I came in for a full root melt and baby lights to create a more lived-in blonde and blend the existing banding in my hair. Before my appointment, I sent photos of both my current hair and the look I was hoping to achieve. I also explained that I had experienced significant breakage in the past and had spent over eight months growing my hair back out. Karen confirmed she was a blonde specialist and assured me she could achieve the look I wanted.
I paid $400 for what was supposed to be a full service, but I left with uneven color, large sections of dark hair still visible throughout the top, underneath, around my ears, and along my neckline. The banding I wanted blended was still visible, and many areas had little to no lightening. I also felt the appointment was rushed.
After I reached out with my concerns, Karen initially told me she had "foiled as much as she could" and that there wasn't much hair left to foil. However, she later said she could foil more but that doing so could damage my hair. That response directly contradicted what I had originally been told. If there was enough hair left to foil more, then it raises the question of why it wasn't done during the appointment. That inconsistency was very disheartening. Plus the excuse she didn't want to damage my hair? My hair is very healthy.
I also did not want to come back for a redo because my trust had already been broken. After leaving with a result that did not resemble what we had discussed, I was understandably concerned about having the same outcome again. I asked if she would consider at least a partial refund. Although I don't even feel I received what would be considered a full partial highlight because so much dark hair remained, I requested only a partial refund simply to be fair for the time that was spent. Instead, I was told that she does not give refunds and that the only option was for her to fix it herself.
It is not right to send a client home with uneven, incomplete results, say nothing about the issues, and then expect them to feel comfortable returning to the same stylist for a correction. I was trying to be reasonable by requesting only a partial refund, even though I don't believe that was a fair resolution considering the amount of corrective work that is still needed.
Karen later told me she believed my appointment had been a color correction that took ten hours. Which it did not- it was a 5 hour appointment and not a color correction- she never mentioned to me before. Was a root melt and baby light. She then apologized and admitted she had confused me with another client. That only added to my concerns, as it suggested she was not accurately recalling my appointment while responding to my complaint.
Learning afterward that Karen is the salon owner made the experience even more disappointing. As a salon owner, I would expect honesty, integrity, accountability, and a commitment to customer satisfaction. Unfortunately, I did not feel those qualities were demonstrated. This experience has been a waste of both my time and my money, and now I have to pay another stylist to correct the work that I originally paid $400 to have done properly. read more