Showed up for my reservation at 8 am for my 16 ft truck that I received confirmation on the day…read moreprior. Upon arrival they did not have a truck for me which made a mess of the morning. Very unprofessional and did not seem to care. They had no solutions to the problem. I took my business to U-Haul which was very accommodating and had me in a truck with in minutes.

Update to the review left 8/14/23 and apologies as I couldn't figure out how to simply add this to…read moremy other review. As stated, I reserved a van and was sent confirmation. Day of pickup, I was called and they didn't have any vans. I told them to cancel and they did. Two days later, their system charged my credit card $75 for a no-show fee. I had to call customer service and ultimately needed to elevate the matter to a supervisor until someone saw the absurdity of the situation. I cannot stress strongly enough how much I hope you choose any other truck rental company. This was a disaster from start to finish. Let's hope that I actually get my $75 back!

I was able to rent a truck there as a business with a $300 deposit from Patrick.. told him fully my…read moreintentions and upon return now I need to set up a business account with $2500 deposit and all rental fees due upfront! Jim was extremely helpful then became a real j**k after saying the same thing on the phone that he wasn't part of the initial conversation with who I spoke with in person when picking up the truck.. these guys ruined my business as I had a plan going into it based on my initial quote.. very unfair.. I'm barely making it and they pull the rug from under me with some crappy sales shit all of a sudden they don't care! Oh well is pretty much all I got! From super helpful and accommodating to who cares!! I'm stunned and my business will now be going bankrupt due to it.. The dishonesty cost me my business.. I was extremely communicative of my intentions and I was not told upfront what was involved..

Rented for 1st time this past week. The truck was clean and road ready. The rental process was easy…read moreand went smoothly. The staff is very helpful, courteous and professional.

Avoid if you can…read more They act like they are doing you a favor by renting you equipment. Have had defective equipment rented a couple times. They still wanted to charge for the time it was down due tot their negligence. Last visit, needed a mini skid for 4 hours and would not allow it unless paid for all 24 hours as they don't have a working hour meter on it.

Visited the store last week and no one was wearing a mask behind the desk. I asked why and was told…read more"We decided we are not wearing masks" "Tired of people coming in and making fun of us" "We keep our distance from each other" Normally I would give this place 4 stars, but not after hearing that attitude. I will find somewhere else to go!

I've been to this location several times when in need of a truck or supplies. The trucks are always…read morein short supply, they may have a lot full of trucks but none of them are available. Another time I came just to buy moving supplies, called ahead and no answer, and the only person at the location was occupied, I'll assume in the restroom, and took awhile to come to the desk, only to tell me they don't stick any of the items that their website says they stock. Had he bothered to answer the phone he could've let me know rather than let me drive all the way out of the way to buy only to be rudely told they don't bother with stocking the supplies, that's not what they're there for.

U-Haul is U-Haul. The truck itself was old, but it handled my local move. What I thought was really…read morenice about this particular U-Haul, they helped me out considerably with the rate WITHOUT my asking. How rare is that? I would use them again just because of that.

OMG... where do I beginning! We renter the biggest truck they had which was the 26 foot to move…read moreacross the country and it was such a stressful process since they did not have the " trailer" to carry the car at the same location where the truck was even through we made the reservation a month in advance and the drive to Arizona took 3 days since we had to drive very slow like 50 miles or less/hour do to terrible tires that were not serviced before they gave us the truck which was shaking and it sounded like the tires were skipping the entire drive to Arizona. One of the seatbelts was not working. The steering wheel was misaligned which was not easy to deal with during this whole drive. Overall, the quality of the truck was not good. The seating was just a long bench like one of those cars from the 50s very uncomfortable and we had to use few soft blankets and pillows to sit on that sort of helped during the long drive. Cabin space was enough for the two people and two small dogs but could have been better. I expected better from this company that was the reason we went with them not one of the others like Uhaul. The rental was not cheap either. We paid over $2000 for the truck rental and the fuel was $900 for this trip since it used more than usual do to bad tires. I suggest for anyone who wants to rent a truck from this company since they give you new car model for local move but not if you do a one-way, to really think about it first and really look at the truck if you do need to rent from here before you sign and get the keys. I wished someone told me this information on how moving companies operate. The truck was big enough to fit a house of two bedrooms and a garage even though we don't have many stuff. I can't complain about that. The truck had a water leak on the top so some of our stuff did get wet during the move. It would have been easier to operate the truck if we were able to get a newer model 2022 or 2023 not this old one from the early 2000. Truck drivers at the truck stops kept on pointing out to us the issue with the tires. We were not able to do anything about it since we did not notice the issue until we were out on the road. Also, it took many days to load the truck and we just sold the house and we had to give the keys to the new owner and leave. Using trucks from this company is good locally but not if you need to move far and you rent one-way since it seems like each location is independently owned and you get a old truck.

Rented a truck yesterday 26' scheduled for this morning for pick up at 7am. Showed up an hour late…read moreno trucks available no one called said it would be over an hour wait to get a smaller truck than what I asked for. Great way to do business.

This company was on time and ready to dolve the issue. What a great guy, knew exactly what to do to…read moreget me rolling. A great value. Nothing is worse than a road side breakdown. A big thank you.

Martin from QRoadside was amazingly helpful when I messaged him asking if he could come repair my…read moretire. He had me send him pictures of the puncture, and when it was clear he couldn't repair it safely, he helped me understand my options as far as getting the spare on and replacing the tire. He was so helpful and kind, even though I didn't even buy anything from him!

Trucks go in for issues and come out without issues fixed and then some! Been dealing with this…read morecompany for YEARS! How they can operate with so many unhappy people is beyond comprehension. Never would I deal with Ryder. Spend money on Penske. At least you know it will get done halfway right instead of nothing at all and excuses.