Very Happy with this Company. They fixed a Small Problem that i thought was Major when I dropped it…read moreoff. 2hours later it was fixed.

I wish there was a way to give zero stars because that is more than this place deserves. Do not…read moretake your vehicle to this shop. They do not honor their warranties. They do horrible work that cause more issues to your vehicle than when you take it into them originally. Horrible customer service and zero sense of urgency. Do not recommend.

Duval Ford completely changed my perception of car dealerships. Walking in, I was skeptical and had…read moremy guard up, but it quickly felt like family. You can tell that everyone gets along and is incredibly welcoming. I worked with a few associates, and one in particular, Matthew Tudor, really took care of me. He made sure I was pointed in the right direction. I needed to trade in my car and get something smaller that fit my budget, and the whole process was the most seamless experience I've ever had. I thought about doing everything online to avoid the usual dealership process, but I'm really glad I didn't. The staff, the management, and the overall culture truly made me feel at home. Thank you, Duval Ford.

Made an appt for 9:00 with service dept for routine maintenance. Was told 1:30 wait time when I…read moreshowed up at 8:40. At 10:15 my truck was still in the lot waiting to be taken back. I understand things happen and I am fine with that. However, I don't think you should have 1:30 wait for a 9:00 appt for oil change and then somehow get pushed closer to 2-2.5 hours. What was the point of the appointment. Unfortunately, I will not go back to Duval ford and can't recommend them.

Steve helped me with getting my brakes and rotors replaced...he and the team went above and…read morebeyond...very appreciative!

I had to go get my car new brakes and tires along with an oil change for an upcoming road trip…read more Matt and Steve were so kind and answered all of my questions. Overall a nice and honest shop it is my new go to repair shop.

They WILL rip you off, either the price you pay for the vehicle or the "service" they provide…read more These "professionals" messed with my truck where it don't unlock anymore. They have a joke posted in the service department where they make fun of customers.

We purchased a 2025 Chevy Blazer yesterday from Burkins Chevy. This dealership is definitely a…read morehidden gem. Dale was beyond what we expected. He listened to all our wants and needs and found us a perfect vehicle. We never felt pressured and made our entire purchase enjoyable. What a breath of fresh air to have this entire purchase stress-free. The dealership is very laid back and everyone that works there are extremely friendly. The general manager Jack makes you feel at home the minute you walk in the showroom. This dealership is definitely worth the trip.

I met Mr. Gary at my job, and for the record, I'm given business cards pretty often, so I normally…read morepay no attention to them, let alone consider using the person's services since I usually prefer word-of-mouth recommendations. But seeing as I enjoyed connecting and chatting with Mr. Gary--and coincidentally needed an oil change pretty badly--I figured, why not give it a try? When I called to make an appointment, I told whoever I was talking to that I truthfully had no idea what the hell I was doing and that all I needed was an oil change LOL. I was able to get an appointment pretty quickly, so I just had to wait for the day to come. Once I got there, Gary and John were super sweet and helpful. For once at a mechanic shop, I actually felt welcomed and respected as a young woman and didn't feel like I'd be taken advantage of because of my lack of car knowledge. That was honestly super refreshing. After my oil change was done and I came back to pick up my car, Mr. Gary pointed out a couple of things that might become issues or inconveniences in the future. I told him I wasn't worried about them at the moment and for the first time ever at a mechanic shop, there was no pressure to pay for extra services or repairs. For once, I didn't have a man talking to me like I was an idiot. All he said was that he understood and that if I ever needed anything else for my car, to come back and he'd take care of me. As long as they're open and I'm alive, this will forever be my go-to mechanic shop for ANYTHING I need. No matter what. If I could give this shop 100 stars out of 10, I would. This was genuinely the best experience I've ever had at a mechanic shop. THANK YOU VERY MUCH, MR. GARY!!!!

They Tried to charge me for a whole new engine (6k) when I didn't actually need it!!! thank God I…read moregot a second opinion!! The DREAD auto repair on Theresa Drive in Jacksonville was able to fix it by replacing a few hoses ended up costing about 1200 in total!!! When I called The DREAD at first I told them it probably needs a new engine, but I just wanted to make sure so he could have went ahead and told me that it did but he was an honest mechanic which is very hard to find! He said there is no way the other auto repair shop could have diagnosed it with a new engine with all of the hose leaks, but if we replaced all the hoses, the engine might be good and it worked! I'm very happy with my new mechanic

First time customer and last time. I went online for four tires and set up install appointment…read more Online prices neglected to state any promotional pricing applied and additional undisclosed fees. As stated by Austin (claimed to be the manager). I arrived for my appointment and was informed that the online prices were promotional pricing, therefore, no additional military discount may be applied. Understandable, however, I asked Austin to show me where that promotional offer was stated in writing. Austin stated it's not written anywhere in order to verify, and that's how online pricing is. In addition, he disclosed "shop fees" that were neglected to be disclose online quote "out the door price" As I tried to state my point, Austin began to behave in a passive aggressive manner at which he deferred to not only cutting me of at every sentence but also speaking to me in a demeaning manner stating "that's the way online prices are big guy", and "I'll make sure to add your complaint to the long list of complaints". He appeared to have taken the matter personal from my observation. I stated there was no need to be referring to calling me "big guy" even after he knew my name. Ultimately, Austin's behavior was not necessary, yet it seems he may be experiencing frustrations from dealing with this online pricing issue. He eluded that this online pricing matter was a bigger headache than I understood e.g. "shop fees". If online pricing is a bigger issue, then at best the company should consider looking into properly disclosing all fees and charges, to include all promotional offers e.g. discounted prices on tires. This may alleviate continuous points of contention with pricing as Austin eluded to. Or at least consider restructuring the front staff as to ensure staff aren't being burnt out. Sadly, as a one time customer this was a disappointing business transaction and would not be returning back and will not be recommending Apex tire & auto to friends and family. Respectfully, Michael.

I have used Famous a few times and like their professionalism and speed. Another aspect that sets…read morethem apart is the ability to source your own parts. Many other surrounding mechanics will not allow that; they mark up the parts. I've saved quite a bit sourcing my own bits. Most recently had some spacers put on and they didn't even charge me...a testament to the relationships you can build with a local business. Thanks Sam!!!!

Simply adore this place. Love supporting a local family owned business and it has some weird…read morecalling to me from my late father who was a mechanic...they are honest and work quick. Pricing is reasonable and they are very communicative. Best shop around

My son dropped his car off on a Monday with the expectation it would be done by Thursday, when we…read morecalled Thursday they hadn't even looked at it. The person that answered the phone was highly disrespectful and said they had plenty of customers and we could take the car somewhere else. I'm a business owner and if I ran my business setting the wrong expectations and telling customers you don't matter, I'm positive I wouldn't be in business long. If your thinking about using Lee's Auto Service be prepared to be frustrated with timelines. I would AVOID!

Came in to get my oil changed, air filter changed, spark plugs & coil packs changed. The guys were…read moreon time and well staffed to do the job I needed done. I've always enjoyed bringing my truck in for routine maintenance and I especially like the fact that I can bring my own parts and NOT pay the mark up price local shops will charge you if you do everything through them. THIS will save you money!

i called to ask if they were busy and was told only that I would be taken care of. Not a good…read moreanswer, but an answer. I drove to the location and walked in. Met with indifference by the man behind the counter. I stated I was there for an oil change. Next were questions, phone number, name address and then I asked how long it will take. 45 mins I was told and at that I stated I'll go somewhere else. Poor customer service and avoiding providing me with proper times, I consider this to be a misleading company. Withholding information to get me to the store doesn't work with me. I will not return.