My wife and I were extremely disappointed and upset with the condition of our belongings, and a…read moremissing Dell Inspiron computer, when our shipment finally arrived at our new location.
We contracted with AMERISAFE MOVING, who used the key words Top rated, Full Service, White Glove. We had no idea and were not informed that AMERISAFE would subcontract our move to ALL POINTS MOVING & STORAGE. Had we known we would have done our research, saw the very low ratings that ALL POINTS received from other dissatisfied clients, and would have avoided using AMERISAFE and ALL POINTS. None of the AMERISAFE Ascertions were met. The final binding costs increased by a third. The increases were eyeballed, not measured. We were told that the "load" would be measured and weighted at the warehouse, however, half of the extra cost was paid at pick-up and the remaining half at drop off. The pickup was at our apartment complex in NYC and we were charged an additional one dollar a foot from truck to apartment. The first 75 feet were "free", however the distant in the City was many hundreds of feet. We were also charged two $75.00 elevator fees at pickup and one at drop off, when there should have only been two. The promised drop-off date was extended by 7-days leaving us at a logistical disadvantage. Communication was poor. My inquiries were treated as an inconvenience.
Valuable artwork, guaranteed to be packed and handle safely, were jammed into three boxes without any protection. The drop-off supervisor was witness, at our request, to the unpacking of the artwork. Six important pieces were badly damaged.Two pieces had to be sent to an Art Conservator for repairs.
Glasses and dishes were broken, furniture was marred, scratched and damaged, a computer was missing, and several items were missing from the inventory. The inventory list was a multi-copy carbon and I was given the semi-legible bottom copy to review among a myriad of other " sign here" "Initial here" impatient instructions.
The missing computer contained important and confidential files. The corresponding 24" monitor showed up without a mover's sticker, was not on the inventory, and had my wife's name not been on the original box, it would not have been left with us.
Other damages included a torn antique lamp shade, broken lamps, missing finial, and several scratched and damaged vintage picture frames, the list goes on.
I tried to get some satisfaction by addressing my concerns with AMERISAFE & ALL POINTS to no avail. They both seemed accustomed to dealing with dissatisfied clients and referred me to CSIPROS. I filed a claim with CSIPOS as instructed,10-days after the drop off, allowing time to assess all of the damages. CSIPROS sent me acknowledgement of the claim, however they informed me that they were a third party, not affiliated with the movers, had no knowledge of or access to documents. That "the intent to file a claim does not constitute a claim". Detailed information would have to be posted to their website, such as inventory box numbers and items contained in the boxes, which does not exist. Our fourteen pieces of artwork, for instance, were inventoried in Box #1, Box # 2, Box #3 without specifying which pieces were in which boxes. We were further instructed NOT to repair any damages and to save all boxes, many of which had already been removed by the drop off crew for an additional fee. Actually, they told me they would remove the boxes instead of reimbursing us for the extra $75 elevator fee.
I've attached some photos, however, we simply want to put this entire experience behind us, as we have no expectation of reaching a fair & just settlement with any of the entities involved, and I lack the energy to do the dance.
This entire moving experience started out to be reasonably affordable, clear and simple and turned into a nightmare...So beware.