Absolutely worst eye doctor I have ever been to. Not looking out for customers best interest…read more Extremely pushy and sales minded. Does not listen to customer. Would highly recommend not giving them your business

Did my annual check up which was good experience . But the mixup with my contact lens prescription…read morerequired me to go back and do another test with another doctor was a bummer. Nice folks though.

Only go to this office if you're ready to be overcharged. The front desk staff was polite, and I…read morehad no issues with them. However, I was told my co-pay was $10, and I've never paid more than $50 for a contact exam. This time, I was billed $172 for a "level four" contact exam--something my insurance confirmed does not exist. It seems to be a made-up pricing system unique to this office in order to justify inflated charges for their luxury setup. The doctor was pleasant and professional, but even she told me I had to pay $99 for an eye health screening with no option to decline next time , and that I'd need to repeat it yearly. That felt misleading and unnecessary. In total, I walked out having spent over $400 for a 30-minute exam and 3 month supply of contact lenses --completely unreasonable compared to any other vision center I've visited. While the staff was kind, the billing practices here are deceptive and not transparent. I will never return and do not recommend this office. Save your money and choose a vision center that doesn't overcharge patients under the guise of unnecessary "levels" and add-on fees.

1- Dr Biederman was OK. Most of the staff was another story. 2-We were there for two hours. For an…read moreeye exam? 3-The front desk and check in was the worst we have experienced in years. No option to complete information ahead of time and the tablet questions we unbelievable. They asked numerous "technical questions" we did not "mostly" understand. They should have told us ahead of time to bring a list of surgeries and prescriptions. 4-Alexis was not good. Jammed stuff down my wife's "throat" with a ridiculous total fee. Quoted me $409 for a pair of single vision glasses and stated the insurance does not cover lenses. INCORRECT which I found out yesterday!!! 5- If you are inclined to respond to this please save your time. We will NOT be back again and may post a similar review online.

Great customer service. The gentleman helping with the glass fitting was really easy to work with.read more

The atmosphere was wonderful. The doctor was very kind, extremely skilled, and polite. I bought…read morecontacts and glasses. The doctor was able to get me to 20/20 after 5 surgeries.

Fabio was very helpful and patient with me during my process of getting my glasses! probably my…read morefavorite location to go to.

We came into the store and there were two other guests in the store and only one customer service…read morerepresentative. We came in to get an adjustment with my daughter's glasses. We waited over 20+ minutes and were never acknowledged by the representative until he was free to service us. The management needs to look into ensuring there is enough coverage to take care of customers and train them on customs and courtesy.

The staff is always so nice and helpful! They've taken care of me, my husband and our kids and we…read morehaven't had a single issue! I love how efficient and caring they are no matter what time of day you walk in, they're always ready to help!

Once again I recommend my eye dr. Near the corner of legacy and lebenon in frisco. So friendly…read more And so close to home. It's so nice when everything works. Insurance is easy. Staff is wonderful. Eye exam great. Cute little eyeglasses shop. Near where I go for coffee, groceries, etc. So easy to get to. Great corner shopping center, close to home. /Glasses were ready quickly. Sight is crystal clear.

We had an exceptional experience at Custom Eyes Optique & Eyecare! I brought an 80+ year old family…read moremember in for an eye exam and it was better than I could have anticipated. Dr. Kim, the receptionist, and the lady helping us pick out glasses were all friendly, helpful, knowledgeable, and professional. Dr. Kim was able to make accommodations for my elderly family member in a wheelchair that was unable to transfer to the exam seat. She was patient and worked diligently to find the right prescription for him. The receptionist was knowledgeable and helped us understand what his insurance would cover. The lady that helped him pick out glasses, chose four great options that would meet his needs and helped him decide what would be the best glasses for him. She was friendly and joked with him. He had a great time with everyone we interacted with while receiving excellent care. I highly recommend Custom Eyes Optique & Eyecare!

Excellent care and very professional. My wife and I have been going here since 2015. I highly…read morerecommend them to anyone looking for quality eye care.

Amazing customer service!…read more They are currently renovating Dr.Trans Office at target in Frisco however he is still seeing patients. I called and he setup an appointment for me at different location 5 minutes away from other location. Doctor is very informative and genuinely cares about providing amazing service. If your looking for an eye doctor don't hesitate and give him a call.

ABSOLUTELY. THE. WORST. If I could give him zero stars, I would…read more My daughter saw "Dr" Tran. He rushed through the exam and when she protested that he was going too fast, he responded that he would adjust it at the end. The result was a prescription that was too strong in the new glasses. She had immediate headaches and called his office. His advice was to take Tylenol. She went back in and "Dr" Tran re-examined her eyes and came up with a prescription that was even stronger. We had to go to another optometrist to get the correct prescription and ended up paying again for another exam (no insurance) AND another set of lenses to correct his shoddy work. I requested a refund and he flatly refused. AVOID HIM!

Doctors and staff are great! They also have up-to-date equipment and tech. The optometrists are…read morevery knowledgeable and wonderful to work with. Excellent selection of eyewear. Definitely recommend!

Dr. Castleberry is terrific, but this place needs someone to fix the operations and weed out the…read moredoctors. I have been going for years and always used Dr. Castleberry. But as he is now so booked, I tried a different doctor for my severe dry eyes. After checking me she recommended what she called an IPL treatment and I said if she'd look at my records she'd see I'd already tried those and they didn't work, but that I'd tried an RF treatment a long time ago and got some relief. So we booked an RF Treatment. When I went for it, I was told it often takes 3 or 4 treatments and they can be 6 months apart. After 2 months I still had lots of burning and so I went back to the same doctor for a follow up. She looked at me and suggested a couple of products to use (she forgot to give me a printout so I don't know what they were) and said I could try another RF but I'd already had 2. I said no, I'd had 1. She argued with me until I proved to her she hadn't looked closely at my record and she was thinking I'd had one in Jan '26, but it was actually Jan '25. So she booked a second one. Then when I showed up and they had me back in the chair, I realized they were prepping me for an IPL, not an RF. I don't know whether the doctor was simply careless in the booking, or decided to book an IPL not having looked at my records. Either way, the carelessness is very disquieting. And their website will no longer recognize my email or password, and there is no way to correct it without just calling them. For a group with such advanced eye technology, the website is truly pathetic.

Our ophthalmologist Dr. Dao recommended Lone Star Vision for our 5-year-olds glasses. I'm so glad…read moreshe did! Marcy was the best to work with. We are new to vision wear, our family does not wear any and did not know what to expect but Marcy made us feel great about the choices we made. I realized while sitting there how important it is to have qualified staff and she knew all of the answers to our questions and was able to make wonderful suggestions that made us feel at ease. I am so glad we visited and I definitely don't mind coming back here for any future needs! I so recommend them! MARCY, A BIG THANK YOU!!!

Lone Star Vision in Celina, TX…read more My family of four has been getting our annual vision and eyeglasses and sunglasses since 2017. Today I went for eyeglasses adjustment because my nose pads weren't symmetrical and one nose pad is touch my eyelid. Ricky one staff member came out to help me with it but only use an intimidating behavior to his satisfaction and convinced me that it seems perfect for him. I asked if he can use a tool instead of just his fingers for adjustment but Ricky insisted that his finger is a tool and the right tool. I felt my ears were so hot from high blood pressure and my stomach was cramping. It wasn't a good morning experience for an eyeglass adjustment.

This place is great. I do not think I have ever been enthusiastic about an eye care place until…read morenow. I do not wear glasses but my wife does, so I have been to a few of these places and Frisco Family Eye Care is a real standout from the rest! They carry great brands that are hard to find anywhere else. Their staff is super friendly and really does a great job consulting on what style of glasses fit your face and your needs. In addition, when it comes to your insurance, they are experts at making sure you make the most of your benefits. For example, they found an option on my plan our last eye-care place did not see, and saved me hundreds since I was buying new reading glasses and sunglasses at once. I highly recommend Frisco Family Eye Care.

This is an extremely professional staff. I have a difficult contact lens prescription and they…read morealways manage to find something that works!