Very positive experience with Kat at this store today. Complicated transactions but it was no…read morestress and efficient. Although there were a lot of customers in the store it was not overwhelming. Parking can be challenging at this busy outdoor mall.

I last viewed 275+ blocked/reported spam calls on my app-that I had to indivually cut & paste into…read morethe T-Mobile app...before the app just stopped working...no records, no ability to copy/paste numbers and no display of received calls! I called & was on the line for over 3 hours on 3/23 with Jen, who helped reset my password and was going to 'personally' update me within a week, on the status of resolving my issue. She advised that a third-party was responsible for maintaining the 'ScanShield' app; I advised that they terminate their contract! As of 4/2, NO update has been received from Jen or anyone at T Mobile. So.. I called Customer (dis)Service again today.. Hung up on by first person before I could even give my reason for calling, so I called back immediately & spoke to another young lady who kept asking repetitive, irrelevant questions, so after yelling at her to start listening to what I already said, I asked for a supervisor/ manager; she sent me to a so-called technician specialist that asked me the same irrelevant questions and would not stop using his technical "file locations & names" after I asked for explanations multiple times. (All individuals I spoke with spoke hurriedly and with an unmistakable oriental accent.) I then asked him where he was located, his answer: "overseas" That was the final straw- I told him he has 24 hours to get me a satisfactory answer/resolution to my issue with scam shield not functioning or I will be leaving T-Mobile after 30 years...and sharing my frustrating experience on every social media/blog available. I've paid T Mobile thousands of dollars for phone service for 30 years-360 consecutive months, numerous phone & service upgrades; the past two weeks of non-action, no results for an inoperable service that I pay for each month and lastly, the incompetence of T Moble representatives who are located 'overseas'....I've finally realized that its time to go to another carrier. The next AT&T , Verizon or Spectrum sales rep that harasses me inside a Walmart just might get a new pair of customers! This is not the Voicestream/T Mobile I could depend on for my daily cell service. They have morphed into a giant pile of . I would only recommend T Mobile to my worse enemies, so they would never be able to contact me.

We brought our phone in because the Bluetooth connection kept failing, the young man who waited on…read moreus, patiently took an hour to diagnose and fix our problem, if we have an further problems, we'll bring our phone here.

stay away from boost mobile. they canceled my service thr same day it was due while i was…read morehospitalized & had no credit cards with me. evidently my autopayment got messed up! i had a perfect payment history with them, but "policy" allowed them to charge my friend $8.96 more than my autopayment balance. and boost refuses to override their computer to refund their ridiculous, uncaring overcharge!!! i will be changing my service to another company, but since boost charged me so much for this month, i will change towards the end of the overcharged service!!! this "customer service""was reprehensible!!

UPDATE: I didn't try to repair anything. I took the back off, looked at it and then Put the casing…read moreback on and that was it. My husband called in the middle of trying to get my pc, my personal issues and my "hyperbole" comments when you don't know me is not something you should NOT exaggerate on social media! Mike needs to stop and consider what he is putting his hands on. He didn't listen whenever I tried to tell him that the computer had a screw that was stuck in it. He ended up ripping the back off of my computer. He ended up at least having the decency to refund the money. But now I am out the money to replace the parts and a computer stuff full of unnecessary chemicals because he refused to listen! He did try to tell me that the screw was on the opposite side of the charging port.

I went here today to get my computer repaired after installing a new graphics card and the wait…read moretime was extraordinary! within the same hour I called I was booked and ready to get service done on my computer. when I arrived, The owner was very sweet and even talked with me, and the service only took around 15 minutes. I was charged a very low price for the service which I appreciate as a young person so so so much. I'm grateful that this business doesn't take advantage of my lack of knowledge when it comes to computers and instead helped me find out exactly what was wrong with my installation. When I get home to test it something went wrong so I gave him a call and he answered so fast and walked me through what I should try to fix it and even said I could come in the next day again if I had any problems. Amazing!!! Thank you!!!

This review is on their website only. haven't ever visited a store…read more I signed up on line for a plan for $25.00 a month. Over the first thfee months was charged inconsistently $33.64 $43.64 $37.19. Lots of surcharges even monthly billing changed each month. They did have good customer service. Would not recommend. They charge what they want to.

I've been a customer with Consumer Cellular since 2021 and I really appreciate the value that's…read morebeen provided. It feels good to know that I'm not overpaying for anything in comparison to some of the other major carriers (Verizon, AT&T, T-Mobile) and receiving the same great service and range as the others. My only issue has been with calling in to get help with something technical related to my iPhone or Apple Watch. In 2023, Consumer Cellular began supporting Cellular Apple Watches and from the beginning it was clear they had not received a lot of training. I was going back and forth with several phone agents who were insistent in telling me that I could not use my cellular Apple Watch by itself. Meaning, if my phone battery died, or I left my phone at home, my watch would not work by itself. I was just as insistent in explaining to them that the whole point of a cellular watch is to be able to make/receive calls, texts, etc. when I was away from my phone. Otherwise, I'd have no need for setting up service to support my watch with Consumer Cellular. If it was solely a gps watch, it would operate without a cellular carrier. Here's where the Georgetown store, more specifically Carderios, came to my rescue. Carderios was able to trouble shoot and quickly get my watch up and running with ease. My watch had been operating on Consumer Cellular with no issues for the past year. And then I did the unthinkable.... 2 weeks ago I left to go to AT&T....but immediately returned to Consumer Cellular once I realized my error in judgment. Unfortunately, leaving meant my watch needed to be set up again. A whole year later and the phone agents are still needing more knowledge and training on watches. Not just agents, but supervisors have said that the watch could not operate on it's own. I'm so glad I remembered that I went into the Georgetown store to get help last year. I'm even happier that Cardarios was still there to help me again! It took a little longer this time though. However, he was extremely patient, calm and just as determined as I was in getting the issue fixed. We went through a few troubleshooting tasks like re-pairing the watch to the phone and removing the plan altogether and starting from scratch. He had to speak with several agents by phone to finally get the right person to help. They resent a signal on their end and the watch was finally working without the phone. Yay! Carderios provided outstanding support and service the entire time. He's a soft spoken guy that knows his stuff. He also didn't make me feel as if I was crazy or didn't know what I was talking about. He really listened to me which is very rare these days with customer service agents. And at no point did he talk badly about any of the folks that I had worked with prior to him. He was super humble and a pleasure to work with. I hope that Consumer Cellular can take care of the training that is needed for all of their agents company wide. I shouldn't have to go into a store to get the help I need. However, I'm so glad I met Carderios and experienced first hand what great customer service looks and sounds like on a consistent basis! He gave me the same great service year over year and that's an awesome testament to his character and experience!

Today I brought my car to program my fob by Jeff and the young lady Mellisa great customer service…read more. Recommend them 100% Great prices folks come on in. Very professional both thank you guys .

My Samsung phone need a warranty repair. Called on Monday morning to ensure the part was in stock…read more Dropped the phone off about noon. It was ready later that day. Slight delay before I could pick it up; not their fault, it was the Samsung warranty software not allowing completion of the ticket. Picked the phone up Tues It's perfect! This walk-in repair option is 200% better than the "mail it to Samsung" multi-week turnaround. Thanks to AJ and the team!

Small place. Friendly. Helpful…read more The Ups store I first went to could not print my shipping label from my phone. Ups store printers not available to use from a customer's phone either. Thankfully the Postal Annex was there to help me print my label and mail my package. Very nice place.

Do not recommend... people were nice, but employees are paid low wages and receive minimal…read moretraining... took a box here on Saturday and watched them label it... Two days later my box shows up on my front step without a label... luckily my original label was legible from when I received the goods... I had X"d it out but somehow someway, some knuckle head delivered it to me using a 3 month old label... Double fail... I'm gonna not go here no more... had to drive 1.5 hours there and back just to hear them say... sorry

This UPS is in downtown Georgetown. We went here to drop off a UPS package. It was not very busy…read moreand the process was smooth. My husband came here once before, however and was dissatisfied because they did not have the free UPS envelopes the other UPS offices have, but they did have envelopes for sale. This really rubbed him the wrong way.

This is my new Amazon drop-off location. They have two machines on the left as you walk in and if…read moreyou already have your barcode ready, the process of scan, stick, and drop is quick and you'll be out in just a few minutes. There is usually a line for people wanting UPS support but the layout of the store is set up so those who just need kiosk to do their thing. Bags for merchandise return are provided at the kiosk in case you didn't know.

I honestly get anxiety when returning a multitude of Amazon items, with countless return labels-…read moreespecially with a line behind me, but at this location, they are so helpful! I couldn't recommend this location more!

The UPS store close to our house always provides good service. Returning Amazon items is a breeze,…read moreespecially with the self-service scanner dedicated to Amazon returns. Service is always good, staff friendly. If you're looking for a notary, call ahead, there's only one there, limited hours. Recommend this location.