Very disappointing. My husband bought a 2014 Taurus from Mac Churchill. Sales person was nice but…read moredrove off lot and rear light was out. The part alone is $700.00!! They were immediately contacted. He received this BIGGEST RUNAROUND!! They would say they would call back, never would! When he would call back they would say they are working on it. After a couple of weeks dealing with this they said sorry there was nothing they could do. To add more pain, he had bought the extended warranty and if does not cover this! My husband and I both work in the service field and this is about the poorest customer service I have ever run across. We will never go back or recommend them to anyone. Please be warned!!!!

Maryann was extremely helpful for us while looking for used cars. She responded quickly to our…read moreemails and confirmed our test drive's date and time.

Don't buy from this guy, Daniel "Danny" Posada! I inquired about a 2024 Certified HR-V online. The…read morenext day, I received two text messages and two back-to-back calls from Daniel "Danny" Posada. I knew from the back-to-back call that he was not someone I should deal with, given my several years of sales experience. I gave him a chance because he seemed like a great guy, but I later discovered otherwise. The car was for my young daughter. We flew in from New Orleans to make this purchase. To keep this review brief, I will give the remainder in bullet points. **Questionable Transparency:** Before the purchase, he was very responsive, but afterwards, he became unresponsive. **Dishonest Practices:** When the final amount was added up, we noticed a charge of $2,153 for dealer-added accessories (specifically for LoJack and Zak Tek). The dealership and salespeople automatically add these fees to the cost of the car, but the website indicates these are optional. I had requested that this be removed from the cost, as Zak Tek is a clear-coat paint protection applied by the dealership. Website: Available Packages & Options Optional Accessories ZakTek $1,098 *(This is optional so don't let this dealer or saleman include it to the cost of your car) *-- Unknowledgeable or unskilled salesperson *-- We were not given a comprehensive walkthrough and demonstration of the vehicle's features before we drove it off the lot. I was asking questions, trying to get him to start the process, but he seemed clueless. *I asked questions to prompt him, but he seemed clueless. Instead of sitting in the front seat and showing my daughter the features of the car she was about to purchase, he sat in the back seat and said nothing. **Frustrating Experience:** During our 8-hour drive home, it was difficult not to contact the dealership while my daughter was on YouTube trying to learn how to use the features of her new car. This was the most bothersome part of the entire experience. **Recommendation:** Please avoid dealing with this careless, unknowledgeable, and deceptive sales associate. I will also be writing another review about the finance director, who was excellent and deserves recognition. Do yourself a huge favor and do not purchase a vehicle from Daniel "Danny" Posada.

Let me start of the salesperson Diana did her part and spoke to me on her day off. I went in with…read morethe intent to purchase. I told them I would not pay for their dealer add on ceramic coat and tracker for 2G. I also wanted to pay MSRP but not delivery for 3G. The refused tomremove the outrageous delivery fee when the vehicle comes from Arlington Texas which is Les than 50 miles away. The excuse is it is msrp. It is clearly added on after msrp. They are lying about this cost and just another way to make more money. I will not purchase from them and I will pass on the word.

Drove over an hour to buy a Escalade only for false advertising. Online the accessory package is…read more$1,695 once they give you the paper work they will up it to $9,995! Be careful when shopping here!

I was in the market for a used truck and after a few days of searching hit upon Moritz in Fort…read moreWorth. Don Evon was their sales rep that worked with me. Easy going, friendly, and professional. I was interested in a '23 Ram 1500 Limited. The truck had low mileage and was really clean. Spoke with Don, told him I'd be back the next day for test drive. I showed up and he had it cleaned and waiting for us. We made a great deal and Moritz has a free lifetime drive train warranty on their vehicles as part of the e deal. Thanks Moritz for the new truck!

I stand corrected. They did indeed perform the repairs and my vehicle is performing better than…read moreever. Steve Allen, the service manager, was responsive and went above and beyond to address a minor repair unrelated to my initial visit. They have definitely earned my trust and future business.

3 stars is about right. I went in for routine maintenance on a Saturday. I went right when they…read moreopened. It was packed shortly thereafter. Lots of waiting room seats, but no outlets near the tables. I knew I'd be there a while, no big deal. At least have some spots for me to plug the computer in. The service was good. Great communication. No real complaints. It took about 3 hours for 30K scheduled service.

The service advisor's behavior of not waiting for me after he called my name saying it was ready…read moreand failing to provide clear information on the service timeline (I had to ask how long it would take and service advisors in other Toyotas have provided a service timeline, as well as inquired if I needed a shuttle home, coffee shop etc during my wait) reflects poor customer engagement and professionalism. Furthermore, the interaction with the lady who drove my car in the area for me to take home demonstrated a lack of basic courtesy and proper communication. Her abrupt departure without acknowledging my presence or offering any assistance as to how to get the door to open conveys a disregard for customer satisfaction. Additionally, whoever disconnected my video camera without consent and failed to reconnect it properly raised concerns about the handling of customers' vehicles and attention to detail. Moreover, the confusion surrounding the garage door and the lack of proactive assistance in facilitating my exit from the premises indicate a lack of efficient operations and customer-centric service delivery. Overall, my experience reveals a systemic issue within this Toyota of Fort Worth regarding communication, professionalism, attention to detail, and prioritizing customer needs. I won't be going back there for my car to be serviced after this distasteful experience. Hopefully, you all have a better experience than I did.

Buyers beware about Nissan titan transmissions bc you can't buy internal parts to fix something, so…read moreyou're forced to buy a 12 k transmission (buy a new vehicle at that point). Call the company, and demand they stop doing this to rip off their customers. On a 2018 titan, if you have a transmission leak, the do not have the seal to buy, and only the dealer makes it, and they don't sell it. It's a 12 k transmission, so you're basically forced to buy a new transmission if you get a leak. I almost bought one, but thankfully, I did not and I found out how dishonest they are. I have nothing with this dealership.... But this is a serious issue with Nissan

I made an appointment for an oil change and transmission service. Between the time I made the…read moreappointment and the service, a light came on. I thought for sure they wouldn't mind running the code so I could set up an appointment. Nope. Couldn't be bothered. I went to O'Reilly's who ran the code for free, and sold me the parts. I know they are busy, but I have had my truck for ten years and come here pretty often. I get the impression they only want the money. No customer service at all. I won't come here again. Too many local businesses around that want my business.

Purchased a used truck from them recently. Waited to write a review until they completed the "We…read moreOwe" items and I used it a bit to make sure they did good work. Stephen Weimer was the salesman and he was very helpful and knowledgeable. I had specific things I wanted, and he (with the help of the sales manager) made me walk away happy (price-and service-wise), which is all you can really ask. On top of that, when I scheduled the installation of the thing(s) to which they agreed, they took care of me promptly and the work was done correctly.

I have purchased two cars from Moritz now. I know it might seem silly but as a woman, it is…read moresometimes difficult to purchase cars alone. I was never talked down to, I was never pressured, and I was completely comfortable during the entire buying process. Love this place.

Big thanks to Cal for helping us on Saturday! Whole process was quick and easy !! No games,…read morestraight shooter! New to area so this was our first time to Moritz! Will be back for sure. Easiest car purchase I've ever done! Thanks Cal

Hello I just wanted to Thank Moritz and particularly Greg Dowler for going above and beyond in…read morehelping me find a great running car within the price range that I could afford. I asked and you came through the same day. Great service!!!