My cat was provided two boxes of antibiotics that were to be mixed and then refrigerated. After one…read moreweek when I open the second box, the medication is already mixed. I went to the clinic to explain, and the older woman receptionist said I needed to read the box as it says "mix & refrigerate". First off, that was a rude remark and secondly, I did read the box (hence why I'm now on the second box of antibiotics). She then proceeded to tell me that they always premix the first box-- I said that was not conveyed to me when I received the medication. She went and got a new box of medicine, dropped it on the counter, and said "next time read the instructions"! Very unprofessional demeanor and conduct so I asked to speak to her manager. The manager came out and was just as rude and unprofessional. They have now lost two patients as we will not be returning to this practice!!

I've had bad customer service more than a couple times. Concern and compassion also gets a three…read more They are very expensive.

I've dealt with the staff here on several occasions and find them efficient and caring. I've had my…read morerescues brought here and it's like coming home. I've watched the doctor relate to my animals and seen them respond in a positive manner. I've also had to bring animals here to be put to rest, and they treat their human customers with respect and understanding. I do recommend this vet. Just remember: treat their staff well. I've seen some rudeness from folks in the past. These people do their best and that might take time.

​I brought my 6-year-old dog here to establish care, get an annual Lepto booster, run routine…read moreheartworm and tick labs, drop off a fecal sample for testing, express anal glands, and check thyroid levels. My dog is already diagnosed with hypothyroidism and has been stable on daily Levothyroxine. I specifically requested a routine post-pill Total T4 test when scheduling the appointment a week in advance, and I reiterated this when checking in. ​From the start, the office was completely disorganized. The staff claimed they never received my dog's medical records, even though I called my previous clinics from the exam room and confirmed they had forwarded them days prior. I waited over an hour in the room with zero services completed. During that time, roughly five different technicians rotated through trying to take my dog back or presenting contradictory care plans. The first plan omitted the thyroid test entirely. While waiting, I could clearly hear Dr. M. S. Zaffer yelling at his staff in the back area. ​When Dr. Zaffer addressed the thyroid test, he insisted that a Free T4 was mandatory and claimed a Total T4 was inadequate for dosage monitoring, despite our previous veterinarians routinely managing my dog's care with annual Total T4 tests without issue. He became noticeably argumentative and condescending, sarcastically calling me "Doc" and asking how many hypothyroidism cases I had personally dealt with. He then brought me into the back treatment area to push the test on me again, stating he had never experienced this kind of resistance before, and began raising his voice when I held firm. ​While he eventually conceded and said he would run the Total T4, he returned to the room minutes later holding an old diagnostic record from two years prior, questioning why my dog had a Free T4 run at diagnosis. When I clarified that Free T4 was used during the initial diagnostic phase, Dr. Zaffer abruptly stated it was "best for me to leave," effectively refusing routine care, vaccinations, and basic wellness services because I advocated for standard monitoring lab work. ​Berating staff, losing control of one's temper, attempting to intimidate clients, and abandoning patient care simply because a client's informed request to continue established care bruised his ego is unacceptable. I strongly advise pet owners to seek care elsewhere.

Understaffed and overbooked. It's been like it for years I just want to get my dog a check upread more

When my dog wookie had a bad skin problem only dr malburg knew what to do. Wookie went on to a…read morelong and happy life. Wookie loved going to the vet as long as it was north gratiot. I have to bring my dog there today and I'm sure she will get only the best treatment.

I have give one to post comment. Avoid Bansfield pet hospital is dangerous. The must hire just…read moreabout any vet as one my dog had seen was very incompetent/ neglectful and lacked standard of care resulting in death of 10year old Sheltie. Then went report to state and guess who also works for Bandsfield Hospital you got it. I would think this is conflict of care but also shows why complaints are not resolved

Cannot say enough good things about this place. My bengal cat is my absolute everything and taking…read morehim to a new vet was nerve racking! They treated him super quick and efficiently for a UTI. The vet called me herself with detailed updates throughout the day and every single staff member I spoke with were equally informative and kind. Thank you for such a great experience and I'm so glad we found such a great vet close to our new home !

Everyone here is always so kind and gentle with my pets. I've never had an issue getting…read moreappointments when needed. I recommend Creekside.

Creekside used to be a wonderful vet for us. Unfortunately, after the change in ownership and…read morelocation, my experiences have been very different. I've had several situations that made me uncomfortable and ultimately led me to seek care elsewhere. For example, during one visit a vet strongly promoted a product while mentioning their student loan burden. After a surgery, a stitch was left in place; when I brought it up, the way the situation was addressed left me feeling blamed rather than supported. I've also felt pressured toward additional procedures that didn't seem medically necessary for my pet at the time. Lastly, I noticed a big change in my dog's behavior during our visits. She would begin shaking the moment we pulled into the Creekside parking lot. She has never reacted this way at any other vet or location. She's normally a very confident, relaxed dog, so seeing her shake like that was heartbreaking. It was another sign to me that this wasn't the right environment for her. I understand that every clinic has its own approach, but based on my experiences, Creekside is not for me.

We had our first visit yesterday and love the place.Very clean,professional,and all the staff were…read morepleasant and caring .So happy we made the switch from the other place we were going to

First off Snider Veterinary is very expensive. I don't mind paying and I've been taking my dogs…read morehere for at least 15 yrs. I called there because my dog sprained her leg and they could not manage to get her in for a look. They are charging tons of money, and when you actually need them for something other than a scheduled heart worm check up, they won't see you. I was told to take my dog to an emergency clinic. I will be finding myself another Vet, obviously they have too many customers. This is not the first bad experwince I've had, since Dr Snider Sr has retired and the children took over, service has gone way down. I would mortgage my house for my dogs if I had to, but not for crappy service.

After a friend's recommendation, I decided to try this vet about a month ago. First, when I called…read morein the morning they were able to fit me in same day which was amazing already because my cat had some extremely concerning symptoms. The staff was very friendly and caring. Dr.Syed was extremely thorough, compassionate and took A LOT of time answering all of my questions, and explained everything that was going on to me. Despite having a bad diagnosis for my cat, I felt very educated and heard 100% by the doctor. I never felt rushed, and appreciated his honesty and advice. Side note-They are also extremely reasonable on pricing- for the exam, basic bloodwork(blood sugar test/kidney test), an x-ray and meds was only around $250. Anywhere else around would have easily cost WAY more then that. I HIGHLY recommend this office and they definitely have made a loyal customer out of me.

Great job taking care of our dog's dental cleaning went above and beyond he felt so much better…read moreafter getting some tooth and mouth issues taken care of

The doctor and techs at this hospital really went above and beyond to resolve an emergency…read moresituation with my cat. My cat got get unexpectedly sick on a weekend evening. This was after multiple days of extreme heat and wildfire smoke in the area, so there were a lot of sick animals needing care. Though they were extremely busy, they immediately took my cat back to check his condition and, because he had a fever, got him comfortable on a cooling pad while we waited for an available room. During the time I waited in the lobby I watched the staff keep their cool in a very stressful situation. They were so incredibly kind to every pet parent who came through the door or called on the phone. They worked diligently the entire time I was there, to make sure every animal was being taken care of and every human was being comforted. My pet spent 2 nights and days at the hospital getting treatment and the staff was so kind every time I called up to check in. They were very understanding and compassionate. The doctor prescribed a mixture of antibiotics and other medications to continue treatment at home and my cat has now made a full recovery, with a clean blood test.

It's the only place near us for weekend emergency care. Anything else that says "hospital" doesn't…read moreactually see pets in an emergency, unlike here. We've had to take our dogs here twice for eating things they aren't supposed to. They are beagles so it's a battle. Once it was chocolate. They induced vomiting, and we went home. It didn't take long. The second appointment was rough. My dog ate a bottle of my medication. He was having very scary symptoms, but they triaged him to a lower level when another dog came in with seizures. We were there around 6-8 hours, and they ended up keeping our pup overnight for observation and to give iv rx. It was really hard to be in the exam room for so long when given no information and worrying if our dog was going to die. I eventually assumed, well I guess he's going to live, if they are letting us sit around in the room this long without seeing the doctor. In the end, they have taken great care of our dogs and have to triage based on the volume and lack of any other hospital nearby. The price they quoted actually ended up being less than expected, and they refunded us money back. It's clear they care about people and pets.

I think everything must have changed at the office as I have had nothing but good experiences with…read morethe doctor and staff. She's very caring and the staff is as well.

I tend to take my dog with me everywhere I go. Recently I was visiting family in New Baltimore. My…read moredog had an issue. Not eating. Not sleeping. Something was wrong. I searched online and came up Dr Fitz! Good thing I did. My buddy needed emergency surgery. The staff was excellent. Dr Fitz was awesome. If your looking for an excellent place to take your pet. This is the place. Highly recommended. Geoff Keith Rose City Mi.

Dr. Barta and the entire Veterinary General staff are always beyond exceptional! Most times I call…read moreGail answers and she always ensures I have all my questions answered. We moved to Omaha Nebraska about 2 years ago and every time we're home for the holidays, we make our appointment to visit Dr. Barta to ensure Poppy gets her canine influenza shot and her flea tick and heart worm medicine. It is so comforting as a pet parent to have a vet who has been with your animal since the day you adopt them and that is constantly in contact with any local ER vets and keeps up to date records with the vet from Omaha. I truly am so thankful for the entire staff and the impeccable care they provide!

I have taken both of my dogs to Dr Barta he opened his doors here is Shelby Township -- it is sad…read moreto say the staff and manager are not professional there was a miscommunication with an appointment and the bottom line is if I didnt pay the 50.00 Patty the manager said go find another vet!!!!! What happened to professionalism and the customer may be right -- the lack of accountability of staff and being unprofessional to customers is astounding --- Do not go here the Dr is great but the staff is not who you want taking care of your pets. Update - Patty the documentation Lexi put in chart is not accurate- again the lack of accountability and unprofessionalism is astounding- I do understand it may be hard to listen to constructive criticism- it is sad you are not using it to improve staff skills Unfortunately Dr Bart's business suffers due to your lack of honesty and enable the staff to have no accountability of their actions