I received a gift certificate and booked a pedicure with Cora, who was so nice and lovely to talk to and did an amazing job. Very knowledgeable about the ingrown toenails I struggle with and took extra care with my problem nails. My toes and feet look and feel 100 times better. I also ordered the espresso martini which was really good! read more

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Just an update- I am still a regular and still absolutely obsessed with SOAK! Rebecca and Gia are seriously the best ever! & Jenna in the front is just as amazing. This is the one place I know I will never be let down. Thank you, beautiful ladies! read more

SOAK - Downtown Reno - Delicious Pineapple Drop! - Nail Salons Near Me - Reno, Nevada

It was all good felt nice smelled good nice polish but my only reason it's not a 5 it's she didn't color my whole toe nails? Either if it's just a preference I would like my whole nail covered. Which I'm fine with but for the price we payed I would expect my whole toe nail covered. Great service and drinks but the whole nail not being pair red really threw me off. She did also rush a bit on me? I went with my family and I am the youngest so maybe that's why but I'm not very happy she just went so fast and didn't talk or paint my whole toe nail. read more

We've been coming here for years, it is something my grandma and I do together. My grandma (93) recently fell and broke her hip and currently requiring a wheelchair. I called to make our normal appointment, and I was told they couldn't book us due to her being in a wheelchair. They have no ramp and no accessibility for anyone with physical disabilities, not even a handrail for outside stairs! They stated the owner would get in touch with me, but no one ever called. Complete discrimination against anyone with a physical disability. Please choose to go somewhere who prioritizes inclusiveness of those with physical limitations!!! read more

SOAK - Downtown Reno - Lack of accessibility - Nail Salons Near Me - Reno, Nevada

This place has really gone downhill. We used to LOVE coming here and I have continued to return hoping for the best but have consistently been disappointed. Today, we had 3 pedicures scheduled together. We were notified a couple of hours prior to the appointment that they could only do two pedicures during our reserved time slot and the third an hour later. We arrived at the scheduled time for two of the pedicures and sat for 30 min before even being given our color options. No apology for the delay. Also, my daughter is 13 and has been getting gel pedicures here. Today they told us the minimum age for gel has changed to 15. Then they were weird about it when I said she has had gel done here multiple times already. The time before this (at the other location) the tech kept disappearing in the back to do her own nail extensions! Unfortunately, we won't be back. read more

I'm truly in between three and four stars. I'm leaning towards four because you can purchase a cocktail or two with your service. Pro: I was 20 minutes early and they were able to seat me until my appointment at 4pm. I reserved two gel pedicures for my friend and I. Our service started close to on time which was nice. My technician did a wonderful job cutting my toenails short, cleaning up the cuticles and applying the gel nail paint. Both technicians were also very polite. We both enjoyed two cocktails during our service and were not rushed to leave. The services- $130.00 4 cocktails-$56.00 $25.00 tip per technician-$50.00 Totaled to 236.00 which wasn't bad. Con: We were put in one of the upstairs rooms which was warmer than I would have liked. I know the house is old, but it was warm. The bathroom is downstairs and the stairs are steep. If you have problems with stairs, like I do it can be a discomfort. The technician didn't do anything to my actual foot. I would have like to have a pumice stone for my heel and a few rough areas. I will buy a stone and do it myself. All in all not a bad experience, but I will ask for more during the actual service. I really thought my foot would be scrubbed, but that wasn't the case. read more

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Hands down the worst gel pedicure I ever had. And it was expensive. Went with a friend and we were chatting so I didn't even notice. These pics were taken after I got home and took off my shoes two hours after my appointment. Three nails were partially painted. Nails are wonky and uneven. I don't even think they bothered to apply a topcoat because there is no shine. Very disappointed. read more

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My nails lifted and fell off within 1 week. Really wish they had more nail extension options available. Called to cancel next appointment and explained my problem with my nails , did not offer any other options. read more

I saw a older Video on Just Knate You Tubes channel. What a nice business to accomodate the 2 girls who needed the pampering. Thank you SOAK

Went to get manicures with my best friend and it was delightful. They were super accommodating when I needed to change our reservations two different times. The service was great. We had some cocktails and even those were fantastic. Highly recommend! read more

Took my friend here for a girl's day out and loved this place! It's so cute and cozy inside. They have a wonderful selection of colors to choose from and the service was excellent. Would definitely return. read more

My sister took me to soak today for my birthday. My tech Emily did not do a good job at all. I had my service at 4pm and these are photos from 9 pm. She barely did any exfoliation and the 'massage' was a pass of her hands 1/2 way up my shins. I was very disappointed that my sister spent money on this for me. I wish we would have gone somewhere that had consistent service as she received a GREAT service. read more

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Soak is having the same struggle with staffing that everyone is having. They are unable to manage appointments in a timely manner and staff has to rush through a pricey pedicure. I used to love Soak, it is so unfortunat. read more

So sad. This was my first visit and I had higher expectations. Very little scrubbing or exfoliating in the pedicure. Almost no massage. The gel polish was done perfectly and that is the reason for three stars. There was no clipping or filing. My nails were buffed a little but left the length and shape that I came in with. However I was impressed with the amount of cleaning that was going on around the salon in the hour that I was there. read more

My main issue is with thinking about the overall experience of the pedicure, combined with the cost. It is 75$ plus tip for a pedicure. I requested extra attention to my calluses on heals. She just used a little scrub brush on my heals, and final massage was just a lotion rub. So overall relaxing, but definitely not something I would do again. I think the Walmart dude did a better job on callises and foot massage wise, at half the price! So, I guess Im confused about why this cost so much??? Nothing that special. Also, here is a picture of my heels 2-days later. As you can see, really nothing was done to my heel calluses. read more

SOAK - Downtown Reno - 2-days post pedicure. - Nail Salons Near Me - Reno, Nevada

With a half off coupon and in need badly of a pedi I jumped at the chance to try out Soak! I booked online using my debit card (but wasn't charged until after my service). I Found the shop easily and street parking even! Signs are posted to wear a mask and to sanitize hands upon entering. Sanitizer was on a table inside. I was greeted and told to choose a color but don't touch the bottles. I chose a great autumn leaf color. Once I was seated i waited a few minutes then was greeted by Maria. She carried a big metal bowl with water and bubbles. I was delighted to find there were marbles in the bottom to gently massage my feet. I was told by the girl who greeted me a drink was included with my pedicure and would I like something. I asked what my options were and she said alcoholic and non alcoholic. I wasn't given a menu so asked for white wine. It came in a plastic cup with a lid and straw lol not too classy but was ok. Maria added some pop rocks to my water then which made a fun crackling sound. She was very friendly and we chatted while she got to work on my feet. I received a mud mask on my feet and ankles which were then wrapped in hot towels. It smelled of peppermint and felt great! After enjoying that I received an oil massage followed by a warm paraffin rub. She worked quickly but was thorough and didn't hurt me. Plus in my book! Once my polish was done she sprayed my toes with some quick dry spray and indicated I should let them dry about fifteen minutes, I asked how long I should stay and she about five minutes due to COVID we couldn't stay longer. Barely five minutes later the girl who greeted me told me she was ready to check me out when I was and that other guests were waiting to come in. I felt like I was being kicked out and afraid my toes weren't dry! I got up carefully and paid including tip and left. I enjoyed the pedicure thoroughly but felt they should let customers sit somewhere to dry and maybe encourage customers to return! read more

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I was pretty disappointed with my overall visit. I tried this place out because I got a gift card from a family member. I originally booked for a Tailored Manicure/Pedicure package but received the Fresh package instead. My nail tech was super nice but, that's the only positive thing I can give this place. Everything inside was pretty outdated and the chairs weren't super comfortable. This place is very pricey for the service they give. Other than my nails being painted, my feet are pretty much the same. The "seven step" was mediocre compare to other nail salons. I just can't believe the whole thing was $135 with tip. read more

This is my favorite pedicure place!!! Truly amazing work done here by everyone I've seen. Today I took my two daughters and their two friends for the little moss mani pedi treatment and it was PERFECT. The girls got mock tails and to pick colors and it was so fun and cute. I love SOAK because there are no strong smells or loud noises and it's truly relaxing. Highly recommend. They are constantly training new techs so be forgiving if someone is learning and don't bash them with a bad review. They do good work here. read more

A Mother's Day treat for my friend and I - and it was an absolute delight. My friend booked 2 seasonal pedicures via the website, kind of last minute, and they were able to get us in for an afternoon spot. I found the salon was in great shape, well kept, and had excellent nail color options. The chairs are cozy and I liked the water bowl with the gems in the bottom, though I feel like the water cooled off really quick. Their drink menu has fun options, I had the Pink Drink which was yummy and cute! The tangerine pedicure was refreshing, and the massage my gal gave melted all my stress away. Thank you for an afternoon of delightful pampering. read more

SOAK - Downtown Reno - Nail Salons Near Me - Reno, Nevada

First time at Soak today and it was AMAZING. The service, the staff, the vibes, everything. Plus, Callie at the front desk was the sweetest girl ever and makes a FIRE Bloody Mary. I will definitely be back! read more

If I could give negative stars I would. I was charged full price for a cancelled appointment. It took a lot of effort to get the owner on the phone for a refund which she rudely declined because she "has to pay for her employees health insurance!" She spoke to me like I am an idiot and I told her it's not right to charge someone full price for an appointment that didn't even happen! I am still trying to fight the charge with my bank and it's a complete nightmare! Do NOT go here! read more

A week ago I took my niece to Soak for a special manicure to celebrate her 13th birthday... the technicians were friendly, but mine did a terrible job. There wasn't anyone else in there (which should've been a red flag on a Saturday afternoon), so it's not as if they were stretched thin/rushed. My nails and cuticles looked awful when I left (after paying $210 for two manicures and tip!)!! I didn't complain when we left because I didn't want to spoil the celebration, and by then two more women had come in. I didn't want to make a scene... but I did want them to fix it. I stopped by the next morning at 9am when they're supposed to open and no one was there. I called and no one answered, so I left a message for the owner telling her what had happened and that I'd like to try to get it fixed. I ran errands and came back at 11am--they offered to fix my nails at a time that didn't work for me, so I was told to email pics of my nails to the owner so she could help make it right. I did as they suggested and, since I was leaving for a work trip the next day, I removed the polish and did my nails over again at home. It's now been a week and I haven't gotten a call back or a response to my email. I wouldn't have left a bad review if there had been ANY effort to get back to me and address the fact that I spent almost $100 on a manicure that looked AWFUL and needed to be immediately removed. I've gotten such better manicures for $30... I'll never go back to Soak. read more

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Women owned business! Wonderful location for a nail spa -right in downtown! Perfect for a ladies spa day. We had pedicures done and it was great. The staff and aestheticians were marvelous as well. The service on our dry weather(ed) feet was superb. If we had been looking for a cocktail, that was certainly available to us right there in our chairs. For men, there is a special manicure or pedicure that includes a Man-hattan drink. read more

Went with a buddy to get pampered and Soak provided an exceptional experience. Each of the staff members are so cool. Providing craft cocktails is a "W"!!! My buddy and I had the "Bros Toes" treatment. The service lasted for an hour and went we stood up to leave, our feet were so soft, it was like walking on air. ;-) read more

SOAK - Downtown Reno - Man-pampering! - Nail Salons Near Me - Reno, Nevada

I am so grateful for this place! I brought my daughter here for her first mani/pedi. The staff was soooo good with her, really made her feel special and engaged with her. They took the time to ask questions and find out what she really wanted. She had a blast! On top of that, they offer really amazing cocktails (for the adults!) and fun little mocktails for the littles. The setup is not what you world expect from a nail salon - they bring out giant bowls of warm water instead of using those classic salon chairs - but the change is totally worth it for the experience! The ladies are fun and welcoming. Do yourself a favor and treat yourself to a SOAK mani/pedi! read more

My $65 manicure left my hand, super dry with residue from the mask and the blue soak had stained the tips of my fingers. My three-year-old daughter had come with me. I originally booked Mani and pedi for her. After taking an hour and 10 minutes to do my daughter's manicure, they let me know that she would not get a pedicure because the tech is new so that's why she took so long and they ran out of time for my daughters pedicure. We definitely will not be back. read more

Calm, peaceful environment. Excellent basic pedicure. The esthetician was friendly and professional. She recommended the drink of the day which was delicious, light and fruity. read more

I recently started coming here for my pedicures. I was having a hard time stomaching the lack of sanitary standards at other nail salons- so I thought I'd try out Soak. I was very impressed with their cleanliness and their process of pedis. They use clean new tools, they offer you to take home their buffer and scrubber and nail file so you know they aren't using it in hundreds of other people. I've gotten the gel pedi every time and they always do a great job! read more

I was in a pinch and Soak not only delivered, but exceeded my expectations. I wanted Army black and gold done for my stepdads celebration of life, and they turned out amazing! The pink drink is yummy too! read more

SOAK - Downtown Reno - Gel manicure - Nail Salons Near Me - Reno, Nevada

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I hate to leave this review, but unfortunately I will not be selecting this nail salon in the future. My manicure didn't even last a week before it began to peel. I noticed that my pedicure was very uneven in both polish and nail trim. I reached out on two occasions - one through email comments and another by phone call. Taylor stated that she would forward my concerns to the director - haven't heard a peep. For ~$200 spent, I will seek other salons where I can be assured of higher quality client services. read more

The people were nice enough but for the price, I could have done my feet at home and saved so much money. They kind of scrubbed my feet. They kind of trimmed the nails. They didn't use a base coat and the polish looks cheap. For the price, I expect more. read more

Came for the first time today with my mom and had a great time ! Isabel and Emily were super nice and did a wonderful job! The atmosphere is chill and fun. And the drinks were amazing ! Definitely recommend ! read more

SOAK - Downtown Reno - Drinks and pedi area! - Nail Salons Near Me - Reno, Nevada

Fhorrible experience. Cuticle cut. Product would not cure. Waste of time. Read the poor birthday girls complaint, establishment is unwilling to offer another service. To her or I. read more

Love SOAK.... great staff and the best drinks... amazing place to just get away from everything for an hour and do some self pampering.

Went to Soak on 2nd Street for the first time yesterday. Was very disappointed with the pedicure that I got. There was no massage, no cuticle work, and my heels were barely touched. Basically I paid $62 plus tip for a polish change and a little trimming of my nails. Even the polish was applied poorly. What a waste of time and money! read more

Love Soak so much! I used to come here all the time when I lived in Reno. Sadly, there's no Soak up in Seattle, where I moved to, but when I visit Reno I like to stop in for a little self care. It's so relaxing and I love how they use a bowl for pedicures vs the tubs at most places because it just seems cleaner. My 8 year old son went with me this time to get his first manicure (the Little Mr). He had so much fun! Thanks for making it such a great experience for us! read more

I only put 2 stars because my tech did a good job. It was the worst nail salon experience I have ever had. The salon is in a house on 2nd Street in a neighborhood where homeless are every where. We arrived early and the receptionist scolded us for having to open the locked door 10 minutes early. The scolding continued with "next time you need to do this and next time you need to do that" until after about ten minutes i told her to stop being rude. And that there would not be a next time. We had to sit in dirty pleather chairs The drinks they advertise on the webpage we had to ask for and were told we would be charged for. There aren't massage chairs. There isn't any water area to soak in or clean our feet. They lug bowls out of the kitchen. I can see why we were the only customers there. Never again!!!! AND THEY CHARGED ME $140 FOR THESE 2 AWFUL PEDICURES read more

SOAK - Downtown Reno - Dirty leather chair with someone's hair on it. - Nail Salons Near Me - Reno, Nevada

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I went on Friday and by Saturday afternoon most of the mail polish was chipping. It was incredibly expensive for the service. read more

SOAK - Downtown Reno - Nail Salons Near Me - Reno, Nevada

Was able to get a last minute appointment to treat myself and headed to Soak original (2nd St). Caylee did a great job with the shape of my nails and was sweet enough to help me get some old gel off my toes too. The young lady at the front desk was really a joy and is the first person who ever mentioned the rewards program to me. I had enough points to cover my mani! Double treat!! read more

SOAK - Downtown Reno - Summer to Fall Purple. - Nail Salons Near Me - Reno, Nevada

Update: they reached out and fixed my nails. I changed my rating from a one to a three. It's still annoying I had to go back, but I'm happy the mistake was fixed. They look much better. I'm not a big complainer, I still feel bad for having to complain. Happy they are all better now! Thanks again! Original post: I got my nails done on Sunday. I didn't realize how bad they were until I got home. It is Tuesday and one already broke. They are falling off and look horrible. I tried emailing and haven't received a response or anything. I normally don't like to trash places but this is crazy. I will never be back. I spent $98 on nails, a drink, and a tip. This is what's acceptable. Oh well. I guess it was worth a try. read more