I bought a new Jeep at Stoneridge CJDR in Pleasanton. Gianni and Aria were my sales folks. The…read morewhole process was smooth. While deciding on which Jeep to buy, I made two separate trips there and was given top notch help with the questions asked on both visits. The Jeep is exactly the one I wanted and I am happy with purchase. Thank You, -Glen

My daughter was getting service on her vehicle here and it was not going well so she went in with a…read moreletter of complaint as well as was having her car removed with a tow truck. While going up to the service office, a man from the sales department approached her and asked her if she was bringing her car in for service. She explained no she was getting it towed out and that she had a letter of complaint. He asked her to elaborate, she told him she would prefer to talk to the general manager and he kept prying. After she gave him a very brief explanation, he began to get visibly angry and upset at her and began to tell her that because she had a complaint with two different employees even though it was regarding the same situation that "she was the problem". He had literally no idea what was going on, why was he even doing any of this!?. She asked him to leave her alone and told him he was acting strange / a weirdo many times. He refused and continue to repeat "this is my house" what do you even say about that absolutely insane! She then walked away from him and went inside the service department and he followed her in there and continued to make the same statements in front of other workers.. All the while she was telling him to go away and that he was insane. She then asked the service department personnel that was standing in front of her and who she was communicating with for the man's name and he would not give it to her, but he did tell the man to go away. Talk about a completely unnecessary and strange encounter. Also just fyi! 1. It is the consumers right to be able to file complaints. 2. He had nothing to do with anything that was going on, and when she told him she needed service, he should have directed her there and left it at that. Which was also reiterated to her by another sales associate I am not sure I believe she said, his name was Joe.

My service advisor Hugo from East Bay BMW was excellent! Brought my M2 in for some warranty work…read moreand he was able to accommodate my schedule as well as get me a loaner vehicle for the day. He explained everything that would be happening with my vehicle and kept me up to date on its progress throughout the job. 10/10 would recommend, and if you plan on bringing your vehicle in for anything at all, definitely ask for Hugo!

Fantastic dealership, great people, and great integrity. Shout out to Danny for being a fantastic…read moresales rep, shout out to Kamron for being an awesome manager, and shout out Everardo for being a fantastic service advisor. I bought a used 530i and I noticed the lane assist camera wasn't functioning, we all thought it just needed a calibration and I was informed it would be taken care of at no cost. Once Everardo got it, he discovered it was because the windshield had been replaced at some point by a non oem windshield, and that was the problem. Obviously it's a lot more expensive for the dealership to cover an oe windshield replacement when compared to a camera calibration. I signed for the car as is, they could've totally screwed me if they wanted to, but that's not East Bay BMW's style, they told me that it would work and they made good on their promise, even though it was more work than anticipated. Legally speaking, they didn't have to do that, and most dealerships would've taken the opportunity to make some money there. I'm blown away by such honest business in this day and age, it's so uncommon, especially when dealing with larger companies. But these guys are awesome. And to top it off everyone is hella chill, friendly, and fun, but still professional over there. Salute!

I had an incredible experience working with Aidan at Eastbay Motorcars. He is a fantastic salesman…read morewho made the entire car buying process completely seamless. I was in and out within an two hours, which is almost unheard of at a dealership. Aidan was open, honest, and transparent from start to finish. Even when we ran into a few hiccups during the deal, he was extremely understanding and went out of his way to accommodate my specific situation. What really stood out was his service after the sale. He helped me out with a few things he had no obligation to handle, proving he truly cares about his customers even after the papers are signed. 10 out of 10 experience. I would definitely buy from him again and will be referring everyone I know to Aidan!

Got a trade-in offer from CarGurus and ended up selling my Audi here. The final offer was more than…read moreCarMax, Carvana, and major dealerships. Connor was friendly and guided me thru the whole selling process. The total selling process took less than 30 minutes from start to finish! Clean showroom with many beautiful pre-owned European Luxury cars!

Thank you to Gary Chan for taking such good care of me. Found a problem with my brake pedal fixed…read morethe issue in a timely manner. Left feeling safe and happy. Great work from all the techs.

After negotiating the price for the vehicle we wanted to buy last night, they increased the price…read moreand are misleading us into canceling the contract. I will never choose this company again.

Excellent service experience, Mustafa did excellent work explaining the details and proceduresread more

I recently purchased a new-to-me car and had the pleasure of working with Stephen Lao. This was my…read morefirst time buying from a dealership, and he made the whole experience feel easy and comfortable. Stephen was professional, friendly, and patient, taking the time to answer my many questions. I was extra impressed that he continued to be helpful after the sale, taking the time to answer questions I thought of later. I would absolutely work with him again and wouldn't hesitate to recommend him to anyone looking for a car.

Really appreciate the service department at Dublin Hyundai. Have a '22 Kona that needed regular…read morescheduled maintenance. The 3-year free service finally expired and this was the first time having to pay for vehicle care. Talk about sticker shock. Mariane tried her best and got me a small online discount. She called for a Lyft to take me home and back. She listened to my concerns and made sure to update me throughout the day by text and phone calls. Picked up my vehicle at the end of the day a fairly happy camper.

They will try to sell over MSRP. They will make things up in order to justify it. Just walk away…read more Watch out for the finance manager. He will put in maintenance contracts on the paperwork without asking. You have to manually ask them to remove the contracts If they did sneak the contracts in on you, don't worry, you can legally get them refunded in full in the state of CA. They will dodge your calls attempting to set up a refund for the contracts, so just show up and demand your refund. I left the dealership a negative review, and the managers here attempted to try and intimidate me. Don't let them bully you. But honestly? I recommend that you shop elsewhere.

My mom needed a new car and Kyle was great to work with. They have a really good selection of…read morevehicles and customer service was very good. Wait times were seamless even though it was a Saturday. Will be back if anyone in the family needs another car!

The people here are in it to help you, got my 2019 Audi Q5 , and I love it. I got a great deal on…read moreit, and nothing's wrong, definitely will be coming back .

I've been meaning to write this review for a few months now. Here we go:…read more Just when I think customer service couldn't get any better at Dublin Mazda, they go and outdo themselves. The funny thing is, the customer service here is absolutely genuine. I took my CX-5 in for its first service and was greeted by my service advisor, Heather. She was super cheery and personable--she made conversation and immediately gave friend vibes. She's clearly been in the business for a while because she was confident, knowledgeable, and never once felt salesy. When my car was done, I went on my merry way. I got home and parked in the driveway like normal. I didn't leave again until just after 6 p.m. when I noticed an oil spot underneath my car. Obviously alarmed, I called the dealership knowing service had literally closed two minutes earlier. Someone in sales answered, listened to what happened, and actually walked over to the service department to see who was still there. That's how I got connected with Damon. Who, spoiler, is the service manager, yet never once took that credit. He just jumped in and handled business. Damon immediately apologized and had me set up with a loaner car. I'm not exaggerating--it coordinated everything in about 15 minutes. I drove my car down, picked up the loaner, and went back home. Seamless. Now, it was my decision to drive the car in, I didn't feel the leak was so bad it was inoperable to drive. Damon offered to have the car picked up and brought in, I declined. Heather called me first thing the next morning to apologize again and let me know they were sending someone out to clean the oil off my driveway. I'm sorry... what?! Who does that?! Dublin Mazda, that's who. After a thorough inspection (and cleaning because there was oil everywhere), they found the culprit: a faulty oil filter. And even if it had ended up being due to mechanic error, oh well, things happen. Heather then went out of her way to get me reunited with my car, even offering to deliver it to me. The entire service department went above and beyond. None of it felt forced or like they were just checking boxes. They handled everything graciously because they genuinely care. As someone who's been on both sides of the counter--having worked at a dealership for years and, more recently, having spent way too much time dealing with a GMC lemon--I can honestly say I've never experienced this level of customer service. Beyond grateful for the service department at Dublin Mazda. Thank you for putting your customers first.

I am writing not about the service department but the sales department…read more I don't mind that you don't have a person waiting to help me test drive a car when I immediately get there. I'm happy to wait 10 minutes for someone who can. I am not terribly upset the car I want to test drive is unavailable. It would have been nice to drive it. Or even see it. But no one bothered to show me the car. Or any car. What I am upset is that you saw I was wearing a wedding ring and asked me if all my decision makers are here. Like I need my husband's permission to buy a car (I managed to buy the last 2 without help). I doubt you would have asked my husband that if he was at the dealership. Instead I finally talked to a woman (my service advisor) who finally cared enough to grab keys to show me the inside of a car because the men just chose to dismiss me. It wasn't even her job guys! It's 2026. Please do better.