Spectrum can be hard to get a hold of by any method. CALL CENTER: Their automated phone menu is irritating, slow, often fails to pick up your response, and seldom directs you to the right department the first time (naturally, there is no option to ask for a service representative right away). I have been forced nearly every time to repeat my information and problem to multiple people, resulting in excessively long and multiple phone calls to resolve a single issue. In addition, many employees are inadequately trained; while they are usually polite, they often give out incomplete, incorrect, or conflicting information. They often don't know who the best person to send you to is. When they do transfer a call, the businesslike and customer service oriented thing to do is summarize the situation to the person receiving the transfer so you don't have to start all over when the second person picks up. They will state obvious lies that no sensible person would believe; for instance, the phone number listed on the website for the local store is false. It does not connect to the store at all; it connects to their customer call center. The call center will NOT give out the store's direct number, which DOES exist. They claim that the store doesn't have one, and that even THEY can't call them. I have had enormous amounts of my time wasted on phone calls, much of it on hold. I've had to make unnecessary trips to the local store (which is some distance away). They used to deliver any kind of equipment you needed, even as small as a remote. Now they expect customers to come to them to pick up, trade off, or turn in equipment. That's us doing part of their job, They aslo promote but did they cut their rates to reflect that? NO! One time, I went there to pick up a new modem which was supposed to significantly improve my internet speed. It's defective, and now I have to wait until Saturday (a day when I have better things to do) in order to get a technician here to fix the problem. I DO NOT LIKE their 4-6 hour window when a etting a technician to commit to something informed them that I expect them to be equipped and ready to stay as long as it takes to make sure that every single part of my service is checked over and is operating as promised, in accordance with what I'm paying for. I would recommend that you think carefully before doing business with Spectrum. I often think of ditching them, but the only West Manatee County competitor now is Frontier (not including satellite TV; that'w), whose reputation for customer service is abominable Between the two, you are better off with Spectrum. read more

I have communicated with these mental midgets about 10 times now telling them they have the wrong user name associated with me on my account. Every time I am assured it has been changed. I just tried to get in and it has not been changed and when it flips it shows me the original username that we had put in the original internet supplier program (Brighthouse?) back in 2003 and it won't let me proceed. Idiots! read more

Well I thought I had a good deal that was guaranteed for 2 years. Not so fast!! I verified with the salesmen and called back in before the install to verify again the rate and it would not change for 2 years. After just 6 months my rate increased. They say the rate is only guaranteed for the services and not for the surcharges, equipment or the taxes. They told me they were sorry for the misunderstanding but everyone received the same increases. I do understand they cannot control the taxes but the rest they can! For a company that advertises no hidden fees misleading sales guarantees seems to be ok. Guess its time to look into non-cable alternatives. read more

I pre-paid my account to save the lousy $5. My checking was hacked and I had to call all EFT companies I dealt with to fix. I updated Spectrpum TWICE and they continued trying to charge the old invalid card anyway. They now have informed me that I can't prepay for SIX months after ONE issue with them. Shitty customer service, too. It's the typical ask for a manager and they put you on hold forever so you give up and hang up. I'm getting new internet with anyone else. Anyone else! read more

Missed an appointment and then couldn't reschedule another appointment for 4 more days. Really don't give a crap about their customers.

COMPLAIN TO THE FL ATTORNEY GENERAL. Like I did. Well, my opinion of this company has changed because it is just like Frontier in that the sales people quote you one rate and then it changes and they will do nothing about it. I got a fabulous rate and asked how long it was good for and was told "3 years." On my 2nd anniversary the rate jumped dramatically and I was told it would jump yet again next year. read more

I canceled my service on day after my billing cycle, and was charged a full month after I cancelled my service. Called and got a response of we don't prorate our service any longer. They are a month to month company. So I am paying $176 for something I no longer wanted. For this I recomend cancel your service read more

Would give it a zero stars if I could! Please, please stay away from this company if you can!!! For the last I don't even remember how many years I've been first Time Warner then Spectrum customer. And I was a kind of happy customer! Until couple of months ago... This is a third time since September and the second time since November 8th I have no internet! It's always after midnight and they always try to send the technician out... next day! In September, a technician replaced the modem without even trying to figure out if the modem was a problem. Apparently it was not! I'm on call almost every night and for me not having internet means driving to work if I receive a call! Also, after one year of promotion price, you will be paying twice as much (I am now paying $69.99) for the dial up speed internet! read more

Terrible service. Frequent internet outages. Even when there isn't an outage, I have to restart the modem once or twice a week. Customer "service" is never aware of outages. Cable is also very bad. STB is slow and often unresponsive. When I first turn on the set, it can take 10-15 min for cable to start functioning. Guide is poorly set up and often malfunctions. Not recommended at all. read more

The worst customer service I have ever experienced in my life - by far. They lie, have incompetent staff and do not correct problems. Steer clear! read more

I have written policies for companies and owned companies up until this point in my life. So I hate to say that before today I loved spectrum until I received a bill for a whole other month of service after I cancelled a day and a half into their service. I know a lot of people in and around the Tampa and Sarasota area. Before today I would have gladly recommended this company to anyone. My company does a lot of business in both of those areas. Going forward from today I will NEVER recommend this company to anyone due to the simple fact that they do not respect their customers and clearly only care about taking money from people who are not even using their service. Also, no, its not about the money I could pay for 12 months and not bat an eye, its the concept of customer service and respecting and treating your customer correctly. I will actually be recommending everyone to stay away. When companies actually care about their customers and go above and beyond in solving problems and not just blaming things on the company policies, like the supervisor did on the phone with me at the end of the day that company has a customer base that will stay forever. Tell your executives to pick up a book from Kevin Blanchard - Raving Fans. Maybe they can learn how customer service actually works. I was moving homes and was going to sign back up after a couple of months once we got into the new house being built. I will be moving to Frontier since they have been very responsive in scheduling a installation today. I will be updating this further depending on the response I get from spectrum. This post will be going up on all website reviews. copy and paste is very simple. read more

No official updates on restoration of service in florida. Seems like they took the week off. Every other provider has service. It's completely unacceptable for you not contacting your customers with any information. IE what happend and what's beening down to fix the issues. We're understanding if you would just provide information. But they have failed to do that. read more

I had a wonderful experience at Spectrum in Bradenton on 14th st. The young man who helped me went out of his way to help. He always had a smile and made the time there easy and comfortable. Took care of all my problems quickly. He was amazing. Best experience I have ever had with a company. Thank you. I am a fan! read more

If I could I would give spectrum a zero but I can't. When you have to hire a security to stand by the door because your customers aren't happy. Something is wrong with your service. read more

Spectrum - Internet Service Providers Near Me - Bradenton, Florida

Monthly charges for 1 TV with DVR and phone(landline) increase frequently. Spoke with rep. in retention dept(?) Apparently they keep advertising monthly rate for new customer @ half or less what their longtime loyal customers pay. Guess they figure they'll recoup cost from existing customer. Rep actually gave me a $25/month discount for 1 year however all of a sudden several channels that I normally viewed where placed under a format called "entertainment view' and required an "upgrade" to continue viewing same. Called back said okay will fix it so they are "unlocked". HOWEVER I was not told that it would cost $12/month to view channels that I have watched for years for free with my basic cable listing, SERIOUSLY!!!!!!!!! Interesting how they just suddenly grab a bunch of channels without "rhyme or reason". 20/74/619, etc, etc,. Another thing I noticed was over the last year or so all the movies you could pull up by searching for say John Wayne. Most you need to rent or upgrade to view where as in the past they were free. What is the saying from the Movie WALL STREET : "GREED is GOOD"!!!!!!!!!!!!!! "ALTA FIBER" is now in my area, Hhhmmmmhh!!!!!!!!!! read more

My family and I just moved to the area June 30th. Upon moving in there was a bright orange cable line going across our property. When we inquired about it we were told that is was the cable line for our next door neighbors that never got buried. When we contacted Spectrum we were told that because it was not our line we could not call and request that it be buried. A few days later a Spectrum technician came out to install our cable to our new home. They proceeded to bury our cable but refused to touch our neighbors cable because he stated they needed to call and put in a work order. Our neighbors have been calling for two weeks now and Spectrum still has not come our to bury the cable. I called 2 days ago and was finally reassured that the cable line would be buried the following day. Surprisingly it did not. I called Spectrum again today and was treated and spoken to in the most disrespectful manner that you could imagine. A request was put in to their dispatch for I can't even tell you how many times. The dispatcher called me back. First, she proceeded to tell me that my neighbors do not have a Spectrum account. The next lie she told was that a technician had come out and they have in their notes that they buried 10 feet of cable. When I proceeded to tell her that I am not sure why their technician would state such a thing she told me that the technician had no reason to lie. I offered to take pictures of the cable that was still above ground and causing a trip hazard for my kids and all who visited my home. She proceeded to put me on hold and come back on to tell me that someone should be out today to bury the line. I informed that if the cable was not buried today that I would remove it myself due to it being a trip hazard. The cable goes right down the side of my driveway where we enter and exit our vehicle. I have already tripped and scratched my arm from falling. I will not have my children, guests or myself being harmed due to their negligence. The dispatcher proceeded to yell at me and tell me that I would be fined if I destroyed their property. Its funny that according to one of her stories it isn't even their cable because our neighbors don't have Spectrum. In addition, they have the wrong phone number attached to our account. We have called 3 times requesting the change and they still have not made changes. We had a scheduled appointment where they could only come out from 9-10 p.m and then nobody showed up. We are in a new build and when the technician came out to set up our internet they didn't even connect the wires to the outlets. It took 2 phone calls to fix. Our cable box was not working and we asked if they could fix that issue at the same time they fix the cables and we were told that we would have to ask the technician and it would be up to them. If they chose not to fix that then we would have to call back to schedule another technician to fix the error with the cable box. read more

Does anyone else find it laughable that spRECTUM stopped supporting the BHN Hotspot Finder, then attempted to scratch some litter over their inability to provide a simple solution by inserting a set of links and instructions that go in an endless loop without ever providing a replacement for the fully functional app they cutoff? I'd probably be more amused if hotspots weren't the primary reason I picked up spRECTUM for my internet service. I certainly didn't choose them for their off and on connections. Maybe stop over marketing your crappy services and fix some of your gaps, might get better reviews that way. read more

Stayed for 5 hours on-hold to PAY them !!! Are they in Business? Do they need money? ... Finally Vincent picked-up and charged me additional $5 ... probably for the 5 hours on-hold to PAY them... Wow ... read more

What a pleasant surprise!!! Technician , Kevin no. 769-80 was awesome !!!!We've had technicians come and go few times and he was the only one able to fix the problem . He was thorough, attentive, kind and very helpful and took time to explain everything! His knowledge and help is greatly appreciated!!! P.S He even wore those shoe covers!!! Thank you Spectrum!!! read more

Horrible, horrible. The cable works 60% of the time, they lie about their package deals and the customer service is horrible. They charge for fixing their own problems. The sub that came and installed didn't want to work. Brighthouse was much better. Shameful. read more

I had to replace my remote so I called Spectrum & was advised by a very pleasant representative that I could do it in person or they would ship me a new one. Since the office is close I decided to pick it up but was a bit concerned about their Covid protocols. I was pleased to see that everyone, employees & customers alike, were wearing masks, standing in the designated 6 ft wait line & adhering to the maximum number allowed inside. For added protection, there are plexiglass dividers between stations that are already 6 ft apart. It was fairly busy at 4 p.m. but I was in & out within 10 minutes. read more

Worst cable, internet and phone service provider in the United States. Cable is always going down, have to beg for a prorated bill due to the outages. Cable needs to go back in the box !!!! read more

Beyond frustrated. Our internet is supposed to be 400mbps. It took 3 technicians and 3 customer service people to tell us that we have to get boosters. The technicians said the company won't do anything if THEIR EQUIPMENT says its working fine. Even though I showed him the speed test on my phone and computer. (150 mbps). Pretty misleading and shady. The technician was at least honest with us. I feel like I'm better off using my cell data. read more

If I could give zero stars I would. We had Spectrum for 2 months. I should I say we paid for Spectrum for 2 months, but only had service intermittently. We called to cancel and had to provide a pin, but we were not away of any PIN number and has signed up for paperless billing. The CSR offered to mail us our most recent statement with the pin, so we agreed. Once we received the statement, we canceled service & returned the equipment within days. Then we got a bill which was for the statement being mailed to us. WTH? read more

Went there to switch my mobile phone carrier from AT&T to Spectrum. Cynthia took almost 3 hours to do this. I believe she didn't know what she was doing but of course she denied it and blamed it on her system. When I asked her to get her supervisor she said there was no supervisor which I believe was untrue. She was rude and obviously didn't know how to do this with any kind of prior experience or knowledge. When asked if she could get someone who knew what they were doing I was ignored. This was a horrible experience. The phones were finally done and all it took was 10 minutes SHORT OF THREE HOURS!!! I believe I'm owed some compensation for the time I lost. read more

Terrible Customer Service!! I cancelled my service on the 6th of the month , nd returned all of the equipment, due to a move, and was told that I had to pay for the entire month because their billing system cannot handle pro-rating!! read more

Worst broadband net service I have ever experienced. They claim 100megs, but when I ran a test it came out to 10.4 megs. This is after I was given a new modem that was supposed to make it faster. Guess, what, it made everything slower. So almost a tenth of the speed for the money, way to go Spectrum. Thinking about going to 100% hotspot for my net service. This company doesn't care about anything but money. Customer service stinks, the product stinks and the company stinks! What does it say when a big corporation doesn't even claim their Yelp page. I'll tell you, it says that they don't care about their products or customers. So lets tell Spectrum that we don't care about them, cut the cord and go elsewhere for net service. read more

Would t even give a 1 star. We moved in July 15 and still have no service. Called every day, multiple times. Waited entire days for service techs that never showed up. Long wait times with every person. We still have no WiFi or internet services. Twice they came out and the person refused to do the work (digging the trench) to get us set up. I have spent hours on the online with these idiots. Absolutely livid and frustrated. I have five college students needing access to WiFi to do their school work. No one takes ownership of your problem. No one is accountable, no one follows through. One of the kids sat the entire day today at the house waiting for a tech named "Luis" who was supposedly arriving at 8 am. Al, day, the appointment was pushed back and back. Finally just called and was told that it was only a virtual appointment and no one was assigned to come out!!! Even now, I'm not getting through to the person I am speaking with that this is an install. Banging m6 head one the wall. Stupidest idiots ever. read more

Their lines for service is only rivaled by Disney World. Not the people behind the line, we've all worked for people who didn't give a _______ . read more

This review does not pertain to this particular location but to Spectrum in general. So incredibly disappointed with their customer service. I canceled my cable subscription two days into the billing cycle only to find out that they do not prorate. I could have lived with that if I was informed by the associate on the telephone when I called to cancel. I would have kept my subscription until the end of the month. However, he made no mention of the fact that I was going to have to pay for an entire month. When I called to inquire about my bill, the supervisor I spoke to was extremely rude. She basically said to me that if I needed to make a decision to discontinue Spectrum altogether, and I had to do what was best for my family, they would understand. In other words, go if you want to, we don't care. I'm not asking for them to change their policies, but their customer service representatives should inform you when you are calling to cancel that you will be billed for the entire month. The supervisor informed me that it is listed on page 5 of 8 on my monthly bill. Really... Who reads all the way up to page 5 in the fine print. You've lost my business Spectrum and I would guess that I am not the only person who has been disappointed by your lack of service and customer concern. read more

We've had three appointments scheduled in the last 24 hours. Two were canceled by Spectrum and the third was a no-show. Now waiting on a call from dispatch to get on the schedule today. Spectrum doesn't care about customers because they don't have to care. Handle your business. read more

I am standing in line to get a cable box. I have been standing in Lin for 45 mins. I'm about 1/3 of the way through the line. There are 6 windows. 3 are occupied. If you can use another carrier do so!!!!! read more

Stopped in today to drop 9ff an extra cable box and there were like 60 people waiting on the Customer Service line with a total of 2 service windows open. The line snaked the width of the waiting area at least 3 times. I chose to leave and return sone other time, as the line wasn't moving and had no indication of doing so in the foreseeable future. Perhaps open ALL the service windows during the tourist season? No wait that might actually make sense... read more

Unfortunately for me, Spectrum is the only option in the area that I live. I pay $70 a month for "100mbps" internet, which roughly translates to "you can stream a show on your Xbox or you can use your phone on the WiFi, but not both." God forbid you have more than one person on the same connection, because Spectrum is only reliable for households with one single person, preferably one that doesn't own a television or any phone newer than a Motorola RZR. For anecdotal evidence, I've been trying to download a basic software update for my smart watch, while watching Netflix at the same time. When my update isn't paused, the estimated time remaining averages around 15 hours. I often just use data in my own house instead of connecting to Spectrum's garbage-tier WiFi. They'll also try to up your bill by at least $20 every year- but usually if you call and threaten to switch to a more competent provider they'll lower it back down. Overall, if you have LITERALLY ANY OTHER OPTION, take it. read more

This cable system is so bad, only matched by the poor service at the Bradenton office. Forty people in line today, two clerks and no way to simply check in a cable box. We switched to YouTube Tv. So easy and inexpensive! read more

My TV suddenly just when off while I was viewing it. I accidentally dropped my remote as I was trying to turn the volume up and realized that I might have pushed a wrong button. I called Spectrum and spoke to Nadine. She guided me to the right buttons in a matter of seconds and the TV is now working. Thanks again, Nadine! read more

Take responabily What a terrible company to work with,Not ONE represented was will to help, Oh I heard I,m sorry for the trouble you are having from every represented but I,m sorry never resolved the problem. I WAS ON THE PHONE FOR OVER 5 1/2 HR. my first appointment no one showed up( NO CALL) . 2ND call technician came I ask him if he had my number to was to be change he said paper work was not done to complete the port over I told him not do work until i got confirmation of the port change, 3RD call technician still never had information about about port change he called to office and the person in the office said they would call me back around 5 pm to get 3rd party verification to change home number. HE NEVER CALLED. I was given 4 different prices, First call was to the rep and my price was 122.00 I found out that I didn't get the channel that I was told I get, call back in got Ashely she told me that my price would change to 133.00 but she tell me she removed other channels. So I call called back In this time I got Evette my price increased to 144.00 so i insisted to talk to talk to manger I got Javanta now my price went back to 136.00. NOW COME THE BEST PART AT NO TIME WAS I TOLD THAT MY PHONE WAS NEVER PORTED??????. Mean while I need to keep my other company so I dont lose my home number I,m paying 190.00 a month NO ONCE DID THE MANGER FOR SPECTRUM THINK THIS WAS THEY COMPANY FAULT FOR IT TO TAKE 3 WEEK TO CHANGE SERVICE THIS IS WHAT (TEMICKA) SAID TO ME, I ALSO TALK TO ANOTHER MANGER (ALBERT ID # P125729) HE SAID HE WOULD KEEP ON TOP OF IT. Way to go Albert . This is obviously not every thing that went on but what a shame to a company cant be more organized in how to conduct business. WHAT A SHAME read more

This is the worst cable / internet service provider ever. They have the worst installation and they left wires hanging from the pole. Every time the afternoon thundershowers came, I had 30 feet of wires flying around my yard. Called them repeatedly. Every time they said they would have someone take care of it. Never did. They are unsafe and a horrible business. Do not give them your money. read more

Never ever use Spectrum Cable TV. How would you like to be watching a movie after the end of a long day & right before the last scenes the cable company decides to take all channels off to do maintenance! This is not an occasional occurrence. How about a sports event without an ending? And my bill continues to climb, even after I have Spectrum adjust it. I am looking for any cable company that will give me better service. What can I do when the whole system is shut down for hours for "maintenance"? read more

Spectrum just plain sucks. Nearly impossible to reach a human being for service. Had irrigation work done at home. Line was cut by irrigation tech. Spectrum was supposed to send someone out to flag the property so it doesn't happen. Irrigation Co showed proof that they called 811 and Spectrum OK'd their request to dig. The problem is that Spectrum never sent anyone out to flag the property for digging. It is easier and cheaper to send a tech out to fix the line if it is accidentally cut - which mine was, rather than being proactive and preventive and flagging the lot like they were supposed to. After nearly 15 minutes of pressing all kinds of options to finally speak to someone, I get told that it will take 3 days before Spectrum can come out and repair the line - even though it is ultimately Spectrum's fault for not doing their job in the first place and flagging my property. NOTE TO SPECTRUM: Spectrum - instead of squandering your billions in profits to top tier management and your shareholders, hire more staff and more techs, and don't blame the long response time on a tech shortage. And don't be so cheap in paying these poor people. Spectrum doesn't NOT understand quality customer service at all. Unfortunately, none of the competitors are any better, so we are relegated to the lousy service of Spectrum. read more