I went to the store for a phone upgrade since my phone was 5 years old. Rafael greeted me at the…read moredoor before I even entered the store. He was very friendly and professional and he worked hard to get the best deal for my wife and I. We left the store with two new phones and were very pleased with our total shopping experience.

We visited the Verizon Store in Palmetto at 685 10th St E. to trade up I phones. We were helped by…read moreDrake B. and we could not be happier. He took the time, a lot of time, and he kept on going through all the steps until our phones were duplicated. He went as far as walking to the parking lot to verify that my phone was correctly paired up to Car Play. He explained in detail the itemized bill and gave us his mobile number in case we had questions once we arrived home. During the entire transaction Drake maintained a high level of professionalism yet he stayed personal and pleasant. Thank you Drake.

Gerald was so rude and dismissive, I cannot believe he is a manager there. I have been a Verizon…read morecustomer for over 20 years and have never been treated so poorly. I upgraded my daughter's phone who is serving in the military overseas so she cannot get it herself and no one explained to me that the SIM would be locked and she could not use the phone for at least 90 days! I have been paying the bill for a year and a half just so that she can keep and use that number while she is overseas. She uses an overseas SIM card so that her local calls don't cost an arm and a leg. She has been unable to use the phone and Gerald was very rude about the whole thing. If Verizon can unlock the SIM at 90 days, they can unlock it at 30 days. He also would not guarantee me that it would even be unlocked after 90 days or if I paid off the phone in full. He just shrugged his shoulders and walked off. It is ridiculous that I have to pay for a phone and my daughter can't even use it. You should consider some additional customer service training for management.

It's nice to see that a couple of people had good experiences. I don't know if these are Verizon…read moreemployees or their family members, however, I believe 1 or 2 of them. The fact that someone is impressed that a Verizon CSR transferred the data from one phone to another sounded great until you hear that Verizon charged them for that service! That's ridiculous! It's also nice to hear that another person empathized that customer service jobs are hard, if that was a real review. The other good review I saw was a person who was purchasing a few things and the CSR was helpful with that process.... of course, let's keep that commission rolling in. There were so many bad experiences and I truly hope this doesn't sound like I'm trying to one up any of them, because all of those experiences are horrible and deserve to be told and read. Here is my experience which is so difficult and disgusting to tell still upsets me. Today started with me looking for any Verizon store to visit other than Cortez Rd and 14th Street. After being there with my husband and kids for hours to open a 5 cellphone business account, in-car wifi, house & business wifi, as well as home & business landlines. I was then told it was taking a long time due to their computer issues. I was then told they couldn't set up a business account for me, even though my business was verified through my sunbiz.org account. I was then told by the manager (I don't remember his name, but I remember that he had tattoos, because we were complimenting each other's tattoos when I first arrived), if we couldn't finish in 10 minutes I would have to return the next day because it was closing time, even though we had been there for over 3 hours. Due to the stress of that, my husband noticed signs from me that an epileptic seizure was coming on. Seeing as it was 8:01pm my husband was told that if he went outside to get my rescue medicine, they wouldn't let him back in with it. OR... I could go outside alone walking on the concrete and hope that I would successfully navigate around the concrete parking bumpers without having a seizure and/or serious injury. So obviously we left and I due to the extreme stress, I had a seizure in the car. Then, 2 days later we went to Verizon in Sarasota. We thought that we had a great experience there, and though it wasn't great, it was good. However, I never got a lot of the features that I was told I was getting. It's very sad. You guys are the McDonald's of cell phone companies, you can have the worst customer service, charge a lot, and not care about the hard earned money that your customer's give you, because no matter how many customers and respect you lose or how many people you upset. It will never be important enough to you or enough customers to put you out of business. That's why you will never change or follow through with your empty promises. Hopefully, Yelp is correct and I will find a. CSR in Palmetto who will actually care and help.

Verizon is a necessary evil. We came in to replace one of our phones, that, to be honest, had a…read moregood long life. The salesperson, although not very interested, did point in to a phone that met our criteria, and the entire purchase took about an hour. Prices are what one would expect when dealing with Verizon. After double checking the final receipt, it seems like he added on a screen protector and a charger, even though I specifically said I only want to but the phone, no accessories. :-(

The employee in the store never even looked up to greet me. As soon as I told him I had a problem,…read morethe gig was up...no sales, no help. All he did was call several departments and they were no help. After over 40 years with your company, I am DONE. Such horrendous business practices, they should shut down the whole company. 2 weeks, 15 useless conversations and no help at the store either!! Disgraceful

Everything went well! My sister and I went to this Verizon store on Dec 19th to get her a…read morereplacement phone. Jesse, Ren and Caleb took great care of us, replaced her phone, transferred all info from the Cloud, added a watch, replaced my screen protector, and they were all very helpful. Special shout out to Ren, who's "in training". Excellent customer service!

WOW. Didn't think it was possible, but the customer care line is as bad as store. All they want is…read moreto get you into direct pay. I wouldn't trust this company or Verizon with my checking account information!!!!!! After an hour, mostly on hold, I was told a manager may or may not call me back! They should not be allowed to call this the customer CARE line. Quoted me a price. It did not happen. Told me my plan would not change...what happened to my hotspot? One lie after another! 18 years with Verizon and this is what I have to show for it. There are other options out there, suggest you use them. These people are playing a shell game.

Pat and Tyler were great. Set me up with a phone upgrade and screen protector without any issues.read more

Pick another Verizon. Went in and there were 3 male employees. One was sitting and did not…read moreacknowledge anyone and the other two were helping one customer. In the span of 1/2 hour two employees got up and went to back room after basically saying they could not help because they were not "sales associates" ironic since the questions were about billing and upgrading phones. Three other sets of customers were waiting. No one was receiving help.

We had bought phones the day before at another store in a city 40 min away. On Sunday morning we…read morewent to this store after being told at the one on 14th street that they wouldn't help us because we didn't buy our phones there. Our experience at this store was night and day difference. Chris was wonderful! He was so friendly and happy to help. He was quick and efficient in trying to fix the problem and just could not have been nicer. I wish I'd gotten my phone from him! I couldn't recommend this store more!

My salesman's name was James. He has only been working at that store since November, he was very…read morerude and disrespectful, he also talked down to me and was very belittling. I did not feel comfortable being in the store with him. I would never want to go there again.

I am SO frustrated with Verizon FIOS right now. First of all, the technicians you try to talk with…read morewhen calling support have very poor English. It was VERY difficult to understand any of their tech support. That is very frustrating. I had to call several times to finally talk to someone who somewhat understood what I was trying to say. Next, the tech who ended up coming to our house today was VERY nice BUT, he was flustered because he had to do a lot of work to make FIOS work again. I don't blame him for being flustered about that though, if the first tech who was here to hook everything up would have done it properly, he wouldn't have had to come out to fix everything - the problem was however, he forgot to hook our bedroom TV cables back up in the attic. I've paid for 2 On Demand movies, HD Movies weren't working so was out that money, now the TV in the bedroom isn't working at all - it's been a couple weeks now that I have had problems, paying a WHOPPING bill with service that's not working and tech service that quite frankly sucks. If I had another choice for cable optic service, I would take it in a heartbeat. I tried taking on Verizon chat to have the tech come back out to the house (he forgot to leave his business card) but they said I could be charged for the visit - because of their mistake!!

Within a company FULL of corruption, my Fios assistant (whom I dealt with over the phone, and who's…read morename I have unfortunately forgotten) accepted my DVR return which, by his account, is the first in his decade of working there by mail from Texas. His service was outstanding and saved me the $1000+ dollars that Verizon was arguably trying to force me into paying by giving me absolutely no way of sending my equipment back after failing to send a shipping label. Sending my DVR via FedEx was my Hail Mary and it worked miraculously. I won't re-sign with Verizon due to the awful exported customer service but because of the in-house Floridian service representative, I will hold myself back from slandering their name.

The folks here are super friendly and helpful. Walked in and helped immediately. Received answers…read moreand left. They had the phone in stock we needed and offered the best upgrade special!

I ordered a phone online and had a delivery issue. Angel fix my issue. He had the phone I wanted in…read morestock. Great customer service!!