Worst,bad and unprofessional staff , I have bad experiences with this dealership, garbage car ,…read morethey no have ideas how to work with people... wasted time! Spend 2 hours from my life to see garbage car, Dealer say "" I can wash it... " don't make a business with this unprofessional dealership, save your nerves!!!

I've had my car detailed elsewhere and while I was never blown away, I was satisfied that my…read morebasically clean car was a bit cleaner. After today's service with Mack, I'll never go anywhere else. My car, while not old, looks brand new and is cleaner than I ever thought it could be. He took his time with every single detail and it was well worth the wait which he gave an estimated 4-5 hour time frame and pretty much held true to it. You can tell from first meeting him when he goes over your car with you all the way through the final look over when he asks you to be his second pair of eyes if he missed anything that he takes such pride in the work he does and it truly shows. I'm BEYOND impressed and pleased and will be a faithful customer as long as he's in business.

Mack did a most excellent job on my Jeep and these pixs are from 3days later. He steamed my engine…read morecompartment : it sparkles and looks factory new. I always have a detail once a year because my car sleeps outside year round but never by this outfit. The interior looks and smells great but not too overpowering of a scent. The cargo area came out much better than i thought, even down to the little metal strips that he polished. Never experienced that. Greater attention to detail than expected. Prices are reasonable and his space is clean and neat. It's a quick 3min walk from the avenue street he's on, to the main street in Oceanside where there are many places to eat and shop if waiting for your car. I spend the time at the library just a one minute walk off the main street. Will frequent again. Kudos, awesome job!

(1 Star) I am…read moreextremely disappointed with my experience. I scheduled an appointment with Jasmine Henderson after discussing two specific vehicles that I was interested in purchasing. Prior to my visit, she provided the Carfax reports and confirmed that both vehicles were available. Based on that information, I made the 45-minute drive from the Bronx to Long Island, paying for gas and tolls along the way. Upon arriving, instead of being shown the vehicles I came to see, I was repeatedly pressured to complete a credit application. I explained that I wanted to inspect the vehicles first before discussing financing or submitting any personal information. Rather than honoring that reasonable request, the staff attempted to redirect me toward two completely different vehicles that I had never inquired about and had no interest in purchasing. After standing firm and again requesting to see the vehicles I had specifically made the appointment for, I was eventually informed that neither vehicle was actually ready for sale. Had I been told this before making the trip, I would not have wasted my time, gas, tolls, or nearly an hour of travel. Confirming that vehicles are available, scheduling an appointment, and then revealing upon arrival that the vehicles cannot be shown is unprofessional and misleading. The continued pressure to complete a credit application before even viewing the advertised vehicles only added to the frustration. I cannot recommend doing business with a dealership that operates this way.

Constant run around about a specific vehicle. Asking to speak with manager about the ongoing issue…read moremultiple times. Only have someone call me about my ongoing 2 month frustration when I post a negative review on Google. Had called back in April about this specific car. Asking to see it, they said it was in transit. called a week later, They said it was still in transit. However, the carfax said that they had worked on it and inspected It. called back another week later, Asking for some details about the vehicle, they said they would call me back and then the automated AI scheduling tool sent me a text message scheduling a showing so I scheduled it for same day. 3 hours later after being on my way, I get a phone call 15 minutes before my appointment: the car was not available to be seen and was not on the premises. The car up until 2 PM this afternoon, was showing available on their website and on third party websites. Only once I posted a negative Google review after speaking with someone did I get the explanation that the car was not up to their standards for sale And that they were returning to the place they bought it from. At any point in the past month and a half they could have reached out to advise it wasn't available, or noted it as unavailable on their site, and taken down the listing. Calling and asking for a sales Manger didn't get me to one, only posting a negative review did.

I used this out fit a few years ago!…read more I think they closed but the service they offered me was welcomed!! I was looking for a specific car and I took my best to them and they was able to save me another $1100 dollars!! Now my car is up for lease renewal and I would love to see if they can come through again!

Absolutely amazing service. I won't go anywhere else. The first time I came here there was another…read morecustomer who drives from queens and passes a million repair shops just to come here. Number one spot in New York. Honest, reliable, speedy service.

First time I used this shop. Can I give them 6 stars?…read moreThere's really only two things that matter to me, 1) I need the problem solved 2) don't rip me off. My problem is gone, and I left there knowing that I could have been charged a lot more. An honest shop is not easy to find, I really believe I have been lucky enough to find one here! No doubt that when my car gives me troubles again, I'll go back to Baldwin Auto Service.

THEY DON'T RESPECT YOUR TIME! Wish I could give 0 stars…read more Made an appointment for pick up, took off work to be there....and no show for 35 minutes so I call and they tell me they can "send a guy out now- he will be 20 minutes- because they opened late today" So my 10-11 appointment is now a 10:55 appointment. I said no thanks and the owner calls me back with a backhanded apology saying they were still in within the timeframe. Then he has the nerve to tell me I'm playing games because I said they could still come check out the car but I wasn't certain I would take the offer if it changed from my original quote. Ended up getting $200 more then their quote with a different business anyway...

Such a simple process. We received a fair purchase price for our car, walked out with a check in…read morehand less than an hour after we walked in. They even gave me the $100 referral check to pass along to my father who told us to go check them out after he also had a good experience. When we look to buy a used car next year we will check their inventory as well.

Super service from start to finish. Maximum efficiency…read more Albert the driver was so competent and thoughtful. Highly recommend using this service.

Vehicle picked up in South florida May 17, arrived in Illinois May 27…read more Vehicle had 4 scratches on right front quarter, and 3 AMG wheels with edge scratches. I made at least 20 phone calls and several emails/ texts only to hear from Jorge LLC that that truck had a breakdown in Georgia. Ultimate simply dispatches to a third, fourth, fifth party and then no communication whatsoever. Never again.