I had a hard time with my contracted dealer for the scooter but I managed through the headaches to…read moreend up getting a lot of help from Cloud of Goods. They will call or email you back, even though a real time person would be ideal, it is good for you all to know. Get a hold of them, they will make it right.

BUYER BEWARE! These people defrauded an 81-year old stroke patient. They lied to her about the…read morecharges and then double billed for a chair that was used for three days. A complaint for fraud on the elderly has been filed against this company with the Alabama Attorney General and the FBI. They charged my credit card twice and claimed I had rented a lift chair for one day, and then charged my card again for one month for a total bill of $709.99 . I have turned them over to law enforcement, my lawyer, and also contacted my credit card issuer. After I posted my Yelp review they issed a partial refund of $224.99 which was fraudulently charged on June 5, 2026. So far they have kept $485.00 for two days rental of a lift chair. They are extremely dishonest and unethical and I look forward to seeing the owners of this fraudulent outfit put in jail where they belong. The problem for law enforcement is finding them. They are in hiding and refuse to disclose their location so that an arrest warrant can be issued. If the fraudsters and outright thieves want to have their day in court theY will furnish their whereabouts so that that can face an arrest warrant and be interviewed by the FBI. Meanwhile the pubic is being alerted to their crimes perpetrated against the senior citizen, of which we believe there are many, many more victims of their fraud and deception. In Alabama, crimes against the elderly (individuals aged 60 and older) are strictly prosecuted under the Protecting Alabama's Elders Act. The law covers physical and emotional abuse, criminal neglect, and financial exploitation. Penalties range from misdemeanors to Class A felonies, which can carry penalties of 10 years to life in prison. BUYER BEWARE!

Bikeworks is in the community teaching about safety on bikes, how to make small repairs on their…read moreown and assist others with repairs. It is a community building program that brings members of diverse communities a chance to learn about fun and important aspects of other"s lives. In short, it empowers youth to build better communities through fun and teamwork.

I can't comment on the shop itself but whoever drives the grey BW Bike Works Sprinter van is an…read moreabsolute menace to anybody on the freeway within two lanes of them. Almost daily this inconsiderate fool is swerving in and out of traffic, cutting people off, honking, slamming their brakes, etc. I'd bet my life savings this individual is unlicensed and should be no where near a motor vehicle. I've submitted two separate emails to the company informing them of these classless actions but received no response.... leads me to believe it's the owner/manager behind that wheel. Take this for what you find it worth but my family and I support local businesses that not only value those who walk through their doors but also those that share this great country with them.

We did the all day rental and it was such a fun perfect day! Rental process is quick and simple. I…read morelove that they give you a lock! So many places to ride your bike in Newport and many others are riding as well. This was our favorite location so far that we have rented bikes. I love that one of our bikes had a basket hold our stuff.

So friendly and educational! Really appreciate the service! Thanks Gus! Will def come back again…read morefor all our Newport activities needs

I have been here for all my bicycle repairs and services. The staff is always friendly and quick…read more Fix take about 30 min or less . Reasonable prices and quick turn around ... I will continue to come here. Highly recommend.

It looks like the business is done - KAPUT! (out of business) I rode by the other day, and there…read moreis a curtain covering the storefront. Sad to see the store close, as it was a convenient place for parts and tune-ups. All the best Eric...

Five stars--hands down. Anyone who would give a negative rating must be the perfect sole-proprietor…read moreof a small business themselves with no bad days or just a pretentious silver spoon snob... anyways Kevin at HB Cycles is the real deal cyclist. I first rolled in over a year ago needing a derailleur adjustment and a crank. He guaranteed his work and adjusted it without charge when I messed it up a few weeks later... Over the year he has become not only my only singular bike mechanic but a genuine friend. He has helped me countless times; I cannot say enough good things about him and his skill sets. No up-sell, no attitude--just straight-up help. Hanging out in the shop or by talking with neighbors who have had the same experience; I've watched ( and heard via word of mouth) him do the same for half the neighborhood: local guys on cruisers, kids on e-bikes, I've even seen him give bikes away to those in need. Even those not in need but just dig bikes like myself lol He's patient, knows every bike like it's his own, and actually cares if you're out there pedaling instead of sitting on your couch. Actually every bike I've pointed out as being eye catching and visually stunning have been custom bikes built by Kevin the owner/operator. This place isn't just a shop--it's keeping Huntington Beach moving! Fresh air, sore legs, stupid grins--Kevin gets it. If you ride, go see him. You'll leave faster, happier, and confident that the best bike guy in town torqued your wheels down properly :)

I really don't want to write a negative review but my experience was not great. We've had our bikes…read moreserviced here before. I remember going in our 1st time when it was first opened with different owners. They were fantastic & made me feel comfortable. They were not intimidating and the service went great. We took our bikes there a 2nd time, I don't know who the owner was at the time, and everything was fine. This is our 3rd time taking our bikes for service there. This time our experience was not the same under the current ownership. No shade to the owner. He was very nice & pleasant. I'm glad to see a lot of good reviews but that was not my experience. We dropped off our mountain non-e bikes for general service as they weren't running great at the end of the week. He mentioned that they'd be looked at the following Tuesday with an estimate (week 1). He mentioned that it'd be possible to adjust recommended repairs to suit our budget. Great! No problem. Very considerate suggestion. But we didn't hear from him on Tuesday or any day that 1st week. We tried calling a couple times that week but no answer. We tried stopping by at 11 (posted opening time was 10) and there was a note on the door they open at noon. We stopped by another day & it seems there was a family emergency so he'd get to us the 2nd week. We got busy and another week rolled around and a 2nd Tuesday with no news on the repair estimate. We called a couple times the 2nd week & there was no answer. We stopped by around 4:30 and it was closed (posted closing time was 6). We called again that weekend & he said his tech would come in the next Tuesday, the 3rd week, to look at the bikes. At this point, the bikes are sitting in the shop for 2 full weeks going on a 3rd before anyone even looks at them for an estimate. This does not inspire confidence that the bikes would even be done that 3rd week. While maybe they would have finally been repaired in the 3rd week, we decided cut our losses & take our bikes elsewhere. I truly hope this business succeeds, but we're probably not going to go back.

Trek Tustin, CA is absolutely amazing. The team is incredibly knowledgeable, determined, and always…read moreready to help. From the moment you walk in, you feel supported and taken care of. Jeff is an expert when it comes to custom bike fitting. His attention to detail is next level, and he's fully dedicated to getting you as close as possible to the perfect fit. The rest of the team is just as impressive everyone is friendly, professional, and extremely knowledgeable about Trek and other products in the industry. I highly recommend this location to anyone looking for expert assistance, top-tier service, and a team that truly cares about your riding experience.

Hands down the best bicycle shop in the OC area. Eric and Bryce were wonderful. They helped me make…read morea decision that I felt comfortable with and did not pressure me throughout the whole process. They gave me educational advices that were succinct and delivered in a very personable manner. I am very much a beginner to the world of road bicycles and even though I went for the Madone, I was not made to feel ashamed and they assisted me a non-condescending manner. I left the store with not only a new bicycle that I love, but a sharper mind and a newfound appreciation for the hobby of cycling. Once again, thank you to Eric and Bryce for taking all the time with me, even though it was bordering on closing hour. Throughout my extensive interaction with them, I can confidently say their goal was not to make a sale, but to equip me with the most informed decision. The purchase was big, but I made it with no regrets. I have been to many other establishments before coming here, and other bicycle shops NEED to learn from TREK Tustin!

Bought a Velotric online, with seat, post and mirror extras, to be built for pickup in shop. The…read moreconfirmation said they'd email me with instructions. No email after a week, so I emailed to ask the status and was told the main extra (shock absorber post) was being shipped there and would arrive within a week, and asked me to pick it up and bring it back in when the part arrived. I wrote back that I don't drive unless I have to (medical), have never ridden an e-bike so would be transporting it home to learn to ride it, and so asked him to store it until the part was in and it was a full build. Scott accommodated, and I got a fully built PERFECT bike for me yesterday. Scott helped me load it into my SUV (a tight fit, so grateful for his help) and I shook his hand. Got it home, unloaded it, and am more than excited to learn a new healthy habit. Thank you, Scott!

We purchased a "brand-new E- bike" from this shop, but upon closer inspection, several parts…read moreappeared to be used -- including the Display. When buying something advertised as new, you expect exactly that. We're disappointed and feel misled. Would strongly recommend inspecting any bike thoroughly before leaving the store. We won't be returning. Not to mention the amount was $3,000 yet zero customer service.

The staff are so great. I don't know anything about e-bikes but they are very patient with me when…read moreI was explaining what needs to be done to my son's e-bike.

We trusted this shop to fix my son's bike, and after keeping it for nearly 3 months, they still…read morecouldn't repair it. Instead, they handed the bike back with broken wheel parts and charged us a ridiculous $200 "service fee" for absolutely nothing. What exactly are customers paying for here? Months of wasted time, zero results, poor communication, and damaged parts? The customer service was terrible. The staff acted inexperienced, unprofessional, and completely unable to handle a simple repair or communicate honestly about the situation. Charging customers after failing to fix the bike is unacceptable. We left with the same broken bike, missing time, and an extra $200 bill. I would absolutely not recommend this place to anyone. Save your money and go somewhere that actually knows how to repair bikes and treat customers properly.