Update: the below talks about the scheduling process which I will keep on because it was a little off putting. But I have now visited the office and been treated by dentists there and the one I have is amazing. Super kind, knowledgeable and patient. Also if you have a strategy like mine which is to have the same dentist for as long as possible if good he's also young but not inexperienced. So you can retain context. Also very accessible office. Original review: I am hoping when I go in the treatment will be better. Fingers crossed by the admin was inpatient and snarky as I tried to confirm pretty important and basic information: did they receive the forms I spent time filling out, what is the availability of the dentists since I want the same dentist if I switch to them, whether I had to pay a deductible or not. Basic questions and just a lot of attitude I had to guide the whole process and left a pretty negative taste. Another admin for another dentist who was the opposite of this experience -- super knowledgeable and pleasant to get at the details -- at my prior dentist however said good things about the dentist so I am hoping my visit will be different but since yesterday I had been feeling negative about the encounter. So I wanted to write it down before I go in and see if it's different or not. It's two stars not one since I guess I finally got the information I needed to book a time but even then not helpful. She suggested a dentist who had no bio and rather than addressing it just said I guess she website is not up to date. read more

Dentist damaged two fillings during cleaning and then tried to upsell me on urgent filling replacements. Never coming here again.

I went here to get a basic cleaning. I was seen by Dr.Lin. My experience here was great. The office is located on top of the Safeway so you have to go through the building. The parking is charged hourly in the Safeway lot just make sure it's not a game day. Dr. Lin was super knowledgeable & explained what issues I had and how I should navigate them to avoid any cavities/sensitivity in the future. Definitely would recommend going here! read more

I don't like going to the dentist...I have fears probably from my childhood. I have been a regular patient at Southbeach for over a decade. Great service and care all around from all the doctors I've seen including Dr. Watson. Lately I've seen Dr. Jaber. He's great. I had a filling today and he got the area numb with one shot of Novocain at the root instead of multiple shots...so much easier for folks with needle fears. Dr. Jaber offers a rubber damn while getting a filling so there is no risk of swallowing debris, no suction tube in my mouth during the filling...it's a bugger to get on but so much better during the process. I also used a tooth pillow to hold my mouth open during the procedure. Pretty easy filling even for a sensitive person. He is frank and direct in his guidance and I appreciate his communication style. read more

I've been going to this place for about 10 years. The staff is kind and courteous and I've never had any issues. Office is conveniently located to me which makes it easier to get to on my way to and from work. I had my wisdom teeth extracted here a few years ago and the surgeon was beyond amazing. I highly recommend this dental practice read more

I'm quite confused how it's possible that I have yet to leave the best dentists and dental office in the 40 years or so I've had teeth a yelp review, but here we are! While I started under the incredible care of the founder of South Beach Dental nearly 20 years ago, Dr. Markus Watson, I have since been under the equally exemplary care of Dr. Peter Lai for likely the past decade. Going to the dentist can be, well, scary! Dr. Lai is clear in what's going on, what is needed, and checks on how you're doing along the way. Also, he and South Beach Dental as an office always err on the side of only doing what's necessary. I remember specifically the time I asked about replacing the last of old silver fillings that were still structurally sound. Dr. Lai advised against it. I pay out of pocket for services, so this would have just been cosmetic at that point and frankly, just a financial gimme to the office. But that isn't how SBD operates. Never has. Basically, what I am saying is that I TRUST them. I'm glad to finally be letting them - and you - know how grateful I am for that. #ThankYou read more

South Beach Dental - This is a picture of me getting a mold done for a crown I needed replaced. #FlossEveryDay - General Dentistry Near Me - San Francisco, California

This place is the absolute best!! After almost a decade of care, they have been consistent, never push unnecessary xrays or procedures and are just very amazing, honest dentists. The best in the Bay Area by far. read more

Once again Dr. Peter Lai is a 5 STAR dentist in SF (I would give him 10 stars if I could)! My recent visit for a standard cleaning turned out to be more than expected. I wanted to redo a filling and consulted him about it. He said doable but he had to jump to his next patient since I didn't schedule enough time with him. HOWEVER, he said I can wait for him and he will come back to do the filling for me when he's done with his last patient. I couldn't believe what I heard! Most dentists would tell me to go home and make another appointment. Dr. Lai is SO nice and GOOD at his job. Thank you for spending your last minute with me. I highly recommend him as dentists like him are hard to find! read more

The person who referred me to this dentist went to see another dentist. His gums have been bleeding for years with no mention by the dentist. He has also found that his crowns and other work have been causing some of that and at a minimum his dentist should have started replacing crowns sooner or recommended braces for his multiple problems, which are now harder to do as they put implants in at the last dentist so now some problems can't be treated. If you go to this dentist I highly recommend a second opinion be done as soon as you are able. Also please read the original review I posted. I get it, even the person who had the bleeding gums I'm talking about in this liked the dentist because the dentist was nice enough to him, but being nice or doing some sort of weird yoga instructor moves (it is mentioned in some other review) doesn't mean the dentist is any good. I'm sorry to break it to you but skill is important and going to another dentist for a second opinion may prove to be eye opening. But if the only thing that matters is that they were nice to you and told you everything was fine, then yes keep going to a dentist that's harming your teeth. But seriously this dentist, I have not met a person who went to them that didn't have bad breath even. Like seriously it's the weirdest thing. And it's also quickly fixed by other dentists but anyway go read my other review. So once again another "your teeth are fine even if they are bleeding" patient has found that they deserved care. In one cleaning at another dentist the bad breath he had is finally gone. If you're not a dentist you probably aren't qualified to judge your teeth, but if you're in pain or bleeding and are going to this practice, I mean in general you absolutely should all be getting second opinions but especially if there are things that anybody can see like bleeding gums that you really really need to immediately go to another dentist. Like I said I'm posting this because I wish I had listen to the warnings before I went here because seriously I wasted so much time and money and nearly lost teeth over this decision and I know two other people that are in the exact same boat as me and the reviews on here sadly show a pattern of poor care. read more

I've been a client for 3 years at south beach and had four appointments for cleanings and two appointments for my Invisalign checkup. I just had a recent appointment and the staff were still courteous and pretty swift when checking me into my room. My operations with Dr. Lai and Dr. Zaki were transparent and conducted in a well managed way, no pain at all. When I had to switch an appointment time, it was also managed pretty quick on the phone with the staff. Very professional yet well-spirited dentist office. read more

I have been seeing South Beach Dental for about 15 years now. Although I started out seeing Dr. Markus Watson, I have received treatment from several other members of the staff over the years as well. They are all gentle and thorough. I have seen them for regular checkups, cleanings, fillings and crowns. I always feel that I am in great hands when I go there. They are the best dentists I have ever seen. By the way, their office is very nice too with convenient parking in the same building. I highly recommend them. read more

If I could give these people 0 stars I would. After over 15 years of being a devoted patient, I'm switching immediately to a different dental office. The front desk girls are rude, condescending, and impatient, with complete disregard or understanding for their long-time paying customers. Stay clear of, and far away from this place--many better dentist options now in SF! read more

I have been coming here for years. The staff has always been warm and helpful. Dr. Peter Lai is thorough with his work. 5 star all the way!

Terrible service. They took 1300 for service and did the crown incorrectly and pain lasted couple more months. Dentist wasn't sure about the right procedure to follow and seemed very unconfident. I had to go to another dentist after that to get it fixed. They didn't even work with the insurance properly and I had to pay the full bill. They threatened to send it to collection if I don't pay the huge bill. read more

I just had a cleaning this morning and inquired about getting fitted for a night guard for grinding my teeth at night, the office manager told me that they could submit it to my insurance. She then informed me that I had a credit on my account because I overpaid for some work I had done in December of 2017 and they could use that money too, over $700. Nobody told me that I had overpaid them a year and a half ago. She told me a manager would get back to me as to why no one notified me. *I overpaid them 20 months ago and no one told me. Had I not asked about getting fitted for a night guard, I still wouldn't know.* How on Earth is that acceptable?? I have been a patient here for nearly 4 years, generally speaking the experience isn't bad but this bordering on theft. When you owe them money, they send you a bill in a week, when they owe you money, you won't ever know. read more

The front desk staff makes you feel welcome and right at home immediately when you walk in the door. My appointments are always on-time, with minimal wait time. Dr. Marcus Watson has been my Dentist for over 10 years. He is very professional, articulate, and thorough. I highly recommend South Beach Dental for all of your dental care needs. read more

I've been a patient here for about 10 years. The service is outstanding! I highly recommend Dr. Zhou.

I've been coming here since 2016 and it used to be a consistently great experience when Dr. Abrams was a part of the team! For some reason, within the past 2 years, the dentist I'd see for cleanings has been different nearly every time which would be fine... but not all seem to have the same standard of care and detail. 3 cleanings who may have been the worst - just so sloppy with water and saliva getting everywhere - it was really uncomfortable. Was told to not use a Waterpik. Nearly looked for another practice after that, but decided to play dentist roulette and see who I got a few months later. This next dentist was great! Seemed caring and neat work! So I asked to get rescheduled with him. And in my next appointment, I'm again treated by someone totally different. And it was ok. But I think I may explore other options now since I never know who or what to expect anymore. read more

I had been going to this place for several years. Last summer I had a disagreement regarding charges from my toddlers visit. Initially I was under the impression that the front desk person and my husband had agreed on charges and settled the bill. Months later I received a notification that the account was being transferred to a collection agency. Freaked out about my credit I called the office and got a hold of Gina the office manager. She kindly explained the misunderstanding and the charges applied and agreed to give me 50% off the remaining balance and ensure the account doesn't go to collection. I found her to be caring and great. I recommend this place 100%! read more

Would not recommend - unprofessional and incredibly aggressive with payments. Even reported my balance to the bill collections agency. When I got my first cleaning, the dentist told me that my insurance covers two cleanings per year and recommended that I get my second one before the year ends (this was in November so I got another one a month later). After my second cleaning South Beach Dental gives me a call and tells me that the second cleaning was not covered under insurance. After disputing this charge, I find out in the mail that this office had sent my $150 cleaning bill to the collections agency. Their response to me on the phone when I said they would be receiving a poor review: "We have tens of thousands of customers and don't care about what reviews say about us" So there ya go. read more

I've only gone here for regular cleanings and xrays, but have had nothing to complain about over several visits. They do not try to sell you unnecessary procedures and are great with educating you on your oral health. They also waived my fees after cleaning when they found I am no longer in network. read more

Upselling aside, I've had a positive experience coming here the past few years for basic cleanings. Pros: Staff are very nice, my appointments usually start on time, they are open every other Saturday which is a BIG plus, they are above the Safeway and Safeway provides 90 minutes of free parking if you buy something there Cons: they always try to upsell me which is a bit annoying. Every time I go in there they assume I want an X-ray by default (which is not only expensive but I also want to minimize the number of X-rays pointed directly at my head). Also this last time they suggested I start coming in every 4 months instead of 6! (And they gave the same spiel to my friend). If you ignore the annoying upselling it's fine. read more

This review does not come lightly. After repeated attempts to reach out regarding the treatment I received here, I need to voice my frustrations, and this is the only way I know how to do that at this point. I was a patient with this practice in 2019- 2020 when I broke a tooth and had a crown placed. After the placement of a crown and after dropping a large sum of my own money, on top of what insurance covered, I had a lot of issues with the crown immediately after it was seated. I worked with this office for numerous years in specialty dentistry and referred them to many patients and colleagues, so I decided to get my treatments done with them. Following the crown being placed, I reached out because I was experiencing some discomfort that was not normal. When I reached out to the front desk, I was informed that I would have to pay for an exam which I did not deem fair as it was immediately following the work, and most dental offices will review the work they did free of charge. Instead, I decided to see my endodontist, who, in turn, found that a root canal was necessary. Fast forward to 2022, when the issues worsened, I got second and third opinions from two periodontists and one general dentist (in Seattle) who informed me the crown was bad and was not seated properly. When I reached out to South Beach, they denied that the dental proof was correct. Eventually, after some rude convos with individuals at the office, I had to have my new general dentist have a direct convo with the dentist that did the work at South Beach and from which they finally agreed. They informed the new office they would pay the insurance monies back, and I assumed they would pay me the large sum I paid them since now I had to have more extensive work done to save the tooth. That never happened. I contacted them numerous times but have yet to hear back from anyone. Ghosted. Fast forward again to 2023, I am now losing this tooth and will have to get an implant, and if you know, you know, those are extremely expensive. I am very upset and disappointed by the office, and I truly hope they will do better for their patients moving forward. This place was amazing...until they weren't. read more

I've been a patient of South Beach Dental for more than a decade, having started as a patient back when Dr. Markus Watson was a solo practitioner. In the early days it had quite a positive, patient-centered vibe. In the last year I've had quite a bit of work done at the South Beach dental office, as well as with a recommended periodontist. I have had multiple appointments including crown lengthening preparation as well as the installation of two crowns. Thousands of dollars of work for South Beach Dental, some paid out of pocket by me, but more paid for by my excellent Delta Dental plan. On the advice of South Beach, I signed up for extra cleanings, which meant my cleaning today would be paid for out of pocket - this was fine. I'd noticed over the last couple of weeks that my gums have continued to be inflamed ever since my extensive and expensive dental work at their office. Since I didn't know whether this was normal, I thought "No problem - I have a dental appointment coming up, and I'll just ask the dentist then." When I started the cleaning, I mentioned that I had a question for the dentist. They said that they would check, and connect me with the dentist after the cleaning was done. When the cleaning was done, the person who had shown me in came back and explained that, since I was not covered for an exam, I could ask the dentist my aftercare follow-up question but it would be $69.00. My first thought was "Wow....." My second thought was "There are a whole lot of dental offices in the world." My third thought was "Every single one of those offices will get a dollar from me before South Beach Dental gets another dollar from me. Same for any member of my immediate or extended family. Same for any of my friends who value my opinion." South Beach Dental: Congratulations on your cost containment in saving 3 minutes of time by not answering a long-time patient's question, at the low low cost of only multiple thousands of dollars of Lifetime Customer Value. I am really sorry to see how this office has changed since I started as Dr. Watson's patient. read more

My friend lost a teeth and worried if he would need a teeth implant. I visited south beach dental several years ago and Dr Chen was really good so I suggested my friend to get a consulting visit. He took my advise and booked an appointment with Dr. Quant. The appointment was basically just Xray and the dentist looked at it and told my friend he lost a teeth. My friend asked what would be the plan to fix it. Dr. Quant told him that he had to book a 2nd appointment to discuss the plan. The first appoint costed $140 because my friend paid out of pocket without dental insurance. The outcome was exactly what he already knew that he lost a teeth. He still didn't know what would be the procedure to fix it. It was very odd why the dentist would not tell my friend in the first appointment what will be the procedure to fix the lost teeth. It can be just some simple and quick explanation to let my friend underhand the next step. Instead he had to book a 2nd appointment only to talk about the plan?? Later my friend went to some other dentist and got x-ray, teeth cleaning, exam, and the quote for the implants. The appointment was just $100. read more

I had an emergency visit in January (terrible toothache) and confirmed I could come in and it would not affect future care/visits. I was then told for my next appointment, I would have to pay $100 for the exam because I maxed out my benefit which has never once happened before even if I went in for a painful tooth. I called my insurance whom confirmed they billed for the "limited exam" even though I was in/out in less than 5 minutes and they only examined 1 tooth. They then proceeded to tell me I was due for my x-rays and cleaning which could be done but they wouldn't read the x-Ray and diagnose my with any findings unless I paid the $100 exam fee. Not only did they completely disregard my concern but the lady on the phone was extremely rude and told me it would be a waste of time to come in since they would take the x-rays but wouldn't discuss them with me. I will be reporting them to my insurance. Watch out for fraudulent billing and rude staff. Would give them 0 stars if I could. read more

I have been a patient of South Beach Dental for six years now and I love them! I don't know why I haven't left a review much sooner than now. My primary dentist, Dr. Becky Chen, has a great chair-side manner, and she is equally great at caring for my teeth. She is very instructive about my tooth care, and getting my teeth cleaned by her is actually a pleasure. I once asked Dr. Chen why she never tried to sell me any extra dental work, such as Invisalign or braces, like so many of my other dentists had, and she said, "I only care about the health your teeth. If you want braces I'm happy to refer you to someone, but your teeth seem to be in fine shape and that's what's important to me." I could use braces on my bottom teeth, but she said it'd be mostly cosmetic and to alleviate some crowding, but that a good flossing regimen would be sufficient to keep those teeth and gums in good health. The staff at South Beach dental is also great! read more

I've just gotten off a call with South Beach Dental who not only refused me service, but also refused to apologize for charging me $500 for a dental cleaning that never occurred due to their office cancelling my cleaning and never following up. Not long after my cancelled appointment, I experienced a dental emergency, called their office and emailed in an attempt to see a doctor - only to be scolded by one of their office staff that it was MY FAULT for not having come in sooner. Which I would have, except that they cancelled my appointment and never returned my calls or emails. In an attempt to receive compensation for the mistaken charge as well as try to finally see a dentist, the office staff passed around the phone from one vapid receptionist to the next who REFUSED to refund me, did not apologize, did not take responsibility for the 12 emails I sent over the course of 4 months, and not once did they ask how I was doing since the emergency I faced. The dentists were fine, always friendly enough for me to go back. However, they should know that their office staff is the most vile, condescending, manipulative group of mean girls I've ever encountered in a professional setting. If you are a future patient considering this establishment - GO ELSEWHERE. They are rude, crude, and unlawfully taking money from patients as many other reviews have stated below. If the attitude of the office staff doesn't turn you off - at least heed the warning of other reviewers as their financial handling is criminal and will cost you your credit score as well as numerous charges on appointments that were never fulfilled. read more

Overall, the hygienists and dentists are always lovely. But I'm switching to a new place closer to home. Here's why: 1- The cleaning itself doesn't feel thorough. There's less scraping done here than at other dental offices. I've noticed that it's done mostly with a waterpick, which ironically a staff member advised against using a waterpick over flossing. So why use it during a professional deep clean? (obviously i'm not an expert, but found this perplexing) 2- Why is there so little calendar availability for appointments relative to the dental staff size? If I have to wait 6 weeks after my checkup to get a filling or two done, it's indicative. I think they keep accepting new patients at the expense of their current clientele. Update - business' response (6/21/18): I never ask for 9am or 5pm appointments, as these are the worst times for traffic. Again, I've had to wait 6 weeks to schedule an appointment for a simple cavity filling. 3- Finding the office the first or second time is challenging - I think it would be helpful to email or advise directions for first-time visitors. (Find the elevator at Safeway, 3rd floor, turn left, buzz suite 8, turn right, left at the very end of the hall) 4- Not their fault, but the location next to Caltrain sucks. I live 3 miles away and it takes 45+ mins to get home! Sometimes I'm waiting 10 mins for Lyft while dealing with aggressive homeless people + the Caltrain crowd. If you opt for the bus, that can take a long time too. read more

I have been coming to South Beach Dental for almost 15 years now. If you're looking for an amazing Dental Hygienist, please ask for Lovepreet Singh, he's the best. thorough, gentle, dedicated and extremely professional. I'm bummed to let the cat out of the bag but he's too amazing not to recommend! Dr Lai is my dentist and he's amazing!! read more

South Beach Dental - General Dentistry Near Me - San Francisco, California

My preferred dentist is Dr. Becky Chen. She always has a great positive attitude that makes dental visits enjoyable. What makes her such a great dentist is a next level precision that results in healthy teeth with the least amount of pain possible. If dentists were like workout trainers, my previous dentists were body builders that left me feeling like "no pain, no gain". Dr. Becky Chen is like a yoga instructor with a low impact and zen-like approach that is highly effective. She is truly exceptional and I can't imagine going anywhere else. I have been going to South Beach Dental since 2011 and the office experience has always been pleasant. The staff is very attentive and professional. I have never experienced a long wait to see the dentist. The office space is welcoming with a modern feel and new equipment. I have Delta Dental insurance and have never had any issues. There are also additional amenities that are a nice touch. Free coffee and water bottles are available in the waiting area. At the end of visits they offer a pouch with a toothbrush, floss, and travel sized toothpaste. There is also a jar with lip gloss available for customers. You can also get 90 minutes of free parking in the building's underground lot (accessible off Townsend St. between 3rd & 4th St). To get your parking ticket validated you have to make a purchase at the Safeway. My most recent visit had extra COVID-19 precautions in place that made me feel safe going to the dentist. read more

I was a patient here for years and recommended the place to all my friends. The quality of care was fantastic and I had no issues, until I moved in 2014. Apparently I had an outstanding bill and they waited over two years to surprise me with a collection agency claim on my credit report for a trivial amount of money. They had my email, phone number, and I had mail forwarding set up, yet they did not call, write, or email me once to notify me of this bill. Instead, they sent it to collections years later and caused a massive hit on my credit score that I am currently disputing. This is not how you treat patients that have paid all bills on time and recommended you to their friends. I hope they learn that they can call patients or make an effort to get in touch with them instead of sending them to collections silently. read more

I made an appointment to get some fillings done. I carved out my day knowing I would be there for a while as it was 5 fillings. Only to get there and be told that they had already been done the last time I went. I mentioned to the dentist that since I was there, I have a chipped back molar and he had no knowledge from that after looking at my record. Low and behold, he saw that I in fact did and it was part of my dental plan that he put together for me. He fills it within 15 minutes and about 5 hours later I still feel a whole in my tooth. I am not a dentist but I can feel and see the hole that I am scared will turn into a root canal if not taken care of soon. I went in the next day and the "dentist" took a look and verbatim said "I think you are just obsessing over nothing." Mind you, I know its not nothing. I had a previous dentist that was too expensive but an absolute joy and actually cared about their patients and she had put this particular tooth in my dental plan because she was opting for getting a cap for it. DO NOT GO HERE. read more

Although Dr Marcus and the other dentist are excellent at their job; I find that their front desk office staff are incompetent and misleading about the insurance networks that they are in. I asked them if they were part of my Delta Dental PPO plan, and told me that they were. I then had some dental work performed by them and received a large bill. It turned out that they are not in the Dental Dental PPO, contrary to the initial information that they provided. I am a graduate student and they were very expensive and misleading. I found out today that my friend was also informed that they were part of her Delta Dental PPO plan. She had several cavities repaired by them and had to pay 1200 out of pocket. If they had told her that they were not part of her plan, she would have saved over 600 dollars. I called them today and asked, Are you part of the Delta Dental PPO. The receptionist said yes. I asked again "Are you part of the Delta Dental PPO", to which she replied that she did not know and referred me to insurance person. I asked are you part of the Delta Dental PPO. This individual said yes. I asked a final time: are you part of the Delta Dental PPO. She replied: We are part of Delta Dental premier not Delta Dental PPO. The front desk personal have also given incorrect and potentially harmful dental advice to my girl friend. They are not dental hygienist nor dentist. DO not go here. read more

Love love love my dentist here. I've been coming to SBD for about 3 years now and have never had an issue. My advice would be to book as far in advance as possible since getting an appt with your dentist can sometimes be difficult. Also, be aware of their cancellation policy. It's no joke and in the city, I completely understand why they charge. read more

I did some teeth whitening here and it hurt a lot. I'm not docking points for that though, they had no idea that would happen. They gave me a vicodin prescription for the pain, but I couldn't move from the dentist chair because it hurt so much. I guess they couldn't pick up the prescription for me so they gave me extra strength tylenol. They gave me two extra strength Tylenol then a few minutes later tried to give me two more. I was like "am I really supposed to take that much?" and the dental assistant left and came back and told me to take only one. So they almost overdosed me on Tylenol. Then when I could finally leave to pick up the prescription, but the pharmacy tech told me I couldn't even take it for like eight hours because Vicodin also has acetaminophen in it as well and they'd already pretty much overdosed me. read more

For some background: I have had a cleaning, root canal, and follow-up root canal filling at this office. Every single visit has been stellar. I am a high-maintenance, very nervous patient and the entire staff was friendly and totally understanding. Dr. Lai is skillful, caring, and fast. I had absolutely no pain following the root canal. As someone who generally passes out when I have to get a simple flu shot (seriously), I was stunned when he was able to administer local anesthesia so quickly and painlessly. ALSO, this root canal was an urgent situation from an accident and they scheduled space to see me about 30 minutes after I called. To summarize: the doctors, staff, and office technology are top notch - even the front office staff is always on the ball with my insurance. They also respect your time and do not make you wait when you arrive. I was in and out in under an hour for each appointment. This was absolutely the best dental experience of my life! read more

I was behind on my checkup and cleaning, so I scheduled an appointment here because it as nearby my place of work. They were able to accommodate me within a week (I'm used to scheduling months in advance back home in Michigan). The first visit was great, very friendly service, very clean and professional. They take digital x-rays so that they can show you them immediately on the computer screen and explain what they see. I was happy with the visit & cleaning. I scheduled a second appointment to take care of some cavities that had come up on those x-rays. They had recommended a 3-surface filling. This is the reason I am rating at two stars despite the efficiency and friendliness of the office. I got the sense something was wrong during my procedure because they were trying to put something on my tooth multiple times. I guess it was a spacer. My assumption is that one surface of the three was facing the adjoining tooth and they needed to make some room to access it. Needless to say this was painful, but I just gutted it out (and to their credit, they ask you to speak up if they're hurting you, and I simply didn't). It's been almost 2 full months since I got my filling. There is a noticeable gap between my back tooth and the following tooth (that's the one with the filling), and this gap was never there before. Of course, it is much easier now to get stuff stuck in this gap. When I floss, I always bleed in this area. And I am still unable to fully chew on that side of my mouth - chewy foods and hard foods are the worst - because it causes lasting, dull pain. To summarize, the cleaning was great, the filling is a pain. Also, I never actually met Dr. Watson. read more

The dentist did the cleaning herself. Say what? I've been to so many dentists and this is one of the few that actually does this. The office is nice and conveniently in SOMA, and the staff is cordial. The dentist was very personable and answered various questions. The only thing is, as another person noted, the flossing and polishing done by the technician was a little sub-par and rushed. So really 4.5 stars, but since I was able to fit the appointment during my lunch hour, 5 it is. read more

The office is gorgeous and the staff were super friendly. I saw Dr. Lai and he was great. I've not been to the dentist in YEARS and he didn't judge me or lecture me. He explained what he was doing and made me feel very comfortable. Lovepreet was the hygienist that worked on me and he was AMAZING! He cleaned my teeth so thoroughly and gently! When I finally got home and took a look at my teeth - they were perfect. I've never had them cleaned so thoroughly where there was ZERO trace of plaque/tartar buildup. I even took a photo of my teeth and sent to the hubby b/c I was so impressed with how clean and perfect they looked! I highly recommend them! read more