First time having a vehicle shipped so I was a bit anxious. I had done a bit of research online, and after coming across some real horror stories people had about their experiences, I felt even more concerned. The car had to be shipped though, so I put the necessary information online in order to get some bids. I got DOZENS. Many were easy to weed out real fast. They were sky high, or unrealistically low. Suspiciously low. I got a few that seemed reasonable, so I started reaching out to the bidders. Talked to a few that were either pushy or rude, or both. Unprofessional, to say the least. After dealing with that, I was pretty skeptical that I'd be able to find anyone that I was comfortable working with to get this car moved. Then, I get a very reasonable quote from a man named John Gardner with Sonic Auto Transportation. We connected, and though I was apprehensive, and by this point, probably difficult to work with myself, John was professional, patient, understanding and quite easy to communicate with. After a bit of communicating back and forth, I decided to have John handle the job. I signed a clear-cut contract, and soon after, everything was lined up. Well, a day before the pickup date, John contacted me and said he needed to speak with me. I felt that anxiety return, as the stuff I had read online about things going sideways at the last minute, flashed through my mind. I called John and he said the driver had mechanical issues with his truck. Here we go, I thought, expecting a last minute substantial jump in cost, and probably, who knows how long of, a delay. I couldn't have been more wrong. After explaining the situation to me, John said he already had another driver lined up as a replacement. About the same cost, and only pushed things back a short time. That was, if I still wanted to have them handle it. I was impressed. After consulting the person whom would be at the pickup location, I called John back and gave him the go ahead. Smooth sailing after that. Driver was there in Maryland, as scheduled, and got the car to me in Kansas, just as scheduled. Overall, great experience working with John. If you are looking for a trustworthy Company to haul your vehicle, I definitely recommend calling Sonic Auto Transport. Thats what I'm going to do next time I need a vehicle transported. And, I'm sure all the staff there are equally qualified and professional, but I'll be asking for John. Thanks so much! K. Harris read more

Beware: Misleading Practices and Unreasonable Charges My experience with this company was profoundly disappointing and I urge potential customers to steer clear. I was initially impressed by their offer of a quote that was lower than their competitors, guaranteed 30 days in advance. My dealings began with Piper, who introduced herself as the assistant to Katherine Roberts. On March 7th, I confidently signed the contract and provided my credit card details, believing I had made a good choice. However, my optimism was short-lived. On the very same day, I realized I needed to adjust the pickup date to April 1st. Expecting a straightforward process, I reached out to Piper via SMS to make the change. Surprisingly, I was redirected to Katherine Roberts for any modifications to my order. Intriguingly, Katherine's voice bore a striking resemblance to Piper's, which was the first of several red flags. The situation escalated when I was informed that changing the date would incur a $150 fee, justified by the claim that a carrier had already been dispatched--30 days in advance. This explanation was not only dubious but also contradicted by subsequent messages indicating that the carrier "would be dispatched," not that it had already been. Attempting to cancel the service in light of these issues led to another alarming revelation: I would face a $200 cancellation fee, after which my credit card information would supposedly be deleted. This placed me in a lose-lose scenario, highlighting a concerning pattern in their business operations: 1. Initially promise a competitively low fee to secure business. 2. Collect credit card information promptly. 3. Leverage any requested changes, even on the same day, to impose unwarranted fees. The same-day change request, which I assumed would be a minor adjustment, exposed a series of unethical practices aimed at exploiting customers under the guise of policy. This experience was not only a financial loss but also a cautionary tale about the deceptive tactics some companies employ. Please consider my experience as a warning and look for more reliable services elsewhere. read more

I had a terrible experience with Sonic Transport and do not recommend their services due to their deceptive practices. Here's what happened: I booked to have my son's car transported from Dacula, GA, to Pecos, TX, with Sonic Transport on May 8th for a quoted price of $735. The agreement included a pickup date of Thursday, May 16th, with delivery expected on Sunday. Despite confirming that this was a locked-in price with no hidden fees, as stated by the agent Paul, I encountered significant issues. First, the company did not reach out to me as promised. I had to call them on May 16th to inquire about the status. During this call, I was informed that the price had increased to $1,350 due to carriers not having enough loads to make the run. This was a stark contrast to the initial assurance that the price was fixed unless there were specific conditions like mechanical failure, inclement weather, the carrier's schedule, or Acts of God--none of which occurred. The company's terms and conditions clearly state that the price of transportation is based on recent shipments on similar routes and that the price might change only under the aforementioned conditions. Their FAQ section also emphasizes that the quote is all-inclusive, covering all fees, taxes, and insurance, and guarantees no unexpected price changes. Despite these guarantees, Sonic Transport attempted to increase the agreed-upon price on the day of pickup. I signed the contract on May 8th with the price of $735 confirmed. To have the price suddenly hiked up to $1,350 on the pickup day is unacceptable and deceptive. I highly do not recommend Sonic Transport due to their dishonest and unprofessional behavior. Their practices are misleading, and their customer service is poor. Save yourself the trouble and look elsewhere for a reliable transport company. read more

Mateo was the most wonderful and helpful agent that you could ask for. The vehicle was coming from Miami Florida to Dallas Texas. The dealership said it would be ready for transport on August 28th so Mateo had 11.days to set everything up. The dealership sat on their hands for 10 days and called me 12 hours before the scheduled pick up and informed me that the paperwork had not been completed. They had 11 days to get it done, but failed miserably. I called Mateo and explained what had happened so he could start rearranging the pick up date and the driver. It took 4 days to get the paperwork completed but it was finally done. One other quick note, because the dealership missed the scheduled pick up date, it cost me an extra $205 for the shipping. Mateo was very nice about and it is clearly stated in the contract. So if you are transporting a vehicle, be aware of penalties for missed dates. Mateo really stepped up to the plate, got everything organized and on track. He sent me all of the drivers contact information, the route he would be taking, his stops and an ETA for delivery of my vehicle. Delivery was on time and in perfect condition. Mateo Richardson was insturmental in getting my vehicle delivered quickly and safely. If I have to transport another vehicle, I will be using Mateo Richardson with Sonic Auto Transport. Mike M. read more

First I want to say how awesome Ariana was. We didn't exactly start off on the right foot but like in most cases it was my fault. I am a small dealership in Texas and I wanted to transport an Expensive BMW for a friend from MI. To TX. I knew nothing about the transportation board or how it worked! All I knew was my phone was blowing up from about 15 different companies wanting me to use them to transport my vehicle! Short version... Ariana took the time to explained how everything worked! I just knew in my gut that I could trust her. She exceeded my expectations as did the driver who actually showed up earlier than expected! Here's what I really want everyone to know... we all have our jobs to perform to the best of our abilities. We are put here to be of service for others. Too often it's just a paycheck and we complain about the day to day things that strike a nerve! What the employees at Sonic don't see enough is the joy and happiness that is a direct result of their efforts. So I'm including a video clip of my friend surprising his wife with her new vehicle. Trust me this is just one example of what you at Sonic do for thousands of people everyday! So from the bottom of my heart, thank you for not just a job well done but for actually caring about how you perform your job and making people happy! Arians you rock! read more

Satisfactory Vehicle Shipment Service! I recently had my vehicle shipped from New Jersey to St. Louis, MO, and the entire process was seamless and stress-free from start to finish. Sonic Auto's professionalism stood out when I first inquired about the service. They provided clear communication and detailed information regarding the shipment timeline, costs, and what to expect. My broker, Paul Carter, and his assistant, Parker Berry, were outstanding. The pick-up was punctual, and the driver, Anthony, was extremely courteous and knowledgeable. My car was handled with the utmost care, and I felt reassured knowing it was in good hands. I was provided regular updates throughout the transport, which helped ease any concerns. My vehicle arrived on schedule, in perfect condition, exactly as promised. The delivery team was prompt and respectful and ensured I was fully satisfied before completing the drop-off. The attention to detail and customer service was beyond outstanding. I highly recommend Sonic Auto to anyone needing vehicle shipment services. Their expertise, transparency, and dedication to customer satisfaction are truly top-notch. Thank you for making this experience so effortless and exceeding all my expectations! read more

I needed to ship my vehicle from North Dakota to Las Vegas, Nevada. I placed an inquiry on the web for a quote cost. I received a flow of quotes from different auto shipping companies including Sonic Auto Shipping. God do I got lucky!! Sonic Auto agent Mike Smith was the first to contact me quoting me the price with transparency and Honesty which I sensed it from his diligence in what he does. Shortly after, I decided to recontact him (MikeSmith) with my agreement for the deal and signed the paperwork. The car was picked up on time with no hassle whatsoever and departed on the journey. The shipping trip was fast in less than today I received the vehicle on the other side in las Vegas clean and intact. I give credit to Mike Smith and Luke Howard for the deal in shipping my vehicle and for the work they endeavor to make it an easy transaction as much as can be. Special thanks and credit to broker Mike Smith and supervisor Luke Howard of whom I both would advise any prospector who is looking to transport his vehicle across the US and possibly abroad to get in touch with them. Thanks again for the tactful and seemles interaction in organizing the deal for both guys mentioned above. read more

This is not a fake review. This is my real experience with Sonic Auto. AT FIRST, I got signed up with Emma Johns and then got really scared because all the reviews about bait and switch etc. If you've never worked with an auto transport service, here's what I'll tell you... NO ONE can guarantee a price, no one. Everyone is doing their best to get that price but it is ultimately up to the drivers and market to accept the price at any given time. My price did change. However, Emma did her absolute best to work with my budget after she discovered that the first price was no longer possible due to several factors like my cars condition, location, delivery date etc. All in all, they got it worked out and were a pleasure to work with. I'll say it again, NO ONE CAN GUARANTEE A PRICE. Don't hold it against Sonic if they can't. It's just the way the industry works. They are hard working, responsive, and fair. I wish I knew this before but the best way to transport a vehicle is by starting the process a few weeks before you need it at your new destination. This gives the broker time to find the transport that fits your budget. Thanks again Emma! read more

Sonic Auto Transportation is a TOTAL SCAM company that unfortunately I had to work for. It is beginning of November and haven't got payed my salary for my work in September after they made me resign at begging of October. The owner Gennadiy Katsov is ignoring my calls and texts when I am requesting to be paid for my work. Imagine how they are treating their customers if this is how they treat their employees. They are working without paying taxes for their employees and without valid work contracts. They encourage us to work using fake names, to promise customers fake drivers for low prices even sending fake "driver confirmation emails" to our customers and then some other colleague will call pretending is that fake driver and cancel your initial transportation so we can look for real drivers and "raise" the customer for much higher amounts sometimes up to triple the initial quote, the $ amount going into company's bank account being sometimes higher then the payment for carrier company that does all the work. More details and proofs of Sonic's total scam will follow here and in private for those who will contact me. read more

DO NOT USE THIS TRANSPORTATION COMPANY! I am writing to formally raise a complaint regarding a breach of contract and unauthorized billing in connection with the transportation of my vehicle. Per our agreement, my vehicle was scheduled to be towed from Miami, Florida to Tallahassee, Florida, with a guaranteed delivery date of Wednesday, July 30, 2025. However, the vehicle was not delivered until Friday, August 1, 2025--two days late. During this time, it was parked at an undisclosed location for approximately 48 hours with my personal belongings inside. I was not informed of this delay or the vehicle's whereabouts until a day later!! Additionally, I was informed that a $100 charge would be deducted from my account upon vehicle pickup. Upon reviewing my account, I found that I was charged $200 instead. I was deeply disappointed by the treatment I received when trying to resolve this issue. Instead of support, I was met with blatant rudeness from the broker, John Gardner. This experience was completely unacceptable, and I strongly advise against doing business with this company. read more

I had an exceptional experience with Sonic Auto Transportation and in particular, Victory Wenzel! From start to finish, their team made the process of transporting my car completely stress-free. Their customer service is top-notch--always professional, friendly, and ready to answer my questions. They kept me updated every step of the way, which gave me great peace of mind. The pricing was transparent and competitive, and like most brokers, once a transporter was assigned, the price did change. But Victory worked with me to reduce the increase to something reasonable with no hidden fees or surprises. The driver assigned to my shipment was punctual and handled my vehicle with great care. My car arrived on time and in perfect condition, exactly as promised. What truly sets Sonic Auto apart is their attention to detail and commitment to ensuring a smooth and reliable experience. I highly recommend them to anyone looking for a trustworthy and efficient auto transport broker. They have earned my highest praise--five stars all the way! read more

Dear fellow business owner Alex, thank you for enlightening me with your rebuttal to unfamiliar business phrases and concepts such as "quote...broker...paperwork." Your sophisticated Wharton School of Business-like tutorial of these advanced business tactics completely reversed my perspective and experience of Sonic, NOT. Your scripted rebutted drool rang hollow. I had the misfortune, but yet reaffirming opportunity to peruse many other 1-star Sonic performances. Yikes! You are either a terrible business owner or sociopath, or perhaps a combination thereof. As far as placing my signature on Sonic's "Shipping Order Form", I must have overlooked the fine print that stated that Sonic has the opportunity to threaten to raise my shipping rate by nearly $2,000.00 the morning of the agreed upon date. You will eventually run-out of consumers as Sonic's reputation will come to precede itself. My advice, try a more honorable career path before Sonic collapses, perhaps loansharking or scamming widows with reverse mortgages. Dr. M. S. read more

Shipping a car is a whole different world! Understand you are not speaking to the actual company that ships, but a company that has a list of drivers. Daniel worked with me on everything. Several of the other emails seemed to be auto emails. I had an issue with the key to the vehicle and also with the timing and location of pick up. The quotes from any of the other companies are estimates. Finding someone to work with (who speaks English) is a challenge. The quote that was given was lower than what I actually paid, but it wasn't forced on me. It was an option. Be aware of very low quotes - that's just not going to happen. I paid a reasonable price which was middle of the road from the other quotes. The driver, Ron, was very accommodating and friendly. He was happy to give me the bill of lading which Sonic made very clear was my responsibility. Daniel was very patient with my questions as I had never shipped a vehicle prior to this. I would recommend Sonic. read more

Shipping my car from California to Florida was a decision I made when I relocated for a new job. I did my research and chose a reputable car shipping company. The process started with Mr. Marcos Cook to getting a quote, and I provided details about my car and the desired pickup and delivery locations. Mr. Cook gave me an estimated timeframe for pickup and delivery, and the whole process took about a week. On the scheduled pickup day, a professional carrier arrived to load my car onto a transport truck. Throughout the journey, I stayed in touch with the company to get updates on the shipment's progress. About 4 days later, my car arrived in Florida and was in the same condition as delivered it. Overall, the experience was smooth, and my car arrived safely in Florida. It was a convenient option for long-distance move with a reliable car shipping company for the best results. Thanks Sonic, thank you Mr. Cook. read more

I recently went through the process of shipping my mother's car for her. The car shipping industry is kind of sketch so I was sure to do my research when picking a company. I ultimately chose Sonic based on the amount of reviews and open information that was available about the company. As a millennial, it was amazing that I could do everything through text. When you sign up for quotes, you get MANY texts, calls, and emails from several companies which gets overwhelming. Mateo Richardson was easy to deal with and not annoying. I wasn't able to be there in person for the drop off but they were able to work with me to find a solution. The final price did go up $300 from the quote but I was expecting this based on all the reviews from the different companies I read. The highest quote you get is probably the most accurate. If I had to ship another car again, I'd use Mateo just for the ease of everything. read more

Thank you so much Eliot bell your professionalism and speed is amazing. Here my story for those who probably had the same problem: I called another company on a Friday for shipping a vehicle on a Sunday the guy made all kind of promises they didn't answer the phone on Saturday didn't answer Sunday Monday rolls around they find a driver(for more than the price promised) the driver shows up to the location speak to no one and leaves. I call no answer (even though they state that they are 24/7 i was piss the next day they assured me that the car would be taken care of still nothing. Wednesday im fed up so I call Eliot at 8 in the morning he gave a great price better than any other and the car was loaded and on it way to me with 45 mins no bs.the driver he sent was professional and polite and my vehicle was handled with care . Dont waste your time calling anyone else he will do what he says he will do read more

In August of 2025 I was looking for a shipping agency that would ship a vehicle from Minnesota to Maine. Because of our location the cost was unaffordable but after speaking to Sonic Auto Transportation of Costa Mesa, California, our problem was solved. The agent we spoke with was a Mr. Paul Williams who seemed concerned about our dilemma and from that point on, he took care of everything from the financing to pick up and finally the delivery. He kept us informed of the driver and ensured the driver was good with the charge that Paul quoted us. The driver was very pleasant. The vehicle was as clean as it left without a scratch. We are exceptionally pleased with the entire process and will definitely call him again if needed. I rate the Sonic shipping agency a "5" and the driver a "5" as well. Mr Williams was a true professional, kind and very honest. read more

I dealt with Chad to book Sonic Auto Transport and then Marcos Cook took over. The original quoted price of $650 did not end up happening but I understand why the price went up. It's because Marcos was trying to get a truck driver to commit to the service and the date needed for transport. The driver that could do it quoted $850. I accepted the offer and then Marcos booked the transport. He was so easy to deal with and so kind. He kept me informed along the way about the process and answered any questions I had. He checked on me when the car was picked up and dropped off. The drivers also kept me informed while enroute. Everyone was so professional and I would 100% use them again. I was a little uneasy and unsure about the whole thing because I've never booked and auto transport, but Marcos put me at ease. I am so happy with Sonic Auto Transport. read more

I recently used Sonic Auto Transportation to ship my car from Kansas to Rhode Island, and I had the privilege of working with Victory Wenzel. I requested an expedited service, and Victory ensured that my car was delivered swiftly and in perfect condition. The quality of the service was outstanding--Victory maintained excellent communication from start to finish, providing timely updates and answering all of my questions with professionalism and care. What truly stood out was the value I received for the service. Victory ensured that everything was handled smoothly, making the process stress-free and efficient. His commitment to customer satisfaction was evident, and I couldn't have asked for a better experience. I highly recommend Victory and Sonic Auto Transportation for anyone looking for reliable, high-quality vehicle shipping at great value. read more