I was looking on Auto Traders for a nice, reliable used Infiniti. I'm a woman who doesn't know much about cars, but I did research the year, model, and a price for the car I wanted. After finding the one I liked, I checked out the CarFax and set an appointment with Sunay to see it the next day. He does not haggle the price. Based on my hours of research, he simply priced it at fair market value. In fact, it was a better deal than another major auto center. He offered a fair trade-in value for the car I was driving in. I was an easy sell, signed the dotted line after getting it inspected. As he was about to hand me the keys from the car wash, he tells me that there is a wheel-bearing problem and he'd like to fix it on them since they didn't catch it before. I find out later that this would have been an expensive thing to fix. I have been driving the car for over 6 months and purposely waited to make sure the car checked out before reviewing. I have had no issues with the car and really enjoy my purchase. I feel they were honest and fair with their dealings and for that reason, I would recommend this place to others who don't want to haggle but just want to find a nice used car. read more

I'd strongly caution anyone considering buying a vehicle here. I secured outside financing through PenFed and, at their request, sent proof of funds so they would hold the vehicle for me. They agreed to the hold based on that proof. Despite that agreement, they sold the vehicle to another buyer without notifying me. No call, no chance to complete the purchase, nothing. They asked me to jump through hoops to prove I was a serious buyer, I did exactly that, and they went back on the deal anyway. If a dealer will ask for proof of funds, agree to hold, and then sell out from under you, there's no reason to trust anything they promise. I can't recommend them. read more

We bought a F250 a few weeks ago from Southwest Auto Center. The sales person was very nice and helpful. However, after the purchase, literally 2 hours after we bought this truck, it went into limp mode and needed immediate work to fix the exhaust system. After contacting Southwest Auto Center with this news, they suggested driving back a week later to have a flush done on the truck. We would not be able to get the truck back because we lived 60 miles away and it would be in idle mode by that point and would have to tow it back. I asked for Southwest Auto Center to split the cost ( their portion would be $1600) of having the truck repaired due to the exhaust problem and never heard back from them. I paid 32,000 for this truck! BE AWARE OF PURCHASING FROM THIS PLACE!! read more

Purchased a car from them, very easy process, fair value on car and my trade in, happy to have used them.

I have been using Southwest Auto for many years for repairs, body work and also bought three used cars from him. I have never been disappointed with any service received from them. read more

Sunay was so patient with my family for my first car purchase. I had both my parents involved and all 3 of us called him throughout the week and we had to drive up from San antonio to Houston to look at the vehicle. He got me into my dream car and the process was easy and quick. Would totally recommend! read more

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I had a pleasant experience with Sunay. I had to come back a couple of times in order to look at a Toyota Highlander Limited and buy it. He was patient. I was trusting this vehicle, right after I bought it, to drive it 9.5 hours back home. He told me I could trust the vehicle. He was honest. When I bought it, the windshield was gravel damaged in several places. They replaced it for me before I picked it up. I did end up having to get an alignment but, if I had been there in Houston, he probably would have done it. $120 is small when compared to the quality of the vehicle. I was well pleased with the transaction and I would consider buying another car from them. read more

Southwest Auto Center - Body Shops Near Me - Houston, Texas

Where should we start.. The deal itself was somewhat frustrating as we agreed on several things like trade value, shipping, how the process would work, if something happened when receiving the car, etc. (Almost none that which was upheld by the way but I will get to that). However, this changed quickly over the week and a half long process it took to make the deal happen, which was not because of me. My sales person was Sunay, I can tell you that he seemed like a cool person to handle it at first and this quickly went downhill over the process and 110% after purchase. The car was a 2020 wrx low mileage, I had asked many questions about the vehicle since it was sitting on their lot for about 7 months with no buyer, which seemed to be a red flag alone. The answer to that was they overpriced the vehicle.. wasn't quite the reason. When making the deal, Sunay had stated that they will cover the cost of transporting both for my vehicle and theirs. I advised where I lived and he said absolutely covered, despite being out of their window of distance. This was said over the phone in the start of the buying transaction, which then later when the deal was done, doing a complete 180 to saying that was never said. I was willing to kill the deal on this since my bank was not willing to cover anymore cost on the vehicle. I had offered half the cost thinking I could put it within the loan which was denied by Sunay, then later said they would do. Which was discussed over text which was his argument stating that he never said he would cover it all but half (Shady business tactics). Make sure you get everything in writing from these individuals they are NOT professional. They did this I presume because they made the original deal sound more appealing that they offered me more for my trade but knew later they would not honor. So I was out of pocket $300 for transportation. Moving to receiving and shipping, They had mentioned that they would arrange my trade to be picked up after they dropped off the new vehicle. The nightmare begins, the transport company they chose called me 10 min before arriving, when answering, no one said a word despite me saying hello multiple time, then they hung up, later then claiming they called me 6 times with no answer. I called the transport company to discuss this and they assured me they dropped the car in my driveway which by the way is 50FT long and will bring the keys in 30 min back. I drove home from my work explaining I needed to take delivery of the keys to find my car was not in the driveway, but in the center of the road. Where the car passing kept almost wrecking into. I texted the transport driver and asked where he was due to the situation and 40 min already passing. Exact text I got back was "Not my problem" then ghosted for another 2 hrs before he came. Then the issues start for the car. The battery was completely dead reading 7v, thinking this may be a transport issue I charged the battery and put it in the garage on a tender until the next day. Drove the car and then parked it and again the battery died. I went to a Auto parts store and they confirmed it was toast. When speaking to Sunay he said he will ask the owners to reimburse me for the new battery. Never heard back for a week. I called and asked what was going on and he stated that they wont cover it because their mechanic said it was fine when it left. $240... on top of the $300 they lied about. The car came with an intake and no tune, which if you know you cannot run without a tune on these cars or they will blow up. $800 for a tuner, to find out the intake was missing parts and would not run correctly even with the tune..$400 for the a replacement. The next issue was the car having loads of overspray on it, as if they painted a car next to it without covering it. I own a detailing business so this was a 5 day job between me and 3 other employees.. although it took a lot of time which was awful it cost me nothing, although if it was a customers car it would have been $1000 to remove. I was informed the car was in great condition, it had multiple areas missing paint on the front bumper from hitting things and multiple areas on the car that were damaged, which was not mentioned. They did not inform me of a pre-inspection I was entitled to until I brought it up when receiving paperwork. I had a friend test drive the car for me to make sure there were no crazy sounds and it drove ok, but wanted them to have a performance shop near by take a look at it. Which at that point Sunay made it very difficult as he said I would need to find a way to get it there **4 min down the road**. I asked if they would take it being it was 4 min down the road. He refused, with obvious reasons why. They know they are selling garbage and try to cover it up with saying they offered you a pre-inspection which just isn't true, and yes you have the option but they make it very difficult knowing a lot of their buyers are getting these s read more

I saw a 2006 Nissan 350Z on the company's website which was also on carfax.com. I spoke to Rosario who was about as amazing as a salesman can. He was honest and the communication was amazing. I would definitely recommend the company simply because of the service he provided. read more

It was a pleasant experience buying my Mini Cooper from this business. The process was easy and the people pleasant. I would buy from them again. read more

This dealership is amazing! I was never pressured to buy anything or talk about numbers immediately like with the other big dealerships in the area. Rosario was extremely kind and helpful throughout the entire process. He allowed me to thoroughly inspect the car without any issue, he changed my oil, topped off my coolant and did another inspection before I purchased the vehicle to make sure everything was fine. This was a very transparent and honest experience. It was also the cheapest 2017 Toyota Corolla with reasonable mileage that I could find! Also, the first oil change is free! I highly recommend buying a vehicle from here and I will most definitely consider this place again when I'm looking for a another car. read more

Southwest Auto Center - Body Shops Near Me - Houston, Texas

I had a great experience with ROZARIO, he is so awesome .This isn't my first time, years back i bought a car from SAC & still have it. i purchase another one again from SAC. No hustle, no hidden fees all that, he explain everything , i am very happy as always ,will buy again & again from SAC never look any dealer. Yared M read more

I got sold a lemon. I have had this car for less than three month and I have had to have the rear main seal replaced. Then yesterday the check engine light came on and it's the fuel pump and fuel pump control circuit. I called about because they said it was a 90 day warranty and I still have three weeks left on it and they won't fix the problems. So if you want a lemon then this is your place. read more

this place doesn't call back when you leave your information. They never have a salesman in working. they run your credit then don't call back to give you a response. Worst experience with a dealership I have ever had. Do not recommend at all. staff if rude and not helpful. read more

Best small auto center in Houston, I closed my deal in less than an hour thanks to Rosario who was super efficient. That was definitely a first for me in my car buying history When they called me to say that my plates had arrived I asked them to mail them on to me and they arrived the very next day, how's that for service ? Can't recommend them enough, keep up the good work. Regards, Les Massingham read more

Good Morning, I had the Best experience with ROSARIO GONZALEZ! I absolutely loves his customer service! I will be back to purchase all my cars from him!! Thank You read more

We bought a Corolla from here, it was a great deal. There were a few issues we found shortly after we bought it but they fixed those issues up right away. Would recommend for a great deal on used cars read more

Sunay is a great person and salesman! The first day was a breeze, no issues, and negotiable prices, but why would you negotiate quality. C'mon let's be serious. Southwest Auto is a great place to purchase a quality and brand vehicle! I choose quality over quantity any day! Thank you for providing great service and a good deal! I recommend family & friends to Southwest Auto Center! read more

Recently bought my beautiful Lexus GX. So grateful for Rosario's hard work and patience. We truly are happy with our new car and so blessed.

I couldn't ask for a smoother experience. Rosario went above and beyond to answer all the questions I had. He quelled any concerns I had and made me feel very safe throughout the entire deal. I found my car in autotrader and in about a weeks time only, I had my car shipped from Texas to California! If anybody is looking for a car, local to Houston or even from California like me, don't miss out on a great experience and contact Southwest!! I seriously cannot be any happier. Thanks again guys! read more

Sunay is the man. Hands down, the best experience I've ever had dealing with a used car dealership. We have a third child on the way, so we traded in my wife's car for an SUV. I have a pretty strong sense about people and Sunay was very genuine and honest throughout. They also have great prices and don't try to screw you on your trade in. We even had to get an issue fixed on the car the day after purchasing and Sunay took care of it quickly and got us all straightened out. I'll definitely be back for future needs and be sending others his way. read more

Let me say first of all, Sunay is AWESOME! He is very friendly and professional and very HONEST! I was on auto trader looking for a vehicle because mine was giving me a few problems. Plus, I have had the car for 7 years and it was time for an upgrade. On Wednesday my husband sent me a white Toyota Camry... it was CLEAN. I told my husband to set it up so we can test drive it. Sunay brought it over to my place of employment that same day!!!!! No hassle. He went out of his way to work with us. That day I told him to put the car aside because this was MY car! The next day I called my credit union, got approved for my auto loan, sent Sunay all the details, he got the paperwork started, Friday i went and picked up my check from my credit union, called Sunay- told him I had the check and he came to my employer with vehicle and paperwork on hand. Everything was so SMOOTH! I went home with my Toyota Camry and I LOVE IT. If you need a great vehicle and want to deal with an honest person, go here and speak with Sunay! Sunay made this transaction very seamless and very enjoyable! This was an awesome find and I will refer more people to Sunay! He's very professional, friendly and most important Honest! Thank you Sunay! You totally Rock! read more

Southwest Auto Center - Body Shops Near Me - Houston, Texas

Let me just say, after weeks of putting up with big-time dealers, and the dishonest mind games they play, I was just about fed up when I went to Southwest Auto. I found the exact car I was looking for at a fantastic price, Andrew, Suresh, and Sunay were so transparent about everything, and not once did they pressure me into anything! I even asked if I could take the car to a third party mechanic before I purchased it, and they said yes without hesitation. Do yourself a favor and avoid large dealerships, who are only out for a sale. I felt like I was being treated like a fellow human being rather than a number. Give this place a chance if you need a car, you won't regret it. read more

I recently bought my Infiniti Q40 from this place and let me tell you about my amazing experience. First off once you walk in and look to your left you see 3 rolls Royce's ( if that isn't enough to be impressed yet there is more). They have so many vehicles that are nothing but luxury and performance. All their cars have been well maintained and taken care off. However that's not even why this place is getting 5 stars. My car is running great and everything is going fine. The reason this place gets 5 stars is truly because their customer service is through the roof. You can tell they are not trying to scam you. Plus the sales manager Andrew is a hilarious and unique individual. Don't hesitate to come take a look at their car selection. read more

Had no issues, found them in an Auto Search, great selection, good price, Rosario was a great help. No pressure, no tactics, just service. Wife loves her Volvo, could not be happier! read more

I am looking for a new car because my car flooded. I just went to look at a car for sale, everything looked perfect but when I moved the paper mat to do a test drive I saw a giant hole in the carpet. I felt around in the hole and the material beneath was soaked. Obviously they knew about this hole and water damage and were trying to hide it. This is after I explicitly asked about water/flood damage and was told "No, no water damage". I confronted the salesman about the hole in the carpet and he tried to tell me it was caused by somebody wearing heels in the car. This hole was almost the size of the 8.5 x 11 notepad I had with me...this hole was not caused by any shoes. I told him so and he just said "thank you" and turned around and walked away without saying anything else. Do not trust this place, do not buy anything from there. read more

By far, the best used car shopping experience I have ever had! Most used car salesman are very good at talking the talk, but Sunay actually walks the walk. His actions spoke louder than his words. I am a young female, and am used to being taken advantage of when buying or fixing a vehicle. So naturally, I was skeptical when I went to SW Auto, but Sunay quickly earned my trust. I would definitely tell anyone that is used to being screwed over to go to SW Auto. Their prices are fair and their staff is courteous and trustworthy. read more

I was able to find the exact model Lexus that I was looking for at Southwest Auto Center. Not only was the listed price competitive, but they also beat all other offers for my trade-in. As with any used car, it's always prudent to have it checked by a mechanic you trust; I received a strong report from my mechanic after they assessed the vehicle. And the best thing: it was a quick process; they don't play games. For every future auto purchase, I'll call Southwest Auto Center first. read more

We had a very positive experience with Sunay and his staff. We found the vehicle we wanted on CarFax and Sunay called us Monday morning. We were able to test drive the vehicle for several hours. They worked with us on our trade-in and we feel like we got a great deal. It was no pressure and we didn't feel the stress from the salesman that we did at large dealerships. We got a great vehicle, a great deal and great service. My husband and I highly recommend this business! read more

We recently purchased a 2010 Lexus convertible from Sunay and it was a great experience. No pressure sales, professionalism and honesty are the hallmarks of this family business. The exterior is unassuming but step inside and find a spotless modern showroom with pleasant staff. Sunay and his dad are very particular in selecting cars to sell, wanting to insure that their clients are happy, leaving with a well cared for car that is in excellent shape. Although 6 years old, our car has been meticulously maintained (every dealer service receipt in an envelope) and looks/drives more like a new car than a used one. They also are ASE certified mechanics and their shop was filled with cars...evidence of a loyal clientele. We normally purchase from dealerships, but our experience with Southwest Auto Center was excellent. Would definitely use again! read more

Watch out for these guys!!! I bought a 2003 Infiniti G35 from Sunay in 2013. I went to sell the car recently and found out that it had frame damage. When I bought the car, Sunay happily handed me the Carfax report knowing that their database doesn't cover frame damage and it wouldn't show up on the report. He told me the car had never been wrecked other than a slight fender bender, and that they had to buff out some scratches on the door. I recently found out from the AutoCheck report that Sunay purchased the car at auction knowing that it had frame damage! What a scammer, liar, and bad businessman!! I've been driving around in a damaged vehicle for years!!! I never would have purchased this dangerous vehicle in the first place if I had no been lied to. Buyer beware! Shame on you, Sunay! read more