Went in to a State Inspection. Staff are very nice and helpful. You are even sent a text message…read morewhere you can approve or decline the services they offer. When you go back to pick up your car, you just pay for what you approved. Very efficient staff!

Terrible customer service. They act like they don't want your business. Called ahead to see if I…read morecould get an inspection done. They told me I would need to leave it there all morning but what they really meant was that they didn't have the time to do it. At 1pm they admitted that they wouldn't be getting to it any time soon. I get it, things happen and things get backed up. All they needed to do was acknowledge the problem and apologize for wasting my time. Instead they handed me my keys back with a smile as if my business was a complete bother to them.

First I will concede that 98% of what occurred was my fault because I broke my cardinal rule of…read moregetting on the road without doing my maintenance. My MINI, just shy of 130K, inhales oil these days so the 8000-10000k recommended interval between oil changes is LAUGH OUT LOUD hysterical. I'm getting 4K at best. At. Best. We had some last minute business to take care of in VA Wednesday morning and my Tuesday was swamped. There was no way I could get the car to my trusted mechanic for an oil change. I was miffed about this since the maintenance countdown was at around 800 miles when I left. Still, I reasoned that I could just take care of it in VA (and secretly prayed I wouldn't get the low oil warning while on the highway). We made it into town fine. Last night on a 4th meal run the dang low oil light came on (3,000 miles since my last oil change mind you smh) and I said welp I'll just get an oil change anyway instead of topping it off. Now, I've only had dealer changes under maintenance plan or at my actual mechanic so living like the proletariat and going to a quickie lube service did not bring me joy. The $15 off full synthetic coupon did. As did the fact that I could sit in the car in my jammies. Ahem. I pulled up and was in the service bay within 10-15 minutes. This is when the fun started. No one could get my hood open. It's basically just a double tap on the hood once I pop it from inside. At one point there were 5 people trying to get it open. Hello - doesn't anyone YouTube??? During this roundabout the mulberry bush that was the bonnet, someone else asked where is the brake fluid? Like--- I was asked about all the services that don't actually need to be done and declined natch. Then I was told my front wipers were fine (they aren't, they're shredded like cheese) but the back one was "a little flat." It's actually perfect. I bet if I did a price comparison on front vs back wipers id fine something interesting... Again, I declined. Oil change is complete and I roll off only to see that the service light wasn't reset. So then I rolled back around lol. At one point my brother texted me "dude just get the hell out of there." That said, the employees were nice. I don't see too many MINIs in this rural town and experience is the best teacher so I guess they were learning on the fly. I was hype about the total $104 price for a full synthetic oil change. MINI and my guy typically take me behind the woodshed for $130-$140. But they also know where the brake fluid is sooooo. The real test will be if I make it the 500 miles back home unscathed. I will say though it rides like butter now, so something went right.

Grate service they wee very attractive with everything in my car even checked the battery without…read moreme asking grate job team

I was a bit nervous about Firestone after I had dropped my car off right before closing to get a…read more coolant leak figured out seeing some of their reviews. I got a quote a little higher than I wanted, so I called around and it was about 200$ more at both places I called. As a female college student who has a mechanic for a dad, I had some questions I wanted to ask to make sure I wasn't being ripped off. When I called Firestone back to ask those questions, I spoke to a woman needed to put me on hold about three times to get answers. Finally, she came back and somehow the price had gone up about 40$. I asked her how that was possible and she said "I don't know that's just how it is." I asked her another question and she then proceeded to hang up on me, as if my car was not literally parked at the shop to be worked on. I immediately called back and a man named Matt answered the phone. Matt was more professional than the woman I spoke to and answered all my questions and listened to my concerns. I think due to the woman being unprofessional and hanging up on a paying customer, they gave me a discount which was very much appreciated. When I went to pick up my car, the woman then rudely questioned my discounted price in front of me. My discounted quote was upheld. Firestone was able to get me in very quickly and get the parts needed quickly as well. While I don't appreciate being hung up on for simply asking rather routine questions, every other staff member I spoke to was very nice and helpful. Thank you Firestone for taking care of my car and my wallet! And thank you too Matt as well.

If I could, I would give negative stars as I got an oil change and waited two hours. On the way…read morehome my oil pressure light was going off and I thought because I just got an oil change I didn't think anything of it. Come to find out the completely wrong oil filter was put in my car resulting in my engine to lock up and now have to pay for a brand new engine. Customer service was awful as when I called to ask what could be the problem the day of the oil change they said "I don't know what could be causing it" and not know the issue, let alone put a completely wrong oil filter in a car and letting the customer leave knowing it was wrong, what if it was your car?

One of my tires suddenly had a big drop in PSI and I could not for the life of me find the issue. I…read morecalled NTB and got an appointment same day for the next hour. When they called me back, they told me they couldn't find anything wrong with the tire, even after they took it off the vehicle and everything. Since nothing was wrong, they didn't charge me any fee or anything! They even replaced the valve on the tire for free for me incase it just wasn't reading right. They even checked things like my break pads and battery. Thankfully, they found out my battery (less than a year old) was almost dead! Thank god they checked or I could've been stranded somewhere. Michael was the individual who called me back I believe, so I assume he was one who worked on my car. Thank you NTB and Michael for your help and service. If anything is ever wrong with my car, I know where to go!

We used this location due to an emergency. My father's tire blew out while we were headed home and…read morehis insurance provided us with the closest location available to replace the tire. I called them up while we were waiting for our tow and we discussed if they had the tire in stock or if we could just go with what they did have. The person I spoke to was so helpful, she looked up the tire and said it needed to be ordered. I was also told they could replace all four tires and get us on our way that day. We ended up going with that option and were able to be towed to the NTB in time to get that done. Joe and his team kept us informed throughout and got us on our way as soon as they could. Everyone was just so helpful, we are beyond grateful for the help and courteousness.

great guys, and reasonable prices and upfront and honest…read moreFixed a problem that I was left with from another local memchanic

I was in town for a Graduation Ceremony at VT in May, when my dashboard lit up like the Fourth of…read moreJuly!! I was on my own but called my husband who found this place on a Google search...and it was open on Saturday!!! I called and brought my car in. I got my car back in an hour!!! The manager told me that I can drive my car home...as long as nothing else went wrong...It was a five hour drive home...and I made it!!! I don't know how I would have gotten home without the help of this place. Can you imagine a 5 hour tow... Naturally, took the car into the dealer the next day. A 1000 thank yous to this place...

I had never seen or visited a Walmart Auto Center until this one and let me tell you, there really…read moreshould be more of them. I have now come to this location several times and rely on it for my car needs! The oil changes are affordable and fast. They inspect your vehicle thoroughly and call you if they have questions or think you need something done to your car. The service is professional and the employees here do the best work. Highly recommend this place for your car needs! They sell tires and batteries as well.

Dropped my jeep off hours and without an appointment as it was shimmying and rattling in the front…read moreleft and felt unsafe. They were Very responsive and called with a diagnosis (broken lug nut and lose tire bar, plus worn ball bearings) and estimate within hours of opening Monday morning. They estimated work to be completed Wednesday and called me Wednesday morning to say the job was done and under the estimated price. This was my second visit to the shop (first was for state inspection). I feel very confident and comfortable using this shop.

Once again, M&M Tire & Auto Service come through for my daughter! This is what a small-town,…read morefamily business is all about! Mt daughter had a blow-out and not a lot of time to shop around or wait for a repair. She contacted M&M and they told her to bring it in and they'd take care of her. She changed the tire and dropped it off. The tire wasn't able to be repaired, so they matched the current tires she had (from M&M), changed it out, and had it ready quickly. The customer service is just incredible here. Living a distance away, it makes me much more comfortable knowing a company like M&M is around.