Bernie was great to work with and the prices are reasonable. Best quote for draining pool and…read morewashing and refilling. Used them for weekly service. Would recommend.

Quick response and service! Bernie came out to give my above-ground hot tub a deep cleaning. He was…read moreeasy to communicate with, easy to schedule, and transparent with pricing and service. I will definitely use his services again. Thank you!

I cannot say enough wonderful things about Franks Spa Service. We hired them when we got our spa…read morealmost 20 years ago and they have been amazing! My husband and I have never had to do any maintenance on our own. They are extremely reliable with fair pricing. They are here monthly, without fail, to service our spa and not only do they do a wonderful job, but they leave the area in pristine condition. When we have had issues with our spa and needed more than our monthly service, we call and someone is out here immediately. It is great to have a company I can rely on and feel confident referring their services to others.

Franks Spa Service has serviced my spa for 5 years. They do an excellent job so that I don't ever…read morehave to worry about!

Quick reply. Fair price. Quality work and on time! Rare find in Las Vegas. Highly recommended.read more

Used these guys for two separate houses. First house last year they did decent and moved quick so I…read morethought I'd use them again. My personal house I'm not happy about a few things. The main thing is the rock wall. The job they did started rusting in under a month. Then the attempt to water seal the concrete left an eye sore and also dripped into the pool and on the tiles. I had to fix all of that myself because the more they tried to fix things the worse it got. The pipes for the waterfall leak inside and behind the wall causing white streaks everywhere. And in terms of time to complete, it was not great. Took nearly a month and a half because they would sometimes not come for a week at a time often without communication for days on end. The overall construction of the rock wall is not good or what was advertised in the quote. It looks very amateur and the structural issues will ensure that I will have issues now and down the line. I had to intervene several times and it still missed the mark. On the good side their prices are competitive and basic plastering and tiling seems to be alright so far, but I wouldn't use or reach out to them again. Nobody should expect their pool to look like this weeks after paying for a remodel.

Always professional and extremely knowledgeable. I have had two outdated pool pumps replaced by…read morethem and would highly recommend them for all your pool services. They answer quickly and were quick to schedule and complete the services with no surprise costs or deviations from the estimate. This is our go to pool service company.

Jose and his crew have been amazing! I could not say enough good things about J Pool Service! They…read morewere quick to answer my questions, knowledgeable, well priced, and taught me about my pool. Highly recommend them!

I hired these guys to fix my pool that had turned green from a previous pool company. I paid…read moreJohhny and Trinity thousands of dollars to get my pool back but they never delivered on their promises! These people are devoid of character and ethics in business . They drained my pool and did an acid wash, charged me over $300 for "startup chemicals" and assured me the pool would be clean for my tenants but they knew all along that they were going out of business so they stopped sending the pictures with the weekly status reports and started ghosting me when I inquired about why I haven't been receiving the pictures and of course no reply! Against my better judgment and as a gesture of good faith, I prepaid my pool service from September until February so I didn't have to deal with very unreasonable tenants. To my surprise, Johhny and Trinity did not refund the remainder of my prepayment and lied to the new contractor Desi at Pool Medic who to my surprise tried to get me to pay for Dec & January pool service . They seemed like honorable people, but I can't warn you enough to stay away from these people if they ever get back into the pool business again. They ghosted me and then claimed they didn't sell their business to another vendor and to my surprise I got a bill for services that were already prepaid from Pool Medic. Johhny assured me he would send me receipts of the credits to my credit cards but as of today that never happened. Nevada law says 10% upfront only and every time they did work for me they wanted 100% upfront. What a disappointment and betrayal of trust! Karma will get these two!

First time customer…read more I had a burned out pool light. It's supposed to be an easy fix, that turned out to be anything but! The pool smart team gave me practical advice on how to do the repair economically, and was even cool with me shopping for parts online. No upsell or up charge pressure at all! It turned out to be a really complicated replacement, due to a lot of difficult job site conditions that weren't expected at the beginning of the job. The pool smart team completed the repair the same day, and everything is working perfectly. Solid choice. Look no further!

From sewer to bluer! Diego made it all happen. I swear I'd never buy a house with a pool, again,…read morebut Diego's "no worry" and "go for broke" attitude has changed my mind. His work ethics are amazing! He's not afraid to work or of working hard! In fact, he loves to work!!

We had been using this company for our regular monthly pool maintenance. Our pool was recently…read moredrained as part of a remodel and was scheduled to be refilled on Friday. I contacted him in advance and asked if he could come Saturday or Monday to get the water properly treated and balanced. He told me he couldn't come until Thursday. Since I didn't want a newly filled pool sitting that long without being properly treated, I told him I understood and that we would find another pool maintenance company that could come sooner. I then asked him to refund the unused portion of the $150 monthly service fee, since he had only performed one service that month. Instead of simply discussing the cancellation and refund professionally, the conversation became extremely hostile. He told me, "You pay thousands of dollars for a remodel, yet you won't pay me $200?" and eventually called me a "low-life" and said he "could wipe my ass with that money." I understand that there can be disagreements about charges, and I had no problem paying another company for the chemicals and startup service. My issue was the way I was spoken to simply because I chose to discontinue the service and requested the unused balance back. Unfortunately, after the way this situation was handled and the personal insults I received, I would not use this company again. Update after the owner's response: His response unfortunately reinforces the reason I decided to change companies. I did not cancel because I was looking for free service or because I did not want to pay for chemicals. My new pool company charges me $159/month, which is actually more than the $150/month I was paying him. They also charge separately for the freshwater startup chemicals, which I agreed to pay. I have no issue paying for services or chemicals. I changed companies because I was unhappy with the service and, most importantly, the way I was being communicated with. Even after I ended the service, the owner continued calling me "low-class" publicly in his response to this review. I think his own messages and response speak for themselves.

I Only Gave This Company A 5 Star Rating Because That's The Highest Rating Available. ~~ You'd Not…read moreBelieve The Extent To Which These Men Went To , Not Only Move My Hot Tub From The Front To The Back -Side Concrete Pad And Install The Unit For Me. They Even Assembled The Steps And Repaired My Side Gate Which Had Been In Disrepair For Years.~ I Was In Business For Over 30 Years Before Retiring Here In Vegas --And I'm Familiar What Customer Service Is- But This Company's 2 Men Went FAR Above Any Expectations - P.S. I Contacted The BBB And I'll Be Contacting A1 Hot Tub To Get Additional Required Information To Have Them Listed In The BBB So I Can Give Them A Ravingly Excellent Rating In The BBB Report As Well Just In Case You Haven't Noticed: " I HIGHLY RECOMMEND A1 Hot Tub And Swim Spa"- And Suggest You Hire Them As Well

Mike was absolutely fantastic!!!…read more He was honest, helpful, hardworking, and reliable! If you need any type of repair. This is your guy! Cathy was also so sweet and great! They are the dream team! Worth every penny to homer our hot tub fixed!

I started with sending out a request for a project on Yelp. My pool cleaner, bless his heart, had…read moretried to replace my Pentair "brain" with a Jandy, and despite his best efforts, it wasn't working. Designer was one of the companies which reached out, and instead of trying to diagnose everything over the phone, he just came out and fixed it. I like his style. Definitely worth keeping in my contact list. Highly recommend.

I am very happy! My…read morepool panel suddenly had the error code "No cell power." This specific code means there is a problem on the circuit board and no power is getting to the salt cell. I know more than most of the pool repair guys I've met in the last eight years. So when I call someone, and they say my salt cell must be bad.. or dirty....I move on. I posted for help on Next Door. Designer Pools replied that they could check it out at no cost. Two other companies charge $150, which could be put toward repair. Another wants $55 and it doesn't go toward repair unless it is an easy fix on that visit. Their estimates are insanely high. I called yesterday and immediately made a friend. Barry and his wife Margie were here today. He was FAMILIAR and knowledgable with what I was telling him was the probable issue. Fresh solder on a burnt-out connection on the circuit board. All fixed in less than a half hour. $175. I might've paid only the $150 to the other company, but I will always go with someone who does not charge to diagnose.

I've had 4 pool companies over the years. Most were inept or dishonest. Caught one on my camera…read moresabotaging my equipment and then tried to charge me $1500 to fix it! Then came Puddle Pools. The service is absolutely top shelf! The weekly detailed report is emailed at the end of their service with photos and water analysis. They are super responsive and the value for what they charge is excellent. I can highly recommend them if you are looking for a new pool company.

Great company and it was a pleasure to do business with. My pool wasn't being maintained by my ex…read morehusband for months and turned into a swamp that even an crocodile would've rejected. Owner Matt and his tech Jesse reached out and took care of everything for a reasonable price. Wouldn't hesitate to use them again.

No Complaints whatsoever! Professional, punctual, hard-working. I'm so glad I stumbled upon Nevada…read morePool Company.

From the owner: We take the stress, mess, and guesswork out of pool maintenance, delivering crystal-clear water,…read moreperfectly balanced chemicals, and smoothly running equipment every time. Our approach goes beyond basic service--we focus on building lasting relationships with our customers through trust, transparency, and consistent results. Every service is backed by our satisfaction guarantee, ensuring your pool stays sparkling, safe, and always ready to enjoy.