Wow these guys are awesome! Prompt, friendly and courteous. They are true professionals with the expertise to quickly identify the problem, offer the best solution and get it done in a direct and neat fashion at a reasonable price! I will call them again and recommend them to all of my friends. I called them on a Sunday (the day before a holiday) and was called back within a half hour. They came out in a couple hours and had my clogged tub (washer and sink were backing up in the tub) fixed in a little over a half hour. I went inside to run the water and everything drained as it should. When I went back out, everything was neatly back in its place (even my messy hose). CALL THEM! read more

Ok, I really can't say anything bad about a company that came over right away on a Sunday morning because I had a leak in my house. Water coming through my bedroom light fixtures and pouring in my closet! Thank goodness I knew where the main line was and shut it off right away. Andy came over within the hour! I couldn't find ANYONE to come at the last minute, not even my own plumber, who was in San Diego at the time. (I love him too :)) Andy quickly found the leak and turned off the toilet where it was coming from, giving me back access to my water!!! I thought we'd have to go stay at a hotel, but NOT! YAY!!! Ady and Michael came back two days later, ready to repair the leak and the toilet. Thank you guys so much. Did I mention that they're really nice. Thank goodness for my girlfriend who referred me to them. read more

I called Snake Masters with a list of things to do in my house some in the bathrooms and a lot more in the kitchen. Andy was able to come over and give us an estimate within an hour. His fee was reasonable. Between last Saturday and today Thursday, the guys came to our house four times, coordinating with the stone setter and the delivery if appliances. If have done a re-do of your kitchen you know how unexpected things can come up. Andy and Mike handled these problems like there were no issues. They repaired replaced and took care of every detail that needed attention. Andy knows the rules and regulations and will not install anything that does not comply with the rules. The team is honest, professional, always on time, respectful and goes above and beyond in their service. I will use and refer them to everyone I know. So if you need a plumber do not look anymore. Snake Masters is the company you should call. read more

They were scheduled to arrive between 4:00 and 4:30. They were nice enough to call at 5:00 and let me know that they wouldn't be able to make it until some time between 6:00 and 7:00. Great. I left work early to make sure I'd be home in time for your arrival. it's now 9:00 and there's no sign of these clowns. Will. Not. Ever. Hire. Or. Recommend. Ever. read more

Ok! So I'm not a dummy but at a certain point i realize, I need a plumber. There always is this thought that races in the back of my head,"will he try to get over on me, will he really be a snake??"--- you ever think that? I called and promptly within an hour there was a knock at my door....... Harry the plumber came over` an within an hour, he had resolved my problem and honestly was polite, respectful, hardworking, and professional. I felt so confident in his work ethic that Snake Masters has gained a loyal customer, thanks again to Harry the Plumber!! read more

These guys stood me up three times in a row. Slackers. I have to find another plumbers because they could not show up when they said they would. UGH. Update- 10/22/15 The owner of the company reached out to apologize for his employee's lack of professionalism. I appreciate when people take the time and try to make right for their mistakes. read more

My ridiculous kitchen sink clogged and these were the only plumbers I could find who were available the same day. Luckily it was a SUPER easy fix and not an actual clogged drain (I'm lame). The service call fee was less than what was charged by a different plumber who arrived an hour late to fix a previous non-issue (again, I'm lame), so that was appreciated. Thanks for the kind and communicative service! read more

I'm really glad I didn't purchase the Yelp promotion, although I really wanted to! And the deals online were very tempting. We called Snake Masters yesterday around 5:30pm and were told someone would be out around 8-9pm (they claim to offer service until 12am) to help us with our drain issues. I know it was a Sunday so I was totally okay with a wait because I understand people have families, eat dinner, etc. 8pm rolled around and still no one or no call. Finally a little past 9pm we got a phone call saying no one was available to come out. (I would've appreciated an earlier notice so that I could have had time to call another company!) The man said someone would call our home today around 8-9am to schedule the service call. I counted on the 5 star rating on Yelp which usually never misguides me, but felt clearly ignored this morning. It seems many plumbing companies are starting to lack common courtesy and professionalism. In the end, I ended up calling another local company who came immediately - and paying substantially more for a service I could count on (which I didn't mind). Based on this experience, will not recommend Snake Masters. read more

I had the worst plumbing problem at my house. HUGE THANKS to these guys that came out and saved the day/world! I'm beyond pleased with their work. They were super efficient, experienced, reasonable and very professional. I will highly recommend them to anyone that has any plumbing issues. As for my experience all I saw from the working team was dedication, commitment to excellence & exceptional results!!! Again thank you for brightening our lives! . read more

Great company, I called on Saturday afternoon, with in a short (1 1/2 hrs) a great guy was at my house, he explained everything, checked with his boss to offer me a better price, he cared, he worked hard and i was pleased. They know their business and treat you well. Kirk read more

Kudos to Snake Masters Plumbing & Drain Service I am a professional property manager and my company just switched to using Snake Masters Plumbing & Drain Service and I am very happy. They show up on time, do an excellent job, submit free estimates and invoices same day. After 10 years of dealing with all types of vendors, I can say that Mike, Andy and his team really deliver on there service. Very happy with the responsiveness and quality of work. Highly recommend! read more

I called snake masters to give me an estimate after i had some other company here. Technician mike came out with in 30mins and looked over the job. Not only he fully descriptedly explained me my problem, but he gave me a price no where near the previous company. Great honest , clean professional plumbing techs. They did the job the next day now my plumbinig is working fine. Its was a great experience. Will recommend to friends and yelpers! Thanks again mike read more

After the city employees broke my water line for the 2nd time in 30 day I had no water for 2 days. After getting very angry they tell me do you know anyone? I called a few places and not one of them was willing to come and help same day. I spoke with Mike and he was on a job said we can be there in about 1 hour. Shows up on time and got to work right away with 2 other guys after 30-45 mins they fixed all my problems without any hassle or problems. If your looking for really good plumbers call these guys they ROCK!! Thanks for all your help Mike and crew. read more

OK, so I am a General Contractor and a commercial asset manager-so I understand how things work. My main line stopped up tight (of course on a Saturday), shutting down my house. With a wife and two daughters in my dwelling, this is very bad-they like it better when the toilets and sinks work, go figure. I HAD three wonderful, trusted plumbers. One moved, one retired and, of course, my remaining plumber went on vacation until the middle of the month. Plumbing out of commission, daughters and wife giving me the fish-eye, my guy is out of town. Sweet. Lovin' life. Enter Mike Diamond Plumbing. See my Mike Diamond Plumbing review. I called them without going to my trusty Yelp. I know, swat my bum, stupid mistake. In a nutshell, they failed to unblock my main, tried to overcharge me and then left me with doo-doo (yes, actual doo-doo) in my side yard next to the clean-out they should have, but refused to use (without charging me $520.00, a STUPID amount of money for the task). Now it is Saturday night; Mike Diamond Plumbing blew away my afternoon while I waited for their bait and switch hucksters disguised as plumbers to show, and then blow. My final words to the cheeky bastards were "get the F off my property, thanks for nothing". (Note: I did not say "F", and the F doesn't stand for frankfurter.) Net cost: $0 (If they had tried to charge me, blood would have been shed, and not mine either), irritation factor 100+. Off the scale bungholes. Now it is a lovely Saturday night with a doo-doo brew in the side yard, The fish-eye glances have now progressed to full stink-eye. YELP ME! I removed my brain from the jar on the nightstand, placed it back into my head and entered the appropriate search term into Yelp (I believe it was "drain cleaning" ). SNAKE MASTERS PLUMBING AND DRAIN pops up. I call, and a guy huffing and puffing with the sound of clanking tools in the background answers. Friends, THIS is what you want to hear. You DO NOT want to hear "I Have Carnal Knowledge of Your Dog plumbing! How may I help YOU?" None of the good plumbers I have used have a chripy front office person. Usually a grumpy wife or over-worked office manager/receptionist. I spoke to Mike (NOT Diamond). By this time it was 7PM or so, and he said he would have a tough time getting to me that evening-but he would try. What I didn't realize was that he was in Pasadena, I am in Santa Monica. This is a fair schlep for a Saturday night. I figured the damage was already done & I didn't feeling like dealing with it any more that night-so we set up for the next morning (Sunday, not a great day to try to get a plumber out, normally). I also explained the problem and he quoted me what I thought was a totally reasonable price, especially being that the service call was on a Sunday. MIke and Randy from SNAKE MASTERS showed up on time and got right to work. I have a cranky line and it took some doing to get the bugger flowing again, but they got it. It took them about an hour or so. LOVE THESE GUYS. Down to earth, honest, decent guys that showed up on time, knew what they were doing, and knew how to work. Terrific. Then he charged me LESS than what he quoted. Swoon. Now I have another plumber. I am also referring him to my property managers. MD can bite the big weenie. Campers, the lessons are as follows: 1. Remember to put your brain back in when you get up in the morning. 2. DO NOT call Mike Diamond Plumbing unless you are consumed with self-hatred. 3. Yelp is indeed a stalwart and trustworthy companion, use it. 4. Call SNAKE MASTERS PLUMBING AND DRAIN if you have a plumbing problem, they're great. You may stop reading now. read more

We are selling our home and an inspector stated that our water heater was not up to code.....so I looked on Yelp and saw that this company got great reviews and gave a call. I was told someone would be here by 5pm. He was a bit late but no worries... he came in and was very nice and professional and apologized for being a little late. We told him the issue about the water heater and he went and looked at it and then advised us that it DOES meet code and there is nothing we need to have done to it!!!! He wrote up a receipt and mentioned that in the comments and charged us $25 for the visit and he was on his way. His name was Mike and we are very happy we called this company and they could have attempted to charge us money by saying we needed something that we didn't. I would definitely use them again in the future. read more

I had some plumbing issue called couple places they give me appointments but never showed up. I called snake Masters they gave me an appointment showed up 10 minutes early before appointment. Andy show up very professional very knowledgeable . I had some drainage issue they told me not to worry . Gave me a reasonable Price they fix it in couple hours . I'm very satisfied with this company I would definitely use their company again. Thank u Andy read more

I was really happy with the services provided. The team was courteous, efficient, and provided great customer service. They have excellent prices and are very professional. I found them to be reliable and would definitely recommend them to everyone. read more

Called with what we thought was a clogged drain and they responded within two hours! Apparently, the issue was much more complex as the houses plumbing is all original from 1922. They got it to drain more efficiently and even gave us a free estimate on how to completely fix the issue (couple pipe replacements). Although we can't make those changes now, they will definitely be the one's we call when we do! Thanks guys! read more

Thank you Mike and Andy for being reliable, punctual and fixing my issue quickly and neatly.

Like another reviewer, also got stood up. Left messages, no return calls. Was given a 5pm appt. Called after 5pm and left a message. Called again at 6pm, finally reached someone and was told they'd be by in about half an hour. Finally gave up waiting/calling/leaving messages at around 9:40pm. Have had great experiences with them in the past, so really bummed that they majorly dropped the ball this time. When we called they had told us to ask our neighbors to forgo using their kitchen sink until they arrived, because our kitchen sink was clogged and the sinks share a line, but they never showed! So not only was our time wasted, but we put our neighbors through an annoying situation for nothing as well. read more

They were very fast, very nice, and answered all my questions in detail. And gave me a couple tips in case future problems came up!

These guys are amazing, I'm in the flooring business, every time we have pluming emergency issues we call and within 1 hour they are there to fix the problem in a very professional matter and at great rates. I would recommend them to anyone. read more

Affordable and professional. Two things that are rare yet so important. Had to snake my drain way down deep and these guys were fantastic, clean and way more affordable than another company on Yelp that got 5 stars. I will definitely call Mike back for any other plumbing needs that arise. If you are in their area, don't hesitate to call these guys! read more

They're friendly and honest, they get the job done quickly and even clean up the mess before they head out. I called around about 6 different places to get a trash disposal replaced under my kitchen sink to see who would give me the best price, and Snake Masters were not only the most reasonable, but most communicative and had the best reviews on Yelp. I would definitely work with them again if I encounter plumbing issues. read more

What can I say about these guys! Amazing work. Had a major problem with my plumbing. They had it all fixed. Very professional and they sure know what they are doing. I called another plumber and they wanted way more money. These guys are also affordable. Thank you again for all the hard work!!! read more

Had a clogged drain called out snake masters. Told me they'd be here in an hr and were actually here in 30 mins. Took care of the issue in a fast professional clean way. Will for sure use these guys again. Superb job! read more

This is a great place to get any kind of plumbing fast service clean and on time will definitely use them again

Mike and harry came to fix my disposal very nice people. They were very professional and worked quickly. I would call them again in the future. read more

I wish I could leave a negative review. These guys will only make false promises. Don't rely on them to show when you expect them. Call them to ask where there are...won't answer. If you want someone prompt and professional call Andy's Plumbing & Rooter. read more

I can't say enough good things about Snake Masters. The only thing I can say is that I myself am a general contractor and I trust all my plumbing needs to these guys. Very responsible, reliable, professional, very reasonable prices. I've worked with a lot of plumbers before but I finally found the right guys with Snake Masters. Trust them, they will give you top quality work! read more

"I called & "Andy" was the technician that came to my house. took care of my low water pressure. He was very professional & charged a reasonable rate for the work. I will definitely use them again" read more

Called several plumbers when we realized we had a pipe leaking under the house (previous plumbers shotty work). Snake Masters was the only one willing to give me an approximate estimate and a realistic time frame. They came first thing the following morning and provided me with a way to bypass that pipe so we didn't lose all water. The technician was quick, clean and helpful. On the speed dial now! read more

We are first time clients for Snake Masters. Called them for help on unclogging our kitchen sink that keeps backing up. We decided to try a different plumber because our usual plumber seems to fail at completely fixing our plumbing issues first time around and it takes a few days before they can schedule us in. Today is Saturday yet Mike (of Snake Masters) was able to schedule us within 2 hours and his crew arrived on time. Mike and Harry were very professional, I appreciate the great attitude ,but most of all, I'm thankful that they fixed the problem quickly and with a 30-day guarantee. With the yelp coupon, the pricing was a great deal! read more

I called them last night as my sewer water line was backing up. They confirmed someone will be there in an hour by 9:00 pm. At 9:30 pm I called myself to be told that they cannot do the service tonight. However they can have someone out early morning. I said that's fine. I asked the manager to come in by 8 am to be there. At 10:30 am the manager called to inform me no one has showed up. I called again to be told that someone will be there by 11:30 am. I drove to the site myself to meet the guy. No one showed up. Then they didn't even pick up my phone. At that point I called someone for the job. What horrible service. If you don't know how to run a business don't open one. read more

I'm updating my review after the company reached out to me and explained why they missed a scheduled appointment. They showed up right on time ( the second time) and did a thorough inspection of my sewer. I'd recommend them to anyone. read more

Snake master helped me a couple of times to open my toilet and helped my parents shut off there emergency gas shut off also. They were very professional and on time with their service. I feel comfortable and confident to recommend Snake Master to my friends and family. Thank you Snake Master read more

** Update - Mike and another technician came this morning. The line was mostly clear with some debris near the city side of the sewer line. They cleared it again. As for the backup in the house, they tell me now the p trap and lines from the tub are bad? Supposed to have someone fix it tomorrow and promised a discount. I'm VERY happy with Mike's response and approach to the issue. Let's see what happens tomorrow! * Update. Owner read my review and Mike called. He promises to be here tomorrow morning to fix the sewer line. Called a got a same day appointment between 12-1:00 pm. Showed up about 1:20. Said my sewer line needed the hydro-jet machine which would not be available until the next morning. I had already lost a days pay the previous day, so the next morning I left the workman with a check for the agreed upon rate. Tried calling repeatedly throughout the day and got a busy signal. Came home to find no receipt in my mailbox as requested and the drain still clogged. I've called several times this evening and both lines are still busy. Sent an e-mail. Placed a stop payment on the check. VERY unprofessional. Still can't use water as the sewer line is completely clogged. read more

These guys came out within an hour. Gave me a great price and took care of my plumbing problem. Thanks a lot. Will definitely recommend.

The Snake Master guys were quick, professional, communicative, and did the job for much less than I was quoted by other services. I had a very clogged bathtub that I needed looked at right away. Although it was late and already dark, Snake Masters came and quickly let me know what was wrong and told me their fee. Although they needed a couple of parts, they went ahead and ran to a store and came back to make the repair that same night. No waiting around needlessly, no second appointment necessary. The guys even had me take a look at the issue myself and explained the needed repair. My tub and the drainage works great. I will definitely call them again in the future. read more

plumber Allen was really helpful and was really punctual. Definitely recommend this company to all of you guys out there.