I took care of mom for 7 years before I realized she needed more care than I could provide. We're…read morevery close and it was a tough decision. We visited several places because I thought it was better to find a place before we were in crisis mode. SoCo was by far the winner. And over the 3 years that mom has been there, it's only gotten better and better! Melissa and her team are amazing! Mom is taken care of beyond what I could have ever done. She is so happy and her caregivers treat her like family. I know and love so many of them. It's also a beautiful place!

We moved my parents out of SoCo Village in 12/2021. We were very disappointed in the level of…read morecare. Staffing during the day and night were very different. In the evenings, there were many times that no attendants were on the 2nd floor and only one attendant worked the first floor during the night shift. One attendant for the whole facility! Even during the day, we could ring the call button for help and it could take over 20 minutes. It took its toll on my 92 year-old mother. She was worn out trying to care of my 94 year-old father. Now she loves where she lives. My advice to anyone moving their parents to an assisted living facility is to read reviews, get A LOT of references and check references. Prioritize care over chandeliers. This place is beautiful but lacks in care.

My mother in law has spent just over 3 months at this facility and there is not a single thing we…read morecan fault. On the contrary, the team at Brush Country, offer a superior level of care, attributed to every aspect of the patients care plan. We have seen my mother-in- law progress to levels of ability, unexpected by the original surgeons. The Brush Country team's dedication, is the exact reason she is as independent as she is today. This is something only a family can dream of, and Brush Country could turn into a reality. The Skilled Nursing Section of the facility is managed cohesively, with a strong underpinning of compassion and motivation to achieve individual goals for their patients. Despite COVID, they never compromised the level of care, ever. We are very grateful to have leaned of this facility and sad to see my mother-in-law leave. But, as a result of the hard work of the team at Brush Country Skilled Nursing, she is now able to live a more independent life.

Brush Country Nursing & Rehabilitation is NOT a safe place for any healthcare workers…read more I am extremely disappointed in Brush Country Nursing and Rehabilitation in Austin. My mother was simply doing her job. caring for SOMEONE ELSE's loved one, when a patient threw HOT COFFEE IN HER FACE. This matter is NOT okay. Healthcare workers dedicate themselves to caring for OTHERS, often in difficult and stressful situations. They deserve to feel safe, protected, and RESPECTED while doing their jobs. Brush Country should be ashamed that someone who goes to work every day to help keep patients safe was put in this position. AND NO, an "incident report" isn't enough action being taken! POINT BLANK PERIOD! My mom along with EVERYBODY DESERVES to be safe & respected. REGARDLESS. Whether or not the patient has a mental illness, anger problems or anything of that nature. Healthcare workers are people too. AGAIN! They deserve safety, respect, and SUPPORT. DO BETTER, BRUSH COUNTRY NURSING & REHABILITATION.

My husband w/FTD moved to Auberge at Bee Cave. I found the staff to be loving, hard-working; and…read morethey listen with a willingness to help. Meals are delicious & staff seemed organized when feeding & giving meds to residents in dining room. First full day at Auberge I visited my husband. I located him in the activities room, in his wheelchair w/his head hanging low. He was unresponsive. A staff member approached me & advised he had been in this state for a long time. Nurse was called & he was rushed to the hospital for a 2-day stay. My Husband was given wrong medication which had been discontinued. Auberge advised this was not their fault but the pharmacy's fault. My husband was sent back to Auberge and perished several days later. Heartbroken! I paid over $7000 for the first month. Upon my husband's death, I was advised there will be a refund of some kind. Apparently the Contract I signed states an Additional 2-weeks will be charged when resident dies. My refund will be less than $2000 which means I'm paying over $4000 for a 1-week stay minus the 2 days in hospital. I understand mandatory two weeks charge upon death if resident had a lengthy stay, BUT my husband was there for 7 days (minus the days in hospital cause by, in my opinion, improperly medicating)! Unhappy!! Experience from Friday, 8/30/24 through Friday, 09/06/24.

I moved my mom to The Auberge at Bee Cave in February 2024 and I am so glad I did. The community is…read morevery easy to access and the rooms are very spacious. The best aspect of The Auberge is hands down the staff. Between the Administrative staff and the care givers I know my mom is well cared for and looked after. They are patient, attentive and provide stimulation for all of the residents throughout the day. Her room is always very clean and her hygiene is of upmost importance. Before moving my mom to The Auberge at Bee Cave, she was living in a different Assisted Living community. I struggled with clear communication and follow up because my mom is nonverbal. The staff at The Auberge Bee Cave is very sensitive to this condition. They all are very communicative and anytime there is a question or an incident they call me immediately. It is such a relief knowing that my mom is safe and in a caring community that truly looks after her needs.

As a healthcare professional, I've been working with West Oaks for a couple of years now! Their…read morestaff are amazing, and the energy in the community is very positive and upbeat! It is also very clean. They truly care about their residents, and I'm grateful for all they do!! Their residents are wonderful and seem very happy!

Great staff. Christine went above and beyond her duties to assist with obtaining photo of ID needed…read morefor application to Medicaid. She is patient with my sister who is struggling with speech and mobility. My sister's cell went offline due to her unpaid bills. Courtney helped me with conference call to ATT and we got her service restored. Communication from out of state was difficult before that. The speech therapist at West Oaks was very patient, on the phone almost an hour as we did conference call to sisters bank to get sister to authenticate me. The Nurses have been patient with my calls asking them to walk to sisters room because she is unable to answer her cell phone in her condition. Adam the manager is friendly and runs a good ship.

Seeing some of these reviews make me wonder what facility they are talking about. Then I realized…read morethey are several years old and have nothing to do with today's Belmont. My husband and I came here over two years ago, and he passed away in March. I've chosen to stay here. We used every level of service as he deteriorated. My family and I believe he was as happy, loved, entertained and comforted more here than any other place we could have found. I have felt very protected since Covid 19 started with all protocols enforced. No place is perfect; not even at home. But I don't believe we could have found a place that met our needs better than The Belmont at West Lake Hills. If I did, I'd move.

I can't say enough wonderful things about Belmont. They took my dad in from another facility…read moreknowing the extent of care he was going to need with transfers and overall daily care. They entertained him all day, went along with his silly stories, and took such great care of him. My dad had Lewy body Dementia and was in the highest level of care they provided. He ultimately had a stroke last week and passed away. Thankfully, they let us be with him in his last few days and provided support and privacy and lots of comfort. So many of the caregivers, staff, and others who worked there stopped in, some with tears, and told us sweet memories and funny stories about our dad. We love this place and would recommend it to anyone. Also, dad loved their food and often got seconds. Thank you to everyone who cared for him.

I have volunteered here for over a decade, and the community is amazing in so very many ways…read more The residents I work with come to choir weekly, to prepare for special events and the annual Choir Festival. They also come and participate in the leadership of the Sunday chapel service, followed by refreshments and time together. Divine Canines Therapy Dogs, visit whenever Covid allows. One dog even serves as a choir/chapel mascot! The love, graciousness and commitment I have experienced of residents, staff and family and friends of residents is touching, and an absolute delight, and becomes more so as the years pass. I am so grateful that this special place is here, for us, in Austin!

I went here to help my uncle move some art. I had seen the duplex dorms from 35th Street for many…read moreyears. The rest of the campus are delapidated buildings from the 50's? Some of the buildings were obviously abandoned, but there were a few where it was hard to tell whether it was still being used or not. For the people who need help and have to turn to this living center, I'm sure they're happy to have it. We should be sick with ourselves as citizens though for not setting our priorities right to help maintain this part of the infrastructure our society needs.

I moved my mom into Watermark last September. She was not very keen on moving there, but soon…read moreafter she adapted well to the environment. The management and care has been very responsive to her needs and my concerns. I feel very comfortable leaving her in good hands.

I performed at this facility (played guitar and sang for the residents) January 12. The residents…read moreseemed very appreciative and were very kind. There was miscommunication from the director regarding their payment terms. This frustrated me because I was paid the day of the performance for every paid gig I have ever had at other venues. Different industry, different practices. It took about 2 1/2 weeks to get paid. Today the director explained they pay 30-45 days following performances based on frequency (recurring versus first time).

Amy was so helpful in getting my Mom into the facility and they have taken such great care of her…read more Everyone is really invested in helping her to get batter and giving her the best care while she's there. very grateful for this place.

Overall the staff is really friendly and hardworking. There's a few that slack off in the medic…read moreside, but overall a great place. Josh brings light and laughter to everyone he encounters and Angela works harder than anyone I have ever seen to make daily events fun and enjoyable make daily events fun and enjoyable, I really don't know where she gets the energy to make everyone feel special. Physical therapy and occupational therapy are amazing . The only problem is constantly getting meds switched that my neuromuscular surgeon said I need for leg spasms. Still they try to rectify the problem once you talk to a Dr and explain which I plan on doing Monday. Josh, Angela, Kim and padam are the stars of the show! It wouldn't be the same without them!