My cat was provided two boxes of antibiotics that were to be mixed and then refrigerated. After one…read moreweek when I open the second box, the medication is already mixed. I went to the clinic to explain, and the older woman receptionist said I needed to read the box as it says "mix & refrigerate". First off, that was a rude remark and secondly, I did read the box (hence why I'm now on the second box of antibiotics). She then proceeded to tell me that they always premix the first box-- I said that was not conveyed to me when I received the medication. She went and got a new box of medicine, dropped it on the counter, and said "next time read the instructions"! Very unprofessional demeanor and conduct so I asked to speak to her manager. The manager came out and was just as rude and unprofessional. They have now lost two patients as we will not be returning to this practice!!

I've had bad customer service more than a couple times. Concern and compassion also gets a three…read more They are very expensive.

We have been going to the practice for a few years now. The staff is wonderful. And my dog's…read moredon't mind going

I had my dog in for a neuter on Monday. They gave him a Penicillin injection, and prescribed…read moreAmoxicillin for him to go home with. I had worked in Veterinary Medicine for years, and had never heard of that but let it go. I also asked about a cone for his procedure upon pickup, and was told "he should be fine". By Tuesday he was unable to hold his urine, straining to pee, and hind end shaking. Wednesday he was vomiting, didn't sleep at all in the night, and would not eat. Still straining to pee and urinating all over the house (on accident). I called to speak with someone on this, and I was told I would need to make an appointment. I explained that they were over an hour from me (this is not my regular vet, it is the vet the rescue used), and asked if they would be waving my exam fee to be seen since he was just in on Monday. Again, after working in vet med it is pretty customary to get a free recheck after a procedure. I was cut off while asking and was just told "That is completely up to the Doctor". Got it. Can someone please ask before I drive over an hour each way or pay my regular vet to fix a problem that he did not start? I told her never mind, and contacted my regular vet. My regular vet said that he also had never heard of a standard neuter resulting in such an exorbitant amount of antibiotics, and wondered if there was some sort of contamination during the procedure that I was not made aware of. My vet also mentioned that the pain medication that he was put on, is really not standard for the procedure that he was given. I spent $400 at my current vet (more than the cost of the neuter), and we are hoping that they did not do any internal damage which is making it hard for him to hold his bladder, or be unsure when to release it. Overall, I am not pleased with the level of care OR the client service. I would not recommend you bring your pet here, and based upon the reviews there is an overall lack of care by many. Save your pets and your wallets, find another provider.

Understaffed and overbooked. It's been like it for years I just want to get my dog a check upread more

When my dog wookie had a bad skin problem only dr malburg knew what to do. Wookie went on to a…read morelong and happy life. Wookie loved going to the vet as long as it was north gratiot. I have to bring my dog there today and I'm sure she will get only the best treatment.

Cannot say enough good things about this place. My bengal cat is my absolute everything and taking…read morehim to a new vet was nerve racking! They treated him super quick and efficiently for a UTI. The vet called me herself with detailed updates throughout the day and every single staff member I spoke with were equally informative and kind. Thank you for such a great experience and I'm so glad we found such a great vet close to our new home !

I have give one to post comment. Avoid Bansfield pet hospital is dangerous. The must hire just…read moreabout any vet as one my dog had seen was very incompetent/ neglectful and lacked standard of care resulting in death of 10year old Sheltie. Then went report to state and guess who also works for Bandsfield Hospital you got it. I would think this is conflict of care but also shows why complaints are not resolved

Creekside used to be a wonderful vet for us. Unfortunately, after the change in ownership and…read morelocation, my experiences have been very different. I've had several situations that made me uncomfortable and ultimately led me to seek care elsewhere. For example, during one visit a vet strongly promoted a product while mentioning their student loan burden. After a surgery, a stitch was left in place; when I brought it up, the way the situation was addressed left me feeling blamed rather than supported. I've also felt pressured toward additional procedures that didn't seem medically necessary for my pet at the time. Lastly, I noticed a big change in my dog's behavior during our visits. She would begin shaking the moment we pulled into the Creekside parking lot. She has never reacted this way at any other vet or location. She's normally a very confident, relaxed dog, so seeing her shake like that was heartbreaking. It was another sign to me that this wasn't the right environment for her. I understand that every clinic has its own approach, but based on my experiences, Creekside is not for me.

I have been feeding a few feral cats and my favorite was a white calico I named Multi. As I was…read moredriving down my street I felt a thump. I stopped immediately and saw that I had hit my little Multi. I never saw her. Creekside is the nearest vet so I rushed her over there. The second I walked in a vet tech took the cat and the doctor saw her immediately. Unfortunately she did not survive. I completely fell apart and the staff was absolutely wonderful and kind. Their compassion, caring and love for animals is very apparent and I would not take my pets (6 cats) to any other vet. Thank you Creekside Veterinary Clinic for being there and being so wonderful.

We had our first visit yesterday and love the place.Very clean,professional,and all the staff were…read morepleasant and caring .So happy we made the switch from the other place we were going to

First off Snider Veterinary is very expensive. I don't mind paying and I've been taking my dogs…read morehere for at least 15 yrs. I called there because my dog sprained her leg and they could not manage to get her in for a look. They are charging tons of money, and when you actually need them for something other than a scheduled heart worm check up, they won't see you. I was told to take my dog to an emergency clinic. I will be finding myself another Vet, obviously they have too many customers. This is not the first bad experwince I've had, since Dr Snider Sr has retired and the children took over, service has gone way down. I would mortgage my house for my dogs if I had to, but not for crappy service.

After a friend's recommendation, I decided to try this vet about a month ago. First, when I called…read morein the morning they were able to fit me in same day which was amazing already because my cat had some extremely concerning symptoms. The staff was very friendly and caring. Dr.Syed was extremely thorough, compassionate and took A LOT of time answering all of my questions, and explained everything that was going on to me. Despite having a bad diagnosis for my cat, I felt very educated and heard 100% by the doctor. I never felt rushed, and appreciated his honesty and advice. Side note-They are also extremely reasonable on pricing- for the exam, basic bloodwork(blood sugar test/kidney test), an x-ray and meds was only around $250. Anywhere else around would have easily cost WAY more then that. I HIGHLY recommend this office and they definitely have made a loyal customer out of me.

Great job taking care of our dog's dental cleaning went above and beyond he felt so much better…read moreafter getting some tooth and mouth issues taken care of

The doctor and techs at this hospital really went above and beyond to resolve an emergency…read moresituation with my cat. My cat got get unexpectedly sick on a weekend evening. This was after multiple days of extreme heat and wildfire smoke in the area, so there were a lot of sick animals needing care. Though they were extremely busy, they immediately took my cat back to check his condition and, because he had a fever, got him comfortable on a cooling pad while we waited for an available room. During the time I waited in the lobby I watched the staff keep their cool in a very stressful situation. They were so incredibly kind to every pet parent who came through the door or called on the phone. They worked diligently the entire time I was there, to make sure every animal was being taken care of and every human was being comforted. My pet spent 2 nights and days at the hospital getting treatment and the staff was so kind every time I called up to check in. They were very understanding and compassionate. The doctor prescribed a mixture of antibiotics and other medications to continue treatment at home and my cat has now made a full recovery, with a clean blood test.

It's the only place near us for weekend emergency care. Anything else that says "hospital" doesn't…read moreactually see pets in an emergency, unlike here. We've had to take our dogs here twice for eating things they aren't supposed to. They are beagles so it's a battle. Once it was chocolate. They induced vomiting, and we went home. It didn't take long. The second appointment was rough. My dog ate a bottle of my medication. He was having very scary symptoms, but they triaged him to a lower level when another dog came in with seizures. We were there around 6-8 hours, and they ended up keeping our pup overnight for observation and to give iv rx. It was really hard to be in the exam room for so long when given no information and worrying if our dog was going to die. I eventually assumed, well I guess he's going to live, if they are letting us sit around in the room this long without seeing the doctor. In the end, they have taken great care of our dogs and have to triage based on the volume and lack of any other hospital nearby. The price they quoted actually ended up being less than expected, and they refunded us money back. It's clear they care about people and pets.

I think everything must have changed at the office as I have had nothing but good experiences with…read morethe doctor and staff. She's very caring and the staff is as well.

I tend to take my dog with me everywhere I go. Recently I was visiting family in New Baltimore. My…read moredog had an issue. Not eating. Not sleeping. Something was wrong. I searched online and came up Dr Fitz! Good thing I did. My buddy needed emergency surgery. The staff was excellent. Dr Fitz was awesome. If your looking for an excellent place to take your pet. This is the place. Highly recommended. Geoff Keith Rose City Mi.

I have taken both of my dogs to Dr Barta he opened his doors here is Shelby Township -- it is sad…read moreto say the staff and manager are not professional there was a miscommunication with an appointment and the bottom line is if I didnt pay the 50.00 Patty the manager said go find another vet!!!!! What happened to professionalism and the customer may be right -- the lack of accountability of staff and being unprofessional to customers is astounding --- Do not go here the Dr is great but the staff is not who you want taking care of your pets. Update - Patty the documentation Lexi put in chart is not accurate- again the lack of accountability and unprofessionalism is astounding- I do understand it may be hard to listen to constructive criticism- it is sad you are not using it to improve staff skills Unfortunately Dr Bart's business suffers due to your lack of honesty and enable the staff to have no accountability of their actions

Dr. Ruiz has taken care of my cats for 20 years. It would be impossible for me to say enough good…read morethings about her. She is perfect!