A leak developed which they came to fix for free last year. When the rains came again the exact same leak reoccurred, but now they want to charge me $250 to diagnose the faulty repair! Not ethical or responsible. Buyer beware! read more

Sonoma County Sunrooms sold me an expensive electric retractable awning. During a recent power outage it became clear that the awning cannot be retracted manually because of the positioning of the awning. (there is a pole provided to wind in the awning in case of an outage, but the installer did not leave access room for use of the pole.) As a result, when the power goes out in high wind, the awning, motor and mount can be ripped off the house potentially causing significant damage. The company refuses to redress their botched installation, says there is nothing they can do about it, and offered only to come take a look if I'll pay for a service visit. Caveat emptor. Do business with Sonoma County Sunrooms at your risk. read more

I contracted with Sonoma County Sunrooms to build a custom deck cover for my home last November 2017. They did a beautiful job and I was more than delighted with the finished project. I worked with Daniel from the start to finish and he was extremely professional and was attentive to any changes as we progressed. Jenny in the office would check with me periodically throughout the following months to make sure I was satisfied especially after the rainy season. She was always delightful to speak with. I highly recommend this company if you ever need a patio/deck cover or sunroom. read more

Sonoma County Sunrooms - Deck Cover custom built by Sonoma County Sunrooms. - General Contractors Near Me - Santa Rosa, California

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Aside from a couple of minor scheduling issues with both the Estimate, and the Installation, we are very happy with the finished job. Daniel and his co-worker were very efficient, consulted us on a couple of installation options, and cleaned up nicely when finished. We have another Retractable Awning that they installed about 4 years ago and it is working nicely. This unit will cover the rest of the patio which gets a lot of afternoon sun. It was completed in less than 4 weeks from the quote and within the promised date window. Thanks read more

Not worth reviewing. Shoddy work that I will fix myself. Placed awning on incorrect wall and then wanted to charge me again for putting it on the right wall. Downspout leaked and was left discharging gutter water 15 ft above garden path below. Never again! read more

What's with this place? Are they in business or not? Poorest customer service around. Took a deposit, and then nothing happened. Waiting for a follow thru. Very poor customer service.................. read more

We had a very good expeirence with this company. The representative who came to our home was very knowledgeable about the products and gave us helpful recommendations. The unit was ready in the time that they predicted and installation was well done. We did decide that it would work better if moved about a foot and a half, and they were very understanding about it and got installers out here to move it for us. Then our representative stopped by again to ensure that all was done to our satisfaction and that we were happy with the result. We are very happy we got the retractable awning, it provides the afternoon shade just as we hoped, it looks great, and we had a very positive experience with our representative and our installers. read more

Thus far, I have to agree with John C. that they have the poorest customer service around. After taking my deposit. I've have very poor call-back or followup. Hopefully, awning installation will go up without problems I've had with sales office!! read more

Very disappointing. David and Valerie came to our house to give us an estimate for replacing our sunroom. We chose style, color, configuration, etc. Apparently they don't want to do the job. One month and two phone calls to the office later, we haven't received a quote. No response at all. read more

They carry a full range of awning products from all the major manufacturers with what has to be every awning fabric known to man. They did a great job of taking me through each product and I was easily able to pick the one best suited to my use. They helped with the design, assessed my installation site, and did everything one would expect them to do. The awning arrived in the time frame they gave me and they were very flexible about installing it on a date when I could be available. The sales person was very responsive, the technical guy that came out to assess my site was very well qualified, and the two men that came out and did the installation were very competent, friendly, conscientious and left no debris behind. Outstanding job across the board. I had a totally positive experience and would not hesitate to recommend them. Joseph M read more

A couple of years ago we had a cover put on our patio, it was amazing and exactly what was needed! They did a fantastic job. We were so pleased we had them come back and install two more covers over our bedroom patio and BBQ island. Again, the workmanship was superb! Finally, we had them install 3 sunscreens which attached to the original cover and once again they did a fantastic job! Can't even tell the screens were an add-on! We won't hesitate to use them again!! read more

I called Sonoma County Sunrooms about a louvered roof system they carry. I left a message for someone to call me back since there is virtually no info on their website about the product. After no call back I called again and was told the product is called Arcadia. The lady on the phone said they have it in their showroom and that I should come in and see it. I went to the Arcadia website for more info and liked what I read so I decided to go see the system in person. The same lady pointed the Arcadia out to me, grabbed a remote control, pressed the button and then said it didn't work because the "solar panel was going out". So my perception of this business is certainly not good. They didn't return my calls and told me to come in and see a product that they knew was not in working condition. They obviously aren't concerned about wasting potential customers time. read more

Called to get a quote for an outside arbor and the secretary refused to give me any information and insisted I come into the showroom. A few days later, I went in and she informed me that there is nobody available to work with me, that I should have called ahead to make and appointment. Why she didn't mention this during our first conversation? I drove 30 minutes to see their showroom. That's why the internet is 'taking' over - no customer service. read more

Outstanding service! From the initial phone contact to in-home and showroom consultations to installation, I could not be more pleased. Each step of the way the people at Sonoma County Sunrooms were very helpful, enthusiastic and skilled...They know their inventory. No sales pressure and were most patient with my numerous questions. Installation process was great. The awning we ordered (the G250 model) is beautiful and works great. Daniel even noticed a small dent in the frame that came from manufacturers and has re-ordered the part allowing me to defer final payment. Like I said, this does not interfere with usage and we are really enjoying our days in the shade!!!! Highest recommendation for this company. read more

Sonoma Sunrooms recommended and installed a sunscreen on our very large great room window. The sun towards late afternoon was making it impossible for us to comfortably watch our television. The shade and color they recommended are perfect and the remote control works perfectly. The work was done as planned and on time. read more

We began our patio project in June 2015. Finally, November 6, 2015 the project is complete. Our project was a patio cover and patio. I have to say the patio cover turned out very nice. I would give Sonoma County Sunrooms a better rating but the patio was a mess. Areas of the patio were not level so when it rained or we sprayed the patio water would puddle. We would have 5 or 6 puddles on the patio when it got wet. The pavers were broken around the edge and raised in areas causing a concern with tripping. Sand was left all over the patio and in my glass door slider. They even left a porty potty in my front yard for a week with no one here working. There was no contact throughout the project. The patio was an embarrassment. Finally after a certified letter sent to the owner Paul, he started the process of replacement. Now the pavers are in, the patio is complete and looks nice. No one from the company has contacted me to see if I am finally satisfied with the project. This project took away an entire summer of entertaining in my back yard. Please be careful and consider other options before hiring this company. read more