Guy working there is a very nice guy. I brought a bike I ordered for my son that was in a box. He…read morebuilt it for 35 dollars. And was nice enough to do it same day. Great business!

Again, top notch service, always friendly. I feel like family coming here. My kids feel comfortable…read morehere. Life long customer.

I had a hard time with my contracted dealer for the scooter but I managed through the headaches to…read moreend up getting a lot of help from Cloud of Goods. They will call or email you back, even though a real time person would be ideal, it is good for you all to know. Get a hold of them, they will make it right.

Low prices, but poor communication, worn-out gear, and missed pickup…read more I am very disappointed with the service and product quality provided by Cloud of Goods in Anaheim. I later discovered that Cloud of Goods operates as an online marketplace where third-party local companies fulfill orders. This probably explains the complete lack of operational reliability and unprofessional results. I rented a recliner chair for a vacation trip (I can't lie down in a flat bed) and scheduled delivery weeks in advance to a hotel near Disney. When I arrived, I received no notice of delivery. When I called the contact number, they answered with a casual "hello" with no business introduction. After a 5:45 PM call promising a callback, I waited 3 hours. My next call at 8:30 went to voicemail, so I texted. I got a quick response, but they said they were still waiting for an ETA from the driver. So I decided I would go to dinner. You can imagine how stressful this was knowing its delivery is the only option for sleep. An hour later, the delivery driver called and said he was in the lobby. I told him I was not available and asked him to leave it with the bell desk in the lobby. He did confirm I would be OK with putting it together.. The recliner itself was visibly worn, scratched, and poorly maintained. See attached photos. Ironically, they offered damage insurance for an item already in rough shape. honestly, I would have felt foolish paying for it after seeing its condition. It was also embarrassing hauling what look like grandmas "cat clawed" beat-up old furniture up to the room. The worst part happened after checkout. Eleven days past the scheduled pickup date, the hotel called me to say the chair was still sitting there. When I called the company, they answered again with another "hello." They said they would call the hotel. Oddly, two days later, I received an automated text message saying the chair was scheduled for its original pickup date. I was too embarrassed to call the hotel back to check if it had been picked up. Compared to other options I explored, Cloud of Goods was cheaper. However, after reviewing alternatives, I realize I should have gone with a different company for better product quality and service--sometimes, you get what you pay for. The only redeeming part was that the chair eventually arrived providing better comfort than the traditional non reclining hotel chairs. Based on this experience, I wouldn't recommend using this platform if it uses the same contractor in Anaheim.

I can't comment on the shop itself but whoever drives the grey BW Bike Works Sprinter van is an…read moreabsolute menace to anybody on the freeway within two lanes of them. Almost daily this inconsiderate fool is swerving in and out of traffic, cutting people off, honking, slamming their brakes, etc. I'd bet my life savings this individual is unlicensed and should be no where near a motor vehicle. I've submitted two separate emails to the company informing them of these classless actions but received no response.... leads me to believe it's the owner/manager behind that wheel. Take this for what you find it worth but my family and I support local businesses that not only value those who walk through their doors but also those that share this great country with them.

Amazing, friendly and helpful staff. I just met my son at Bike Works because he broke his throttle…read morecable on his e-bike Bike Works staff were so kind and helped to quickly fix my son's bike. Lots of awesome bikes in the store and he mentioned he would be placing orders for more bikes in the coming weeks in case you want to plan ahead for holidays!

GUS!!!! HE'S THE BEST!…read more He set the tone for our entire day with such positive vibes!!! Gus truly went above and beyond to make our girls' day unforgettable. He got us set up with the cutest pink bikes, and we had the best time cruising around Balboa and exploring. It honestly turned into one of those perfect days you don't forget with the gals. We'll absolutely be coming back!

We did the all day rental and it was such a fun perfect day! Rental process is quick and simple. I…read morelove that they give you a lock! So many places to ride your bike in Newport and many others are riding as well. This was our favorite location so far that we have rented bikes. I love that one of our bikes had a basket hold our stuff.

I have been here for all my bicycle repairs and services. The staff is always friendly and quick…read more Fix take about 30 min or less . Reasonable prices and quick turn around ... I will continue to come here. Highly recommend.

It looks like the business is done - KAPUT! (out of business) I rode by the other day, and there…read moreis a curtain covering the storefront. Sad to see the store close, as it was a convenient place for parts and tune-ups. All the best Eric...

When we moved from Trabuco Canyon to Huntington Beach a few months ago to be closer to the…read moregrandkids, I needed to find two things a donut shop or bakery that made fresh banana nut muffins and a good bike shop to help me maintain the family's bikes. I found the muffins and donuts, but it took a little longer to find a great bike shop. I stopped by several of them in the Huntington Beach area and I found one that has a real passion for the customer, Huntington Beach Cycles on Atlanta. They recently had to make a tough decision. They got so backed up with service work they needed to lock the doors to focus on repairs which created no bike sales or parts sales for the few days they had to close. I know it's tough on some of us that had bikes in behind closed doors, but I respect a business owner to keep his commitment to service and repair the bikes that he had taken in and focus on his service. During the last several weeks they lost a technician and that put some extra workload on the rest of the staff. Mike did a great job servicing our bikes. I also noticed that the owner of the shop, Kevin, has an outstanding relationship with his team and they all share his passion for the customer. I encourage you to check these guys out or anything you might need for your bike or trike. Mark Petty

I really don't want to write a negative review but my experience was not great. We've had our bikes…read moreserviced here before. I remember going in our 1st time when it was first opened with different owners. They were fantastic & made me feel comfortable. They were not intimidating and the service went great. We took our bikes there a 2nd time, I don't know who the owner was at the time, and everything was fine. This is our 3rd time taking our bikes for service there. This time our experience was not the same under the current ownership. No shade to the owner. He was very nice & pleasant. I'm glad to see a lot of good reviews but that was not my experience. We dropped off our mountain non-e bikes for general service as they weren't running great at the end of the week. He mentioned that they'd be looked at the following Tuesday with an estimate (week 1). He mentioned that it'd be possible to adjust recommended repairs to suit our budget. Great! No problem. Very considerate suggestion. But we didn't hear from him on Tuesday or any day that 1st week. We tried calling a couple times that week but no answer. We tried stopping by at 11 (posted opening time was 10) and there was a note on the door they open at noon. We stopped by another day & it seems there was a family emergency so he'd get to us the 2nd week. We got busy and another week rolled around and a 2nd Tuesday with no news on the repair estimate. We called a couple times the 2nd week & there was no answer. We stopped by around 4:30 and it was closed (posted closing time was 6). We called again that weekend & he said his tech would come in the next Tuesday, the 3rd week, to look at the bikes. At this point, the bikes are sitting in the shop for 2 full weeks going on a 3rd before anyone even looks at them for an estimate. This does not inspire confidence that the bikes would even be done that 3rd week. While maybe they would have finally been repaired in the 3rd week, we decided cut our losses & take our bikes elsewhere. I truly hope this business succeeds, but we're probably not going to go back.

A Thank You to Trek Bike…read more I want to share how much I appreciate the care and integrity Trek bike has shown with my Parlee bike. From the moment I brought my bike in, it was clear these folks actually know what they're doing--and more importantly, they respect their customers enough to be straight with them. What stood out most is how transparent they were. No upsells, no unnecessary work pitched just to pad the bill. They took time to understand what my bike needed and gave me honest advice. That kind of straightforwardness is rare and it made a real difference in how much I trust them. But here's what really impressed me: they caught a factory recall on my Shimano crank power meter and offered to replace it without charging me a dime. Most shops would've either missed it or found a way to bill me for the service. Not Trek. They went out of their way to make sure I was taken care of, no cost to me. That's the kind of thing that tells you a lot about a business. Special thanks to Caleb--he was instrumental in taking care of my bike and making sure everything was handled right. Bryce was equally knowledgeable and friendly throughout the process too. The whole team is genuinely skilled and personable. It makes the whole experience easier--you're not second-guessing whether they understand what they're talking about. You just know they do. I'm grateful to have a shop I can trust with my bike, and people like Caleb and Bryce who actually care about doing the work right. Trek bike has earned my confidence, and I won't hesitate to bring them my business again.

Trek Bicycle Tustin did a great job helping me rebuild my older Focus Mares CX into a 1x…read moregravel/fitness setup. Caleb, Bryce, and Elijah were patient, helpful, and thoughtful throughout the process, including walking me through parts choices and compatibility questions. The finished bike feels refreshed and ready for a second life. Great local shop and team.

Had a great experience purchasing my daughter's first ebike at the shop. Super helpful and…read moreknowledgeable, worked within our budget to get the appropriate ebike. thank you

We purchased a "brand-new E- bike" from this shop, but upon closer inspection, several parts…read moreappeared to be used -- including the Display. When buying something advertised as new, you expect exactly that. We're disappointed and feel misled. Would strongly recommend inspecting any bike thoroughly before leaving the store. We won't be returning. Not to mention the amount was $3,000 yet zero customer service.

Very disappointing experience. I would not recommend this shop…read more We were originally given an estimate for how long the repair would take, but it ended up taking significantly longer than we were told. During that time, communication was extremely poor. They rarely answer the phone and did not provide updates about the status of the bike, leaving us to repeatedly try to get information ourselves. When we finally picked up the bike, we discovered that something else was now broken that had not been an issue when we brought it in. We called the shop to explain what happened and asked them to look at it, but instead of trying to address the concern, they were dismissive and unwilling to help. What made the experience even worse was the way we were spoken to. The communication was rude and condescending rather than professional or customer-focused. Mistakes and delays happen, but good customer service means communicating with customers and taking their concerns seriously, especially when a bike comes back with a problem it didn't have before. Unfortunately, that was not our experience here. I recommend you take your business elsewhere.

I came in looking for an e-bike and some honest guidance. I mentioned that I was very interested in…read morea specific model from Wired and wanted to compare it with similar bikes they carried. Instead of providing accurate information, I was told that Wired had gone out of business and was then encouraged to purchase one of their bikes. That information was completely inaccurate, as I recently received my order directly from Wired. The misleading sales tactic was very concerning and left me questioning the trustworthiness of the staff.

What an amazing guy! What phenomenal service!…read moreWhat excellent customer interaction! Highly recommend this place! 10 out of 10 100% I was so stressed out today from a flat tire and he was able to fix it all in 30 minutes for a very, very reasonable price. I would come back in a heartbeat over and over again.

Took my bike for a basic tune up and gear adjustment, great service! I went closer to closing and…read morewasn't in a hurry to get it completed but I went back the next day and the servicing was completed and my bike ride like new again