I've had bad customer service more than a couple times. Concern and compassion also gets a three…read more They are very expensive.

My cat was provided two boxes of antibiotics that were to be mixed and then refrigerated. After one…read moreweek when I open the second box, the medication is already mixed. I went to the clinic to explain, and the older woman receptionist said I needed to read the box as it says "mix & refrigerate". First off, that was a rude remark and secondly, I did read the box (hence why I'm now on the second box of antibiotics). She then proceeded to tell me that they always premix the first box-- I said that was not conveyed to me when I received the medication. She went and got a new box of medicine, dropped it on the counter, and said "next time read the instructions"! Very unprofessional demeanor and conduct so I asked to speak to her manager. The manager came out and was just as rude and unprofessional. They have now lost two patients as we will not be returning to this practice!!

We have been going to the practice for a few years now. The staff is wonderful. And my dog's…read moredon't mind going

I had my dog in for a neuter on Monday. They gave him a Penicillin injection, and prescribed…read moreAmoxicillin for him to go home with. I had worked in Veterinary Medicine for years, and had never heard of that but let it go. I also asked about a cone for his procedure upon pickup, and was told "he should be fine". By Tuesday he was unable to hold his urine, straining to pee, and hind end shaking. Wednesday he was vomiting, didn't sleep at all in the night, and would not eat. Still straining to pee and urinating all over the house (on accident). I called to speak with someone on this, and I was told I would need to make an appointment. I explained that they were over an hour from me (this is not my regular vet, it is the vet the rescue used), and asked if they would be waving my exam fee to be seen since he was just in on Monday. Again, after working in vet med it is pretty customary to get a free recheck after a procedure. I was cut off while asking and was just told "That is completely up to the Doctor". Got it. Can someone please ask before I drive over an hour each way or pay my regular vet to fix a problem that he did not start? I told her never mind, and contacted my regular vet. My regular vet said that he also had never heard of a standard neuter resulting in such an exorbitant amount of antibiotics, and wondered if there was some sort of contamination during the procedure that I was not made aware of. My vet also mentioned that the pain medication that he was put on, is really not standard for the procedure that he was given. I spent $400 at my current vet (more than the cost of the neuter), and we are hoping that they did not do any internal damage which is making it hard for him to hold his bladder, or be unsure when to release it. Overall, I am not pleased with the level of care OR the client service. I would not recommend you bring your pet here, and based upon the reviews there is an overall lack of care by many. Save your pets and your wallets, find another provider.

Understaffed and overbooked. It's been like it for years I just want to get my dog a check upread more

When my dog wookie had a bad skin problem only dr malburg knew what to do. Wookie went on to a…read morelong and happy life. Wookie loved going to the vet as long as it was north gratiot. I have to bring my dog there today and I'm sure she will get only the best treatment.

Cannot say enough good things about this place. My bengal cat is my absolute everything and taking…read morehim to a new vet was nerve racking! They treated him super quick and efficiently for a UTI. The vet called me herself with detailed updates throughout the day and every single staff member I spoke with were equally informative and kind. Thank you for such a great experience and I'm so glad we found such a great vet close to our new home !

I took my puppy there for his first time to get his rabies shot and nails cut. They failed to tell…read moreme over the phone there was a huge visit fee and that he has to be kept there. Upon picking him up he was bleeding from his paws pretty bad. They told me they cut his nails too short and didn't seem to have any sympathy. When I stated that people bring their dogs in for this service they expect the "professionals" to do it correctly. After expressing my consents and being upset they didn't do anything to fix it or even apologize. When I told them I will never be coming back they didn't care or even attempt to keep me as a customer. Anyone who is looking for a vet to take their dog/cat DO NOT come here.

Creekside used to be a wonderful vet for us. Unfortunately, after the change in ownership and…read morelocation, my experiences have been very different. I've had several situations that made me uncomfortable and ultimately led me to seek care elsewhere. For example, during one visit a vet strongly promoted a product while mentioning their student loan burden. After a surgery, a stitch was left in place; when I brought it up, the way the situation was addressed left me feeling blamed rather than supported. I've also felt pressured toward additional procedures that didn't seem medically necessary for my pet at the time. Lastly, I noticed a big change in my dog's behavior during our visits. She would begin shaking the moment we pulled into the Creekside parking lot. She has never reacted this way at any other vet or location. She's normally a very confident, relaxed dog, so seeing her shake like that was heartbreaking. It was another sign to me that this wasn't the right environment for her. I understand that every clinic has its own approach, but based on my experiences, Creekside is not for me.

Placed an order online with a major pet vendor for Urinary Tract Cat Treats. Pet is a current…read morepatient, last seen on 6/4/24. Not only did CREEKSIDE Animal Hospital not respond to the vendor, but also refused to respond to six (6) text messages and contact forms. Horrible customer, vendor, and most importantly of all, pet service. Ordered the treats on 8/16/24. CREEKSIDE Animal Hospital could not find the time to respond within eight (8) days. Messaged today: "Time is of the essence". No response whatsoever. CREEKSIDE Animal Hospital only has CRICKETS to offer.

We had our first visit yesterday and love the place.Very clean,professional,and all the staff were…read morepleasant and caring .So happy we made the switch from the other place we were going to

First off Snider Veterinary is very expensive. I don't mind paying and I've been taking my dogs…read morehere for at least 15 yrs. I called there because my dog sprained her leg and they could not manage to get her in for a look. They are charging tons of money, and when you actually need them for something other than a scheduled heart worm check up, they won't see you. I was told to take my dog to an emergency clinic. I will be finding myself another Vet, obviously they have too many customers. This is not the first bad experwince I've had, since Dr Snider Sr has retired and the children took over, service has gone way down. I would mortgage my house for my dogs if I had to, but not for crappy service.

Just came here to say that the Pet Doctor did a wonderful job with my dogs teeth cleaning. He also…read morehad one small tooth extracted. I was a nervous wreck and they took such great care of him. He had a large back tooth that was infected (had to take antibiotics prior) and was completely brown. I thought it was dead and would have to be pulled. But they saved it! And now it's completely white. His teeth look incredible, I had no idea they could look this good.

After a friend's recommendation, I decided to try this vet about a month ago. First, when I called…read morein the morning they were able to fit me in same day which was amazing already because my cat had some extremely concerning symptoms. The staff was very friendly and caring. Dr.Syed was extremely thorough, compassionate and took A LOT of time answering all of my questions, and explained everything that was going on to me. Despite having a bad diagnosis for my cat, I felt very educated and heard 100% by the doctor. I never felt rushed, and appreciated his honesty and advice. Side note-They are also extremely reasonable on pricing- for the exam, basic bloodwork(blood sugar test/kidney test), an x-ray and meds was only around $250. Anywhere else around would have easily cost WAY more then that. I HIGHLY recommend this office and they definitely have made a loyal customer out of me.

It's the only place near us for weekend emergency care. Anything else that says "hospital" doesn't…read moreactually see pets in an emergency, unlike here. We've had to take our dogs here twice for eating things they aren't supposed to. They are beagles so it's a battle. Once it was chocolate. They induced vomiting, and we went home. It didn't take long. The second appointment was rough. My dog ate a bottle of my medication. He was having very scary symptoms, but they triaged him to a lower level when another dog came in with seizures. We were there around 6-8 hours, and they ended up keeping our pup overnight for observation and to give iv rx. It was really hard to be in the exam room for so long when given no information and worrying if our dog was going to die. I eventually assumed, well I guess he's going to live, if they are letting us sit around in the room this long without seeing the doctor. In the end, they have taken great care of our dogs and have to triage based on the volume and lack of any other hospital nearby. The price they quoted actually ended up being less than expected, and they refunded us money back. It's clear they care about people and pets.

My dog got bit in the neck area. I called Advanced Animal Emergency to see if they were super busy…read more They answered in a very vague, cryptic way. Very noncommittal in how they responded. It was almost like they didn't want to "tip" their hand and admit they were busy. I just wanted to estimate how long I'd be out of the house to ensure we had childcare long enough for me to take my dog in. With that said, the doctor said he wanted to examine my dog "in the back" without me." I requested he not do that so I could ask and ask questions as they came up during the exam. He recommended an elective surgery to insert drains into my dog's neck to be able to drain the pus and blood in case it got infected. Please note, it would have been completely elective and was a $1500 suggestion for no medical reason. The doctor had a "used car salesman" aura about him. I asked for antibiotics to fight a potential infection and declined the optional surgery. My dog made a full recover after us giving him the prescribed antibiotics. Beware of them upselling here and preying on your emotional fragility as your dogs is there for an emergency .

I think everything must have changed at the office as I have had nothing but good experiences with…read morethe doctor and staff. She's very caring and the staff is as well.

I tend to take my dog with me everywhere I go. Recently I was visiting family in New Baltimore. My…read moredog had an issue. Not eating. Not sleeping. Something was wrong. I searched online and came up Dr Fitz! Good thing I did. My buddy needed emergency surgery. The staff was excellent. Dr Fitz was awesome. If your looking for an excellent place to take your pet. This is the place. Highly recommended. Geoff Keith Rose City Mi.

I have taken both of my dogs to Dr Barta he opened his doors here is Shelby Township -- it is sad…read moreto say the staff and manager are not professional there was a miscommunication with an appointment and the bottom line is if I didnt pay the 50.00 Patty the manager said go find another vet!!!!! What happened to professionalism and the customer may be right -- the lack of accountability of staff and being unprofessional to customers is astounding --- Do not go here the Dr is great but the staff is not who you want taking care of your pets. Update - Patty the documentation Lexi put in chart is not accurate- again the lack of accountability and unprofessionalism is astounding- I do understand it may be hard to listen to constructive criticism- it is sad you are not using it to improve staff skills Unfortunately Dr Bart's business suffers due to your lack of honesty and enable the staff to have no accountability of their actions

Dr. Ruiz has taken care of my cats for 20 years. It would be impossible for me to say enough good…read morethings about her. She is perfect!