The cost of items to be repaired was astronomical and the other items listed that they added on as…read more"recommended" were over inflated as well. I feel this business only cares about profit. Not to mention they took a few clips out on the front hood portion to access the radiator and failed to reinstall them. I know it's only a minor thing but complacency like this only leads to bigger problems down the road

I took my 2500 duramax in here a few months ago to have new tires and rims placed on it. I asked if…read morethey were compatible to which they said yes. I get the tires replaced, they do an alignment and they pull my truck out, nearly an hour and a half longer than they told me it would be. Before I leave, I tell them that my TPMS isn't showing any readings. The guy tells me to drive it a few times and the sensors should restore. So I take his word and leave. Of course the sensors never restore and NOW I have an ABS error and a trailer break error as well as a shaking wheel when going above 50mph. So I call and make another appointment. They tell me that the ABS error and trailer brake error had nothing to do with them, but to bring it in and have it realigned. These errors have NEVER shown up until the moment they pulled it out of their garage for the first time. They look at it again and tell me that they reset the sensors and everything should be working fine, and that they've redone the alignment. Again, I leave the store without tire sensors working with the promise it will work after a few drives. Of course, the sensors never return but the alignment is better. I call once again and make another appointment. This time they tell me that the TPMS needs to be replaced, after I was told that everything was compatible on the first tire change. They tell me it's going to cost me another couple hundred to have the TPMs done. They did end up giving me a discount, so I had them install the TPMS anyway. As well as fixing the alignment for the THIRD time. Again, another 1.5 hours longer than they said. Finally, my TPMS works, my alignment is good, BUT my trailer brake system and ABS are still showing errors. I took it to another shop and it turns out they did break my sensors during install of the new tires and rims. WHICH THEY DENIED HAVING ANY PART OF. AVOID THIS SHOP AT ALL COSTS. They don't respect your time, they charge more than any shop in the area, and they deny when things are caused by them. I went in for a tire and rim replacement and ended up going in 3-4 times to have things redone. Take it to someone else. If you're a woman who drives a truck they'll treat you like you're incompetent. I've been told by other shops that they've stopped recommending this place because of their frequent unnecessary repairs, overcharging, and damaging vehicles.

I stopped by on 1/12/26 to obtain a quote for a tune up. Alex, technician who also handles the…read morefront desk appears to have limited English got me in touch with Oleksander known as Oleks (pronounced as Alex). He is also a technician and may also possibly be the owner. That was the vibe I was receiving from our discussion. I explain what my visit was and he advised me there are different types of tune ups and what specifically I was looking to have done. I explained that I was able to obtain a quote from Honda service department and they also advised same thing. I listed the tune up details and what Honda quoted ($2,260). Oleks advised that inspection is free of charge. He would have Alex, technician do the inspection and provide his recommendation. Alex completed the inspection and advised what needed to be replaced and some replacement were not needed. He discovered there was an engine oil leak, transmission oil leak and the engine oil pan plug was stripped. Oleks had provided me with a quote range between $700-$1000. I returned back two days later on the evening of 1/14/26 to drop off vehicle which was parked safely inside the shop. The following day they replaced the engine gasket, replaced spark plugs, water pump, front crank seal, drive belt, oil pan plug and drive belt tensioner. I picked up my vehicle on 1/25/26. The sum of my bill came to $1021.80. I am truly satisfied and happy with the work that technician, Alex has completed. It was a reasonable timeframe and price. Honest work. I will use them again for any issues, repairs or maintenance.

Truly appreciated their quick response and the way they clearly explained all our options. We'll…read moreabsolutely use them again. Thank you for getting my son back on the road!

Spencer, fair and honest. I had other small issues which he did not have to do. Not only did he fix…read moreit, he did not charge me extra. Thank you Spencer.

I started off with several quotes for a brake job on a 2021 Nissan Sentra. Spencer reached out…read morewith one and after reading his reviews, I chose to work with him. He let me know he was licensed, certified and insured. Once he mentioned this, I did ask a few of the others that sent me a quote if they were and suddenly, they became unresponsive. Spencer took the time to explain what my car needed, the time, and the cost. He updated me every step of the way. I asked him for quotes on a few other things my car will need in the future and again, he provided quotes for each and detailed the process and what his work included. Spencer has my business for life. I have already recommended him to several family members and they are eager to work with him.

I live on Vashon Island and absolutely love it, but the biggest challenge I face is getting my…read morewheelchair van serviced quickly. If my van isn't running, neither am I. On a whim, I took a chance on Defiance Auto after finding him on Yelp in Ruston -- a young MOBILE MECHANIC. The gods must've been smiling, because he turned out to be polite, efficient, knowledgeable, and even took the time to research my unusual issue. Hands down, he's the best mechanic I've ever worked with. His prices were more than fair, too. This young man makes thirty veteran mechanics look like Goober Pyle from Mayberry. All I can say is, "Goooooolllllleeee!" Give this hardworking guy a try. You will not regret it. He will come to Vashon. his name is Mick Svoboda of Defiance Auto (253) 999-8531 Defianceautoworks.com

Mick is a great guy! Drove out to my home (Not Close). Quoted me for a small amount of work…read more.. Ended up that my truck's electrical fix was not as easy as we thought. This man, stuck to his guns, fixed my, truck and really surprised me that there are still good honest mechanics out there! He came through massively and I will always be using his company! Thanks Mick

I don't know where to start Amanda was so nice and…read moreknowledgeable , listened to my requests the gave me a complementary Uber ride while my car was being worked on , price was reasonable and I even got a bag of candy I will give them 10 star if I could will recommend them100%

Easily the best auto shop I've worked with! Amanda was awesome--kept me in the loop the whole time…read moreand explained everything in a way that actually made sense. I never felt out of the loop, and their prices were super fair (I checked around just to be sure). If anything comes up with my car again, I'm 100% going back to Easy Auto Repair.

This shop has great customer service & take the time to do the job right. Greg the shop manager &…read moreBrian the mechanic care about quality service for the customer. Highly recommended this place for your auto needs.. 5 stars!

Went in and got the engine replaced just to have it break down the next day. Nearly 6k to repair…read moreand all I got when I called was "wait an hour and try to start it again, or tap the starter". After that it sat for a month and more money went into it before ultimately just buying a new car. Just to find out the mechanics didn't put the fuse box together right and one tiny screw prevented the whole car from running. I wouldn't go back even if you paid me. Only putting 1 start because I can't choose ZERO.

Only leaving a one star review as zero stars is not an option. Brought my car here to have some…read morework done and the whole experience was terrible, which was disappointing as I had some repairs done under the previous ownership and the service was pleasant and satisfactory. Arrived at around 9:20AM to drop off the car (they open at nine) and no one was there. The door was open, but the lights were off and no one was around to talk to. Eventually got it sorted and handed them the keys and left. Car was not fixed in a timely manner. They advertise same day appointments, but what is the point of that when they don't fix your car on the day of an appointment made a week in advance. Called the next day and was told car was being worked on and they would call back in an hour with a status report. No one called. Finally got the car back on the third day and upon driving it off the lot, immediately noticed a problem which wasn't there when I dropped it off. Called back to inform them of the new issue, not looking forward to having to bring it in again to have it fixed and was told I would have to take the car to a different shop to have the new problem fixed, on my own dime. Let that sink in for a moment. I took my car to a car repair place, and was told I would have to take it to a different car repair place to have the problem *they* caused, fixed at my own expense. And the cherry on top? I was told I was a liar for suggesting the new issue was, in fact, new. It was blatantly obvious the problem was new, and I noticed it within seconds of driving. I Immediately followed up asking them why it had to be this way, and their very best response was that they were doing repair work they were neither qualified nor capable of doing correctly. After having such a great experience under the previous owners (not all businesses are created equal), this was all very frustrating. I would never again bring any car here for servicing and I sure as heck wouldn't drop thousands of dollars on one of the vehicles they are selling. I have no doubt whatsoever the dealership side is every bit as "reputable" as the service dept. Save your money. Save your sanity.

I bought a 2010 Nissan Altima 2.5 s from here. When I bought it, it had 188,094. When I asked if…read morethere were any issues of major concern that would need to be repaired I was told that there weren't and that the car ran and drove fine. Fast forward a few months after having bought the car that was when I started having issues with it. First it was that the oil cooler fitting hadn't been properly tightened. Then it was I needed new brakes and rotors on all four wheels. After that it was one problem after another. In total I'd spent close to $1,000 and even still I had more problems. Had I kept the car I would have ended up spending in total close to $4,000 in repairs. This was for a car that supposedly didn't have any major issues. All that to say I won't be buying a car from here any time soon if ever again. My recommendation stay away from here as far as car buying is concerned.

I want to thank Specialty Auto body for taking on the project of helping me and fixing my grandmas…read moreold 1996 Buick. After someone damaged the front end of my car it was worth fixing because the car had low miles at 40,000. Specialty Auto body worked with the insurance of the person who damaged my car and gave them a fair enough price to approved fixing it. I really appreciate that Specialty Auto body cared enough to help me because it took a lot of time and effort to source the parts on their end and wasn't a simple task. They were upfront and honest about the process from the beginning that it would not be a quick turn around and that there would need to be some patience on my end. They followed through, and managed to do it in a reasonable amount of time. Also, the quality of the work is very well done and I'm so glad to see my car restored to its original condition! Thanks a million to Jeremy the shop owner and his son Ryan! You're two of the good ones out there with good hearts. Also, it feels good to support a local family owned business versus going to some shop who just works for the insurance companies, and basically just totals you car and don't really care about you at all. I got really lucky this wasn't the case with Specialty Auto Body. They were there to help me and not screw me like another shop would have. Anyone I know that needs body work I will send your way! So grateful to you guys! Sincerely, Malia

I was rearended. they got my truck in quickly and repaired fast. the work is excellent. the only…read morereason for 4 stars is because communication could have been a little better. honestly it would be 4 1/2 stars. pricing was very reasonable. will defiantly use again.

Our 2014 Lincoln had a leak that we couldn't find the source. Within a day, he was able to find…read moreseveral leak origins and took care of all of them! He was reasonable with his diagnosis cost and the turnaround to fix it! I wouldn't hesitate to call him for any future problems.

Let me start off by saying, Larry is the only one in Pierce county that diagnosis a auto water…read moreleak. He is very friendly, professional, knowledgeable and honest. I have taken my van to multiple different places that couldn't diagnose or wouldn't diagnose my issue. They have taken my $ even though they had no clue what my issue was. While Larry was unable to actually fix my particular issue, he knew exactly where the source of the leak was and advised us with his professional recommendations. I appreciated Larry's honesty and would do definitely business with him in the future.

Been dealing with them for years. ALWAYS do great work at a very fair price. Just called again to…read morefind out the price for work I needed done, asked if I could get the work done before I leave town in a couple days. Told me he could if I could bring the car in to confirm parts. I did, they confirmed and ordered the part. I asked how long the job would take and he told me how long and explained in detail why it took the time it takes. Was on Chat GPT, (just learning to use that). It gave me the exact same info Jadin did, right down to the part options and amount of time to fix it as well as why this part was a little more difficult on my car. EXACTLY what I was told. I wasn't checking up on them just wanted to see if Chat GPT could be useful for this kind of thing. It is and it confirmed, again, why I trust these guys. You should too.

Brought my car in at 123000 miles for water pump and timing belt. 130000 miles and 2 months out of…read morelabor warranty the tensioner allegedly snapped and I was charged labor now at 140000 miles the water pump is leaking, still planned on charging me labor. Garbage work and the owner is a tool, if this guy is a mechanic I'm a heart surgeon. Something tells me going 0/2 on parts isn't a parts problem. If you're okay with coming back for their mistakes by all means come to this shop.