I bought a used Honda accord for my son from Mr Raja. Everything went well till I picked up the DMV…read moreregistration after 5 days of the car sale and he misspelt my son's last name, I felt so devastated. It was an emotional moment for the parents to give the title to the kids, but with mispelt wrong name, I had tears and felt helpless. This is the first car in my son's name and we wanted to give him a gift, IN the sale deed, which we signed the name was correct, indeed, Mr Raja has the copy of my son's driver's license. I picked up the DMV registration after 5 days and when I checked it the last name was misspelt, I called him instantly and requested for a change, instead of an apology to the customer, he blamed me for not checking it when I picked up. I wouldnot recommend anyone to this dealership. He said he would see what he would do and never returned my request. I waited for 4 weeks, the title camein wrong and even the renewal registration came in with misspelt name. Guys pl dont go to this place. Please visit people who respect and hv courteous customer service. sadly AG

Two appointment trips to this dealer location. First time he said he was out of town. Second trip I…read moregot a text after getting there and waiting: "Can I call you later." After two trips and $60 in gas, my conclusion is that this dealer isn't really interested in selling cars and does not communicate. First time - things happen. Second time - something is wrong. Going to another dealer.

Made an appointment to test drive the Gravity through Lucid Motors web portal. Upon arrival on…read moreFriday the 5th of December I met the previous salesperson who assisted with a previous experience with the brand. Caught up, saw the new vehicles (the race car, the customized conceptual version of the Gravity with lower cladding to protect the metal around the lower edges). The Gravity is a solid luxury SUV. You need to spend a lot of time with the vehicle in order to realize if the vehicle is right for you. It's a good vehicle at the right size that makes adjustments for ride height based on your preferences. A neat aspect is the vehicle lowers when it determines a passenger is expected to enter the vehicle. Very cool! The refinement, options available, material choices and look is in a class of its own. It's a lot to process so take your time in making your decision. It's a really nice ride to drive. Currently in the design process and determining the right options and best fit for lifestyle and function. Visit the web portal and schedule your test drive. Experience the Gravity for yourself.

First time taking my daily driver in, for service. Dropped my car off, was given a loaner, and…read moreleft. When my car was serviced, the tech thoroughly checked the car, he automatically repaired the things he noted (under warranty), and the car was returned. I was impressed how thoroughly the car was checked. Having owned a model S, for the better part of 10 years, I was happy to have service as good as/better than Tesla used to do (the owner experience went downhill in the later years).

When I returned to pick up my car, Ramiro was away from his desk, so the lady next to him helped…read moreme. She was petite with curly hair. I didn't catch her name. She was so lovely and helpful, so thorough, she went over everything with me. She walked me out to my car. I hope you will take a moment to commend her on her customer service. It was excellent! You are lucky to have her on your team! I felt well taken care of! She is a real asset to your business! Thanks again I later found out her name was Angel

I had an excellent experience with Hayward Subaru, and especially with my salesperson, Michael…read moreTran. I live in Orange County and found the exact car we needed at Hayward Subaru in the Bay Area. It was the perfect car for us, but I had absolutely no interest in driving 400 miles to buy a basic sedan. Michael made the process incredibly easy. He explained that we could complete all of the paperwork online and have the car shipped directly to our home. I had never purchased a car this way, so I was a little skeptical at first, but I decided to give it a try. I also preferred to handle everything by text and email, which is much more convenient for me. Michael was completely comfortable with that and was responsive throughout the entire process. We started the process Thursday morning. By Thursday afternoon, all of the paperwork was signed and completed. The car was delivered to our house around midday Saturday, and it arrived exactly as expected -- perfect. I've purchased more than 40 cars in my life, and this was by far one of the easiest car-buying experiences I've ever had. No spending hours at a dealership, no unnecessary back-and-forth, and no 400-mile road trip. Just a straightforward transaction handled almost entirely from my computer and phone. A big thank you to Michael Tran for making the whole experience so easy. If you're considering buying from Hayward Subaru, I'd definitely recommend reaching out to Michael.

My nephew had been searching for a very specific pre-owned Subaru Crosstrek, and we were thrilled…read morewhen one became available at Subaru Fremont. From my first conversation with Alexis, the experience was exceptional. She listened to exactly what we wanted and how we wanted the process to go. There was no pressure, no games, and no wasted time. She handled everything over the phone and online flawlessly and delivered on every promise she made. When my nephew arrived at the dealership, the Crosstrek was cleaned, fueled, and ready to go. Jamie in Finance was equally impressive, getting him through the paperwork and out the door in about 45 minutes. What really stood out was that the great service didn't stop with the sale. They gave him a fair value for his trade-in, accommodated his request for rubber floor mats and a Subaru pet carrier, and immediately ordered a replacement for the missing second key. The vehicle was also Subaru Certified Pre-Owned, which gave both of us tremendous peace of mind, and they even beat the interest rate offered by his credit union. I typically have a trusted contact whenever I buy a vehicle, but I didn't know anyone at this dealership. Alexis and Jamie exceeded every expectation. They made the entire experience smooth, professional, honest, and enjoyable while honoring my request to keep the process fast and fun for my nephew. He couldn't be happier with his new Crosstrek or his car-buying experience. It's refreshing to find a dealership that truly does what they say they're going to do. We highly recommend Subaru Fremont, and we especially want to thank Alexis and Jamie for providing outstanding customer service. We'll gladly send friends and family their way.

The only reason why I'd rate this particular Subaru Dealership place higher than I should is…read morebecause they use Philz Coffee for their coffee machine and one of their representatives named Jay was really kind / timely with updates. He even gave us a quote and walk through of what needed to be done to my car, but also respected which out of the options I wanted to have serviced that day to avoid extra charges. The other few times we have gone here were disappointing with both their customer service and service time being unreliable. Even with an appointment at 9:45am, we didn't get out until 12:40pm. The last time I went they didn't even tell us my car was ready for pickup after sitting for 2 hours...

Great work on my jeep! Communicative and easy to work with. Always answers phone and gives good and…read morerealistic time frames

I had K&S do a pre-purchase car inspection. Good price, and…read morethey're flexible and helpful. Sam was especially good at explaining what they were checking and exactly what would be required to fix any problems.