***First, a Disclaimer: This visit was during 'Dine Around Victoria', which offers prix fixe menus from participating restaurants in $20, $30 or $40 denominations for a month or so each year. The aim of the event, I believe, is to get locals out to sample some new places. I can only imagine that the staff of participating restaurants are run off their feet and may even dread this time of year. BUT, that's why the third star, to be fair. If we'd had this experience at a regular time of year, I'd only have rated our visit two stars***
Now that that's out of the way - we went to Smuggler's Cove at 7pm on a Saturday night. It was packed, and we were lucky to only have to wait 5 minutes for a table.
The waiter gave us our menus, we ordered water, and....he came back 15 minutes later with our water and took our orders.
Half an hour after that, my boyfriend flagged him down and asked about our appetizers. He said he'd check, never came back, but five minutes later someone else brought them to us. But before that happened, the couple next to us, who overheard, confided: "Just so you know - our food took over forty minutes. We were STARVING."
My boyfriend's crab cakes were really good. Decently sized, with a chipotle mayo that actually had some good chipotle kick. My caesar salad was average, nothing special, but pretty good, and not drowned in dressing which I often find a problem in pubs.
Our entrees actually came fairly quickly. My boyfriend was again the big order winner for the night. His seafood crepes were absolutely delicious. He really enjoyed them. The vegetables that came with it were really good, too, and he said "that was I think the best piece of cauliflower I've ever had." The rice was meh - we both got the feeling it came out of a box. No proof of that, but it was bland, and extremely uniform in both colour and flavour.
My ravioli....well, it kind of sucked. The marinara was far too sweet and had a weird honey-flavour which didn't work and was kind of off-putting. The ravioli itself was overcooked to the point of being flaccid and mushy, and there was no discernible mushroom flavour at ALL (it was Portobello Mushroom Ravioli, in theory). The garlic foccacia bread it came with was a bit burnt, but tasty enough.
Dessert was kahlua brownies with ice cream for both of us. Unremarkable, but chocolatey and basically sound.
The food wasn't great, but it wasn't terrible, for pub fare. But I have to say the service sucked. The only time our waiter asked if we were happy was when he dropped off the bill and said "And how was everything?" - long after he could have actually fixed anything we'd mentioned. We really were abandoned to our own devices almost the entire time, and our food took FOREEEEVER. Again, I acknowledge it was Dine Around time and probably more stress/larger crowds than usual, but I think good service would be to say "heads up - your wait may be a bit longer than normal", and when that is indeed the case, a smile and a "Just so you know, we haven't forgotten about you - your food will be along soon!" goes a really long way to showing you care. The truth is, we both kind got the feeling the waiter was entirely indifferent to us.
I might try it again sometime, if I happened to be hungry and in the neighbourhood - but probably not. The service really was pretty dismal, and the food wasn't good enough to make up for it. read more