Tarrique Graham goes above and beyond! He is so helpful and knowledgeable. I would return for him…read moreas he's been a life saver

I would leave a zero star if I could. Brooks the manager obviously hates his job. He is very rude,…read moreunhelpful and most importantly very unprofessional. I contacted the Verizon Corporate office and they told me that they have been getting a lot of complaints about this store and their employees. I would avoid this store and head to T-Mobile where they greet you with a smile and a welcome.

My phone lost internet connection so I stopped at the store to fix it. Not only 3 reps were…read morecompletely useless in getting my issue resolved, they refused connecting me to t mobile Care Team stating they do not have ability to connect. 2 hours later manager showed up. He claimed he will have to wait like any customer to reach out to t mobile customer representative which I know is not true. After almost 3 hours I left without resolution. I've been a t mobile customer for many years and was always impressed with the quality of service. Last time was the worst ever experience I had with mobile provider. Incompetence, disrespect and complete lack of interest to help. I do not recommend anyone this location for servicing your phone.

Saturday afternoon (8/17), my Uncle (70-years-old) and myself (36-years-old) stopped by a T-mobile…read morestore in Cedar Park, TX to continue trouble shooting the issues on his old cell phone. Prior to this store visit, we had already called into TMobile tech support and stopped at a T-Mobile store in Lampasas, TX. Upon entering, no one greeted us, acknowledged our presence until I walked up to a T-Mobile representative working with another customer. At this point, another team member who was just scrolling on their phone, came over to take our name and reason for visit (they didn't record our information in a customer queue - they simply walked away, even though a dozen people were waiting for service. After waiting 45-minutes, we had already selected the phone and accessories needed for the new dimensions. The gentleman who helped us didn't introduce himself to us, or ask us why we were there - he just stood there waiting for us to start the conversation. Every customer inside the store was asking for assistance with transferring the data/contacts/cloud storage from their old phone to the new devices being purchased for $1000+. Unfortunately every single customer was being told their pictures, contacts, messages, etc. was all lost. We were given the bare minimum assistance - the new phone was opened, and turned on - then given to us to set up 100% on our own. This service, care, and thoroughness provided by T-Mobile representatives was a fraction of the dedication, commitment, and care that Apple or Verizon staff put into their job, role responsibilities, and loyalty to the company's clients. The representative denied to provide us support/assistance with: -making a cash payment onto our account -provide guidance on opening a claim on the 'old phone' that was dead and broken (even though we've paid $18 per month for insurance for the past 4-years) -when we denied to buy a $65 Otterbox phone case the rep became visibly upset, and even more irritated when we didn't want to purchase a wall charger from him for the phone (even though we have multiple wall chargers at home) -refused any guidance on transferring data -when asked about the old pictures (of my Uncle with his great grand children - we were told there's a phone repair shop around the corner) After going though the steps to download SmartSwitch, remove the SIM card, SD card from the broken phone - accessing the Samsung One cloud account, email accounts, etc. When it came time to call into T-Mobile to activate the new device with the new eSim - all 4 representatives refused to activate the device. I called into T-Mobile at 8:12PM CST, the first rep I spoke with was unable to speak English, failed at pronouncing her directions... after 45-minutes of trying to ask questions and receive support activating the phone, finally (after asking multiple times) I was transferred to IT support, 25-minutes asking for help - the IT rep didn't trouble shoot with me at all and refused to walk me through the necessary steps to activate the phone. After asking for a supervisor - I was advised there was nothing they would tell me any different than what he has explained. 15-minutes with the supervisor before I ended the call. No-one assisted in activating the phone on an account thats existed for 12+ years (my Uncle Charles Lewis). I was mortified at how I was treated, the absolute refusal to assist older customers in retrieving their data out of pure laziness. Every single encounter with T-Mobile staff yesterday was awful. After 12+ hours of trying to fix the phone issues, we were told going into a store would be the only way to resolve our issues. Despite my 70-year-old uncle traveling out of state today, without a working phone - NOTHING was done to help. My Uncle not only has an account with T-Mobile for himself, but for his daughter and family of 4... everyone with new phones, service, tablets, add-ons, etc. He was treated as useless and meaningless when it came to him being a customer. Appalling.

I brought in a device for repair, and it was very speedy, there was clear communication, and they…read morehad good prices. My device was uncommon (old 2DS) so there was some minor mistakes on reassembly, but it was easy to fix at home and only because my device is uncommon (lots of repair shops near me don't work on them!) Would come back.

I have an aventon Adventure 1 e bike whose battery switch finally died. It was iffy since new and…read moreis a well known Aventon defect. They do not sell the $1 fix. You have to buy a new $500 battery. Because a 10c tactile switch is sub par and low quality. A star is born. At least in central texas you can get a fix while you wait down extremely reasonable price. I will not be aventon again due to complete lack of effort. But I will support a lifesaver like Star electronics

Great customer service. When I first got my screen replaced, I hastily made an angry review because…read moremy battery was dying faster than it usually did, but I learned that was simply an issue with the screen itself, not necessarily with the service that was done. The owner himself helped me out and replaced it with a higher quality screen. He really saved a headache. He very easily could have ignored the bad review but went out of his way to help me out, I'll be coming here again for phone cases and other needed fixes. Thanks again!

I've been to Cell Doctor a few times now and they never disappoint. Most recently brought my phone…read morein for a screen repair and, as always, they took care of it without any hassle. What keeps me coming back is their honesty -- they tell you exactly what's going on, what it'll cost, and they always work with you. That kind of straightforward, no-nonsense service is hard to find these days. I genuinely trust these guys and wouldn't go anywhere else. Highly recommend!

ITech Express Tech Handlers are quick, reliable and affordable. They fixed our computers the last…read moretwo times. Once was an iPad hardware problem the other a Mac software issue. Highly recommend

I was having issues with my iphone and assumed I needed to replace the battery. I brought it to Tek…read moreHandlers and they were able to clean and correct the issues I was having with my phone on the spot AND without needing to buy any replacement parts. I recommend Tek Handlers to my family and friends

I've had a terrible experience with this AT&T location. I was given false information multiple…read moretimes, both in person and over the phone, which caused me to waste hours and make several unnecessary trips back to the store. Their billing practices are also deceitful -- they added hidden fees to my monthly bill and auto-enrolled me in services without explaining anything. Overall, the customer service was disappointing and unprofessional. I do not recommend this store to anyone.

We went to this store to get new phones and transfer service from another carrier. 5 trips to the…read morestore later we have two working phones. But, my first bill from AT&T billed me for service for an iPad I don't own and we were over billed for initial services. When I asked them to cancel and remove the iPad I don't own they also canceled service to the one I do own. Then they didn't seem to be able to restore the service. Very disappointed with the level of service and concern. Perhaps their other stores perform better. I recommend avoiding this store.

I came and asked for help with switching from SIM to eSIM because it didn't work through the…read morewebsite. Instead, they said I had to call support and tried to sell me some random accessories I hadn't asked for.

From the owner: Switch today & enjoy America's largest 5G network.read more

I recently sent out a cost-of-repair request through the Yelp community and received a quote from…read moreFree Check Fix. The price to replace my phone screen was very competitive, so I decided to go with the service. I was really pleased with how quick and smooth the process was--the screen replacement took about an hour, and everything works perfectly. I appreciate the efficient service and fair pricing.

Michael repaired my Chromebook Plus 3 months ago and, unfortunately, my issue returned. He fixed my…read moreproblem, honored the warranty, fully explained/showed me what my issue was, and did it all for no charge. Michael is friendly, knowledgeable and honest - and you just can't get better than that. Once again. I highly recommend!

Took an iPhone 6 and an iPad 4th generation to have the screens replaced (we had dropped them and…read morethey were shattered). Screens were replaced quickly, but within 60 days, both screens quit working within hours of each other. They hadn't been dropped or gotten wet-just quit working. I took them back and the owner told me that he doesn't warranty any if his work-and to his credit, there are signs saying that all over his store. In hindsight, that should have been a red flag, but I just wanted them fixed. I wasn't about to let him have another shot at fixing my devices, so I took them to Phone Doctor of Austin on 620. They fixed them-for $25 less per device than this shop, and what do you think they found? The guy from Cedar Park Cell repair forgot to install about 50% of the screws in the iPhone-no wonder it didn't work. Do yourself a favor, no matter how convenient this place is, do not take any of your devices to them. They are shady, so sloppy work and seem to be pretty proud of the that they do not stand behind any of their repair work

Ok this cell phone repair shop has saved my rear end multiple times. The first, was when I cracked…read moremy screen and I was replaced the same day. Second, there was a weird iPhone update that would allow me access to my phone and he fixed it for a discount because he had remembered us coming in not too long ago. Lastly, I dropped my phone and I had no function to my phone. He fixed it in 10 minutes!! Not only was the owner kind and professional, but also very quick! I use my phone constantly for work and they have been a life saver. Wouldn't go anywhere else!!

A quick turnaround and fair price on a faulty phone screen replacement. Thank you for making this…read moreeasy.

Friendly service and quick turnaround. Hope I don't have another broken device, but if I do,…read morethey'll have my business.