The buzz over getting a sonic in Sacramento died down quickly. The food is good but the place is so understaffed that it takes a long time to get the food. Their value menu is worth it. Their ice creams and shakes are pricey. The small fries are a joke. You only get like 10 fries (see image). When ordering inside, you have to go to the menu board and press the button. The intercom has terrible sound so good luck getting your order in. The understaffing is the biggest issue with this location. During a lunch rush, I only saw 2 employees to take orders for the drive thru and inside, make the food, serve the food to inside people, take payments at the drive thru menu, etc. This wasn't a one time thing. This has happened multiple times. If you want to use the bathroom, you need to find an employee for the key. read more

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It's been 45 minutes and still waiting for a hot dog and three drinks. If you can't properly staff and train your location, don't open it. Ridiculous. read more

We ordered our burgers and drinks at 1050 with no one in drive and 1 additional car in a stall. Still our drinks were wrong and burger was cold with no lettuce!! It's the beginning of lunch before the rush and our stuff was wrong. How????? We used the app so just read it!!! We ordered slushes but received drinks with ice only. My double cheeseburger had no lettuce on it and was swarmed with Mayo see pic. The other burger was a bacon burger that was cold. We ordered at 1050. Why is it cold already??? So this one is located in a good shopping center with a lot of stuff around to enjoy. The app is the easiest way to order but they take a good minute to get your food, so make sure you have time to wait. Lastly, stalls 1,2,4 we can never check in on the app for some reason, so we played stall roulette to get our food. read more

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This place is the WORST. Been in the drive through for over 30 minutes. So long I did a mobile order I could just tell them I was here when I finally got to the window. Then no one answered the voice box someone finally said a minute more and then I waited an additional 10 minutes. Absolutely ridiculous. Drove around and parked and went inside. Used the intercom inside and they not only told me I needed to wait even longer but that employee told me if I didn't like it to put in application. Absolutely horrible. read more

Two times we have made the mistake of coming here for a "quick bite" off the Interstate and have ended up having to wait an extraordinarily long time for basic fast food. They either need more cooks or carhops or just close down and think about their choices. read more

This location is horrible, the wait time just to get your order is ridiculous. Never coming again

This has got to be the worst sonic we came and ordered 3 drinks it's been 20 mins. And Nothing..... 30 mins for Mele's and incorrect drinks no refund read more

Sonic Drive-In - This what I ordered - Fast Food Near Me - Sacramento, California

I signed up for sonics with phone number and email they said, you get a free hamburger. This was a lie I wrote their corporation they act like they dont know what my complaint was lol it was very straight forward lol.. This is the first of many apps I joined who give you a free reward for loading their app and my information that was a lie. My opinion only... Honor your words and be honest. read more

If I could give this location zero stars, I would they're lucky they even got one Starr. The staff is awful just a bunch of kids and the mobile orders are not in sync. The drive-through is a mess. The food is overly greasy there was brown grease oozing out of the grilled cheese sandwich. And you can't even call the phone number to complain to the manager because the manager talks crap about the customers with the coworkers. I can't believe what I witnessed never will be back here again. read more

Sonic Drive-In - Grilled Cheese Sandwich - Fast Food Near Me - Sacramento, California

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I've eaten at this Sonic twice and had good experiences both times. The service was good, the food was good, and the prices aren't bad. During my second visit, I ordered a Big Dill Double Sonic Smasher Meal for 16.97, a Honey Chipotle JR Chicken Sandwich for $1.99, and a Fritos Chili Cheese Wrap for $3.99. I didn't have to wait very long even though it was a busy Friday night. The staff put some extra sauces in my bag, so I was happy about that. My Fritos Chili Cheese Wrap didn't have as many chips as in the picture, and the ones I found were a bit soggy, but it was delicious! I doubt there's a way to keep them from getting soggy once they're dunked in chili. My burger was hot, cheesy, filled with toppings and very filling. It was definitely one I'd order again. I got tots with my meal, which were good, but could have been better. I'm not sure if they were undercooked, or steamed sitting in the container too long, but they could have been crisper. I was full after eating all that, I didn't get to my chicken sandwich. It was still good at lunch the next day. The Picklerita Slush was in a category all its own. It's made from pickle juice, lime juice, pickle boba, and had a couple pickle chips floating in it. When I saw it on the menu, I thought, "That sounds gross, I'm going to try it." I was right, it was gross! Haha! I winced when the first sour sip hit my tongue, then winced again at the pickley pop as the first boba burst in my mouth. It would be a great drink after a smokey casino when the inside of your mouth tastes like an ashtray. That pickle powered pop would purify you pooch of any persistent putridness. I'd go back for everything, even the tots, but not the Picklerita Slush. I'll leave it to the kids to dare their friends to try it, then laugh when they make a face. read more

Sonic Drive-In - Picklerita Slush... aka pickle punch, in the face. - Fast Food Near Me - Sacramento, California

The food is okay overall. I really like the tots, and the different lemonade options are a nice touch. Drive thru service can be pretty slow at times, and I've had my order come out wrong twice, so I'd recommend checking your order before driving off. It's not the best fast food spot, but it's decent depending on what you order. read more

Sonic Drive-In - Tots and coney dog - Fast Food Near Me - Sacramento, California

Man, this place truly does suck when it comes to wait times for online and stall orders. They're severely understaffed despite staff truly being nice and apologizing for wait times. The food is hit and miss and isn't consistent. Online orders take over 20-30 minutes wait time at a stall for small orders. I think if this place had better staffing it would be better as most of the reviews emphasize this location being understaffed. Corporate should honestly address this. read more

Sonic Drive-In - Rainbow slushee - Fast Food Near Me - Sacramento, California

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My husband wanted the 50 cent corn dog deal for a quick dinner, so we decided to give Sonic a chance without reading the reviews. Big mistake! Drive thru line was a little long so we pulled into a stall. Second mistake. We ordered 5 corn dogs and a large lemonade. We ordered at 4:40pm and about 40 minutes later, it said the order was on the way and then the order disappeared. We pressed the order button again to check on our order and they thought we were a new customer. After losing and finding our order, they said the order would could out immediately. After 10 minutes, my husband decided to go inside the lobby to check on it. Overall, we waited an hour for our food and they had no idea it never arrived twice. Never again. read more

Went here after a movie and we got impeccable customer service even though we came close to closing (sorry!) Terrance helped us navigate the app and gave us recommendations and was extremely patient with us. Thank you Terrence! read more

Sonic Drive-In - Shakes - Fast Food Near Me - Sacramento, California

Service here is terrible. Management needs to step up. 45min and in counting for our food. Negative star.

Sat in stall #5 for 25 minutes. Ordered 2 ice creams and 1 pretzel. I was the only car in the parking lot or drive through. After 25 minutes I pulled into the driveway and then as I pulled up to the window the woman started making the order. Joke location. Train your night crew. The only reason why I didn't tell this lady to wake up and do her job is because my lady was sitting next to me and told me not to. read more

Service worse to go experience in the world! Order on app pulled in to stall for drinks waited at stall for 20 mins then toll to go to drive thru to pick up drinks and wait 10 mins. Then To find out one item not available. So waited another 5 minutes for them to make another drink. read more

A hamburger joint where EVERY hamburger on the menu is unavailable. That's this Sonic, folks. And you can't even call them to find out what's wrong because their message says they're not taking any calls. See screenshots for proof. This store has had abysmally poor customer service in the past and now they are making up lies and saying their hamburgers are unavailable. This restaurant hates its customers. Avoid!!! read more

Sonic Drive-In - Second example! - Fast Food Near Me - Sacramento, California

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My first time at Sonic and wanted to try the slushies. The drive thru line was very long so we tried the drive stalls, stall #9. We waited almost 15m and almost left. I figured they are short staffed or just very busy but to wait that long for service.... I dunno. The cherry slush was ok, almost taste the same as a slurpee, just saying. The corn dog was very small for $2.99. Not missing anything. read more

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Currently sitting in line and have been for nearly 15 minutes. The employees have managed to get one car their food in a line of about 8-9 cars in the drive-thru as I watch the adjacent In-n-Out keep their line moving. The employee who took my order also needed me to repeat my order several times -- my food will likely be made incorrect if this experience rounds out like I expect it to. If you don't hear from me soon, tell my family I love them read more

20 minutes for a drink in the drive thru. Are yall making the food when the car pulls up to the window? Can't be serious All for some low grade food and diabetes read more

Sonic could be a popular go-to for fans of drive-in food and desserts. Unfortunately the service is consistently very slow and at times sloppy. Tonight we craved having a Blast. Tonight being one of those nights when delivered the Blast was a mess. The lid couldn't contain the overfilled ice cream and filling. Unfortunately the cup was dripping with ice cream, not conducive for in-car dining. There weren't enough napkins to clean up the mess along the car upholstery. Worst of all, with only three cars/customers under the covered parking, the few items we ordered took forever to deliver, for fast-food standards. In contrast several fast food rivals, just a parking lot away, continually pump out orders for much bigger orders and crowds. I know they can do better. They'll need to improve to survive this market! No pictures. I would if I didn't have to clean up the mess! read more

I have tried more than once here but this place never improves. Never has many cars there and they are incredibly slow!!! Do they not time them? Tonight I went just for drinks and the drive thru monitor were black and said something about input not available. It didn't seem to be on. No one said anything so I called out 3 or 4 times with no response. Thinking it broken, I drove to the window. I explained I thought the monitor was broke and the guy said no I was with another car. Ok then say I'll be with you shortly? That means you heard me multiple times. Just let me know you see me and it's working. He then tells me to go around and re order as He couldn't mess up his timing and take it now. Ha! No sir I won't wait again in this terribly slow line. Nevermind. No acknowledgment for their janky equipment. He could of cared less. Terrible customer service every time! How long until this closes so we can get something good there. read more

Absolute zero star service. Ordered only 1 drink and paid on the app, waited in stall for 20+ minutes and never came out. Tried to go through the drive through to get it and was told had to go wait in the stall. There were a few cars in the stalls and no cars in drive through, they were not that busy. The place seems sp disorganized. read more

I recently visited Sonic in Delta Shores and had a mixed experience. I was excited to try their new red velvet shake, but unfortunately, they had run out, so I didn't get to try it. On top of that, they also ran out of the size I wanted for the drink. However, they did make up for it by giving me a larger size at no extra cost, which was a nice gesture, so I can't complain too much about that. Just a heads-up, though: they do seem to run out of items fairly often. (sidenote: on a separate day I also ordered one of their Oreo cheesecake shakes/blasts and I had to wait an extra 10 to 15 minutes for my drink because they stated they had to defrost one of the ingredients) Another thing to note is that they close their stalls an hour before the official closing time. If you have a pickup order, you'll need to go through the drive-through instead. It's a bit inconvenient if you weren't expecting it. However, when they do have their stalls open, I do love this factor since you can order right then, and there have your food brought straight to you and enjoy your food all at once in the parking lot. At night it can usually get pretty lively here with a lot of motorcyclists and other cars, but it's overall a great vibe. As for the food, I've tried their chicken nuggets, chicken sandwich, French toast sticks, hot dog, corn dogs, and a variety of shakes and drinks. While their food isn't the best, the drinks are consistently delicious. My favorite is the cherry limeade--it's always refreshing and flavorful. The app often has great deals, which is a big plus if you're looking to save money. Overall, this location has its ups and downs. Their drinks and deals are worth it, but there's definitely room for improvement. read more

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This is how things are done when you just don't care. Took way long to get the food and this is what came out. SMH read more

Sonic Drive-In - Bacon wrap???? How hard is it to wrap? - Fast Food Near Me - Sacramento, California

We would always go to this location about once a month. My wife's currently 7 months pregnant so we are finding ourselves here about two or three times a month now... and we have never had a quality experience. Our food or drinks are wrong most of the time, or they are simply out of or not offering what we wanted. The service is questionable at best and has never spoken up about any of the issues. When they do have the thing we want, and the stalls or drive thru are actually open, often times it's a 20-30 minute commitment to get your order. It's not uncommon for the stalls and or the drive thru to be blocked. It doesn't seem to matter what time of day it is either. That have the advantage of being the only option for drinks like this in the area and as I mentioned it's been a craving of my wife's pregnancy. I would not recommend visiting this location to anyone. It's terrible. read more

Sonic Drive-In - Stalls closed off at 1 PM on a Wednesday. - Fast Food Near Me - Sacramento, California

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Best slushies, but not worth a 20+ minute wait in the drive thru. Super disappointing and I'm still here waiting as I make this review.

zero customer service. We went for a large group, the dine in option was a button on the wall with a manager that barely spoke English. There UI on the screen was awful, the app was clunky when we tried to do use that. This business model's attempt at eliminating the front counter was frustrating and we eventually gave up and went to In-N-Out and ate there. This place sucks. read more

Probably the worst Sonic I've ever been to. DO NOT go to this Sonic unless you're ready to spend at least 30-45 minutes in the drive-thru. It took 25 minutes for anyone to come on the speaker box to start taking our orders and then an additional 20 minutes to get our food at the window. We noticed this was the case for EVERY single car in the drive-thru, the 3 in front of us 2 behind us. Pretty much defeats the purpose of "fast food" and having a drive-thru. Our food actually came out pretty good and we got everything we ordered, but man its not worth the time wasted just waiting to order and get your food. read more

There is a reason why they mostly have 1 stars. This is the worst, i mean absolute WORST Sonic in all of the United States of America, it took about 25 minutes to get my food, i was watching the USA vs Turkey world cup game and 2 goals get scored didnt even get my food yet. The screen said Miguel was on his way, and never ever came. Had to get out of my car and knock on they kitchen window and WAIT PATIENTLY to get my food when it was sitting the whole time while Miguel on his phone and taking orders. Ice cream melted, onions rings burnt, like what is going on in there. Management gotta do better because this aint even fast food service at this point. I dont do reviews i repeat i dont do reviews but this got me out my shell. read more

PUTRID CUSTOMER SERVICE Sept 4th 2:23 pm I ordered a diet cherry limeade. The guy asked me to repeat the order and I did at drive thru. It was for my wife, she said it was not diet when i got home. Called the number on the receipt and talked to female manager who was extremely rude and condescending. I told her I had a receipt and was there 10 minutes ago. I just was wanted a replacement in the future for the drink, I was already home. Manager made rude comments like 'why did u not check ur order before u left' and 'people call all the time to get free food' I asked for manager's name, she did not give it and stated 'i am not going to replace ur order' and slammed the phone down. While Terrance who took the order may be incompetent, the manager has no business dealing with the public and should be fired. I don't understand why Chic Fil A and In and Out can provide great customer service at Delta Shores and this place gets all the rejects. I RATE THIS PLACE MINUS 1000 read more

Sonic Drive-In - NOT DIET - Fast Food Near Me - Sacramento, California

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I enjoy going to sonic for my diet cherry limeade. The food is ok, it never looks as good as the commercial lol. Service is always fast and friendly and there's always a good drink coupon in their app. read more

Sonic Drive-In - $1.99 Grilled Cheeseburger - Fast Food Near Me - Sacramento, California

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There are a bunch of young adults working this location, and they seem very overwhelmed and disorganized. It's not even busy in here on a Sunday at 5:30pm. At least 5 customers had issues with there orders, and the manager (also not older then 19-20 years old) was trying to make things right. It seems like they are not trained well, and there is no sense of urgency to get better. I'm hoping the owner sees this and makes this better. This place is not good, and we won't be back. read more

I love me a good sonic drive-in!! It gives off modern day nostalgic vibes from when I used to roll up to old school A&W root beer locations. Cherry Lime and Grape slushies are by far my favorite! I love that you can order tots as a snack. Grilled Cheese is also an option for any vegetarians out there. This location is very convenient within the Delta Shores complex, easy access, friendly service, fair prices, drive thru access, etc. Don't forget to make a stop on your next visit here! read more

I had a great experience at Sonic thanks to Leslie. From the moment I pulled in, Leslie was friendly, patient, and super professional. They made sure my order was correct, fresh, and came out quickly. It's not every day you get service that actually stands out, but Leslie really made the visit better. You can tell they care about customers and take pride in their work. Definitely deserves recognition--Sonic is lucky to have someone like Leslie on their team! Love your milkshakes Sonic you're the best! read more

Not the first time with insanely subpar service. Usually mobile order, half the time they have their stalls closed so you have to go through drive through. This usually takes upwards of 45 minutes at times. This specific time, the stalls were open, parked, put in the stall number, sat for 15 minutes for my drinks, finally said it was on its way. Waited another 15, and finally pressed the red button to speak to staff. Their C02 machine is down, so they can't fill part of my order, OK, cool, why do I only find this out when I'm sitting outside for 30+ minutes and have to complain about no service to find out. I have other food waiting that's cold now too. I don't understand how this place is still open. This has happened for months read more

DO NOT COME HERE!!!!!! Trust the reviews. I understand it's a fast food place, but we waited 30 minutes for an order that NEVER came, when we were the ONLY PEOPLE in the stalls. Workers were so insanely rude and unhelpful - ordered on the mobile app and said they cannot help us with a refund whatsoever. Absolutely nowhere to chat, ask for help, or request refund on the app. Again, I understand it's fast food, but cmon!!! Do your job correctly, help your customers, and why are we taking 30 minutes when no one was there?!!!!? RIDICULOUS! They need to add an option for 0 stars. read more

This has been the worst drive through fast food experience we have had. We ordered onion rings, chicken bites, mozzarella sticks, hamburger with groovy fries and a drink. Upon looking at the onion rings and mozzarella sticks, you can tell that the bread coating is old and they have been reheated and probably deep fried yesterday. Tried both and indeed - the breaded coating was super hard and there was a weird cinnamon smell to the breaded coating. The onion rings and mozzarella sticks were definitely old. Then comes the chicken bites, which tasted okay. So we were like ok whatever Not the greatest but definitely better than the rings and sticks. Tried the groovy fries next and same thing old coating and it was reheated or refried?!? We were about to take it back inside but my husband was like it's fine. Then, he opened his burger and upon opening the lid to the box there was a long piece of hair. Last straw, he took everything back in and demanded them to remake it. This is NOT okay - no wonder we never see people come here. We were just in the area and wanted to try sonic again but what a horrible experience. The guy who brought the food to our car was nice though, but if quality of the food can't be kept up, then don't open. We got our order remade for the food and it was made fresh. How can a restaurant fathom giving old food to their customers, like this is NOT okay. Appreciated them for remaking, but me owning a business myself - I would not be serving my customers old food. read more

The food comes out worse than other locations and takes forever to get your food. I think the management needs to change.