Staff was friendly and food was hot but unfortunately there was a hair in my drink :( read more

Sonic Drive-In - Staff was friendly, food was hot but unfortunately there was a hair in my drink.. :( - Burgers Near Me - Wylie, Texas

They keep giving me bad cups I went to grab my blast and the bottom fell out and it's not the first time

they have a bad habit of not giving me chili on my CHILI and cheese tater tots. and it seems that they always tend to mess up on my order when it's busy. i don't want to pay for something i didn't get. their service in this location is dissatisfactory, and they seem to have done this multiple times now. read more

Didn't know the kitchen closed early. They should probably add that to online services. I pulled up 15 min before their closing time and got told I could only order a drink. You might as well just fully close at that point. read more

After over three years since COVID the excuse chamber is out. This location at one time more than five years ago was great. Currently not run as a service, but now a disservice. Customers continue to check-in to order menu items and waiting times to take your order range between 10-20 minutes. Should that be? This is not how I remember any Sonic. Facts are many sonics in regions outside Wylie Tx provide friendly service with quality food as advertised. So, what is the problem Wylie? Management? Employees? Doesn't really matter does it, if your business is NOT interested in GREAT service. There definitely is a lack of self pride here. I would say, stay in school kids you don't know what you don't know. read more

Don't come here unless you're ready to wait AT LEAST 25 minutes. I ordered mozzarella sticks and a slushy last week and it took the staff 30+ minutes to get it to me. Today i ordered ahead through the app thinking it would reduce the wait, but it didn't. I had to wait 25 minutes after i had arrived at the location although the app promised the food would be ready by a certain time. The management in the store need to up their game and get their staff in order. read more

Love their breakfast sausage burritos. Great service on 1/14/23 by the server with blue shirt and beanie. He provided me salsa that I forgot to order. Great employee. Would come to this location again just to be served by him! read more

Not only is the service very inconsistent, why are they blocking off 8 spots for possible customers? They might even be blocking off more on the other side that I can't see. I have a feeling that this location will soon fall off the map. I have yet to come here and receive fresh food. There's nothing better than a fresh, hot, French fry. This location always has the sad, soggy, old fries. I'm just glad that there are better options around it. Like Whataburger and Chik-fil-a. I've never seen anything like blocking spots off though, this takes the cake. You don't think everywhere else is understaffed? Come on guys. read more

Sonic Drive-In - They're using cones as well as I think employee vehicles to block spots off. Why? - Burgers Near Me - Wylie, Texas

I used to work at the sonic in st. paul, food or drinks is supposed to be "on the way" within 4 minutes. Ive been waiting at this sonic for 2 drinks and a pretzel stick for over 20 minutes. Absolutely ridiculous for not even being jam packed . read more

This Sonic takes FOREVER. After ordering ahead, it took me over 20 minutes to receive one large soda after arriving.

SLOW. so... extremely.... slow. The slowest service I've ever experienced. I waited 40 minutes for a drink and tots. You'd think I had ordered a 4 course meal. Food always tastes fine. I can't stand wasting my life at this place any longer. I'm never coming back at night time. read more

Horrible Sonic, STAY AWAY! Where are the managers for this location instead of hiring rude workers that could give a crap! I go order my food, paid, waited 10 minutes.....Guy comes out to car ummm we are out of bread. WTH? They couldn't have told me this prior to ordering and waiting 10 min and also paying. They could have offered (customer service) SKILLS and said let me give you a coupon and what you ordered come back and you can get it what you paid for. YEAH? But nooooo I get a oh well sorry. THIS location needs to be SHUT DOWN and whoever is doing the hiring and management needs to MAKE YOUR CUSTOMERS HAPPY SMH! I will take myself to Murphy Sonic next time and the next time after that, I WILL NOT RETURN HERE. (makes me want to order a lot of stuff and when they bring it out to me, oops I changed my mind I don't want it anymore) read more

Called once I got back to the house and realized they left out part of my order. The person I spoke with acted like they were doing me a favor by replacing the items I already paid for, and when I ask what he was going to do for the inconvenience he said he would give me some coupons.... he just failed to mention that he was going to give me bogus expired coupons.... definitely won't be going back to this location ever! read more

Sonic Drive-In - Expired coupons the manager gave to me for messing up my order - Burgers Near Me - Wylie, Texas

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This sonic sucks!! Kimberly was our car hop,and she was rude,and didn't even get our order right or fix it..

If Emilee gives you your order...check your food/drinks when you get them. Simple one item order, a drink, and couldn't get that right. A couple modifications; no ice and a couple add ins, received the drink with no ice and no add ins. It's not that hard.. read more

If there were no stars they'd get that. Waiting over 30 mins and seeing everyone else getting their food that came after us is rediculous and unacceptable. read more

When they finally answered the speaker they said it would be a 10-15 minute wait but it was more like a 30 min .

I ordered on sonic app. It said ready at 5:17. So I arrive at 5:19. At 5:39 I still don't have my order. Sonic app needs to have a better way of calculating time to get order ready. I could have waited at home not here. read more

Terrible. Some of the tots are double fried, glistening with grease, and way beyond done. Mixed in the same orders with tots that are normally cooked, so it was very obvious. The wait was 10 minutes for a chili cheese coney, a cheeseburger and 2 orders of tots. Cheeseburger has so much salt added that it's hard to eat. And I love salt, so that's saying something. The lady apologized for the wait and gave me a token for a free medium drink. This is the third chance we have given this location, and there has been zero improvement. Maybe even a decline, if there was even room for a decline. The food is awful. read more

Can we give less than one star? Awful. Waited 30 minutes for a sonic blast. Never going back again.

Sunday - 9:55pm - Pull up to relatively empty parking lot. Order 2 small shakes. One chocolate. One vanilla. I pay with credit card at the screen. 10:05pm - guy walks up to my car. Starts to give me a burger meal. I stop him and say "No. Sorry. I just had 2 shakes." "Whoops. Let me check on that." 10 minutes pass with nothing. 10:15pm - I press intercom button. "Uh, where are my shakes?" 10:16pm - Guy walks out with 2 shakes. Mostly melted now. I say "what took so long? These look melted." "Sorry sir. I don't know. Want me to go remake them?" "... sure." 10:17pm - same guy walks back out. "Actually our shake machine isn't working so great. They were just made. That's just how they look." Me : "... Can I just get a refund?" Guy : "yes sir. Sorry about that." 30 minutes. No shakes because shake machine "sorta" broken. Leaving. Never coming back. What a garbage Sonic location... read more

Unpleasant to talk to, took forever and messed up the order. Order is messed up nearly every time I come to this particular one.

This Sonic use to have quality service but it has steadily gone done hill. Worst experience ever tonight.

I pulled in and my monitor looked broke. It was packed so I wasn't trying to look for another spot. When I pushed the button to order I could not hear the guy clearly. So I kept saying "pardon me or I'm sorry but I cannot hear you". Totally thrown off by his smart mouth, I was seriously about to throw my vehicular in reverse. Very rude and he starting speaking loud and slow like he was irritated. I was having a "Chevy Chase, Wally World" moment cuz that guy was out of line and I literally wanted to tell him something or speak to a manager but I had my kids in the car and just tried to blow him off. I ended up adding 2 hot dogs on to the original order and funny how I could hear the female that came on so clear AND she was friendly. Our order was great and fresh. That guy must have been having a bad day or I'm not sure but geez! Get that monitor fixed and I actually shoulda asked for his name so I could let the manager on duty know. I bet I could identify his voice in a Sonic lineup? Line the males all up and let me hear the voice. What is happening with employees now days not wanting to work for their paycheck and the respect? I only gave a 3 because the food was great. If it was solely on service, it would have been 0. Shame on him. read more

HORRIBLE! After ordering my food the carhop came to my window and handed me my food, I handed her my gift card which was brand new with $10 on it. She took the gift card to another stall and came back and said she threw away my gift card and I still owed money and she needed my credit card. I handed her my card and when she came back I asked to see my receipt. The receipt said my total was $8.11 yet I gave her a $10 gift card. Not only did she throw away my gift card that still had $1.89 on it but she charged my credit card a couple extra dollars as well. I told her the mistake she made and her response was "I don't know what to tell you." This carhop "Emily" needs to be held responsible for her actions and Sonic headquarters better give me some type of refund. So ridiculous! read more

I ordered ahead on the app. When my order came out the kid dropped my receipt and it blew away, and he didn't offer to bring me another one. He also forgot my ice cream and didn't give me any ranch or honey mustard. I asked about the blast and he had to ask what it was and go back in to get it. I had to ask him again to bring my sauces. Then, I get home and see they barely put any cheese on my cheese fries. On the app I paid for extra sliced cheese and to add shredded cheese. The only cheese on there was a tiny bit of shredded cheese. Normally I go to the Lavon Sonic, but since I was passing this one to go home I stopped here. Next time I'll go back to Lavon Sonic. read more

Food was Poorly made everything was burnt, or cold, didn't get my order right had to go to a different fast food place because nothing was right on the order never going back again. read more

Not the quickest fast food but the food is good and the portions are much bigger than the competition. We go by a few times a year and they have never botched an order, always correct and HOT. I'm willing to wait for freshly prepared items and the carhops are pleasant. Sucks for them you can't leave a tip on credit card purchases but they are paid full minimum wage not tipped minimum wage, still cuts into their income or anyone on minimum wage. read more

Why does it take 30 minutes to make a small milkshake . There is no rush going on. And then on top of that's it's super melted. Haha

Jesus Christ I've never been more disappointed in how badly anyone let alone sonic messed up my order then to put the cherry on top I called them to rectify the incident the. Answered and since it was late hung up on me before I could even explain what happened I thought the call dropped I'm not at all trying to ruin some kids day by berating him that gets us nowhere in the world but I didn't even recognize the burrito I ordered tell me what burrito on the menu has just egg and onion seriously? It's not the receiving of the wrong food that angered me it's the fact that the kid working hung up on me and wouldn't answer any subsequent calls to fix this issue they get one star because zero starts isn't an option read more

Love this location. The food is always fresh and hot. The service is efficient and quick. Very friendly carhops. The burgers at this location always taste better than any other sonic. Definitely worth checking out if you haven't already! read more

Always a great experience, I go daily. Kim And Jack the best! I get a diet cherry limeade each time.

So I go to sonic in wylie, as im placing my order the girl on the speaker was very rude in the middle of ordering she hangs up the intercom wtf she I called back in to finishing ordering. Food comes out get home live about 3 mins down the street my open the bag my onion ring are so under cooked and nasty soggy my cheddar peppers are child in the middle. Are you kidding me after I payed 16.00 for this Shit food. Ugh probably won't go back. People at wylie sonic are just plain RUDE!#! read more

Sonic Drive-In - Nasty sonic food!!!!! - Burgers Near Me - Wylie, Texas

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lady was rude and told me I was being time consuming, for doing a partial payment. I told her I could go somewhere else and get the same food if I was problem and she said " that's up to you if youd like" I will not be making it back to this sonic. never had a problem with a sonic before. read more

The sonic at 6040 s highway 78 is right down the road and the wait is long and the employees are incredibly rude. I have had to cancel my order twice at that location due to either not having what I wanted or just plain being interrupted far too many times on my simple order. So I drive to this one and the service is fast and pleasant. Will be skipping the waste of time down the road and coming to this one from now on read more

This Sonic can be slow at times, but seems to be faster than a year or so ago. They are pretty close to us and so very convenient for my son's milkshake habit. I do love that they have mini sized milkshakes. Everyone that delivers to our car is always very friendly. read more

These guys are open till 11pm not like those bad guys in Sonic St Paul that close early at 9:59pm.

I ordered and i was in a hurry so i drove away, but when i looked at my food the order was wrong, i ordered 2 pretzels, a hotdog and mozzerella sticks and they gave me a cheeseburger, tatertots and a chilli cheese dog, the receipt was correct but the food was wrong read more