Verizon Equipment is awful. Have had to replace a brand new iPhone and internet box and booster…read morewithin the first week of service. T Mobile is far and above better for the past 6 years. We should not have switched.

Allowed a fraudster to purchase two Apple Watches on my account. Where is your due diligence on…read morecustomer purchases?

Criminals. Period. Lies, deceit, overselling with false…read morepromises of better service after upgrade, I could go on for hours.

Here is a place where you don't take your 95 year old dad to service his plan. Here's why. On March…read more1st. 2026 we wanted to help my dad replace his vintage phone that no longer can update. That's it.... Loyal customer your many years. Walked in the store with a whole load of people waiting. Asked a employee why the crowd? Are you understaffed? His reply was yes, very much so, can we get your name and phone number to call back. Sure, gave it. So,how long about? Oh, about an hour or come back 15 minutes earlier to the hour. Having the gift of a 95 year father can be challenging and that's fine, this needs to be done for his safety I'm out here in Prescott from Orlando for a week's visit so my time is valuable to accommodate his needs. We returned to the store to be turned away And was asked to wait another hour. Shame me once, but shame me twice, will awaken that retired military ass chewing moment. This review is for the store manager and corporate. Read the room.... You lost another customer now to T-Mobile where customer service was very much on point and customer satisfaction was evident. Black and white, plain as I can get.

Where to even begin. The fact that you stopped being able to handle pretty much everything in store…read morewas the start of a nightmare I think in general for the world where you call and people can't even do anything for your account is just mind boggling. Anyone else missing the free upgrades after you had your phone a certain amount of time?! Anyways then let's just keep upping a monthly price for no other reason than they can. AT&T used to be the best option out there for price and service but now they are just as engulfed in the how much juice can we squeeze out of a juiced lemon. So you pay what's said to in your account, a few days goes by and all of a sudden your phone service is disconnected, why you ask? Because there was $10 you didn't pay because it wasn't on the freaking bill. Now in order to get service back up you have to pay next months bill plus and $80 surcharge. But you live in the middle of nowhere and so your WiFi calling can't get you to someone that helps. So via chat you pay what is now said to be $77 in order to reactivat. You pay more than that and still nothing. The chat person with his hands securely hog tied behind his back while bent over by this company can't offer any assistance other than call. WE CANT CALL! So in a world full of greedy people, rude people, turn the cheek people, take them by surprise and tack on more people. I hope you rethink how you "help" your consumers. Thank you for listening to my Ted Talk.

Never will I use AT&T. My father passed away and even though I informed AT&T they still took out an…read moreautopay after his death. I called and the representative stated "we don't process refunds". So they charge you even after death. What a disgrace!

My Verizon store wasn't able to repair the charging port on my iPhone 15 Pro Max, so I Googled the…read moreclosest phone repair shop and found Nerdy Neighbor, located in a beautiful part of historic downtown Prescott near the courthouse. When I first walked in, Mike immediately discovered that my charging cord was damaged and recommended that I simply replace it, which I did. About a week later, my phone stopped charging through the port again, although it would still charge on the magnetic charger. I was worried that the charging port itself might need to be replaced. I called Nerdy Neighbor, and Mike told me to come in when he was working because he already knew the history of my phone. He also asked me to bring everything I normally use to charge it, including my charging stand. When I came back, Mike quickly discovered another tiny rock lodged inside my charging port! He removed it immediately, got everything working again, and didn't charge me a dime. I truly appreciate Mike's honesty, knowledge, and excellent customer service. Another thing I really like about Nerdy Neighbor is that if they can't answer when you call, they return your call within just a minute or two. I'm so glad I found Nerdy Neighbor in beautiful historic downtown Prescott. I highly recommend them!

Went in with iPhone issues and Mike thoroughly explained my potential issues and costs. In the end…read morehe nailed the issue and the price was exactly what he said it would be. Two hours later (as I was told) I was out the door. Excellent service, priced right and they were quite professional. As for the negative comments about this business, I think a couple people were a little fussy when they wrote their reviews. Nerdy Neighbors are running a business, not a free diagnostic clinic. Thanks Mike!

If I could give them a minus star I would give them-1000000000 starsThese people are criminals! I…read morehad built up a large credit on my account just in case I didn't have the money for my bill. I'm disabled and on disability so I never know if an emergency will need to be paid and I won't have the money for my bill. I ended up leaving cricket and they wouldn't refund my $711.00 I wouldn't recommend them to anyone! I'm so upset and I need that money!! But they keep saying that they don't have a refund policy. I call BS!!!!!

There was a guy visiting from the Cottonwood Store who really helped us out! We were able to…read moretransfer my dad's number much more easily and faster than I expected! And the price for 4 or 5 phone lines is a super good deal!

We came in Today and a girl named Alexandria helped us. She was kind, courteous and helped us…read moreswitch over our mobile service from Verizon to Boost. She was very helpful.

I will never ever recommend Boost Mobile because: once you sign up with them, you can never get it…read morecancelled. They put you through so much stuff to get rid of Boost that it makes you cry. I just wanted to transfer my phone number to Verizon and they would not comply. After hours of trying, on the phone, I gave up. So then I wanted to cancel the phone and could not do that either. On and on with people from somewhere overseas who would not help me. So there is an account, but I am not paying it anymore.

1/17/22 I purchased a Samsung S10 phone from the Boost Mobile website to be delivered…read more 1/21/22 The phone arrived. I was unable to activate it myself. 1/22/22 I went to the local Boost Mobile store and asked for help with activation. The associate charged me $35 to activate the phone and $25 for screen protector totaling $62.30. 1/23/22 I went back to the Boost store. The new screen protector didn't fit and had bubbles and a hair under it. The phone also wasn't activated so I was getting error messages and couldn't use the internet. The woman said no returns, exchanges, or refunds. I stated that if she would have been upfront about not having the correct screen protector I would not have bought it. She blamed me for putting the  hair under the screen protector and told me nothing could be done without the owner. I called the store owner Marvin. He said I could get refund for the screen protector. 1/28/22 I went into the Boost store and saw Marvin. I gave him the receipt showing I paid for activation and the screen protector. Marvin handed me $25 cash (not refunding tax paid) for the screen protector. He said he couldn't do anything about my phone activation because my (new) phone was too old to be compatible with 5g. I knew this was not true and was mad I paid $35 for nothing. I went home and called Boost Mobile. The phone associate troubleshot my issue for 30 minutes. Ultimately she determined the sim card I was shipped was incorrect and told me to go to a Boost Mobile store so they could remedy it. 2/1/22 I had such a bad experience with the only Boost store owner in town that I drove 1 hour and 45 minutes to Phoenix to get the proper sim card. It took that associate 5 minutes to do a sim card swap. This experience has been a huge waste of time. I don't recommend the two Boost Mobile stores in Prescott Valley to anyone.

I had warranty on old phone and had to replace! I was sent the phone and already had issues! Lucky…read moreAlex was working and with his kind work ethics he was able to make the transfer go much smoother than anticipated. Glad his positive outlook helped with all the extra work he put in to make the process as well as can be. A big thank you for his honest knowledge and nice personality.