribs were cold and my Cold Slaw that was originally place with my hot ribs was on the edge of spoiling. What convenience did I pay for?Up charge to rip off customers. Worst experience I have ever had at Smokey Bones Roanoke. Next time I'll put the $.99 in my gas tank and drive to the other BBQ place. On another note, while I was sitting there for 45 minutes, I noticed 15 couple walk from their car, through the front door to only turn around and leave without eating there. This was a Tuesday night, with less than 15 cars in the parking lot. This is service that only establishments that are going out of business engage in. Looked like they lost 15 customers while I was sitting there, 16 counting me. read more

Excellent place! Workers are amazing and super attentive! Highly recommend and would come here again! First time experience was amazing

I eat here a lot, and the food's pretty good, but what keeps me coming back is the excellent bar staff. Asia is such a nice and fun bartender and takes great care of us. It's clear she cares a lot about making sure her patrons enjoy themselves! read more

The service from Asia is great. Lucy is also awesome. The food is fast, fresh, and darn good for the price. My wife and I eat here regularly, and we don't plan on stopping anytime soon. read more

Great service, great customer service, great food and strong drinks!!! my steak was over cooked though I DIDNT initially complain the manager noticed I wasn't eating. He came over to ask and I was honest!!! He took the ENTIRE meal off of my bill. What a kind thing to do!!! They really go the extra mile to see a happy customer! read more

Solid performance. John waited on us. Cool dude. Wings were on par with expectations - never had a bad meal at this location.

Great service thanks to cheyenne great drinks! , we always have a good experience here, read more

I was in town on business and heading back to the airport for my evening return flight. Yelp led me to Smokey Bones for a late Tuesday lunch. and since I've had a hankering for BBQ for a while, I thought, "go time!" The place is huge and nicely laid out. It would've been perfect to have a patio, but there's really no space outside for one. That didn't take away from my overall experience though. There were only about 4-5 other tables when I got there, but in their defense, it was around 2:30pm on a Tuesday so no real surprise there. After looking over the vast menu, I settled on the Pick-3 Combo, with 1/3 spare ribs, pulled pork, and smoked wings. Sides were dirty rice and steamed broccoli. Every single thing I tried was FANTASTIC! The ribs were juicy with the smoke rings to prove they were legit BBQ. The pulled pork, although small in portion size, was on point, and the smoked wings were large and surprisingly incredibly juicy. I was contemplating between the dirty rice and the fire-roasted corn, and I'm glad I took my server Amanda's advice and went with the rice. Moist, perfectly seasoned, and super delicious...if I had room, I would've ordered another side of that rice! The service was great. Attentive without feeling neglected or over-bearing...nice balance. When work brings me back to the wonderful land of Roanoke, I'm looking for Smokey Bones for yet another authentic BBQ experience! read more

After my first long night of work away from home on this business trip, I came here with my co-workers to get our BBQ on. I needed protein STAT. After a very long and hard decision, I settled on the Smokehouse chicken sandwich. When it came to the table with my sweat tea, I experimented with the 4-5 bbq sauces in squirt bottles on the table to get my sodium level up just right. Chicken was splendid! This is like Famous Daves but for cooler people. Its all a blur, but I'm glad I rented a suburban because I drove home with my gut laid out in front of me. Oh and the waitresses are cute here! read more

we were hoping the location near us was the only one that has gone in the dumper... nope. First two things we order were out. Got our orders mixed up. In order to fix them they nuked our stew so bad we couldn't eat it before we left because they were late and 300 degrees. The St Louis ribs were terribly fatty and full of those annoying little bones. Yeah, I get it, they can be like that but when you come for ribs and the baby backs are out you hold out hope for the backups. We used to love this chain but now knowing that multiple locations are awful we are DONE with Smokey Bones. We tried, they stink. Now that we have had some time to think... we realize we feel gross. We sooooo regret eating here. GROSS. read more

Based on your reviews on DoorDash, if you would just take an extra minute, your reviews would all be 5 stars. We pay outrageous fees for these delivery services, for our own reasons. But for you to dismiss us as customers is infuriating. I got a pulled pork platter with no bbq sauce. I ordered the 9.99 bag of donuts that came with NO dipping sauces. It just takes an extra minute to make things right. Food was good but overall, thoroughly disappointed. And there were only FIVE donuts in the bag, with no sauce. Honestly not worth $1.99 per donut. read more

We stopped in to watch NFL football on September 29 for they have hung a huge sign advertising they have NFL Sunday Ticket. It was our second time there overall. We'll be back because this is a place where all the games were on without the craziness of the patrons at Buffalo Wild Wings (we like that place too). The service was great both times we visited too. read more

Good food good drinks. The best place for ribs burgers..etc. Service needs improvement. Hire good help!!

After being seated, we sat for about 20 mins before being helped. Food was meh. The steak and chicken were so dry. We waited about 45 mins for our food and definitely weren't impressed. read more

Love the service and the food. Our server, Daphne, was friendly, and helpful. A very nice experience.

For those who know their BBQ, you will realize that the "brisket" is really Chuck roast. Not sure how they got away with it because it's false advertising. read more

Met a business partner for dinner. I had the spinach and steak salad (with the mushrooms but without bacon, blue cheese, or dressing). It was tasty and my meat was cooked perfectly. I would have appreciated some bread with my salad but short of that, it was good. read more

not sure why the previous reviews sucked.... this place is the perfect spot to watch a game, or just hang with your boys. Their decor involves their BONEISM theories (look it up), great food, and drinks. I got to try their ribs and chicken combo and both of them blew my mind away. I DID NOT EXPECT A CHAIN RESTAURANT TO HAVE SUCH GREAT BARBEQUE. I've been to memphis, texas, virginia many times and SMOKEY BONES definitely belongs towards of the top of that list of great eats. read more

I went to Smokey Bones yesterday for a lunch meeting. Apparantly this isn't the best BBQ place in Roanoke, but it's the only one I've tried so far, so I can't comment on that. The food was decent. The appetizer sampler had some decent onion rings, potato skin (or slices whatver) and buffalo chicken strips. I thought it came with some weird nacho cheese sauce, but reading the other reviews I guess it was honey mustard for the rings. Interesting. I had the pulled pork lunch. The broccoli was a little oversteamed, which is pretty common at a restaurant. The pork was very tender and the bbq sauce was decent. The baked potato was dry and kinda flat. I didn't bother eating it. Overall, it was fine. The service was good, and we had a very productive lunch meeting. read more

I originally thought the business photos looked too pretty...BUT...when the food came....dang if it didn't look just that good. One if the best burgers I've ever had. Service was great. Good lunch menu. Atmosphere much nicer than most Barbeque joints. Nice to eat off a real plate. Looks like they could seat large groups pretty easily. Well worth the money honey. read more

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I enjoyed the food, the staff and the environment. The manager seemed like a pleasant individual who tried to keep the place clean and friendly. Mondays kids eat free (until 7pm) which was nice. The price was reasonable. read more

Carry out, smoked wings. Count was short, discovered upon arrival at home. A phone call resolved the discrepancy- manager was very apologetic and offered options, reorder or gift certificate (mailed). BTW? Smoked wings are sensational. Large, glazed and seasoned. Yes. And another beer please... read more

To start with, the food is way overpriced for what you get. My fish pieces were small and the macaroni (up-charge!) was the worst macaroni & cheese I've ever had at a restaurant. They are not using real cheese. It looks great but it tastes mushy and powdery. I was really disappointed. My sister ordered a bbq burger which was really well seasoned (and is the reason this review is 2 stars instead of 1). Also their loaded fries are pretty good but they skimped on all of the toppings, including the cheese. The small plate I received was NOT worth $8. Maybe it's just this location, but I definitely got a "We're cheap" vibe. I will not be returning. I wish I had eaten somewhere else and saved my money. read more

Smokey Bones - Fish and macaroni and cheese. - Barbeque Near Me - Roanoke, Virginia

I visited this location once before and left disappointed but decided to give them another chance. Unfortunately, it was a decision that I eventually regretted. It's never a good sign when you have to send food back to the kitchen multiple times. After the third time I just gave up. The service was subpar as well. read more

Don't get the veggie burger - it's disgusting. Sides were OK. Would not recommend for vegetarians.

My husband decided to treat me to lunch for a birthday celebration and it was a GREAT choice. The first thing that I liked was when we walked in no one was at the hostess table but the lady that was at the register greeted us. The our waitress (Kara I think) was great she made sure we had everything we needed even went and got her manager to make our drinks cause the bartender wasn't there yet. It took a little while for our food to come out as expected with made to order food, but it was worth the wait. I liked that even though the manager was on crutches he still made rounds to all the tables to check on his customers. EXCELLENT customer service across the board, amazing food and tasty drinks. If you're in the area I definitely recommend this spot. read more

So I work for Door Dash. Now, they have great food here, don't get me wrong. But the service? It's straight up awful. As a customer, I wait exceptionally long periods of time for the food. No other restaurant actually takes this long when I get food for myself or anyone else. Dashing is a worse experience with this place actually because every time I walk in, I see multiple employees standing off to the side laughing and talking, while I wait with my bag for SOMEONE/ANYONE to come finally ask whose order I'm waiting for. During the pandemic, most of the restaurants around have specific pick-up locations where we're supposed to wait at for orders, which they have but do not seem to pay much attention to. My last run here was two nights ago. Same thing happened. Finally a young, male server spoke up and said something to the other employees about making people wait so long. He was nice and casual about the situation which made me more comfortable, but it absolutely did not make up for the 16 minutes I waited. They're one of TWO restaurants located in Roanoke that give me poor ratings because the food is never delivered on time from this place. Like I said, they have good food, but it's not worth the hassle they put people through with the wait times. Seems to be a very lazy staff because I watched them converse for so long about their personal lives while a couple of them looked at me and continued. Terrible experiences here, I quit personally getting my own food from this place a month ago. read more

I brought a bunch of guys from work to Smokey Bones bar we had a fantastic time with our bartenders Cheyenne and Kristen! They kept us laughing and delivered wonderful hospitality. The food was fantastic and we will definitely be back to see them soon! 5 stars !!! P.s. keep the Porsche read more

Cheyenne was amazing as well as the food and drinks! Idk why these low scores are here! I'll be in every time I'm in town!

A relatively new addition to the area (2005). Barbecue appears to be their specialty. I've had the Brunswick Stew several times and it's DEEElicious, plus it's around $5 for a reasonably large bowl. By ordering two Brunswick stews and two soft drinks, a couple could get by on about $20, including tip. The service has always been at least decent if not very good. The place has a nice somewhat rustic atmosphere. It's always been clean, including the restrooms. Numerous TVs are displayed throughout the place. Be sure to ask for the squawk box that sits on your table so you can listen to the TV of your choice. I've never had to wait for a table here, but this may change as I bet its popularity will increase. Summary: above-average food, clean restaurant, good prices, competent service equals 5-stars in my book! --------------- Other items I have tried: onion rings... not the best I've ever tasted, but they were better than average; the ring of onion was a little thick for my taste. I didn't care for the honey-mustard sauce that came with it, but I'm partial to ketchup on rings. quesadillas... very good, spicier than most other places (hope you like black beans... I do) cornbread... decent by itself, but its served with "crushed pecan butter", which is fanatastic! bag of donuts... very good, these taste like the donuts I make at home by frying up the contents of a Pillsbury buttermilk biscuit tube. They are served in a brown paper bag to which they've added cinnamon and sugar. chocolate fudge cake... good, but nothing really special =========== My typical restaurant choices before Smokey Bones were Applebees, TGIFridays, and Ruby Tuesdays. This has now become my new favorite! read more

My friends and I ate here after a business meeting tonight. Our waitress/service was good. Unlike most sit down places, they did not offer or advertise any free bread for the table. It was only after my friend ordered some cornbread that the waitress offered to bring us some free garlic toast. Overall, the food was pretty bad. I ordered the Cuban Sandwich with a side of fries and a side salad. My salad came out first and a lot of the lettuce was brown. I didn't eat more than a few bites. When the food came out, I expected my grilled sandwich to be hot, moist, and flavorful. Instead, it was luke warm and dry. The fries were also cold. I split a pitcher of beer with someone else at the table, and it was $8.50 for a pitcher of Miller Lite. My total check was $17.09 without tip. When we went out and drove by the Chick-fil-A next door I realized I could have had a meal I would have enjoyed FAR more at a fast food restaurant for $6, and that their lettuce was probably the right color.... that put it in perspective. I will never eat at this restaurant again. read more

As a waitress myself, I am in disbelief with the service I received at this location. Our server Mike came to our table a whole total of four times. Drinks, order, food, check. There was no check backs. I ordered a 6oz sirloin and found out I was charged for an 8oz. I'm not sure if I received an 8oz. My whole steak I had to try an eat with a butter knife because he didn't come back. I had to stop another server to switch my drink and get me another fork. Really good food though): read more