Wanted to share our great experience with Kevin Duncan at S.A. He has tons of product knowledge on all types of appliances but more importantly, when our kitchen remodel went a little sideways ( not any fault of S.A. ) Kevin worked extra hard to make sure the product we bought from him got delivered and installed as quickly as possible. Our cabinet install had some mistakes which affected the flooring install which prohibited the scheduled delivery of our appliances. All of this was again no fault of S.A. yet Kevin was great and worked extra hard to make sure our appliances would get to us much faster then what might have been. On a fun note, Kevin invited us to a few cooking demo/classes that were fun and informative. Something you don't get everywhere. He is very responsive, professional and friendly. My wife and I are very happy we chose to work with him. We would do it again. Mark T read more

Thanks for reaching out. I will be happy to call you to discuss. However, I will not subject my wife to this organization again. There are just too many options out there to compromise. read more

Specialty Appliance - Store front - Appliances Near Me - Louisville, Colorado

We bought a refrigerator from Specially. Lindsey Connolly helped. She is knowledgeable about the products being sold. Gilbert and Jimmy did a great job with the installation and removal of the old refrigerator. I highly recommend them. read more

I bought a Fisher & Paykel refrigerator. I had the option of getting next day delivery from Best Buy or two weeks from Specialty Appliances. I chose SA for the support. I actually took a week to get delivery. When delivered, the delivery people noticed two slight marks on the door and immediately ordered replacement doors. This is a level of service I have never received before. SA may be slightly more expensive than the big box stores, but the service is second to none. Also I agree with the other reviewers: Kevin is a fantastic salesman and really knows his products. read more

After struggling with failing appliances, both washer and dryer, since last summer, I finally purchased replacements. I have looked at nearly every model available, from basic to high tech, from discount stores to independent appliance centers. The lack of knowledge about the merchandise at most places has been shocking. I worked most of my career in various retail positions, both sales and management, and know the importance of understanding the product. I did a lot of research online and called several manufacturers directly to get details. Part of the problem is that the models have been changing dramatically over the last few years, and many do not serve my needs. At this store, I finally found the most knowledgeable sales staff who truly understood my requirements and found it in the data on the brands they carry. Since I needed such specialized equipment, I guess it does make sense to go to "Specialty Appliance" for they are true to their name. They lines they carry are generally at the highest end of the market, but there are models in their lines that suit more modest priced needs like mine. I don't have the appliances yet, so I can only hope that they are as good and as customizable in performance as claimed by the manufacturers. I even called customer service at the manufacturer to verify the cycle option settings. I will update once they are installed but for the sales portion of the experience, this has been very good, though, for me, a substantial drive to their location. read more

Specialty Appliance - Appliances Near Me - Louisville, Colorado

Specialty Appliance continues to be my choice for major appliance purchases. Over a period of 4 years we've replaced each kitchen appliance in our home. Every interaction with sales-reps and delivery personnel has been exceptional. Kevin at the Louisville showroom is top-notch! Bajro and Ezequiel delivered the refrigerator with great care, efficiency, and professionalism; all qualities I've not seen with 'big-box' stores. You'll be taken care of using this company. (I rarely write reviews) read more

25FEB2019 Twenty days after our dishwasher died, our Kenmore (made by LG) washer died. The appliance repair people (who fix LG machines) said: buy a new washer. So, off we went to SA again. Decided to buy both a new Miele washer and dryer. The washer because we needed one and the dryer because it will be ventless. 05FEB2019 Our Bosch dishwasher died yesterday morning. Had to make the repair/replace decision and we decided to replace. Off to SA we went to have a hour+ conversation with Kevin Duncan. He was most helpful in the selection process between Miele and Bosch. We looked at catalogs. We looked at different floor models. Husband and wife are both nerds when it comes to this type of purchase and we definitely put Kevin to work in discussing minutiae. I had probably done at least 3 hours of InnerTubes® research before embarking on our journey north. One of the things I really like about SA is that "delivery" includes: removal, delivery, installation, most parts. The installation crews work for them and are not sub-contractors. And, when there is problem, it gets fixed quickly. P.S. You are not going to the lowest price. But, you will sleep peacefully at night. Your choice. read more

We went here because we went to Mountain High and received bad service. We have an older home and was hoping to get more help here then a box store...not sure why we stuck out SA either. May be because we weren't "big spenders"!?!? For us we spent a lot of money. We had an absolute dud as a sales person. We really felt like he could care less. We tried to work with another person but they for some reason would not allow this. We had to continually call a "manager" to get response. We understand demand is good, maybe they didn't really want/need our business. However...we felt the installers were great. The sales person we had...really did not leave a good taste for SA... Think he needs to find a different position... read more

Specialty Appliance has our unending gratitude. Especially Brandon who went way out of his way to help us. Our refrigerator died almost two weeks ago. We have been eating out of coolers and trying to find a new refrigerator that would fit in the very small space of our older condo. Brandon did a search, found one that would fit, and had it in his warehouse. He called yesterday afternoon, we bought it over the phone and MIRACLE!! it arrived early this morning less than 24 hours after our first conversation with Brandon! Even the people doing the delivery thought the timing was remarkable. And I should say the price was very good, too. We can't thank Specialty Appliance and Brandon enough for their help and concern. We highly recommend this business. read more

My dryer unexpectedly stopped working and while it was only a few years old, the repairman indicated that the parts would not be available for 3 months. I had relatives coming in the next day who were staying with me for a month and clearly needed a dryer ASAP. Called Specialty Appliance at 5:20 not realizing they closed at 5:30. Spoke to Izzy who assisted me and i brought the dryer by 5:35pm and it was delivered 2 days later. It took me longer to get a repairman out then it did to find, buy and have installed the new dryer. First time i purchased anything from here and would do it again!! Thanks so much Izzy. Deborah L. read more

While their sales department needs product training , the installation team was top notch. Tanner and Gus carefully installed our built-in refrigerator and removed the old one masterfully. Thank you! read more

I was in the market for a high end stove and worked with Shane Beasley at Speciality Appliance. He took the time to show me my options, provided information regarding the benefits and differences of the brands I was interested in and professionally facilitated my purchase. He got me my stove within the eta he quoted, and worked with me to understand what needed to be done to make sure the installation was done properly. The installers were fabulous and I was impressed with their attention to detail. Shane facilitated getting some additional oven racks for me and although there was a challenge with Covid getting them in on a timely fashion, once they arrived he personally came to my home and showed me how to install them and remove them. I would recommend Shane and Speciality Appliance to anyone. read more

My profession is as a practicing Architect, with 50 years of practice. My spouse and I needed a new stove, so we visited SA, finding a Wolf Range. Installation was by SA crew (Bajro, Bricker and Jarrod), who are installation experts. At each step they exhibited a depth of knowledge and care that I have rarely seen. This company and their crew is what you look for when wanting and needing a professional installation. Speciality Appliance is a wonderful company, they shall have my business for years to come. read more

I had to buy dishwasher and range from this company in order to close on my newly constructed production house. My sales guy could not care less about satisfying the customer. His prices were average. Would take days (even longer sometimes) to get back to me. Then I realized that I wasn't stuck with them all of my appliances. Why don't I purchase my refrigerator, washer and dryer from a company that has a good customer service? Went over to Mountain High Appliance where the sales people could not have been friendlier and were willing to beat (not just meet) any competitor's prices. My advice: skip Specialty and head over to Mountain High. read more

Our architect/friend recommended that we go see Leon Davenport at Specialty Appliance for the appliances we need for our kitchen remodel. Leon was very helpful and knowledgeable. He scheduled time for us and did not rush us through the process of choosing our refrigerator (Sub-Zero), cooktop (Wolf), vent hood (Xepher) and wall ovens (Meile). SA has a very good selection of appliances to "fondle" and Leon did an excellent job answering all of our questions. He followed up the next morning with a detailed quote. So far, I very pleased with my experience. read more

From purchasing to pricing to installation I give Mike, Calvin and Alec a five star rating. We could not be happier with each and every step of the process. Of course, the home baked cookies were an added incentive. All I could ask for was ice cream for the cookies. Thank you for such great service. Your installation was perfect, without even a scratch or nick in our new cabinets. Tom & Sharon read more

I would give this store a 10 if it were possible. I cannot say enough nice things about it. The quality of products and the no BS when it comes to when something is to be delivered. In this time, delivery of merchandise can be iffy at best, but I chose alternatives with the help of my wonderful salesman, Kevin Duncan, and got my appliances in a short period of time. They were also installed by a fabulous staff of competent, delightful and professional men. Again, Kevin Duncan is a great asset to Specialty Appliance. A delightful gentleman. read more

Excellent service and products from this company. The show room is fantastic and the employees are all extremely friendly and willing to help. I Purchased a microwave, a dishwasher and a dryer from the store in Louisville. Install was fantastic and everything went perfectly. I am thoroughly enjoying my new appliances and definitely plan to go back to specialty for more. read more

We can't say enough about the excellent service we received at Specialty Appliance. We had looked for a cooktop & wall oven at another appliance store in the area and then went to S.A. to compare. Kevin was a wonderful salesman and even beat the price of the other store when we decided to purchase. Installation was a breeze--Chad & Mason were very knowledgeable & efficient and the install went very smoothly. Chad was very skilled and gave us good tips on how to use our new induction cooktop. We would recommend them highly to anyone looking for quality appliances at a very competitive price. They are no higher priced than the big box stores and really know how to guide you in your purchase. read more

This review is for Specialty Appliance but even moreso it's about Kevin and Bajro. These two guys. What can I say. To the owners - DO NOT LET THESE TWO GO! We had a delivery scheduled for our new fridge - it was to be done between 4:30 and 6 pm. At 4:20 the phone range. Kevin informed me that they were about 30 minutes away to give me a heads up. So far, so good. They arrived within 30 minutes. Backed the truck into the driveway, came in and assessed the situation with our old fridge. While they are willing to remove the old appliance and take it away for free, our old fridge was still serviceable so we wanted it moved to the garage to be used as an overflow fridge/freezer. No problem at all they said. Concerned about the width of both appliances versus the narrow openings between rooms they announced that if necessary they could take either or both apart and reassemble them. After CAREFUL measuring of the appliance and door openings Kevin determined that they could move them through the opening between dining room and kitchen. The placed the old model on the dolly after informing us of any items that should be removed before moving. They oh so carefully maneuvered the fridge into the dining room, through the living room, out the front door and into it's new garage home. Now for the new fridge. A few minutes passed and the guys called us outside. They had discovered a scratch in one of the doors and wanted to know what we wanted to do. It was a small narrow scratch about 1 1/2 inches long and would end up being behind one of the top door handles. Our options: Install the fridge today and wait for a replacement door to be delivered and installed in the near future, or take the fridge away and get a complete replacement. Since the scratch was so small and behind a handle (you can see it but only from the side and only if you're looking for it), we decided to have the fridge installed and switch the door out later. They called the issue in to the office and started the process of getting a replacement door. While they were loading the fridge on the dolly I was cleaning some of the shelves from the old fridge in the kitchen sink. Before they brought in the new fridge one of the guys stopped me and pointed to a bunch of water on the floor where the old fridge was. It took us only a few seconds to see that the water was coming out of the water line that connected to the old fridge and would be reconnected to the new fridge. I turned the water on in the sink and sure enough, water poured out of that line. We cleaned up all the water and decided we needed to get a plumber out because that wasn't right! Even HOT water was coming through that line! Next, they OH SO CAREFULLY maneuvered the new model into place. It was a bit more tricky because the new one is a little wider and taller. But they got it in place without touching a wall or another appliance or a cabinet. Real professionals who have a lot of experience is what I observed! They leveled the fridge and showed us some of the things we should do in addition to reading the short user manual. Then they cleaned up the smudge marks on the outside of the fridge and asked us if we had any questions or concerns and told us that we'd be contacted about an appointment for replacing the door. These two guys were pros from the get go. It was really a white glove delivery and install. We have bought several appliances from Specialty. The delivery and set up is amazing and Kevin and Bajro are two of the best in the business. They guys told us that they love what they do and they love the company they work for. If all business took heed of the way Specialty trains and treats their employees, there'd be a lot more Kevins and Bajros in the world. Well done Specialty and well done Kevin and Bajro! read more

Dealing with this company was such breath of fresh air; after a very disappointing experience with the Home Depot. Kevin replied promptly to my request with the info and later, when I stopped communicating he checked in and that prompted me to go ahead and get the project going. They delivered and installed it on the date I was told from the beginning and couldn't be happier with my new appliance. Thank you Kevin for the great experience and showing me that customer service isn't dead. I will recommend this company to all my acquaintances. read more

outstanding service putting in our new Bosch dishwasher. The team sent out was so experienced and dealt with issues in our home's idiosyncrasies with skill. I made a suggestion to them about moving one part off the floor because it seemed better to me, and they immediately said great idea, let's do it. Extremely impressed. read more

We are ready to purchase a front loading washer and dryer and just left Specialty Appliance as I had purchased a dishwasher from them a few years ago. I'm in sales myself and am in utter disbelief over our experience this afternoon. Will never return here again. The entrance bell rang as we walked in and there was no one at front desk. Actually the store was empty of both shoppers and employees but we could hear voices in the back office. We made our way to the back of the store where the washers and dryers were located and checked out the inventory while waiting for someone to show up to assist. No one appeared but we could still hear folks talking in back office. We made our way back to front of store and looked for a buzzer or some kind of device to signal that we needed assistance and found none so we opened the door again to trigger the store bell. When no one came we repeated the door opening a third time. Finally a young man appeared from the back to ask if we needed help...what?! When we responded that we did and we were looking at a washer and dryer set he asked if we'd been to the store before and who we worked with. She was supposedly in the back and he would get her for us. Again, we waited. Finally I had had enough and walked back to the entrance to the back office to notify him/them that we were done and were leaving. His nonchalant reply of, "Okay," was the icing on the cake. Worst customer experience ever. Went immediately over to Mountain High Appliance where we received the help we needed and purchased a $2,200 washer/dryer pair. read more

My mom and I went in to speciality appliance on a Friday. We were greeted by a very friendly sales person named Melissa who was super knowledgable and helpful. We had restrictions due to her unique kitchen needs and were prepared to buy an oven, microwave, dishwasher and stove top. We also expressed that we were ready to buy and in a hurry. Melissa promised that we would get a quote same day or at the very latest the next day. Unfortunately, they were super busy and Melissa was unable to get us a quote until Monday with no updates or anything. Sadly, my mom shopped around and found other alternatives with Lowes. Specialty Appliance offers higher end products and great knowledge but today, they lost out on 4 appliances because they simply didn't follow up. I was prepared to buy a Wolf stove from Lindsay but seeing as they treated my mom so poorly, I'll also be looking elsewhere too. I'm not sure why we were ignored and put off... But any reason given won't make the lack of follow through acceptable. Such a shame. read more

I would like to update that Specialty Appliance reached out to me as soon as they saw my review. They took my feedback seriously and apologized for the lapse of service, and took steps to reconcile the situation. I appreciate this gesture and give them credit for it. read more

11/16/16 Now we have a gas leak that did not exist before our "recent repair visit."....our ordeal is not over. I will update later. Update: The stove was returned this morning. After the gas leak we refused to have it in our home. We will have no GE Appliances and will never deal with Specialty Appliances again. AND they damaged my counter top taking that piece of crap out of here. Who Pays for that? Original Posting: We are having a horrible experience with Specialty Appliances in Louisville. They sold us a defective GE Cafe Range and are refusing to help us get an exchange. "It's not their policy" and we have to negotiate with GE for a refund or replacement. If we had bought this from Lowe's they would be supporting us to get an exchange. I will never shop at SA again and cannot recommend it under any circumstances. When you sell a product you need to stand behind it and support your customers. Now I have no functioning stove for Thanksgiving and my Holiday is ruined. 11/15/2016 I do have an update. SA did respond somewhat to my bad review. But I have the following to add after the GE Repairman looked more closely into the SA installation. This is the message I sent to SA: "The GE Repair man just left. The problem was caused by a careless installation. The Connector that your installers brought and attached had a blockage that they did not check out. Fortunately the repairman found it before he had dismantled the stove. It was not our plumber and it was not GE it was YOUR SA installers who were careless! Also GE is sending me a new burner to replaced the chewed up one that came with the stove. He said he just wanted me to be happy with GE. I will be adding this incompetence and your salesman's rudeness to my Yelp Review. When I had spoken with your salesman Mike, he was extremely rude and dismissive. He refused to discuss anything and was the person that basically said it was not your policy to help with this. And that he would have to discuss it with my husband. How patronizing! I am an engineer at a tech firm, not the stupid little lady at home........You can deal with me in a respectful manner or not at all!" This is the entire message I sent to SA today. read more

Calvin and Kyle came today to deliver and install my new Kitchen Aid Appliances. They were great. Very careful of my new wood floors, very professional, very polite and most of all they really cared that I was satisfied with my appliances and the installation. They even found a problem with the dishwasher after I gave approval for it to be installed, catching it beforehand. Thank you Calvin and Kyle. I even requested they come back when my new appliance comes in! read more

Absolutely loved working with Rachelle, she helped me get a washer and dryer and helped my brother in law get a refrigerator and over the range microwave. She was extremely knowledgeable and super nice. The showroom is very clean and organized and was easy to get around and find what we were looking for. The front desk lady was really sweet and took great care of us while we waited. I also has amazing guys that installed my washer and dryer. These were so nice took their time and made sure it ran correctly before leaving. read more

Specialty Appliance in Louisville was amazing. We were in a pinch needing a refrigerator within days. It's the holiday season and no one else in town could react fast enough to get our new Subzero here and installed. The sales person Rachelle went above and beyond for us from the first time we met her to her follow up call after the install. The installers, Chad and Josh were so careful with our home and very polite. The entire team was amazing! If there is no difference in price, the only difference is service. This company provided exceptional service. Thanks Rachelle! read more

We are putting in a new kitchen and today the appliances were delivered! Loved dealing with Mike L. at the store to buy the appliances. It was really really great having people who knew what they were doing come up to the mountains and install them! Jose and Jesus came up 40 minutes earlier than they had said they would be here. They worked non stop and got everything up and running. They went over all the do's and don'ts'.. They cleaned up any trash and swept the floor. Really nice to have people working that cared about what they were doing! read more

Love, love, love..... these guys! From the moment we called them we knew we had a winning resource to help us choose the appliances for our new kitchen remodel. Mike Z consulted with us to help us match our list of features we were looking for in our new refrigerator, dishwasher, dual fuel range and range hood within our budget. He was not only knowledgeable about each of the various brands, their features and ratings, he didn't try to push us into something we didn't want or "over sell" us to more expensive appliances. What's more, their Boulder showroom actually has on display most models and versions of the brands they sell. It was refreshing to see, feel and touch the actual appliances rather than trying to make our choices virtually. Mike Z quickly and eagerly price-matched our other quote and is even sending out an installer in advance to make sure the range hood we want will work in our specific space. How could you ask for more. These guys (and Mike Z in particular) deserve a "5 Star." read more

I am looking to replace my kitchen appliances and went to SA. There are NO prices on any of the appliances. I never like this because you wonder what the reason would be for that? Prices vary by customer? Prices vary by sales assistant? Anyway, I asked for prices on three ranges. The person I was working with knew no prices and had to go into the back office to look them up. Since she was doing that, I asked if she could also print out details for them. Fifteen minutes passed and no other person asked if I needed further help, if I would like a tea or something ( there were 2 people eating their lunch in one of the kitchens ). No other customers were there. I finally went to the office to see what the hold-up was. My sales person was just sitting chatting away with another employee. Not impressed at all by this store. read more

I purchased a pair of Electrolux washer and dryer from Specialty Appliance and am beyond impressed with the service. The Sales Manager Mike Z. took his time to find out exactly what was the best product for me and even gave me a better price than Home Depot, also Kevin and Bajro who delivered and installed the units in a rough snowy day were super professional, competent and pleasant. If you need appliances you MUST try this company first!! read more

We recently purchased all new kitchen appliances from Specialty Appliance in Boulder. Kyle and John installed them including a custom fit for our ovens. They did a phenomenal job and we love our new appliances! read more

Specialty appliance has been an absolute pleasure to work with. I would gladly buy appliances from them again. Brandon was our sales associate, he was knowledgable, friendly and easy going. Our appliance install went very well. They were able to answer questions about our appliances over the phone, which is so very helpful. We had a concern about our dishwasher and they put us on contact with another company who sent someone over to look at it in a very timely fashion. Our countertop install has been a fiasco and both Brandon and the store manager worked with us to uninstall and reinstall our range at a very reasonable price. An excellent experience! read more

The installation team headed by John and the sales team headed by Mike Z. Are phenomenal and top notch. I will never deal with anybody else again. Honest, efficient and nice I cannot give them a higher recommendation. This is my third high-end kitchen and they have handled each one superbly! read more

My experience at Specialty Appliance exceeded expectatiion. I was extremely impressed from the minute I walked through the door. I have never seen an appliance store with such a gorgeous set up, variety of brands, and design ideas. Everyone working there was extremely friendly and helpful. Thanks to Rachelle H. I am now the proud owner of a new Kitchen Aid refridgerator and dishwasher, as well as an Elecrtalux washer and dryer. Rachelle is a genuine person and really cared about helping us find exactly what we were looking for. She is highly knowledgeable of each and every appliance detail. I usually have a hard time making decisions when it comes to important home improvements, but Rachelle made everything so cut and dry I knew exactly what I wanted in a short amount of time. I am absolutely 100% going back to SA and to Rachelle when we are ready to buy a stove and microwave. read more

Calvin and Kyle did an excellent fast job with friendly service! Would definitely recommend!

We went to the store in Denver referred by our builder. They have the worst customer service ever, they lied to us by trying to sell a specific fridge ($9,672) stating that it would be the only one that could fit in the space he had. They also said the price could not be included in the mortgage and we had to pay them directly. I talked to the cabinet company who told us that wasn't true and we could instal the fridge we originally wanted not the one they were selling us. Needless to say we didn't buy anything. Don't go there unless you want to waste a lot of money read more

I had a great experience at Specialty Appliance beginning from the moment I walked in the story. Mike, the sale rep, quickly helped me find a combo microwave/oven and dishwasher and priced the appliances while I waited. He then came to my home the next day to measure to be sure they would fit a customized cabinet and made arrangements with his delivery and install team to move the electrical box so the new appliances would work. It was Thanksgiving week, so they were able to get the appliances delivered for install for a week, but when the installers, Greg and James showed up on time, they were polite, respectful on my kitchen floors, and did the install within an hour or so. The whole experience was quick, easy, fairly price (I had done my homework) and made sure I knew the most important things regarding using my new appliances. I am very happy with the entire process beginning to end! read more