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    Solar Tactical

    5.0 (2 reviews)
    Open • 10:00 am - 5:00 pm

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    1 month ago

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    1 month ago

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    Sportsman's Warehouse - 50% off select styles of sandals & water shoes as of 9/8/24

    Sportsman's Warehouse

    2.8(290 reviews)
    4.1 mi
    •$$

    I like this location fine! I was wondering why it gets rated so low and it looks like it's…read moreprimarily been a customer service issue. The only bone to pick (that I can tell) would be that if you need help on the floor, you sometimes have to comb the place for it. In their defense, the place is so large that they'd have to be significant overstaffed in order to feel like help was easily accessible. Pretty typical in the super large warehouse sized stores. They seem to have the things we need and when we need them. Customer service is friendly and helpful (thank you, Alex). Decent selection and prices seem competitive although I'll admit I haven't bothered to price match too much.

    Another terrible experience. You guys wanted me to give you another chance, and the result was just…read moreawful I had cancelled the gun purchase, but the ammo did not get cancelled. It was confirmed to be at the store. JUST LIKE THE GUN WAS. I receive multiple emails that the ammo was available to pick up. Went to the Rocklin store to pick up the ammo on 08/22/26. We signed in to the digital queue. But that didn't matter because they weren't even using it and just helping people that walked up to the counter. After FINALLY being asked to step up for assistance, I gave him my name, id, and order number. The gentleman then took my id to the back to "locate" the order. THAT TOOK SEVERAL MINUTES. He then walked around the store for a few minutes, with my ID in hand. Finally he came back to the counter and said that the order was not in the back and did I mind if he pulled the Ammo order off the shelf. And I was perplexed ?? Why are you asking. ?? Just pull the order. Why wasn't the order pulled and ready LIKE THE EMAILS STATED IT WAS!!! He then COULDN'T LOCATE IT ON THE SHELF AND I HAD TO SHOW HIM THE AMMO AND WHERE IT IS . We did not see it. And he then went in the back AGAIN WITH MY ID IN HIS HANDS. I asked him for my ID back since I didn't want him to set it down some where as he tried to "locate my order". After several more minutes, he told me that he could not find it. At that point, I asked to cancel the order and to speak to the manager. The associate said he already notified the manager, who was also aware of the gun/ inventory issues I had previously. I STILL DEMANDED TO SPEAK TO THE MANAGER. A few more minutes went by when he decided to come out. The manager was extremely rude and you can tell my his attitude and he disheveled clothing that he did not and does not care. I stated my complaints again and noted that they were the ones who did not cancel the order and accepted it. He then proceeded to say that THEY NEVER GET THIS AMMO TYPE IN HIS STORE. And I said someone in his store approved/accepted the order. He claimed that he had no way of checking who accepted the order. And I simply said that was no excuse and this whole situation was handled extremely poorly. He then said " Well what do you want me to do". Sir, I want you and your store to get your shit together, AND DO YOUR JOBS so I am not wasting my time with people who clearly do not care when there is an issue that they caused. Managers who act like this when the issues are caused by them, their stores, and their employees have clearly lost the plot. And to continue on with his rude behavior, after looking dead at my husband and speaking to him, he then cuts my husband off mid sentence to say "I was talking to her". Sir, you are looking at my husband, and talking, he was thinking that the conversation had been directed to him. He then asked WHAT I WANTED TO DO ABOUT THE ORDER. Not only were you aware of the issues with the gun inventory , you did not take the time to verify if the remaining items on the order were in stock at YOUR FUCKING LOCATION??? You have the audacity to ask what I want to do with an order of Ammo that you just said your store never gets. Like I'm supposed to leave this order open with you all having my money and me not having any ammo. I asked that the order be cancelled and my money refunded. I received and email today from Sportsman Warehouse that my order was cancelled because it was ABANDONED. How the fuck can I abandon an order for an item that was NEVER THERE AND HAD NO INTENTION ON BEING THERE. Basic customer service is all I was asking. Nothing free or discounted. I wanted the items that I paid for and was confirmed to have been there. What a fucking shit show.

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    Sportsman's Warehouse - Yeti 30 oz tumbler sipping lid

    Yeti 30 oz tumbler sipping lid

    Sportsman's Warehouse - Hydroflasks on sale on 6/12/24. Check their website for current sale prices.

    Hydroflasks on sale on 6/12/24. Check their website for current sale prices.

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    Outside Sportsman's Warehouse - Guaranteed best prices

    Solar Tactical - guns_and_ammo - Updated September 2026

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