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    Southwest RV Service

    4.4 (13 reviews)
    Open 8:00 am - 5:00 pm

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    Review Highlights - Southwest RV Service

    Kerry's company has gone beyond great service & guidance for me & my wife,concerning our rv.

    Mentioned in 10 reviews

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    Giant RV-Wildomar - Our 2024 Mercedes Coachman Crosstrailfor our retirement travel

    Giant RV-Wildomar

    (128 reviews)

    I just want to start out by saying that more people need to take the time to give positive reviews…read morewhen they have a positive experience far too many people spend their time expressing their negative feelings. That said I gotta tell you that my entire experience here at Giant RV has been absolutely stellar. It's a modest building in a modest area but it houses so many parts and accessories for your rv that you can come back 2 or 3 times and still see more. The staff here is very friendly very informative and incredibly helpful. I've been to this location twice and both experiences I have dealt with Carlos and Carlos is absolutely awesome and helpful. I had to do an exchange and I couldn't for the life of me find my receipt which is very much unlike me. Without questions Carlos said no problem I remember you being in here we can take care of it. Now I don't expect that he will be able to do that every time for me and certainly not for every customer but that level of service is so much appreciated on my part. I will recommend them to anybody. Thank you giant RV and thank you Carlos I hope you have a very Merry Christmas and a Happy New Year. In Gratitude, AZ

    We just purchased a new Alliance Valor from Giant RV in Murrieta 08/15/26. We have had some issues…read moresuch as slide broke during our walk through, which was repaired ASAP. However, since actually picking up our new unit around the 19th of August, we have had some issues arise on our first adventure. It is really not the issues, its the manner in which Giant RV in Wildomar has responded and not telling the truth, Giant RV claims that all repairs have been approved as of 09/12/26. In talking with Alliance 09/17/26, no claim has been approved, in fact we were told by Alliance they are waiting on Giant RV to respond with more details needed. Which means our 5th wheel will not be ready yesterday, today or tomorrow. Items that Giant RV Wildomar, are telling us they are doing or waiting for approval, is something Alliance would never permit!!! We fell very mislead by Giant RV, by not giving us the correct and accurate information and telling us what they think we want to hear! We have tried to contact management in service and also in the sales department, but to no avail, no one seems to work or be available to help us. When dealing with the public the truth goes a long way, sometimes it might not be the answer the consumer wants to hear, but it is always the best solution. If the truth was told to us on Sept 10th 2026, we could have helped Giant RV expedite our claims. But instead we were promised our 5th wheel back by the 16th (as we are to leave on the 19th for a trip to Utah, which we are meeting friends from out of Calif. and are forced to cancel last minute due to Giant RV not telling the truth and 5th wheel will not be ready!!) Alliance thank god is totally about customer service and is assigning a consumer case manager to look into these claims and help us deal with Giant RV... As stated by another consumer: ""The customer service reps are bad and the place seems to be severely mismanaged."" We also would give them a ZERO if we could!!!

    Giant RV - Giant RV in Murrieta- Entrance

    Giant RV

    (481 reviews)

    On May 28th I posted a very negative review about the customer service we received from the sales…read moreteam at Giant RV in Murrieta CA when we purchased our Travel trailer on 04/26. Since things got better and we are now satisfied with the assistance we received from Corporate GM Mike J On Friday June 5th I received a call from Corporate GM Mike. Mike came across my review and decided to call me because no one had made him or any member of management aware or our situation we were dealing with. Immediately Mike apologized for the terrible customer service we were provided at this location and assured he would do whatever it took to make things right. I advised Mike we were going to drive the trailer back to Giant RV's shop in Wildomar and leave it there for them to deal with it. Mike went out and met us there in person and explained he wanted to make sure we redeemed for our experience. Starting with the reimbursement of gas spent from Yuma to Murrieta and the refund of the cover we purchased to protect the trailer from further damage. The trailer was fixed and also delivered to us in Yuma. In addition he added an accessory for our trailer. Mike went above and beyond to make sure we were satisfied. Most importantly what satisfied us the most is that Mike assure me there are new policies in place to make sure no other customer goes ignored and unheard. Especially when purchases are made during a weekend, Mike assures there will always be someone to assist in case of any urgent matter. Thank you Mike, We appreciate we appreciate you assistance and delivery

    I recently posted a negative review regarding my experience with Giant RV in Murrieta. Since then,…read morethe situation has been resolved, and our deposit was returned. I believe it's important to update my review when a business makes things right. While the experience was stressful, I appreciate that the issue was ultimately resolved. Thank you for following through. Says A lot! K. A.

    Temecula Valley RV - Before

    Temecula Valley RV

    (141 reviews)

    I am having such a positive experience so far! JR has been…read morea great communicator and such a professional problem solver! Going above and beyond! My van is my home away from home and I believe it is in good hands! Thank you JR! -Laurie

    The owner at Temecula Valley RV (TVRV) identified as Rhonda claims this company is very customer…read moreorientated with open communication and stands behind their work. Well, here's my experience. After waiting about a month for an appointment I dropped my RV off at TVRV on 9/3/2025 for an adjustment of my bedroom slide which was out of alignment, uncentered and askew and contacting the RV's slide frame causing slight damage (See pics). My RV was returned to me on 9/18/2025 and after inspection of the slide alignment I immediately noticed the slide was not nicely centered which I expected, I reluctantly accepted the work and paid TVRV $780.00. We used our RV 9/27 through 10/5/2025. Sometime while we were traveling I noticed the slide was not closing correctly and upon inspection of the slide I observed it closing in exactly the same off centered and askew manor as it did prior to leaving my RV for repair at TVRV on 9/3/2025. Disappointed, I called my service advisor to complain about my slide not being correctly repaired. I believe I was told the slide technician is not at TVRV very often and is incredibly busy when he is and that I would get a call from my service advisor to schedule a slide adjustment, a second time, sometime in the near future. So I waited for my service advisor to call back which never came. Nothing but crickets so I called TMRV two more times on 10/27 and 11/17/2025, trying to facilitate the repair, and I was told by my service advisor the same story as before along the lines of the tech is not here often and is busy but don't worry I've got you covered and we'll call you. On 12/1/2025, after two more weeks of crickets from TVRV I wondered if I could be being scammed by TVRV so I reluctantly disputed $780.00 for TVRV's work on my RV via my credit card. Since initiating the dispute there's been nothing but crickets from TVRV. I thought I'd at least get an email, phone call or text from someone at TVRV questioning why I had disputed the charge. Two weeks later in mid-December I contacted my service advisor one more time to let him know I had disputed TVRV's charge of $780.00. I asked him to schedule an appointment to get my slide properly adjusted...he told me "we've got you covered" and he'd get back to me and let me know when I could bring it in, yeah right. Crickets as of this writing on 2/3/2026. It's obvious TVRV does not have the technical expertise or personnel to properly adjust an RV slide. I don't know why they just didn't tell me they couldn't properly complete the slide alignment on 9/3/2025. At this point, I have to disagree with Rhonda's claim that TVRV is customer oriented with open communication and standing behind their work. While shopping at TVRV's Parts/Accessory Store on several occasions since 9/3/2025, I have noticed political messages on at least one of the office doors adjoining the store. Politics are fine at the right time and place but I don't think it's appropriate for a retail store to display political messaging where the public sees it. That's my own opinion and observation and since this is not my business, TMRV certainly has the right to make political statements if they choose even if those statements are offensive to others and don't make much business sense to most business owners. The question is, are politics worth losing business and offended customers over? I think TVRV can and should do better, therefore I'm posting this review hoping to see improvement. Rhonda's Response TVRV Why didn't you post a negative review that I could respond to for the public to see? It's hard to argue with facts and truth! Are you embarrassed of what truths I have to say? Say anything that's true about me but don't slander me. I am not going to go into any defensive remarks about our work, it will do nothing for someone like you! I wrote this review to inform and show others about TVRV's work ethic. Pictures tell a thousand words don't they? We know that we are good and honest people and you are the type that will never be satisfied as I can see in all of your negative reviews of different establishments. Honest? Okay maybe? Honestly, I've written only five (5) negative reviews on Yelp, that's it!! I've visited hundreds of Temecula businesses with competent owners and without any issues. You were not happy with us in 2023 and you came back in 2025 and still not happy. Why did you return? Original review was removed because I was giving TVRV a second chance to earn my business but TVRV chose to string me along and drop the ball! In-between 2023 and 2025 I did have one really good experience at TVRV, I thought they had improved. I guess not. I will however remark on the sign on MY door! When did the 1st amendment become not okay for a business owner!! I LOVE our President and am proud of it! If someone does not want to visit our business because of my beliefs in our Commander in Chief or that I am a God loving Patriot, than that is their choice.

    Southwest RV Service - rv_dealers - Updated September 2026

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