If you set your expectations accordingly, you will not be disappointed with your stay at Sonesta Select - Newport Middleton. The hotel averages a 3 star rating. It's not anything fancy or luxurious, but it's not a dingy shack either. We were in Rhode Island for only 3 days and 2 nights, so we weren't too picky about where we were staying. We spent most of the time outside of the hotel, so we just needed somewhere clean, safe, and moderately priced. Location: The hotel is located in a suburban area of Middleton with not much going on. It seems like a relatively quiet area. We had no issues with safety during our stay. It's about a 10-15 minute drive from Newport and main attractions. Parking: There's plenty of parking on-site. Service: Staff was friendly and efficient with checking in and out. They require a security deposit upon check-in that will be refunded during check out. Front desk is open 24/7. Complimentary housekeeping services are only done by request OR for stays longer than 7 days. So, don't expect your trash to be cleaned or your towels to be restocked or your bed to be made. You have to call the front desk and pick up items on your own. Room & Amenities: We booked a deluxe king bedroom. It was pretty small for a room advertised as a "DELUXE KING", but it was enough space and storage for just the two of us for a short stay. The room included your typical amenities for a 3 star hotel: a king sized bed, desk + chair, sofa bed, dresser, flat screen tv, mini fridge, coffee/tea maker, closet with iron + board, and a bathroom. Toiletries (body wash, shampoo, conditioner, lotion, soap) and towels were included. The bed was comfortable enough to sleep in. The shower had good water pressure. Hotel Amenities: Wifi is free, fast, and reliable. There's a 24 hour fitness room but it's TINY. They have an indoor and outdoor pool as well as a hot tub. The lobby is spacious with plenty of seating and tables for lounging and work. There are snacks and beverages available for purchase, but they are overpriced. There's a communal microwave and ice machine. No complimentary breakfast or meals. No bar or restaurant(s). No room service. Price/Value: We paid ~$332 for the stay after getting a discount through Triple A. It was close to $140 per night and about $60 in taxes/fees. I feel as if this price is a bit inflated and excessive for what the hotel offers... it's a few steps above a cheap motel. It lacks some of the basic amenities/services that hotels provide. I'd be more satisfied with the price if they had a continental breakfast, room service, upgraded TVs, or a larger fitness facility. Cleanliness: We had no issues with cleanliness. The whole room was in good condition. No musky smells, no dirty sheets, no bugs, no signs of mold or aging. The floors, walls, and carpet were clean. Shower, toilet, and sink areas were well kept. Noise Level: So our room happened to be right near the pool. And we also happened to be there during a time when there were a bunch of high schoolers also staying. The walls are very thin, so it was annoyingly loud at times. HVAC: Room temperature is controlled by a wall thermostat - it worked well during our stay. Our room heated up quickly. Objective rating? 3 stars. Subjective rating? 4 stars... If you can look past what the hotel lacks, you'll be content with what it offers. It did the job for us by providing a space that was comfortable, clean, and safe. Despite the cons, we enjoyed our short stay at Sonesta. It's just the price tag that throws me off. read more

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I was incredibly disappointed by this hotel! The room was dirty. Not only was there dark brown stains ALL over the entire carpet, there was also lots of dog hair on the floor, along with someone else's ibuprofen pills. The bathroom floor still had the previous people's hair and debris. It was clearly not vacuumed. There was also dirty hand prints above the toilet (from when men lean forward to pee!!) It was not clean. On top of that, there is no hairdryer. There was no backup toilet paper rolls. There was no extra blanket in the closet. Bare minimum! The toilet paper holder was rusted and falling out of the wall. I also found it strange that the only mirror in the room was by the sink. No additional mirror in the living space of the room. It made it very difficult to get dressed with three women trying to all use one mirror in a tiny space. To top it off, the ice machine was broken, and they nickel and dime you for everything. Things most places offer for free, such as WiFi & coffee, you need to pay for here. Sonesta was no bueno. Unless you like lipstick on a pigs, it only looks good from far away! read more

Overall, my stay was disappointing. The room felt very outdated, dark, and in need of refreshing, which made it feel less welcoming than I expected. The next day, I had to go to the front desk to get my own towels because they weren't replaced, which was inconvenient. I was also disappointed with the breakfast area. It was very small and didn't offer much. The location was convenient, but the room condition and lack of basic amenities made the experience fall short. I hope the hotel considers updating the rooms and improving the breakfast area and housekeeping service for future guests. read more

In Newport for a wedding, paid on average $500 a night for this hotel. The smallest hotel room I've ever experienced. Asked for a bathroom refresh after the first night...after three reminders they finally delivered a few towels at 10pm, 12 hours after the first request. Coffee in the lobby, gotta pay for it, tub wouldn't drain. The most appalling thing was all these out of town guests paid $1000 for a Thursday and Friday night for us to be so embarrassed by what they had to pay this "recommended" dump, besides the other costs of attending a wedding. If it was a Friday and Saturday night it would have been over $1400, for a mediocre executive hotel in a commerce park... read more

Room was outdated ... furniture was chipped & drawers were broken. Carpet & upholstery had spots/stains. Wall decor was tarnished / shower was rusty / white towels were stained. Water marks on ceiling Ac did not work well Lighting in room dark Someone got sick along the entrance way and no one on staff cleaned it up Would not recommend this place...only stayed here because bride/groom had a room block for their wedding read more

This place wreaks of weed, stale smoke and B.O. Thankfully the windows open in the rooms. Screening and training of staff could be improved. Ensure they are suited for and aware they are in a hospitality service industry. Telling guests they can't help them with minor issues because they are the only ones working is a joke. Not a professional of friendly staff. Some hotels have pulled out of the COVID tailspin. This place has not. Too bad because it has potential. read more

I will start out by saying that I was there with my husband and two children for a basketball tournament. I have stayed at a LOT of hotels for different sports tournaments in the past few years so I knew to expect a lot of kids and my expectations were low for the hotel. It's pretty simple, I was just looking for a hotel that is clean, had a pool and had a decent lobby. The hotel was sold out all weekend and I paid almost 1k for 2 rooms for 2 nights. This was NOT worth that price at all, but that is the nature of supply and demand. The staff was kind and helpful but definitely overwhelmed. They are used to having 10 or so rooms booked at a time, not 150! They didn't have enough towels for the rooms (families of 4 were sharing 2 towels), and they didn't have towels for the pool. Also, I booked a queen room and they gave us double beds which is why we ended up having to book a king suite as well because the 4 of us would not be able to sleep in 2 double beds. The pool is small (outdoor one not open yet since it was March) and with so many kids it, it was a little chaotic, but again I expected this. We booked this hotel because there is a pool so it's something the kids look forward to doing in between games or at night, however, after the first night they shut down the pool because it was a little chaotic. Parents were in there watching their kids, but it was loud and kids were being kids, playing volleyball with the net in the pool, splashing, playing games etc. So that forced all the kids to hang out in the lobby which I don't think the staff appreciated, but this was the only place for the girls on our team to hang out and bond. The king suite I had was small but that is not my complaint. The biggest issue I had was that the tub wouldn't drain and I had to take cold showers all weekend! There had to have been over 200 kids in the hotel (I would say the kids in the tournament took up 90% of the rooms) so I did feel bad for the non tournament families staying there because kids are loud and in between games, teams went back to the hotel to the lobby, but that is always the case (I just wish they could warn the 10% of people so they aren't shocked when they see so many kids). I am giving it zero stars due to not having towels, cold showers and a non draining tub and no working pool for half of the trip. The only reason I gave it two stars is because I felt bad for the ladies working the front desk (they were very kind to me anytime I spoke with them) and the lobby area was decent. I just wish the owner of this hotel staffed up more to prepare for these busy off peak weekends so everyone could have enjoyed themselves because we did all pay a lot for this weekend. If we do this tournament next year I won't book this hotel. read more

This hotel was absolutely disgusting. Priced at over $750 for two nights (with a room block discount) during the off-season, I expected to at least have a clean room. Staff was rude and dismissive when checking in, but we were willing to overlook that as people have bad days. When we got to the room, which required a LONG walk through hallways that reeked of cigarettes and weed, we were greeted by a room that looked like it hadn't been cleaned in ages. There were urine stains all over the bathroom floor, mold in the shower, and stains of god knows what on the sheets. Our room smelled of cigarettes and the walls were paper thin - we could hear people yelling and screaming until late into the night. After the first night, I had a rash from sleeping in the bed, so I can only imagine how long it's been since they were cleaned. On top of being disgusting, the beds were uncomfortable, the AC barely worked, and the sink area was so small it was unusable. Not only would I not recommend this hotel, but I would never consider another Sonesta, no matter how well it's reviewed, because this was such a turn off from the brand. read more

Sonesta Select Newport Middletown - Urine stains were all over the bathroom when we arrived. - Hotels Near Me - Middletown, Rhode Island

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Very nice staff that was very helpful. Located in a good spot in town and not far from Providence and Boston.

For the amount charged, this should be a better hotel. It's worn....everywhere. The pool is deceptively small. The 'breakfast' is a joke. Cereal. I think I saw 1 total person working there the entire time, the front desk person. Complete joke read more

Have I really gotten that out of touch that I don't know how much a three-star hotel in Newport costs? I mean, I usually stay in hostels... but I was in RI for a wedding, and this is the hotel the couple made a block of rooms and an included discount for (plus a shuttle). Well, I did some homework, and if booked in advance, a similar hotel is right around $150-250. I paid about $230 for the one night (after the discount for the wedding). What's more important than the money is the value, and I'm not sure how good it is here. My room had a comfy king-sized bed, a small couch/loveseat, a desk with a chair, and the other typical amenities: TV, teeny coffee maker, closet with ironing board and iron, etc. For some pluses: the A/C was nice and cold, and the blackout curtains were spectacular! None of the gap between left and right. It was morning, and I thought it was still night! As a small minus, the water pressure in the shower leaves a lot to be desired. While I only stayed for one night, I overheard (and reviews confirm) that full housekeeping is not being performed. Trash is emptied and towels replaced, but that's it. Isn't part of paying over $200 a night for a hotel the idea that you would come back to a bed that made? The hotel itself has a pool, hot tub, and a small fitness center. I did not use any of these, and every time I walked by, there wasn't anyone using the pool. There is coffee and a few snacks (muffins, yogurt, fruit) available in the lobby, but not breakfast. The location is quiet, and the immediate surroundings aren't exciting, residential and some grocery stores and car dealerships. This hotel delivers in that it provides a quiet, comfortable, and clean night's stay. However, considering the amenities and lack of full housekeeping, the price I paid seems excessive. read more

After deciding to visit Newport RI for a few days, we started looking into hotels. There some fair 2.5-3-star hotels in the Warwick/Kingstown area which are reasonably priced, but staying there would involve about a 30-minute ride one-way in and out of Newport. Since all of our to-dos on the itinerary were in the Newport/Middletown area, we decided to try to get a hotel there. Now, there is a huge price difference between the two areas; a $150 per night in Warwick would be $300 in Middletown and $400+ in Newport. We settled on a few in the Middletown area which is only about a 10-15 minute drive into Newport/Wharf area. Of those few, the Sonesta consistently received above average-good reviews and was modestly-priced, given the location. The Sonesta is located off W. Main Road with lots of food, retail and fuel options. This is always helpful when you are traveling with a family. We arrived at about 3 pm on a Thursday and it was very quiet. I stopped off at the reception area and was quickly checked in within a few minutes. The front desk staff were very nice. As of this writing, face masks were required in all common areas, though I observed guests both masked and unmasked (50/50) in the common areas throughout our stay. We were advised of the closest entrance to our rooms. We drove around to that entrance, parked and entered our room after a short walk. The room was what I expected: typical 2.5-3-star accommodations. Pros: generally clean room, sufficient outlets, lots of lights, mini fridge, coffee maker but no cups, efficient temperature controls, convenient roll-out wheeled desk with chair. Cons: some grit in the bathroom corners, no microwave but communal microwave near ice maker (iffy call during COVID), beds seemed to be double beds and NOT queens, small flat screen tv seemed very outdated, no liners in any of the garbage cans, TV remote a bit frustrating (like many other hotels) I am not a fan of the separate toilet/tub from the sink/mirror, but I've seen this before in other hotels. Our biggest issue, like many other reviewers have mentioned, is the complete lack of room housekeeping. In our 3-day, 2-night stay, not only was our room not cleaned, but I did NOT see any housekeeping service in the halls throughout our entire stay! It wasn't much of a problem for us as we reused towels and kept the room clean ourselves... but it was just very unusual. I've known other hotels to ONLY clean when requested in an effort to conserve water (washing sheets/towels) to be more eco-friendly but they usually announce that somewhere. There was NO indication or signs that this was their practice. My guess is that, like many businesses affected by COVID, especially hotels, they are very short staffed and simply cannot accommodate daily cleanings, though I may be wrong. But, since I observed very little staff throughout my entire stay, I believe this is the most probably cause. I don't mind this...I just wish it was announced and the guests were notified. The Fitness Center was small with only two treadmills, an elliptical, a bike, free weights and a water/towel station, but enough for one or two people at a given time. The pool looked nice and ranged from 3-5 feet but we did not have a chance to visit. You can swim from the indoor pool section to the outdoor pool section, but this was blocked since the outdoor pool was closed at our time of visit. There is a small outdoor courtyard where most of the rooms face which contains the outdoor pool and a fire pit. I don't know if it is lit regularly though. There are a few (older) arcade games near the tourist brochure section. Their free breakfast was grab-and-go style with coffee, juices, muffins, yogurt and a few other portable items. Check out was easy. Overall we had a good stay...I didn't mind most of the "Cons" but the lack of available services and notification to the guests about those deficiencies can understandably be frustrating. read more

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I am a wedding makeup artist and have provided services here. The staff is very helpful. Erin Felder is the director of sales and greeted me as soon as I walked in, opened the meeting room and got to work providing a continental breakfast for the wedding party.The room was available early in the morning, unlike some venues which provide dressing rooms late morning only. It was nicely appointed with a dressing area with a privacy screen, 2 large rounds and 4 hair stations! Bathrooms were close and clean. Recommend to couples to get ready here 100%! read more

Wish I could rate a 0 Rooms are super smaller than the website shows. Also pool is as well. No free breakfast ($283 a night on a government rate) after 8 days I had my sheets and towels, garbage taken out once. One night, an employee came to my room saying he tracked someone smoking in the hotel to my room. I do smoke, but told him I do so out on my first floor patio. Later in the evening, he was partying with guests and kept back tracking and doubling back and looking in my room to look inside my room. You have to be a dullard to smoke in a hotel room for what they would charge you for that.i better not get charged for that in the morning. I'm 6'1, the shower is about 5'7 No amenities. No room service. They charge you for plastic bowls of cereal for breakfast. Parking is good. When I asked for a customer survey to document that I had not been smoking in my room to a supervisor, the older woman didn't know what I was talking about. The young man who thought I was smoking in my room got pissed off and said he would send it to my email. Nice open area if you are on the first floor. TV was so bad I had the volume on 50 and could not hear it. It's all local channels. Laundry room apparently was out of service. Bathroom sink will not let you close the stopper read more

The hot tub remains broken Algae in the pool screams emerald green Broken tile section near steps in pool " we have No spoons " for cereal breakfast and yogurt Dogs barking on both sides of us all night And we found a flea flying in our bathroom AC works intermittently Unfriendly cranky brunette at breakfast Asked for whole milk for cereal-" we don't have any." but lovely blond young lady a pleasure to deal with kind and friendly Wiggly breakfast tables. All of them Lovely young lady at reception Easy in and out location Clean property and rooms read more

Almost no staff actually work here. Don't believe the website, there isn't a restaurant, cold cereal for $8 in the morning. It's a crime they charge their high rates for no staff, no services, two towels, etc. read more

I wish there was a rating of no stars - don't stay at this hotel - it's disgusting, dirty- ac does not function properly- beds hard as a rock. Don't stay at this hotel! read more

Sonesta Select Newport Middletown - Hotels Near Me - Middletown, Rhode Island

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Rooms are clean and friendly staff. They have to update the website .. No restaurant or bar due to staffing .. But it's a great hotel, would stay here again . read more

I don't usually write reviews, and when considering them, I always delete the highest and lowest. PLEASE READ. Don't get baited and switched like we did. The room wasn't dirty...it was filthy. Ceiling stains. Hair balls in the shower. Stained towels. The sink took 20 minutes to drain. I paid extra for a larger patio. Seriously? Couldn't fit more than 2 chairs and we had to clean up the trash out there to use it. The bar was never open during our entire stay. The outside pool had stuff growing in it. The hot tub was broken. The keys for our room stopped working 6 times (no, it had nothing to do with being near a phone, which was their excuse). they gave us a coffee maker, with no coffee. And because our rate was so high (over $1,000 for 2 nights) I was expecting a Sonesta-like experience, which is standard for us. This was outrageous. I'm surprised they let the hotel use the brand name! read more

Decent, relatively clean, and a quick drive to the beach. I suffered from allergies during visit but couldn't identify the cause. It was either the air conditioning or it may have been a prior guest's pet wasn't thoroughly cleaned after. Made the stay very uncomfortable but this may have been an isolated experience. read more

This is a horrible hotel. Managers are uncaring and cold. The accommodations are dirty. I have never paid so much money for a hotel room that doesn't have attendant services except once every four days, Stay away ! read more

my wife and myself recently stayed at the hotel. not impressed. while I am sympathetic to those facing challenges in life. guests hiding in the bushes smoking. lack of security. people having cookouts with propane tanks in the parking lot. at checkout the front desk person informed of us of the why ? here is the why ? Rhode lsland has a shortage of housing so the state finds hotels for homeless folks. not impressed. very turned off by the hotel nice kitchen no one working in the kitchen. read more

Place is trash, they advertise continental breakfast, but they charge for it (which they don't advertise that it is A La Carte. $5.00 for a bagel. Coffee is not even included with the stay! Also pool is "under construction" looks like it has been under construction for years and will be for years to come. Also no hairdryer. By the kids bikes chained to the stairs, I would say people also live here/. Staff at least were decent people. read more

Total lie about complimentary breakfast. Aged property Mold on the ceilings I travel weekly for business and this property is definitely on the lower tier of this level of property. Terribly disappointed read more

I'm staying in this hotel now and I have to say Im disappointed. When I got to my room, it seemed clean, but as soon as I laid down on the bed I noticed that the pillows smelled like dog. I went to the bathroom and it too smelled like dog. That's when I went downstairs and realized the hotel actually has snacks for dogs at the front desk. So it's a dog friendly hotel that doesn't clean up after the dog leaves the room. Pretty disgusting. I never want to stay here again. read more

The room was okay. The pool was nice-sized but it was too many people. My family and I came back to Connecticut and ended up contracting covid. Overall I would not stay here for more than one night. The bonus of this hotel was the location and its proximity to Newport. read more

Don't do it to yourself at $400 a night. This place was a dump. Hair on the shower walls, the hallways and elevator had garbage all over. I told the front desk and they said they would have it taken care of. Never happened. For three days we looked at the same garbage on the ground. read more

Was there with 2 other couples. Very very unhappy. Front desk and others very rude cold and uninviting. Rooms were never cleaned . An older man in our group was not allowed to walk through hotel to his car for identification but made to walk around perimeter. No breakfast or coffee offered as every single other hotel i have stayed at. They were very condescending obnoxious and made us feel very uneelcome. Place was dirty. Rugs filthy and none of us will ever stay at any sonesta anywhere. Will never refer them . Took yogurt one morning, and the front desk woman screamed across room she will add that to the bill. So unprofessional and embarrassing. Guess u get the picture. Worst hotel ever. read more

Convenient accommodations to the Navy Base. Low key hotel that is clean, safe and friendly. My room was a suite which was very comfortable. No buffet breakfast available. Nice pool and gym areas. The staffing is still low, just like everywhere. Nice place for business travel or leisure on the affordable side. read more

Average hotel. Disappointed with my room. Very small and no room for two people. Walls are thin We heard our neighbors a lot. Limited good options and restaurant does not have consistent hours of operation. read more

Recently stayed at the hotel in October for a weekend, and was so disappointed. The room smelled like dog, and was obviously not cleaned the coffee maker had coffee grounds in it tha had to have been there for a while do to the mold. i will not be staying again. read more

I stayed here Friday night after a wedding and was woken up Saturday morning an hour before check out when housekeeping tried to come barging in without knocking or announcing themselves. They just opened the door and when it caught on the latch then pushed again and then closed it and moved on. I should not have to justify why having unexpected people trying to get into your room is horrifying. I was staying with a friend and he was already awake and confirmed that there was no knock and they did not identify themselves. Once we realized what had happened I went out into the hall to confront them. They gave me so much attitude and told me it wasn't a big deal because they always start checking rooms that early (an hour before check out). I asked if they understood why something like that would be so scary for someone and they laughed at me while continuing to tell me it isn't a big deal and I need to be out soon anyway. I called the front desk and spoke to the manager (I believe her name was Patty. I cant remember for sure I was pretty shaken). She could not have cared less and had the audacity to say "well what do you want me to do about it?" Her tone was annoyed that I was bothering her. I demanded the room be comped and any staff with access to rooms be spoken to about how important it is to make sure they knock and announce themselves before entering a room ESPECIALLY if it is before check out. The manager said "ok fine" in an annoyed tone. The same manager checked us out when we left and I confirmed that we would not be charge for the room and explained how scary it is for someone to stay in a place away from home and feel they are not secure. She did not acknowledge or look at me as I spoke and instead waited for me to stop talking so she could say "well I spoke to the women and they feel bad. They are trusted staff so you were not in danger"...COMPLETELY missing the point that this experience was scary for me and invalidating what had happened. I am shocked that someone can be a manager at a hotel and not understand why it is important for customers to feel safe and secure. I understand that accidents happen and I am sure they were trying to turn over rooms as fast as possible before more wedding guests arrived, but feeling pressed for time is not a reason to invalidate a guest's traumatic experience. I am less worried about getting my money back than I am with making sure this does not happen to another guest. I have followed up and made a formal complaint with corporate to make sure that staff with access to rooms do not feel pressure to turn them over at a pace that invades guest's privacy or boundaries. I did not give the name of the housekeeper to corporate, I think this is a managerial issue, and shows the lack of adequate leadership. If you cannot run a hotel in Newport during wedding season without making your staff feel pressure and guests feel uncomfortable maybe this isn't the right position for you. read more

We had a suite & although the bedroom & the living room area were adequate, the bathroom area was very cramped & had no ventilation. Because of this lack of ventilation there was a very bad odor that just constantly lingered in there from the moment we walked in. The cloth shower curtain added to the bad odor as it smelled musty & appeared to not have been washed in quite a while. When booking this hotel we were excited that there was a hot tub in the pool area & upon arrival we were told that it was broken & that maintenance would be repairing it. However, it was never fixed during our 4 night stay so we were never able to use it. Another reason we booked this hotel was because the online reviews said there was a bar area in the lobby where we could enjoy cocktails. Upon arrival when we asked about the bar we were told that it was closed and "usually only opened on weekends". This made no sense as we had arrived on a Sunday which is part of the weekend. In addition to that we were told Sunday that the Starbucks & breakfast cafe would be open the next day until 11:00am so we planned on having breakfast at the hotel before heading off to our planned excursion. Unfortunately Monday morning when we got to the lobby at 9:30am we were told the cafe was closed and would not be opening that day. This set our plans back as we now had to physically leave the hotel and spend time searching for a place to have breakfast thereby causing a delay in our day's plans. Overall it wasn't a good experience, especially for the price we paid. I will not be returning to this location nor will I recommend it & doubt I will ever attempt a stay at another Sonesta location. read more

We recently stayed two nights at the Sonesta Select Newport ( Middletown) RI, for a weekend wedding in the area. To say that we were extremely disappointed is an understatement. The room was less than adequate carpet staining, left over debris from a bad vacuum job the bathroom was dirty actual urine stains on floor behind the bowl against the wall. Our room was never cleaned in between our two night stay, no towel replenishment bed making, or garbage dumping. There was no complimentary coffee/tea stations set up in the lobby, let alone a breakfast buffet of sorts, the starbucks was closed the entire weekend, when we asked for coffee we were charged for it there was no housekeeping available and only one person on duty that we saw in the lobby. Elevators were actually filthy, debris on floor all weekend. Insult to injury; We received a $740 charge on our CC for two nights. We'd give 0 star if possible. read more

We stayed here Friday and Saturday night for a wedding, it was terrible. The floor in the bathroom was dirty like someone had missed the toilet and dust/ hair had stuck to it, it had an awful smell and the sheets were stained. They also had a down comforter with no duvet cover... how can that be clean?? The only good thing I can say about this place was that it was close to things but the place itself is disgusting. There was also doors that were cracked in the hallway that were duck taped instead of fixed and there was another door that was blocked off with a piece of wood... didn't feel safe at all. I would recommend spending the extra $20-$50 a night to stay anywhere else! read more

Moving from Arizona to Rhode Island has been super hectic, but Sonesta Select has made it the easiest trip they could. My reservation of course had a check in time for 4:00pm (normal check in) but my family and I arrived at 9:00am and we had taken a plane, so we were extremely exhausted and had an overnight flight, so I decided to call the hotel to check for accommodations to see if they could get us in at least by 2:00pm. The receptionist said no, and that the room was ready and they told me to head right over and don't worry about waiting all the way until 2:00pm. That was definitely the first thing to kick it all off. They definitely left an impression as not a lot of hotels take in consideration early/ late check in's for those traveling. They were super awesome and have been ever since. This is now my official go-to hotel and immediately recommended. They have an indoor heated pool and jacuzzi, AMAZING STAFF, fully equipped gym, fireplace and full on business area/lounge! Not to mention Wi-Fi, Snack area, and I'll say it again because they are amazing and I cannot stress this enough.. THE STAFF. I've never had such an amazing experience with staff just ready and willing to assist in any way they can. I truly enjoyed my stay overall. Rooms were a great size, and I would have given it a full 10, but there's 1 small issue. The Wi-Fi gave me quite a few issues, (disconnected continuously and/or just didn't want to connect at all) but it can't be perfect so this was pretty small compared to everything else they have and were able to assist with for accommodation purposes. I love Sonesta select. Right pricing, right location, awesome staff, full on amenities and so much more! Check it out. You won't regret it I'd name the staff that was this amazing, but truly it was every single staff member I have met since being here. (It's been a few weeks) read more

I called this property before arrival due to reviews that said the pool was closed and to check WiFi connectivity due to a college student taking summer remote classes and my own work needs. I was assured by an employee who answered my call the pool was open and the only issue was occupancy due to covid which we understood and were more than happy to deal with for our own safety as well as other guests. Upon arrival the pool has been closed to date. I have been here several days. There is no indication the pool is opening anytime soon. Also with regards to WiFi. It took me 90 minutes one day to get on for work. And 30 another. Both times I ended up using hot spot on my phone as the hotel WiFi never connected. My kids had the same situation with remote summer classes. The property is very clean and inside looks like recently redone, however the outdoor space is very limited. The shrubbery is very overgrown and ground floor rooms do not have good porches due to the inability to get outside through the overgrown plants. The staff aside from our Sunday arrival employee who was confused about anything to do with the with the property and area is very, very nice. I suspect training is going on and a turnover in the hotel which could account for Sunday. Overall if the pool was open I'd consider staying here again due to the nice staff. WiFi you can always drive to another location for access. Right now I'd give them more time to adjust or hire if there is a hiring shortage. I just wish they were more comfortable and forthcoming in answering my pre-arrival call on the pool and WiFi. read more