I have a 2012 Dodge Durango on a 3-year lease from SPD, so all of my service for the vehicle has gone there. Until last week when I had new tires put on at NTB and was told both front shocks needed replacing, all the Durango ever needed was maintenance. Made an appointment with Allen (service coordinator) to have the work done. Dropped the SUV early at 8:00am and asked Allen to call me to let me know how long I should expect to be without a vehicle. By 2:00pm hadn't heard anything so I called the Service Dept. phone and left a message asking for an update. By 3:00pm no call back. My wife and I were close by, so I asked her to drop me. Prior to arriving I tried the service phone again and got Jerry on the line. By now I was pretty upset from Allen's idea of how to treat a customer and shared that with Jerry, one of the Service Managers. Jerry went on to inform me that they needed to keep my vehicle at least another day, which blew me away. I guess Allen thinks people don't need to plan around not having a vehicle! When I confronted Allen upon my arrival, I asked why he had not called me (in a variety of words). Allen told me the vehicle had not even gotten into the service stall yet! I went ballistic, but in a calm manner. As I continued to question Allen, he repeated the same response that "we" were doing everything possible to get the vehicle taken care of. I corrected Allen by informing him that "he" was not part of "we" and not helping. Jerry was helping. "You Allen haven't done anything to help me." Allen needs to take a course in the basics of how to treat his customers because I received absolutely no respect and at the end of our discussion, not even an apology. Based on this behavior and lack of caring for a customer's well being, I will cease to take my car there for service any longer. In fact, my lease expires in February and I had planned to purchase a new $45,000 vehicle from SPD, but thanks to Allen's arrogance I will go to Bastrop where they are Golden. SDP Sales Manager.....say thanks to Allen for losing a good customer. PS. Service has been good there over the last 2+ years so not saying overall service from SDP is bad. Just stay away from Allen and work with Jerry. read more

can we give a minus 10 stars? THIS PLACE STINKS FOR SERVICE!!!! Had the check engine light come and it wouldn't pass inspection. Took it in on Tuesday evening for them to look at it, they said they were busy Weds and it would be Thursday, no real problem. Thursday comes and goes no call, call them Friday several times and leave voice mail messages for the adviser he doesn't return our call. Finally on Saturday morning they say they got it fixed and they would call us when it was ready on Saturday afternoon, Saturday afternoon comes and goes, several calls made again adviser doesn't bother to return call. Monday comes I FINALLY get a hold of them, they say it would be ready by 1P and they would call me, 1P comes and goes, 2P comes and goes, finally get a hold of somebody and nope its not ready, finally at 4:30P they say its ready. Go up there to pick it up, nobody is around, finally find the cashier they can't seem to find the paperwork again more calling around they finally get the paperwork, we pay but no key, again we have to bug somebody to get the key, 20 minutes later we finally get the key and leave. I WOULD NEVER USE THIS PLACE FOR SERVICE OR TO BUY A CAR, they were rude, ignorant and of course overpriced. DO NOT GO TO THESE THIEVES!!!!!!!!!! EDIT 1/14: A postscript to this fiasco. We told them to check everything and do their 27 point inspection. Well last night they tell us everything is OK except it would need brakes in around 2,000 miles. THIS MORNING I take the car to be washed only to find a coolant leak, now I'm taking it to another mechanic to have that checked. read more

Had an awesome car buying experience, probably the easiest I have ever had. Everyone was extremely friendly and the sales manager was very hands on. I must say I will use this dealership from now on. Thanks, and I love my 2015 Chrysler 200!! read more

Like someone else wrote here: "Believe the reviews". It's one of those very "uncomfortable" dealerships where you go and the minute you step through the door, you think it was a bad idea. Actually, with this particular one it all starts the second you park near the entrance, when you see a whole bunch of sales dudes hanging out at the entrance and watching you, getting out of your car.When one is chosen to "intercept" you the bad circus begins. The first time I went there, I did a test drive in Wrangler Unlimited. Tried to make some decent communication with the salesperson about the car itself while driving, but didn't really get any answers while he was texting on his phone, except "yes" and "no". It felt like I was wasting his valuable time he could have used for something else. The second time I went there was after a call from the dealership, assuring me they've got the particular used Unlimited I was looking for. Being pretty happy about that call, me and my Fiancé drove in her car - from North Austin. To a Non-Austinite that may not seem like a big deal, but on a Friday afternoon it is with the traffic we got here. Finally arriving at the dealership, I'm excited to check the car out and eager to buy myself a vehicle after mostly relying on a motorcycle. Mind you we got a big dog and so we wanted the four-door version of the Wrangler. But after waiting endlessly and getting the lame handshake from the same salesperson, I can already see from far that it is a two-door version. Being really pissed, the both of us left again, plowing through the traffic for another hour or so. On my way I called the sales department and complained and the painful conversation with the manager basically ended with him shouting: " I cannot make a two-door a four-door!" This was in October 2014. I left this review barely now after seeing all the previous bad ones, because I actually thought about going to this very same dealership again. But to everyone reading this I say: "Stay away!", unless you want to experience the art of being rude, unprofessional and generally bothered. read more

My fiancé and I cannot say enough nice things about the Sales Manager, Michael. We came in during our transition back to the US after living and teaching in Cambodia for the past few years. With very little saved and lots of reservations about getting into a long payment plan we needed something affordable and reliable. Our price point made me think we would get laughed out of a dealership but Michael and Patrick took us under their wings and went of their way to find us what we needed and set us up in a way that we felt comfortable. Even post-sale, we have continued to feel supported with anything we've needed. read more

On May 13, I went into this dealership to purchase a vehicle. I test drove a Jeep Cherokee and decided to purchase the vehicle when I got home I notice that the vehicle did not have an inspection sticker, the body of the vehicle was greases and the vehicle had very bad tires. I returned the vehicle on May 17th for them to conduct the inspection and to fix what was wrong with the vehicle, now I had already signed a contract for one selling price,had my monthly payment amount and everything. I got a call on May 20th telling me the vehicle was ready and that I needed to sign a contract. when i got there they had increased the selling price of the vehicle, decreased the extended warranty, increased my payment and was asking for more money down. i showed them the original contract and told them that I was not signing a contract where the prices were changed. they fixed the selling price back to the orginal amount but did not recalculate the payment. Meanwhile the service engine light came onand would not go out, the shifter on the vehicle stopped working and screws were falling out, the driver door was not aligned. i kept running back and forward to the dealer trying to get the vehicle repaired and to get the contract corrected. Was not getting anywhere so I called the Better Business Bureau and filed a complaint still nothing. Finally on the 8th of July they called me to bring my vehicle in and on the 14th they said it was ready. I went in to get the vehicle and to talk to them about the contract i reviewed the vehicle and the repairs were not done. so I told the sales manager. I waited to see Ian Robertson in finance dept to discus the contract he could not explain it to me, so he called the Sales Manager and he went through and showed me how it is calculated which was the same way myself and the bank had calculated it. Then the Store Manager Ben came in and started talking about he was busy and didn't have time so I told him I am the customer and you need to explain this to me he got mad and started talking really loud with me so I raised my voice and he tells me to lower my voice I told him to lower his voice and he started talking about he gets emotional about this and I said I do too, when a company refuses to fix my vehicle and try to get more money out of me. He proceeded to tell me the reason that he did not approve for my vehicle to be repaired is because I filed a complaint with the Better Busines Bureal so I told him that I am returning the vehicle and tried to give him the key. By now he is really telling me that I don't want to do that and it will go on my credit as a repo grant it my first payment is not due until the 23rd, he started telling me that Texas is for the Dealer and not the customer. I told him if I wanted a dump I would have went to the dump but I thought I was going to a reputatable company and this is what I get. He got mad stormed out and called the police to give me an order not to come on the property. i go out to the vehicle grant it the vehicle had gas in it but when i got ready to leave the vehicle was on empty. Ben refused to replace my gas. Now I work in the public and I know about good customer service this guy Ben has none what so ever. Don't let me forget that he said he has a Master' s degree and run a $25 Million dollar company but he failed to mentioned that he doesn't own it, and can be without a job tomorrow. while there other customers were also complaining about the service and the run around as well. As I stated to Ben if they had fixed the vehicle in the first place and reviewed the contract with me I would not have had to file a complaint with the Better Business Bureau. Lousy service and company, returning the vehicle and will never do business with this company again and definitely will not refer them to anyone. If i could submit with no rating believe me that is what they would get and deserve. i read more

horrible service!! bought a new dodge charger from them. had to go there three times just for the duplicate key and still did not get the key. my new car already needs servicing. i had to keep my car there for two days, just to know that the part required is back ordered. its being 2 months and i am still waiting for the part. i have had a horrendous experience. please do not go there unless you get a very very good deal. read more

Worst dealership ever bunch of lying fucking idiots in the who don't know anything as well as are sales person John Garza he sucks as well tells us everything is set to go and come get the car then get there and its a different story and then try's to lie about it when we have everything he said on txt he fucking sucks never would recommend. To anyone not even to buy a bike if the sold them fucking idiots. read more

I feel like my car has been held hostage for over a week now. We took our car (2005 Pacifica) to a small local shop because of on oil leak (great place by the way, Dura Tune on 38th and IH35). They cleaned engine, couldn't see the leak so they added a dye and gave our car back...all in one day. We take our car back on a Monday and they isolate the leak. The tell us they don't have the tool to access what needs to be replaced and suggest we take it to a dealership to get fixed. At this point we decide South Point because we live south and the only other dealership is on North 183. Man was that a HUGE mistake!!! The first tell us they are one day behind. Fine, we bring it in on a Monday evening. Then we don't hear back from them on Tuesday, not a word. Seems our assigned rep, is really a tech and has been "transferred" (maybe fired but who knows) Ok, so car is effectively lost in the shuffle for another day. Wednesday, FINALLY get someone and they tell us they are breaking all kinds of rules to jump our car ahead to get it looked at (whatever dude). Thursday - They repeat all the tests the first place did! Even after we gave them all the info from the first place. Friday - They say seals need to be replaced and the water pump. They work on it on Friday and Monday( yep, kept it over the weekend). Monday Chris tells us it should be ready today, maybe by 4pm. We call close to 4pm to hopefully pickup. Calls go to voicemail. No return call until the next day. Chris takes off early that day (no mention of this on voicemail) and because he left early he doesn't realize they ordered the wrong part (water pump). Tuesay (one full week later), poor car still not ready and still being held hostage. If there could be negative 5 stars, that might be a close to what this place deserves! read more

This place is HORRIBLE! I brought my car there the other day. It took them two days to even take a look at my car. Then, they kept it for the weekend and replaced a part that wasn't even related to the sound I kept hearing. They also said one of the noises I heard was "normal" when in reality my car was leaking power steering fluid. Lovely. I brought it to Covert, and they were wonderful! They even paid for a rental car. I will never bring my car to this dealership again. read more

never work for this no good company its all about politics here mgmt sux the owner is the head of this group named scott starks. you leave him countless off messages and no answer oh he gets one of lil pets to call for him. and about pay you can kiss whatever they tell you at the the interview process cause when it comes down to the pay with commissions you get shorted all the the the time . even on a recorded line you give the specifics and they still short u don't shop nor drop off your car in the service dept thats another diary i dont want to waste my time on ×××××××dont do any buisnness with these guys not unless you wanna get taken advantage of i like i did royally read more

I bought a Jeep here in April, but had only ended up at Southpoint while driving around after checking another dealership nearby and would not have bought from them had I seen these reviews. But my salesman was nice and the process wasn't bad since I knew exactly what I wanted and the price I would pay. He did, however, tell me there was a second key included but it never arrived, so I would have negotiated the price about $300 less had I known when I signed that I would have to buy it later. I had to call many times about the key he promised, but he blew me off, and when I later went there in person was told I had to buy a key for $325. They kindly offered to let me buy it at the employee price of $225. Other dealerships only charge 225 to customers, so I bought it somewhere else and after reading these reviews, am not going near the service department. I have already been to another dealership for service and it doesn't operate anything like this one. Although my experience wasn't horrible, there was scamminess in the air and I felt I might have to walk away from the purchase at any minute. So the key issue and a few other minor things- the one star rating is for dishonesty that cost me a couple hundred dollars and inconveniences. If they want repeat customers, seems like they would do a little better. I don't get it. And apparently they do want customers to come back- There's this: Today I received a call from "The Customer Service Manager" who said she wanted to see how my visit was...SIX months ago. But of course it wasn't really a follow up- she didn't really care or ask again about my visit and admitted that "the manager wants to buy back my car" because they're low on used car inventory. She asked when was a good time to bring the car in for an appraisal without even asking me if I was interested in selling the car I just bought. She went on to say that they have lots of buying incentives right now. So she had no interest in how my visit went, she was just trying to get me in to buy a new car. So creepy. read more

BEWARE! I WAS TOTALLY RIPPED OFF BY THE SERVICE DEPT. Absolutely Nothing was fixed for $700.00. I returned my vehicle and it still wasn't fixed.I was given a "small" refund and then they refused to give me a copy of the invoice I had just signed to get my vehicle back which detailed our dispute.(They said the copy machine was down). When I called back 30 min later and insisted on a copy, they gave me a phony that said nothing but zeroes and claimed the paper I signed didn't exist.Unbelievable! Incompetent work and management that is as crooked as a barrel of snakes. I suggest ANYWHERE before dealing with these characters. It may LOOK like an honest and reliable dealership, but this one is the bottom of the barrel. Amen read more

Where can I possibly start? We went to just look at Challengers, not totally sure thats what we wanted but keeping an open mind. We had researched and knew what we could pay and got pre-approved before stepping foot on the lot. They began by showing us an RT model which we immediately said was not in our price range. The salesman told us he had just sold one for about 23,000, so I drove it. Its nice, but when it came down to trying to get them to be straight on the numbers all we got fed was a bunch of bull.Funny it wasn't until those numbers were too high that they miraculously found the used V6 model that we were looking for in the first place, funny because they led us to believe they didn't have any. Luckily my husband ran the show despite the fact that the salesman couldn't handle it and had to get his sales manager. Who tells us he is not taking our trade in, so we get up and leave. His manager stops us as were just about to drive away, says he can help us he's willing to deal. I absolutely can't stand car salesmen, its the seedy, deceptive, underhanded, double talk that really crawls under my skin and they served it to us, but we were not playing the game. We did manage to reach a deal that worked out in our favor, somewhat. They got us approved through another financial institution at a lower percentage rate, which it turns out didn't benefit us at all but instead got them a bigger chunk since we had talked them down. All in all, I was a very happy customer! They even agreed to fill up the gas completely! I would say 80% happy! Thats a great number! Heres where they went wrong! When we were just about done and they gave me my key, I asked for the second key, to which the salesman replied "You'll get it when you pick up your plates." No misunderstanding, no mistake, no "its a used car, there may not be one". So flash forward a couple of weeks, I go to pick up my plates and ask for the other key, a staff member looks for it, then the salesman looks for it, and then he comes and tells me there is not another key and it was a mistake. Used cars don't always have 2 keys. Now had the salesman disclosed this at the time of purchase one of two things would have happened 1-I wouldn't have bought that particular car and continued my search 2-I would have had them write into the contract that a second key would be provided. This was not how it was handled and in fact I was led to believe that it was normal practice to pick up the second key with the plates. I was forced to fight tooth and nail for that key which they did eventually give to me. I told them that I was a completely happy customer until the salesman blatantly lied to me and then would not make it right. He avoided my calls and I was forced to continue up the ladder of slime to get what was promised to me. If I could do this over, I would definitely NOT buy from this particular dealership. I absolutely WOULD still buy a Challenger and LOVE this gorgeous car! read more

The service has gotten terrible. You could drive in with a pillow and day bed and tell them you're willing to wait until closing for them to repair your car and they'd ask you to come back another day. Ask for an appointment and that's not going to happen. Call the manager and he gives no remedy or apology. It's gone from a normal service department to a gamble to see if they can help you. They can't! read more

This is by far the worst !!! Read all the bad reviews even though the problem is with SOUTH POINT DODGE THEY ARE STILLA PART OF THE SOUTH POINT GROUP!!!! THEY HAVE THE SAME PRACTICE!! WASTE OF TIME!! LIARS LIARS LIARS VERY MISLEADING AND SELFISH PEOPLE THAT DO NOT CARE ABOUT THE CUSTOMERS THEY ARE ALL ABOUT A DOLLAR!!! ********************************************************************************************************** IF I COULD LEAVE A 0 OR A NEGATIVE I WOULD BECAUSE THEY ARE DEFINATELY NOT WORTH 1 STAR!!!!!!!!! STAY AWAY FROM ALDI!!! I had an awful experience with ALDI the internet mgr or some sort of mgr!!! Aldi called and emailed me multiple times to get my business!! I was very leery of going in. I stressed to her that I did not want to come in unless all paper work was done because I have a very busy schedule she then told me that she understands and I will make sure that every thing Is taken care of before I arrive She claimed my credit was ran and I was approved all I needed was my check stub and proof of residence this was on a Friday, and she also told me she will call Monday morning with my payment amounts! So when Monday came she called me again and began to tell me all the vehicles that I was APPROVED for "NOT PREAPPROVED" and that all I need to do is come down fill out paper work etc. I agreed so I told her I will be there shortly by now im happy I know I have already told this lady that I did not want to come unless u can get me approved and everything taken care of before I arrived " SO I WAS FOR SURE THAT SHE WOULDNT PLAY GAMES!! I BELIEVED HER SO I WENT!! unfortunately when I arrived she sent a young man named Louis to me I FIGURED SHE SENT HIM TO DO HER DIRTY WORK!!! He was very pleasant..but after the visit that no longer mattered.. Louis came to greet me and began to ask me about things on my credit and I told him me and ALDI discussed this already so I was confused on why we were going over this again.. he began to tell me that my credit has not been ran and that they were just now going to send my credit to the bank to get approval and at that moment I WAS LIVID!!! I asked him to get ALDI he went to get her and was gone for 20 mins and she never came!! TO SAY ANYTHING TO ME he came with more bad news that I needed a co signer and so fourth and so on and or a down payment this time with another manager I believe Mr Walton is his name he was also nice but It did not matter to me at this point!! all of this B.S because of Aldi lying and she not once came down to address her lies or to give me explanation... I could have went more into depth but I AM already tired of dealing with this company... BEWARE OF ALDI AND HER LIES SHE HIDES BEHIND HER EMPLOYEES AND WILL BUG U TO DEATH TILL YOU COME AND THEN SHE WONT EVEN DEAL WITH YOU AFTER THE FACT!!! I WILL NEVER DEAL WITH THIS COMPANY EVER IN LIFE AND WHAT I AM MORE LIVID ABOUT MORE THAN ANYTHING IS THE FACT THAT I TOLD HER I DID NOT HAVE TIME I DID NOT TRUST DEALERSHIPS I DID NOT WANT MY TIME WASTED ETC... AND SHE DID EXACTLY WHAT I TOLD HER I WANTED TO STAY AWAY FROM!!! NEVER AGAIN AND IM SURE IF THE DEAL HAD OF WENT THRU IT WOULD HAVE BEEN MORE LIES!!! read more

I'm sure this dealership has its good points I am just having trouble finding any of them. My son recently bought a used car from this dealership, a $29,000 used car. He picked up the car at 8pm on a Saturday night and at midnight called me stranded on the toll road. The motor went out in this car. We had it towed back to SPD and the next business day my son went to see them about the problem-lets just say they blamed him for the motor going out and had no desire to help-basically you bought it as is and it is your $29,000 problem. These people are smucks. Their rep is in tatters and I tried to talk to them. They acted like they really cared, but when it was all said and done-they said we stand behind our sale-the car was fine when it left the yard. This car had high mileage and was a trade-in. There were no inspections performed on the car, no buyers guide given til AFTER we met with them last week. I have had to contact my lawyer, the DMV and next is 7 on your side. DO NOT DO business with these people-they will tell you everything you did to the car to cause the problem they take no responsibility for the car since they had it on the wholesale lot. I would rate them a zero since they do not keep their word. They do not call when they say they will and you have to pursue them. I am looking for any and all avenues to get their attention. Maybe hitting them in the pocket book with complaints to the DMV will do the trick. read more

Really wish I checked the reviews before going here, how they are still open is beyond me. DO NOT GO HERE. Terrible experience that still hasn't ended. I brought in my car to get serviced, already had an appointment and they told me it will be 2 weeks until they can look at it, and it has to stay there with them I can't keep it until they are ready. This is already unheard of for me. Then when asking employees about the shuttle home, where to go and when it will arrive, instead of answering me everyone kept trying to sell me cars. I have now spent 5 days trying to get ahold of them to find out the status of my car, keep being transferred until I reach a voicemail, and never get a call back read more

I bought a truck from them in 2007 and everything went great. I went back last week 8./11/11 with the plan on trading in my Dodge Ram 1500 for a newer one. They had a 2008 Dodge Ram for sale for $16,500 Mine is a 2004. The sales person was great but the manager left a lot to be desired. Apparently he has to make the trade in offer. He was busy so I had to wait. Eventually he looked out his window, didn't even go out to my truck to look at it closely. From his window he made me a $4000.00 offer. The blue book trade in value for my truck was $7,000.00. The manager never introduced himself to me, just made me a low ball offer. The truck I was interested in as first couldn't be located. It ended up being in the shop for some type of repair. Aparently Southpoint Dodge is making so much money they treat potential customers like they are not very important. I would think me being a previous customer, the manager would put forth a little more effort into being sociable. I found their trade in offer to be insulting and I found the managers non interest attitude demeaning. Needless to say I left the dealership. I didn;t even look at their over priced 2008 Dodge Ram. There is a lot of competition here in Austin as far as car dealerships. If Southpoints managers are so busy he acts the way he did, maybe Southpoint should hire more managers. I'll never return... read more

Worst experience that I have ever had with a dealership. Unprofessional, unorganized, tons of excuses and out right lies. Will never do business with again. read more

Had my 300crysler towed on the15th of may, today is the 25th, Still NO repair. This company sucks. I will never bring my car here. The biggest mistake ever. No customer service, the phone rings and rings, the service guys, never say their name... What a joke. "yes we ordered parts for you" ok, where is the parts, OKLAHOMA, what, this big dealership doesn't have the part... So Pissed.... Don't bring your car/truck here. read more

Right away I want to point out there is no rating of 0 stars which would be more appropriate. I was employed with this dealership & want peaple to understand why you would not want to do business or be employed with them. After one week I participated in several deals that the dealeship was not honest with patrons, over and over. Even my paycheck, I was told was not cashable at the bank in which it was drawn(and was short almost half of what I was owed). Please stay tuned for additional updates daily. A. T. read more

I moved from NYC to San Antonio in June 2014 and needed a car immediately. I went to several dealers and it took DAYS for them to try to find me a lender and a car I actually wanted. Southpointe Dodge was the only dealer I had e-mailed that stayed in touch with me through the car-hunting process. My sales guy, Sully, who was very professional and helpful, said they had the right car for me. I drove out there around 4:30 on a Saturday-a busy time at dealerships-but Sully and their financing department had me all set up to go by 8 p.m.! My only dissatisfaction is that I've had the car since the end of June 2014 and it's now October and I still don't have my warranty paperwork-I had texted my salesperson but got no response. BUT! Rebecca and Ilya and the other good folks at the dealership saw my Yelp review and got back to me IMMEDIATELY. They informed that my salesperson no longer worked there but that they would get right on it, and they DID! Within days, I got a certificate and the full warranty is on its way! Now the only downside is that if I need anything done under the warranty, I have to somehow get my car out to Austin from San Antonio. But I love my super-clean 2009 sporty little Pontiac G5-now I'm just trying to name it-any suggestions? :) read more

This dealership doesn't even deserve one star. My Jeep would not start so it was towed to SouthPoint Dodge on Feb 18th. 2011, and now, $1400 and one month later , it still is not fixed and this has been a complete utter waste of time and money. This situation has been outrageous. Their so-called technicians were guessing the entire time, first saying the P.C.M. computer was bad, then after replacing that didn't work, they blame it on another computer module and then a third (B.C.M. computer). After replacing each module did not repair my Jeep, they try to find another potential problem so there would be more charges added to my bill. After a month, they still wanted another 2 weeks to diagnose the problem. They have had way more than enough time, and my patience is gone and there is no way I am letting them charge me more money for repairs that failed to fix my vehicle. So I had my Jeep towed away on March 18th. The auto repair shop that I took my Jeep to was able to fix it in 2 days, and my Jeep was starting like new again. The problem turned out just to be the ignition switch and crank sensor. These parts cost me only $100. This was unbelievable, South Point Dodge dealership could not diagnose common and simple car starting problems like the iginition switch? But they had to keep blaming it on expensive repairs and wasted so much of my time. And in addition, the employees are rude, atrocious customer service. and the manager of the service department, kept saying they are working on it (when they are not). At one point he said 6 people are working on my Jeep. Just more lies. He even told me it be ready when its ready. They even had to call Chrysler support for help b/c they did not have a single competent mechanic with the expertise to figure out this basic car problem. I have filed a complaint with the Better Business Bureau and South Point Dodge has not responded to their request, which is just more proof of the type of business they are running. SO BEWARE, do not give these lying crooks any business, not even an oil change. They will either not know what they are doing or will keep lying to you to try to run up the bill so they will make as much money as possible. Beyond ridiculous, this has been the worst car experience in my life by far. Nothing else comes even close. read more

I've purchased my last two cars from southpoint dodge and my experience there has been a good one, at least with the sales department. I dealt with John and he was very helpful throughout the whole process. The service department is good, I serviced my dodge durango there and never had any complaints there either. read more

People in need of car servicing - BEWARE. The service associates receive a commission from "selling" you goods/services you may or may not need. Kind of a conflict of interest in my opinion. We brought in our vehicle for something the internet car forums consistently said was a brake issue (we couldn't get our car out of park). We told this to the service associate (who never mentioned this to the actual technician working on the vehicle). South Point's computer showed that it was a $7800 transmission issue. We had it towed to another shop, whose diagnostic showed that it was the fuse in the brake sensor's system (what every person said on the car forum). They replaced it, and the car works perfectly (for $200 - not $7800). Our South Point Dodge service associate clearly thought he could make a huge commission off of us, the scam artist! read more

Worst ever they talked me into buying extended warranty and tire and wheel coverage Had a blow out 3 months after I bought the car on a Sunday called the warranty company and they are only open Monday - Friday 8 - 5 and you have to have authorization before you get service or you can not get reimbursed I waited until the next day had the place I took the car to call the warranty company again they said that the warranty was not activated I called South point Dodge and was told I had to talk to someone in Finance and they were not in yet to so I left a message no one called back I called again and asked for finance someone answered I told them my sad story and he said that's bull I do have coverage but I needed to talk to service I was transferred to service and no one picked up I left a message and no one called me back I called again asked for service someone did answer they looked up my info and said I see you have the extended warranty but I do not see that you have tire and wheel coverage but I can talk to finance because they have that info I was again transferred to finance no one picked up I called back and told the operator or whom ever answers the phone over there my story again saying what a run around I was getting and that I need to know who to talk to and I was tired of this crap She told me not to cuss at her that she was not going to take that I apologized and said I was not cussing her, she said she would not answer my calls anymore and transferred me to finance again Again no one answered I called back and guess what she did not answer I called several times and there was no answer what a joke I got tired of the BS and paid the bill at Firestone myself they have great customer service at the Firestone in Arbor Walk by the way I called the warranty company again right after I left Firestone they asked me several questions and after that said that when they talked to the guy from Firestone they said my policy was not activated not that I did not have coverage but since I did not get authorization first they would not reimburse me Please for your own good stay away for this place read more

BUYER BEWARE!!! My daughter was SCAMMED at this place! Stay away from South Point Dodge! They are out to trap the naive buyers of the world. Please read carbuying tips.com before you buy from anywhere. If you already made the mistake read it anyway. These people used numerous scams to get her into a contract and keep her there. Fortunately she was able to get out of the contract within several days due to our quick thinking. Write me if you want to know how we did it. read more

Have had several bad experiences with the Service Department. Every time they fix something, I find later that other things are broken. Very frustrating. If you buy a Jeep here, don't get it serviced here. read more

Wow this guys know about illegal business . I went over there to buy a car the other day and was incredible, first came a sale person he was insisting to take me inside to the dealer and he told me that if i don't go inside he probably will be fired today, just like that(very rude) next the sale guy drive me to his office and he ask me for what i want and told me about if i have a trade or not and i said yes he ask me for the keys and i gave it to him , after 20 min talking this guy went where the manager and returned to me saying that i have a car for you and i ask that i need my keys from my car and he said that the manager has it..... after testing the car he took a sheet where he put my name and information about the car and went to talk with the manager after that I wait like 20min more and the guy returned with the sheet with a green number.... I said wow you are kidding me they put $5000 more of the price of the car and i say to the guy.... i want my keys from my car now i want to go in that moment one of those guys came his name is Alton and said how much money you want to pay this guys put more $$$ to negotiate ...... ok??? what is that not is not going to happen.... Alton went back to the the office where the other manager are and came back another person, his name is Tod this guy is the one that works whit the number on the end just not let me go he make me and offer for $7000 less than the price and i told when if this is the way to work I will not buy here, i can have better price and professionalism than this all crew wow I was impressed how this guys can rob you money so easy after that he show me the DEALER INVOICE PRICE here was the last price of the vehicle by him..... like almost 25% less of the interest cost..... On the end i did not bought the car i fell like contribute with speculation business.... so for you if you want to buy a car in south point dodge Austin please don't go there dont contribute with speculation and don't let you get your money!!!! AND always ask for DEALER INVOICE PRICE!!!! The people most unprofessional of all the dealers I have been are these ones over here: Tod, Alton, and the know it all James. Don't contribute with this con company. read more

This place this terrible! They kept our vehicle for ten days before fixing it. I called daily and left messages and wouldn't have my calls returned. After the third day I called the main number and they tried to brush me off and tell me that the service department was really busy. I had to be aggressive to get someone to speak with me. After the 8 th day they claimed that they needed the warranty information. I explained to them that all that paperwork was handed to them when the car was dropped off!! After telling them that, I again had to call constantly to try and get an update. I finally had to go there in person to speak with someone. After ten days we finally had our vehicle back. read more

If I could give this dealership -5 stars I would. Seriously. You know all those horror stories and stereotypes which exist about car dealerships and salesmen? If you want to see it in person - go here. You have a dishonest and slimy dealership with salesman who are snake oil artists that wish to take you for every penny they are able. It is unbelievable they have remained in business. I went to 3 dealerships to have my trade-in appraised and get the best quotes on new vehicles. This dealership refused to give me any numbers when I told them I was shopping for the best deal and wasn't going to buy something that very moment. They held the keys to my car (having indicated they would give it an appraisal) and they never even checked it out. They insulted me in numerous ways and then indicated they would talk numbers when I was "ready to buy". Furthermore, a few days later they call and give me a laughable quote and price. MSRP and the 10,000 dollars less than any other offer on my trade-in was "their best". Don't waste your time here and stay very far away. read more

I really don't like to bash a company based on one experience, but it has been horrible working with South Point Jeep over the past month. We bought a used Jeep Wrangler from them over a month ago (we love the jeep) and we are still arguing about the free oil changes they promised us. Our purchase price of the vehicle jumped up about 4K from what we agreed on to when we were signing to close the deal. Since we caught the price difference before signing it, they are saying that everything else we agreed on was nullified. We call to try to get help and it seems like they just pass the phone around, telling us that we need to talk to someone else. It just seems like no one is there to try to help you. We love our Wrangler, but this is by far the worst car buying experience I have ever had. read more

If I could I would give this place less than one star. We bought the car at this dealer and live in far south Austin and have switched to the far north Chrysler dealer for service. We continued to use them for service far longer than we should have because we kept thinking it had to be an unusual experience. No one could be that incompetent, right? Wrong. Service takes longer than they claim, costs more than you would expect, and is not fixed the first time. In the last visit, we went in there to get one problem fixed and came out with a new one. They broke something else while in there and then claimed it coincidentally broke at the same time. read more

Absolute worst dealership out there . The sold me a jeep with a blown engine and they new it. Service department is horrible. I created this account just to complain because I'm sitting in the waiting room and been here for 8 hours. It's not that I don't have another ride, it's that I don't trust leaving my jeep here due to the fact they will take years to finish the repairs on it read more

worse experience ever!!!!!!! went into purchase a car today and was completely a waste of time not only did i sign the dotted line for loan etc but the terms were changed on me at the last minute while new car was being serviced to drive off lot. gm (ben g.) and other assistant gm dalton (black guy) were completely rude and unprofessional towards me. sales guy told me all was good with contract but being that i did not agree to terms that changed they literally ripped contract up in front of me. they would not allow me express my concerns that i had been there all day and this could have been prevented. do not go there. do not attempt to buy a car there. they are horrible and will waste your time. all salesmen and managers of this dealership need 101 on customer service and listening skills. read more

I won't buy another car here or give them any money through the upkeep of my current vehicle. The only reason I bought a vehicle here to begin with is because it's close to me and they gave me the deal I wanted, but that shortly turned into sour grapes after I established they have zero ability to communicate with customers in a timely fashion or treat us with the respect you might think you'd garner when ordering a $50,000 vehicle straight from the factory. It took ten weeks to get my car from Dodge, and while this is not the fault of the dealership, it is their responsibility to communicate with me the order process, car status and any other calamity that arises. The consumer should not have to make all the phone calls straight to Dodge in order to find this information out. The only reason I own a car from this dealer is that I could not order another one from anywhere else because they wasted so much time I ended up being out of the build season. SRT customer service is the only saving grace of the ordeal. They kept me informed every step as soon as I let them know just how dissatisfying South Point was. At one point, one of their sales managers even hung up on me. I've NEVER been even close to being treated with such disrespect when buying a car. Sales associates answer calls in the middle of helping customers and send customers texts while they're with clients. It's incredibly outrageous and your business will not matter to them. I've owned 3 new cars and this is the first time I've ever customer ordered one. Do not give them your business. You're a number to them. They clearly do well enough financially for you to take your business to another dealership that can respect your time, money and the importance of your sale. read more

After reading all of the poor reviews, I was weary of purchasing my car at South Point. However, after hearing of new management, I decided to visit with optimism. And... WOW!!! Everyone was super welcoming and professional, and Gwen took extra amazing care of me, throughout the entire process. She worked with my needs, was extremely thorough, and most importantly, was honest with me in all areas of trading and purchasing. I give South Point 5 stars, as my experience was far from annoying and stressful (as buyers fear and typically experience). I am SO HAPPY with my new BABY!!! Thank you, GWEN!!!!! read more

An appointment date to get your vehicle serviced is a pointless procedure. Your vehicle will sit on the lot for days before it is looked at.

went to south point dodge looking for a truck ? big problem they told me we hand a deal they even went to another dealership to get the truck i wanted... and when i got back to south point dodge to make the deal they tryed to change it. and would not stand behind the deal we had made before.... so byer beware another bate and switch by south point dodge. i guess that reading reviews really work. read more