Awesome service. They were really able to help me out and answer all my questions. Staff was very…read morefriendly.

This company goes above and beyond for their customers and they simplified the process. I'm so glad…read morewe hired them, so I feel it's my duty as a happy customer to refer any & everyone that needs a premium satellite tv provider. Sales manager Stephen was a pleasure to deal with & the installer Mike knows what he's doing, he had everything up & running in no time. Thanks guys for excellent work!

Waited an hour and a half and they let someone go ahead of us…read moreAnd they didn't have what we asked for in the beginning

Even if you make an appointment, you will be placed on a queue. When I came in the wait was an…read morehour. I made an appointment for an hour later. I came and half hour later I'm still waiting. Leaving, will look for another Verizon Store.

I give 5 stars because of a wonderful, caring young man named Kaeden who not only listened but…read moreactually followed through. Over one week period I spoke with several who were nice but accomplished nothing. Kaeden apologized for the horrible experience we were having and 6 hours later we are hooked up! If it weren't for Kaiden, one star would have been difficult to give!!!

This is what I can tell you about spark light customer service is horrendous technical people from…read morePakistan, India or wherever they come from All you get from them is sorry apologizing platitudes that's 90% of the conversation with no remedy to your situation. I ran my Roku box for over six months on my visible hotspot no problem so then I would get spark light. I have spent over 30 hours on the phone with their technical people billing on three different occasions I had eero representatives on three different calls to activate what paying for four hours after the first one within two days they disconnected the extra eight dollars a month for malware, protection, VPN password, etc. and when you talk to one of their representatives it's like they have idea what you're talking about. Now this is on three different occasions yesterday. The day before I had the fourth technician in the house for over six hours rep, replacing router and the eero Wi-Fi box. Well none of them other than setting it up for the basic on your tablet that you can new how to set up the extra protection, nor did the main office could turn on the extra . On the first four hours I finally blew my lid and said get somebody who can access everything and knows what the hell you're selling to customers. And got activated within a week they disconnected it and I had to go through that process again hours.. When I returned from Phoenix last week, my cable was all screwed up. This is why the guy had six hours replacing things. The first technician was a dumb been fired. second two were quality individuals. But neither knows nothing about how to push the button that activates the eero . So here I sit after over two months 30 hours on the phone total five days of my time wasted. I'm losing the will to live. So I advise anybody in the future buy your own.eero Wi-Fi box don't pay them. You can get one for about $130 and deal directly with. eero I have nothing but great praise for their technical expertise and their patience for customers. Because they can see weather, your extra security is activated or not protection I'm paying for or not. first it popped right up on my app that I downloaded. I have never in my life being somewhat of a technical person myself why would you employee horrendous uneducated idiots . They owe me I don't know how much money back I am over 70 I think I'll sue them for abuse of an elder which is a minimum 7 year term for Arizona. No exaggeration I think they have seriously reduced my life expectancy. The situation is the following know what you know what i you sell and have the expertise to fix it the first time and screw those call platitudes and apologizing 90% of the time without solving any friggin issue. As of 2 o'clock yesterday afternoon, 10 July the poor guy in South Africa was the.eero representative. It was 11 o'clock his time I said just go to bed hang up. Send me an email and so the spark light the representative from Pakistan or India committed to get back to me over 24 hours have gone by nothing. How can a company employ such incompetent? Individuals is the question. So I shall be purchasing my own Wi-Fi box to stop paying these morons and pay directly to.eero because these people they employee are competent, technical, educated, kind . And that is only substantiated by the fact that the first one from Boise and the second one from South Africa stuck with me holding two phones so they could talk directly to the spark light technical finally got through there thick skulls to get it working. This is not rocket science this is spark lights business every day. It is not a complicated situation. It's redundant every day which would make you think that why is this a damn issue. I would definitely suggest going another direction if you're in Prescott, Arizona. They dominate the market, but if you wanna put up with insane uneducated, morons, and waste days out of your life up to you. Signed disgruntled, driven insane individual

No greeting, Workers were talking with other customer... the guy stared at me and didn't say…read moreanything. very unwelcoming

Both my boyfriend and I needed new phones and Caleb was our guy! From start to finish Caleb was…read moreknowledgable, courteous, and great with other customers as he would greet every person walking through the door with, " Welcome in".Caleb would help other customers if it was during our downtime of waiting for things like "port overs" and many customers took notice. He explained and reexplained anything we needed at anytime. Caleb was never pushy, made sure all current deals ( military carried over) were on the account. HE DEF SHOULD BE RECOGNIZED ...... AND BE IN LINE FOR PROMOTION ( Great future management)!!!! Good workers and great customer service is hard to find!! Thanks Caleb!

Commspeed is synonymous with a swear word in my household. I was forced to use them for three long…read moreyears because no one offered cable internet service to my somewhat rural area. The speed itself was appalling, forget watching Netflix or Hulu. It would only stream for a couple of seconds before it would stall and have to be restarted. Extremely frustrating. My iMac was constantly dropped, if I left it idle while I went to get a glass of water when I came back I would have to restart the internet connection. The slightest breeze would knock the connection out entirely, to say nothing of any actual inclement weather. The service constantly went down because of problems with "up-line providers" and "towers". Commspeed technical support claimed the problem was on my end for awhile, so I power cycled my modem and router countless times, moved the router, my Playstation, Wii and DVD player higher, lower, here, there and everywhere in an effort to catch the "optimal" signal. I replaced my router twice. They finally came out and mumbled about this and that problem for two hours while rummaging under my desk with, again, no lasting improvement. At long last Bolt Internet came to my area. I switched and "my" problems vanished, I have been very happy with their service.

Worst internet service EVER! $60/month for speeds that NEVER exceed 3 mbps!! We have called &…read morecalled & called & called! They've come out twice to reposition our little "dish thing" (which was their answer to our crappy reception to begin with), and we might see a mild improvement for a few days, then instant crap! We turned off satellite, cable & the works, because the expense was simply too much. The only TV we watch is Hulu, Netflix or Amazon Prime. I also work from home & need reliable internet to do that. Yup, it's a big fat joke! And, of course, when you NEED support, it doesn't exist! So, in the evenings, when you can COUNT on it going out from 6-10 pm nightly, and all day on the weekends (because, of course, everyone is home & the towers are overloaded), there is absolutely NO tech support! In fact, when we called to inform them that we are switching to another company, they laughed at my husband & said that we'll never see more than 30 Mbps. Well, 30 Mbps would be BLAZING fast compared to CommSpeed!! Or, should I say, SlowSpeed. It's not worth it! Run. Screaming! Try Mile High Networks, Cable One or any satellite company first.

Very happy Verde Valley Internet is now available in Cottonwood. Previous service with Speed…read moreConnect, whom you can never speak to anyone; Hughes Net, of which they charge by amount of data you use which is extremely expensive, I found Verde Valley Internet. This service is great. Fast and reliable speed. Staff is very informative, professional and excellent communication. Highly recommend. Janice Spencer

I 've had their service for a few years so this is not a short time evaluation. In the Verde…read moreValley, unless you live in city the internet options are few, most bad. I operate a local computer service repair service offering service at a reduced rate to our Senior Citizens, so reasonable fast, consistent Internet connection is imperative and this company provides that service. Their equipment is on top of a local mountain that makes line of sight, fast service possible. When there is an infrequent outage it's usually due to a service disruption on the part of our local power utility, not Verde Valley Internet's control. Of all the local choices, from experience, these guys are the best.

I just went to her office here in Cottonwood on S. 6th Ave. and it appears they're only open one…read moreday a week on Wednesday due to staffing issues so yeah that could be a problem for a lot of people when you want to get things taken care of and you can't

This post is to reflect the new service offered in Payson AZ!!!…read more Every claim they made was a blatant lie. Speed was like dial up-yes; that bad. Was told that its because of the amount of devices we had connected. Most were connected through ethernet, and all but two devices were idle-not even being used. We were never given an account number. Sales Rep was terrible at following up calls and communication. They left the install half done, we are still waiting for them to pickup the equipment and remove the wires from our yard. Was told a manager would call us within 24 hours-that never even happened. Took over two hours to cancel service. They have you repeat all the issues to each person they transfer you to-this just engrains the dissatisfaction I experienced with every interaction and I will NEVER give them another chance. The modem failed the first night. NOTHING BUT PROBLEMS!!!!!! I'd avoid at ALL costs-you WILL REGRET giving them a chance. I didn't think a company could be that UNPROFESSIONAL!!!!!!