Worst place I've ate in a long time ! It took 1 hour 23 minutes to get my food from the time I paid . Then I got a alert stating it was "on the way" 15 minutes went by I press the button 2 times no response so I finally called them . Yes I called the restaurant for my food I had been waiting on . They said there was 10 orders ahead of mine but I seen people pulling up and leaving before me .. then she brings my food it was all cold the shake and slushy were completely melted . I thought my shake had a little thickness to it but find out it's a bunch of peanut butter I'm guessing . Worst experience I've ever had . I would give them negative if I could this was my first time I ever ate there and it makes me want to never go back . Oh also I didn't get a receipt it was in her hands but I'm guessing she didn't want me to complain to the higher ups... read more

Horrible service. Our order was completely wrong. We ordered chili cheese hot dogs and got the All American. also ordered popcorn chicken and it was stale. How do you mess up a drink order as well? On top of that long wait for the food and no refund or option to correct order. Do not go there. read more

The food was good but it took 1 hour to get a burger, corn dog and 2 slushes. They had Uber drivers come in after us and get their orders without even taking our order First. They claimed to be short staffed but we had to wait forever. Be smart and order it online so you actually can get service! read more

They are heartless!!! We have been traveling for two days during our move across country. I was in the drive thru when my car suddenly started smoking. I turned my car off and pushed it into a parking spot. My kids, husband and I were waiting for a tow truck and starving. I go up the a stall to try and order and they refused to take my order there because they were doing drive thru only. So they left me no choice but to stand in the drive thru line where they again refused to let me order because they claimed it was a safety hazard. A nice man in the car behind me offered to order for me. He did then when I get up to the window between the mans car and the window they refused to take my payment while standing there. Then their system wasn't taking my card so they came out to a stall (where they refused to take my order into the first place.) to run my card. It still wasn't working. They couldn't be at all sympathetic for my situation. They just had to be so mean to a tired mother just trying to feed her babies. read more

The wait time at this sonic is excruciating. We have gone three times this summer and even when there was almost no one here it took 10+ minutes to just get my order in. They also had a text message for the day, 79 cent slushes. The text message says, "each" and it does not say there is a limit on the coupon. But we were charged full price for all of the slushes but the first one. I pushed them on this and they just ignored me and asked me if I agreed to the price. Not even a sorry. I think we've decided that going to sonic isn't worth it. We always have bad experiences. read more

Waited in line for 30 min just for my burger to be completely cold with a stale bun. What a joke. How is it that hard to run a fast food joint? Obviously too hard for sonic. Maybe you guys should take notes from chick fil a or even McDonald's. Waste of time and money and I have to eat a cold nasty burger for my lunch break. Never go here. I could run the whole place by myself and still have faster service. It isn't that hard to heat up a patty and throw a burger together. But sonic makes it seem impossible to do! read more

Been here several of times and never have had a good experience. The employees seem very untrained and there has never been a time when we've sat in the drive through for less than 30 mins. read more

They service here is absolute shit. The employees never seem to know what they where doing, I waited almost 20minutes for my order to be taken. Once they took my order they made everything extremely complicated an my order was fucked up. I do not suggest coming here the service an quality is poor. read more

I went there with my dad and ordered an Oreo blast, but they gave me an Oreo milkshake. I would normally be totally fine with that, but the milkshake had something spoiled in it and tasted awful. Not to mention it took them around 10 minutes for 3 ice creams. I decided to go again with a friend, because I heard their blasts were good and still wanted an Oreo one. We decided to pull into one of the little areas you pull into and order instead of the drive thru. I pressed the red button to signal that were ready to order, but after waiting for around 20 minutes they never asked for our order. We pulled into a different one and then pressed the red button to signal that were ready, again. They took our order and I paid and waited around 30 minutes for 2 sonic blasts!! I ordered an Oreo again, but of course I got a reccee's. read more

We're visiting Billings and our experience at this Sonic was the worst. We ordered at the drive thru at 6:30pm, we paid at 6:42 and sat at the front window till 7. Finally we flagged someone down and she asked what else we were waiting on. Lol try our entire order. She said she accidentally gave our food away and would have to make it again. While waiting there were a handful of other customers that got the wrong order. Bottom line if you're in Billings DON'T GO THERE!! read more

This is probably the worst place ever. We stopped at 2102. We placed an order within 5 minutes. At 2137 we pushed the button again to see what was taking so long and the guy in the other end asked us to wait for a "brief" moment, to which our reply was that we already ordered and was wondering what was taking so long. The customer service person said that they were out of patties and out of bacon. After a short count of 4 cars (including ours) I wondered what could have taken him 30 minutes to inform me that our food would be taking longer as they needed to slaughter the cow and pig to fill our order. Is there a slaughter house inside that tiny building. How does a franchise like Sonic run out of the necessary item to run a successful restaurant chain. I explained to the person that we were just going to find a place that specialized in feeding hungry people. I would not suggest anyone try to find anything to eat at this place as it will just leave you hungry and annoyed for the next place you decide eat. read more

Horrible slow service lately. I've given it a few chances but with the same results. They ask your order, then you always have to repeat it. I starting writing this review once I got in line after ordering. Haven't moved in over 5 minutes. I turned my car off to save gas. Management needs to fix this. read more

This place has a bad rep and now I know why. We went and ordered a large lemonade, lg grape limeade, raspberry slush with nerds and a strawberry limeade. After waiting 10 minutes, there were two other cars parked and three in the drive thru, nothing was right! We all got slushees, no nerds on the blue raspberry slush, no grape limeade and no lemonade. The waitress didn't say thank you and didn't give us straws. Won't be back! read more

absolutely horrible the worst restaurant I've been too and I've lived in more than 3 states! Waited for almost an hour the first time I came here. The order was wrong. I get to the window and she hands me the food I proceed to check it and its wrong and I wait for someone to come back to the window to be greeted with "what" like I was taking up her time when there wasn't anyone there. I said my food is wrong and I need my card. She said oh jeez I'm getting your card I'm not going to steal it. I love the slashes the second time I went there waited for almost an hour for them to walk outside to the cars in line to then proceed to tell us they can't make our order. I tried ordering from them on Doordash and the order was sooooo wrong! And it arrived 2 hours later! Horrible customer service not kind people never in a hurry for anything the manager doesn't seem like he knows what he's doing he's seen often times standing around scratching his head! How can you run out of things! How can you not see that your staff is rude and driving away any business that decides to sit in line for hours to order because if you sit and wait at a stall it will 10x worse! If your customers are loyal enough to come back after being treated like this and you still give them a bad experience that is pretty much saying fuck you and I don't want or need your money! Everyone that is working there is miserable! I can drive to another fast food place on a different end of town and still get my order and pay and it be right and make it back home after I eat it all in the time it takes for sonic to get there thumbs out of there asses and actually do their job! I'm calling better business or sonic Corp its ridiculous! read more

After waiting for over an hour for lunch with a five year old we finally received our lunch and it was a completely incorrect order. It was warm. They were out of chicken fingers. What drive-in runs out of chicken fingers. Not a rewarding experience. read more

The first time we go and the outside intercom dont work so we go to the window and they say is there something we can help u with as they seen us at the intercom for at least 10 minutes.. Anyways we say do u have a menu we can order from here as we cant order at the intercom and he says no so we leave then today we go and the guy isnt poilet we waited in the drive thru line at least 15 minutes this place is un organized and rude and dont seem to care about the customers read more

Unfortunately the worst Sonic we've ever been to. And we have given this place a LOT of chances. Specifically drinks- Sonics is sort of know for their huge drink menu. At this place you have zero clue what you're gonna get. We've had milkshakes only half mixed. Milkshakes with barely anything in them. And this last try we got milkshakes the consistency of water and the cherries had sunk right down to the bottom. And that's just using the milkshakes as an example. If you enjoy Sonics, avoid this one. They must not train very well or the owner just doesn't care. We won't be giving this place anymore chances. read more

It is in the middle of quarantine and when I oreded mozzarella sticks, there was literally no cheese in all of them. I take it back, 1 had half the cheese in it. Makes me think if someone sucked the cheese outta them...$4 for empty little bread cartridges. read more

Was here the other night and we couldn't order from the walk up box. They wanted 12 of us to go through the drive through in 4 vehicles just to get out and eat next to the box we wanted to order at... So we took all the kids we were treating next door for food... Then today they were out of so many items I heard them telling every person ordering within ear shot that they were out of this or that (I heard onion rings, Nacho cheese, strawberry, chocolate for shakes... Everything!) I ordered my food and after waiting 15 minutes and not hearing anything about my food I just left. Sorry, this sonic obviously has management issues. read more

The customer service sucks! Wait time is always ridiculous even when nobody is in line. Employees are ALWAYS rude.

Very disappointed in this famous drive-in. Either their ordering equipment is in need of repair or they have a bunch of tweakers working there. Order taker was definitely distracted and result was an order that was incomplete and messed up. Service was fast but unfriendly. Last couple of times we've been to this restaurant it has not gone well. Won't be going back. read more

Terrible Food and the staff is rude. Their credit card machine outside was not working and the girl at the window had no idea how to "SWIPE" a card she had to get her manager. Then the manager says could you use cash, ummm NO I don't carry cash.Manager, everyone has cash on them. My daughters chicken had a hair in it and the onion rings are soggy and gross, eating out of a dumpster would have been better. The only good thing from this experience was the cherry limeade was delicious. read more

Service was prompt, and the car hop was friendly. Food was hot, prepared correctly, and tasty. Fun nostalgic concept and my kids loved it. The mix in options for the drink menu are a very neat touch, and the cherry limeade (with actual limes and cherries in the cup, no less) was some of the best I've had at a fast food place. We'll return. read more

Slowest drive through I've ever been to. Not just based on one visit, but based on multiple visits. Everytime I go here, it takes at least 20 minutes to get my food. I have been here when there's barely any other customers, or when there's no other customers besides myself. It still takes them ages for some reason. I'm a patient person, but for being called a fast food place, it is far from. Spend your money at Wendys or BK. read more

So, so disappointing. In our order with a party of 5, 3 of the items were wrong and 1 was missing. Our order took an extremely long time to get and the food was cold - not even lukewarm - but COLD. It looked as if the trash cans hadn't been emptied in days and the wasps were so bad we had to resort to eating in the car. We WILL NOT be back. read more

The food is good.. This rating is not because of the food. We've been here 5 times and we've never, ever received our order correctly. They are also out of things every time but we aren't told that until the order arrives without the item(s). We will not be returning and will be sure to warn others. read more

Stopped in for dinner at approximately 5:45 Wednesday night. Total of three cars parked and two in drive through. Was told twice over a period of ten minutes that I needed to wait to place my order. Evidently don't need our business. Hardee's here we come!!! read more

My family and I stopped in during happy hour for a shake it took more than 45 minutes for my order to be received the only reason I stuck around I had already paid. The shakes were not mixed very well and one had a whole pieces of banana not Mixed in. I would not recommend this restaurant. Edit: I did end up going back the order time has greatly improved maybe this poor experience I had was just a bad day for sonic. read more

We got a burger, fries, tots, and a strawberry shake. Not that hard. Our fries and tots were cold. We waited over 10 minutes for our shake. Then the carhop had an attitude when she asked what we needed. Our shake had already melted. Not going back. read more

Possibly the worst burger I've ever had. Meat was falling apart and out of the bun and it had some sort of nasty salad dressing drizzled all over it. Fries were over salted and soggy. My strawberry slushy was ok. That was the highlight of the meal Not eating there ever again. read more

I spent $11 on a meal for one person and bought a large Dr Pepper. When I asked for a refill, the manager refused and said I would have to buy a whole new drink. I even walked to the door to make it easier. Additionally, the tater tots tasted almost soapy. I won't be back read more

The last three times I've been there, service has been SO SLOW. And there's usually only a few cars besides mine. One time I had to press the call button 3 times before getting an answer and I could count on one hand how many other cars were there. I keep giving them another chance cuz I JUST WANT A HOT DOG! But everytime is the same! What's the deal?? read more

If I could give zero I would. Unquestionably the worst service I've ever had anywhere. Food is good, but its unbelievable that management (if they truly have any) would allow things to run so poorly. I'll never go back. read more

Stopped in for a quick bite. Lived in TN for a few years, and loved them there. Food was just as good as we remembered, and as a bonus, the manager brought us some free ice cream just for dropping by! Four thumbs up, two from me, two from my husband! read more