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    Updated 1 month ago

    Services - Spectrum

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    Very slow service. Waiting in line with 8 more customers standing behind me.

    Customer service needs a lot of help. Very long wait times just to return equipment. It took me over 45 minutes to get waited on. No appointments were available because the website appointment system was not working. When canceling my service, it was very difficult speaking with the agent. He was trying to convince me to stay with Spectrum even though I was adamant I wanted out of Spectrum.

    Currently still waiting. Number 6 after 45 minutes waiting already !!  Seriously ??  Wow!!

    Absolutely horrible in person service !! 2 employees that work super slow. 1 employee is still with the original customer that she was with over half an hour now!! Seriously ?? Got here over 35 minutes ago and still 2 people ahead of us with a lobby full of customers. At least a dozen customers just sitting around waiting!! And most seem to be standing here with modems in hand!! Our modem went out and was told it would be fast to just come to the local store to swap the equipment out. You can't even call the store directly to find out if they have the equipment that you need.

    Spectrum Mobile - Altamonte Springs - Motorola Razr+
    Marisa F.

    I've been a Spectrum customer since I moved to Altamonte Springs four years ago. I was forced by the complex that I live in to sign up for Spectrum Internet. Unfortunately, it was the only available provider for the area at that time. Little did I know, I was actually signing up for endless problems and tons of wasted money and time. I began with their basic residential Internet service, which included a router, modem, and "instructions" for self-installation. However, the process was far from smooth. I had to trek to a Spectrum store to pick up the equipment--no delivery or home installation options. The monthly cost was decided on the spot, and I assumed it would remain consistent as long as I paid my bill on time and made no changes. But that's where the frustration began. My bill has steadily increased while the speed has decreased. Worse yet, I discovered that the router and modem they provided only work one speed at a time - 5G or 2.4 GHz- not both simultaneously. I had to choose between the two, leaving me unable to use devices that relied on the other frequency. When I attempted to upgrade my internet speed, I hit another roadblock. Upgrading meant I couldn't use technology I'd already invested in, like my video doorbell, WiFi locks, and security cameras--all of which operate on the 2.4 GHz band. Spectrum's solution? Either switch my entire network back to the slower speed (and pay extra for nothing) or buy an expensive modem compatible with their service. On top of it all, the customer service at this Spectrum store was non-existent, at best. The staff were downright disrespectful. Upon entering, I was not only NOT greeted, I was actually ignored! I received no acknowledgement until I stood at the register for several minutes as I waited for the two employees to finish their private conversation. I finally interrupted, thinking their attitudes would turn to remorse (even if it was fake,). Instead, they looked at me with surprise. One of them still said nothing to me and walked away. The other reluctantly attempted to solve the issue I was having, but made sure that I was aware of his annoyance and impatience while did so. In short, if you're considering switching to Spectrum, I would politely advise reevaluating your options.

    Charles Spectrum work truck-he was awesome!

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    4 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    7 years ago

    Spectrum is probably the absolute worst cable I have encountered in my adult life. I would give a zero star if I was not force to put a star

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